Family Health Centers of San Diego Jobs (6)

Impact Lives, Impact Community

Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options.

Founded by a Latina grandmother / community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in the country.

With over 62 sites, over 227,000 patients, and over 417,000 visits last year, we provide a wide variety of health care and outreach services to a very diverse patient population.

We are proud of our mission, our lasting community impact, and the cultural and individual diversity of our staff.

Under the direction of the Manager of Call Center, the Patient Service Rep-Call Center is responsible for performing customer service functions, from responding to a high volume of inbound calls, scheduling appointments, pre-registering , handling issues / complaints, responding to questions, or directing patients to the appropriate area.

This role may also assists the Manager of Call Center with training new staff and mentoring peers.

Job Responsibilities

• Answers telephone and assists patients by providing information or directing them to the appropriate area, in a pleasant and professional manner.
• Assists patients in scheduling, rescheduling, or canceling appointments and documenting the reason for the visit.
• Enters patient data into computer system accurately and schedules appointments correctly by following the provided appointment guidelines.
• Performs other duties as assigned.
• Reports any unusual circumstances or phone call issues to the Manager of Call Center while following procedures outlined in training guides, memos, and other FHCSD documents.
• Responsible for attending and putting into practice all staff training activities related to appointment scheduling.

Requirements

• At least 1 year of experience in a call center preferred.
• At least 2 years customer service experience required OR Medical Assistant Certification / Medical Terminology course required.
• High School diploma or GED equivalent preferred.
• Medical Assistant Certification or Medical Terminology course preferred.

Experience / Specialized skills (including Language)

• Ability to multi-task, be flexible, ensure accuracy, and meet changing priorities in a fast-paced, high-workload environment.
• Bilingual English / Spanish required.
• Intermediate computer literacy (i.e., use system to manage and schedule appointments, access electronic medical record information).
• Intermediate written and verbal communication skills.
• Knowledge of medical terminology and front office procedures preferred.

In the spirit of pay transparency, we are excited to share the base range for this position, exclusive of fringe benefits or potential bonuses.

$20.00 - $21.44

If you are hired at Family Health Centers of San Diego, your final base salary compensation will be determined based on factors such as geographic location, jurisdictional requirements, skills, education, and / or experience.

In addition to these factors we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer.

Please keep in mind that the range mentioned above is what we reasonably expect to pay for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth.

We also offer a generous compensation and benefits package (more information on our benefits offerings is available here : FHCSD Wellness Employee Hub (gobenefits.net)

Responsibilities :

Assists in patient flow. Ensures that test results and referrals are given to appropriate team members and accurately recorded.

Reviews medical records prior to appointments to ensure completion and accuracy.

Completes all required documentation accurately, in a timely manner, and thoroughly in accordance with department standards.

Ensures that test results, referrals, and reports are given to appropriate team members for review and are accurately recorded.

Reviews medical records prior to appointments to ensure completion and accuracy. Scans various medical reports into electronic health records following established protocols to ensure information is available through hospital portal at time of delivery.

Coordinates client's individual care plans and oversees completion of all recommendations made on the care plan. Assists clients with practical arrangements such as translation needs, referrals, special appointments, Medi-cal eligibility, and utilization of internal and external services (e.

g., HIV testing, pediatrics, speech & hearing).

• Ensures cases are closed following established standardized protocols.
• Keeps prenatal logs (pregnancy testing, master list, abnormal pap, etc.) current and provides appropriate and timely follow-up.
• Performs other duties as assigned.
• Provides individual client orientation, education, combined assessments, and reassessments as needed. Works closely with team, Lead, and / or Supervisor to meet department productivity goals.
• Provides pregnancy testing and counseling to clients in an unbiased manner, providing appropriate referrals.

Requirements :

• 1 year experience in perinatal or women's health care preferred.
• Bachelor's degree in Health Science or Social Science field preferred.
• High School diploma or GED equivalent required.
• Medical Assistant diploma or LVN desirable.
• Ability to accurately and quickly perform data entry.
• Ability to work effectively with patients from diverse social, cultural and economic groups.
• Ability to work well in both a team-based environment and independently.
• Bilingual in Spanish / English required.
• Demonstrated ability to be culturally sensitive and respect diversity.
• Good written and verbal communication skills.
• Knowledge of perinatal programs, care management, and procedures.
• Strong computer literacy ability to comply with department needs and expectations (i.e., electronic medical record documentation, obtaining background information and reports on patients, following up on appts, etc.).
• Strong interpersonal and customer service skills.

