Felice Jobs (2)

In 2007, Jacopo Giustiniani opened the first Felice on Manhattan’s Upper East Side, creating a unique space for New Yorkers inspired by the spirit of the Italian countryside and the wines of his family’s vineyard.

Set in an inviting and cozy atmosphere, Felice offers an extensive, Italian-driven wine list alongside a rustic menu of authentic Tuscan dishes.

Today, there are several locations found across New York City, Brooklyn, Roslyn, and Florida.

A Host presents a positive first impression of the establishment's friendliness, excellent service and high standards. The Host greets guests upon arrival, informs guests of their wait time, monitors a waiting list, enters guest names into the computer system, show guests to their table and bid guests farewell as they leave.

The Host must be able to carry natural conversation with guests without sounding scripted or intrusive.

Job Duties

• Greet incoming and departing guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name
• Use visual cues to seat guests in either the bar or dining area depending on their preference
• Answer incoming calls to the restaurant and provide appropriate service
• Manage the flow of guests into the Dining and Bar areas, provide accurate wait times to incoming guests if appropriate
• Tend to special guest needs and requests
• Observant to guests' needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another guest and ensuring the drink is refilled prior to getting back to the door).
• Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies
• Receive payments by validating credit charges; approving checks; accepting currency; calculating and issuing change for ToGo orders
• Reconcile cash drawer by proving cash transactions; listing checks and credit card charges for to-go orders
• Contribute to team effort by accomplishing related results as needed

Felice West Palm Beach is a restaurant and wine bar offering Tuscan-inspired cuisine and an extensive wine offering. The menu features Italian classics taking inspiration from the seaside, prepared with the highest quality ingredients.

You’ll be the face of our restaurant and responsible for our customers’ experiences. You need to be quick on your feet (literally and metaphorically) and have a polite and friendly attitude.

If you enjoy talking to people and thrive in a fast-paced workplace, we’d like to meet you. Your ultimate goal will be to provide high-quality service that will help us maintain and attract customers.

Job Duties

• Prepare restaurant tables with special attention to sanitation and order
• Attend to customers upon entrance
• Present restaurant menus and help customers select food / beverages
• Take and serve orders
• Answer questions or make recommendations for complementary products
• Collaborate with other restaurant servers and kitchen / bar staff
• Deal with complaints or problems with a positive attitude
• Issue bills and accept payment

Working at Felice

• Health insurance
• No strict dress code