Rewards :

• Job type : Regular Full Time
• Competitive Salary with Excellent Benefits
• Retirement Plan with Employer Match
• Paid Time Off, Extended Sick Leave and Paid Holidays
• Medical / Dental / Vision / FSA / Life Insurance
• Employee Discounts and Wellness Programs
• Sponsoring Employer with an Equity Investment Company that can assist you with your down payment for purchasing a home

FHCSD was founded by community activists working towards a common goal : caring, affordable, high-quality medical care for all.

We are proud to continue this mission today as we provide accessible services to over 210,000 patients across San Diego County.

The successful candidate will have a demonstrated commitment to community medicine and providing culturally competent care to the medically underserved.

In the spirit of pay transparency, we are excited to share the base range for this position, exclusive of fringe benefits or potential bonuses.

17.00 - 22.67

If you are hired at Family Health Centers of San Diego, your final base salary compensation will be determined based on factors such as geographic location, jurisdictional requirements, skills, education, and / or experience.

In addition to these factors we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer.

Please keep in mind that the range mentioned above is what we reasonably expect to pay for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth.

We also offer a generous compensation and benefits package (more information on our benefits offerings is available here : FHCSD Wellness Employee Hub (gobenefits.net)

Responsibilities :

• Conducts health insurance options education at appropriate agency and community sites. Attends community meetings and trainings as needed.
• Documents contacts, maintains files, and submits program statistics as needed. Utilizes an enrollment verification system to document outcomes.

Timely and complete submission of project logs / data reports.

• Meets department application assistance productivity standards of 4 applications per day.
• Performs other duties as assigned.
• Provides health insurance eligibility determination and application assistance at assigned clinic and community sites.

Requirements :

• Certified Enrollment Counselor Certification must be obtained within 90 days of hire and maintained while in this position.
• High school graduate or GED equivalency required.
• Meet organizational driving requirements.

Rewards :

• Job type : Regular Full Time
• Competitive Salary with Excellent Benefits
• Retirement Plan with Employer Match
• Paid Time Off, Extended Sick Leave and Paid Holidays
• Medical / Dental / Vision / FSA / Life Insurance
• Employee Discounts and Wellness Programs
• Sponsoring Employer with an Equity Investment Company that can assist you with your down payment for purchasing a home

FHCSD was founded by community activists working towards a common goal : caring, affordable, high-quality medical care for all.

We are proud to continue this mission today as we provide accessible services to over 210,000 patients across San Diego County.

The successful candidate will have a demonstrated commitment to community medicine and providing culturally competent care to the medically underserved.

In the spirit of pay transparency, we are excited to share the base range for this position, exclusive of fringe benefits or potential bonuses.

$19.50 - $22

If you are hired at Family Health Centers of San Diego, your final base salary compensation will be determined based on factors such as geographic location, jurisdictional requirements, skills, education, and / or experience.

In addition to these factors we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer.

Please keep in mind that the range mentioned above is what we reasonably expect to pay for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth.

We also offer a generous compensation and benefits package (more information on our benefits offerings is available here : FHCSD Wellness Employee Hub (gobenefits.net)

Impact Lives, Impact Community

Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options.

Founded by a Latina grandmother / community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in the country.

With over 62 sites, over 227,000 patients, and over 417,000 visits last year, we provide a wide variety of health care and outreach services to a very diverse patient population.

We are proud of our mission, our lasting community impact, and the cultural and individual diversity of our staff.

Job Roles

• Attends in-services or completes make-up assignments.
• Keeps sites in compliance with TJC, DHS, CHDP, and Medi-Cal Managed Care Requirements.
• Performs Waive Testing and Phlebotomy.
• Consistently follows FHCSD Policies and Procedures to ensure positive patient outcomes.
• Maintains a clean, organized, and safe clinic environment.
• Prepares patients for examinations and procedures and assists providers as needed.
• May support provider productivity. Assists with managing clinic flow, scheduling patient follow-up appointments, communicating referral information, and discharge instructions.
• Responds to voicemails, routes messages, and returns phone calls in a timely manner.
• Records patient information in Electronic Health Record (EHR).
• May be responsible for administering medications, including injections.
• May be responsible for cleaning, processing, and sterilizing medical instruments.
• Collects and handles laboratory specimens appropriately.
• Follows 5S and continuous quality improvement methods in the workplace.
• Performs other duties as assigned.

Requirements :

• Medical Assistant diploma from an approved course is required.
• High School Diploma or GED Equivalent required.
• Or equivalent combination of education and experience that provides the skills, knowledge, and ability to perform the essential job duties, and which meets any required state or federal certification requirements.
• Current American Heart Association healthcare provider CPR (BLS), or Advanced Cardiac Life Support, or Advanced Trauma Life Support, or Advance Resuscitation Training required.

Experience / Specialized skills (including Language)

• Minimum 1 year of experience in an ambulatory care setting or similar setting is highly preferred.
• Ability to maintain good interpersonal interactions with clients and co-workers as a member of a multi-disciplinary community health team with a diverse multicultural population.
• Ability to multi-task, be flexible, ensure accuracy, and meet changing priorities in a fast-paced, high-workload environment.
• Basic computer literacy ability to comply with department needs and expectations (i.e., electronic medical record documentation, obtaining background information and reports on patients, following up on appointments, etc.).
• Basic organizational skills, attention to detail, time-management skills, and strong motivation to meet deadlines and achieve goals.
• Bilingual in English / Spanish preferred.

Physical Requirements / Working Environment

Bending (neck) : OCCASIONALLY (1 - 3 HRS)

Bending (waist) : OCCASIONALLY (1 - 3 HRS)

Carrying 0 - 10 lbs : NEVER

Carrying 11 - 25 lbs : NEVER

Carrying 25 - 50 lbs : NEVER

Carrying 51 - 75 lbs : NEVER

Carrying 75 lbs : NEVER

Climbing (ladder) : NEVER

Climbing (stairs) : RARELY (0-1 HRS)

Driving : To drive from one clinic or another, or in the community : Never

Exposure to blood borne pathogens and biohazards : YES

Exposure to dust, gas, fumes, or chemicals : Office Supplies and Medical Clinic chemicals.

Fine manipulation : OCCASIONALLY (1 - 3 HRS)

Kneeling : RARELY (0-1 HRS)

Lifting 0 - 10 lbs : NEVER

Lifting 11 - 25 lbs : NEVER

Lifting 25 - 50 lbs : NEVER

Lifting 51 - 75 lbs : NEVER

Lifting over 75 lbs : NEVER

Power Grasping : RARELY (0-1 HRS)

Pulling 0 - 10 lbs : RARELY (0-1 HRS)

Pulling 11 - 25 lbs : RARELY (0-1 HRS)

Pulling 25 - 50 lbs : RARELY (0-1 HRS)

Pulling 51 - 75 lbs : RARELY (0-1 HRS)

Pulling over 75 lbs : RARELY (0-1 HRS)

Pushing 0 - 10 lbs : RARELY (0-1 HRS)

Pushing 11 - 25 lbs : RARELY (0-1 HRS)

Pushing 25 - 50 lbs : RARELY (0-1 HRS)

Pushing 51 - 75 lbs : RARELY (0-1 HRS)

Pushing over 75 lbs : RARELY (0-1 HRS)

Reaching (above shoulder level) : OCCASIONALLY (1 - 3 HRS)

Reaching (below shoulder level) : FREQUENTLY (3 - 6 HRS)

Repetitive use of hand : OCCASIONALLY (1 - 3 HRS)

Simple Grasping : CONSTANTLY (6+ HRS)

Sitting : OCCASIONALLY (1 - 3 HRS)

Standing : CONSTANTLY (6+ HRS)

Twisting : RARELY (0-1 HRS)

Use of Personal Protective Equipment : Yes

Walking : CONSTANTLY (6+ HRS)

Working around equipment and machinery : Office Equipment and Medical Supplies

Ages of Patients Served : All Ages

In the spirit of pay transparency, we are excited to share the base range for this position, exclusive of fringe benefits or potential bonuses.

$21 - $26.90

If you are hired at Family Health Centers of San Diego, your final base salary compensation will be determined based on factors such as geographic location, jurisdictional requirements, skills, education, and / or experience.

In addition to these factors we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer.

Please keep in mind that the range mentioned above is what we reasonably expect to pay for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth.

We also offer a generous compensation and benefits package (more information on our benefits offerings is available here : FHCSD Wellness Employee Hub (gobenefits.net)

Responsibilities :

• Ability to accurately complete data entry at relatively high speed, utilizing grammar and spell check software.
• Basic written and verbal communication skills.
• Bilingual in English / Spanish preferred.
• Intermediate computer literacy (i.e., use system to manage and schedule appointments, access electronic medical record information).
• Intermediate knowledge of diagnostic tests, procedures, pathology terms, and drug reference books.
• Intermediate knowledge of ICD-9 CM and HCPCS / CPT coding and abstracting procedures.
• Intermediate knowledge of JC, Title 22, and Medicare regulations pertaining to coding and abstracting.
• Intermediate knowledge of medical terminology, human anatomy and physiology, and current medical techniques, procedures, and medications.

Requirements :

• Associate's degree in Medical Record Technology preferred.
• At least one (1) year of medical coding experience required. Experience during CPC-Apprenticeship certification period qualifies.
• CPC or CCS (Certified Coding Specialist) certification required.
• High school diploma or GED equivalent required or equivalent combination of education and experience that provides the skills, knowledge and ability to perform the essential job duties, and which meets any required state or federal certification requirements.
• RHIT or RHIA certification preferred.

Rewards :

• Job type : Regular Full Time
• Competitive Salary with Excellent Benefits
• Retirement Plan with Employer Match
• Paid Time Off, Extended Sick Leave and Paid Holidays
• Medical / Dental / Vision / FSA / Life Insurance
• Employee Discounts and Wellness Programs
• Sponsoring Employer with an Equity Investment Company that can assist you with your down payment for purchasing a home

FHCSD was founded by community activists working towards a common goal : caring, affordable, high-quality medical care for all.

We are proud to continue this mission today as we provide accessible services to over 210,000 patients across San Diego County.

The successful candidate will have a demonstrated commitment to community medicine and providing culturally competent care to the medically underserved.

In the spirit of pay transparency, we are excited to share the base range for this position, exclusive of fringe benefits or potential bonuses.

$22 - $30

If you are hired at Family Health Centers of San Diego, your final base salary compensation will be determined based on factors such as geographic location, jurisdictional requirements, skills, education, and / or experience.

In addition to these factors we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer.

Please keep in mind that the range mentioned above is what we reasonably expect to pay for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth.

We also offer a generous compensation and benefits package (more information on our benefits offerings is available here : FHCSD Wellness Employee Hub (gobenefits.net)

Responsibilities :

• Conducts thorough psychosocial assessments to determine when clients need psychosocial interventions; provides periodic psychosocial reassessments for clients.
• Maintains a list of current community emergency resources (food, clothing, shelter, counseling) for each assigned site / program.

Partners with community resources and assists clients with external resources as needed.

• Provides psychosocial interventions. Facilitate individual, family, and group counseling and therapy.
• Provides referrals as appropriate. Promotes internal referrals to FHCSD services (e.g., Pediatrics, HIV testing, CFIS, FCC, etc.).
• Works as a member of the multi-disciplinary healthcare team, providing input on patient cases and working cooperatively with the healthcare team to create proactive solutions and comprehensive treatment plans.
• Performs other duties as assigned.

Requirements :

• Bachelor's degree in Social Work required.
• 1 year experience in community health care preferred.
• Ability to provide support, structure, empathy, sound judgment, insight into human behavior and family relations.
• Knowledge of behavior modification theories.
• Knowledge of current psychosocial assessment and counseling theories and best practices, and ability to translate best practices into meaningful, culturally appropriate resources.
• Knowledge of the community resources, health and social service systems in San Diego County and skill in establishing working relationships with community partners.
• Bilingual English / Spanish maybe required depending on assignment.
• Meet organizational driving requirements.

Rewards :

• Job type : Regular Full Time
• Competitive Salary with Excellent Benefits
• Retirement Plan with Employer Match
• Paid Time Off, Extended Sick Leave and Paid Holidays
• Medical / Dental / Vision / FSA / Life Insurance
• Employee Discounts and Wellness Programs

FHCSD was founded by community activists working towards a common goal : caring, affordable, high-quality medical care for all.

We are proud to continue this mission today as we provide accessible services to over 210,000 patients across San Diego County.

The successful candidate will have a demonstrated commitment to community medicine and providing culturally competent care to the medically underserved.

In the spirit of pay transparency, we are excited to share the base range for this position, exclusive of fringe benefits or potential bonuses.

$21.00 - $29.30

If you are hired at Family Health Centers of San Diego, your final base salary compensation will be determined based on factors such as geographic location, jurisdictional requirements, skills, education, and / or experience.

In addition to these factors we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer.

Please keep in mind that the range mentioned above is what we reasonably expect to pay for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth.

We also offer a generous compensation and benefits package (more information on our benefits offerings is available here : FHCSD Wellness Employee Hub (gobenefits.net)