FAIRMONT Jobs (9)

Job Description

Stewarding Attendant

Do you have a heart to serve and love being part of a team? As Stewarding Attendant, you will assist in the execution of memorable Food & Beverage experiences for our guests.

What is in it for you :

• Paid time off
• Medical, Dental, and Vision Insurance, 401k
• Complimentary shift meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing :

• Responsible for the cleanliness and sanitizing of all surfaces
• Keeping floors and work areas clear of hazards and obstruction
• Responsible of the operation of kitchen cleaning equipment

Qualifications

• Organized and a great team player
• Passionate about maintaining a clean and safe working environment
• Understanding of food safety and hygiene

Additional Information

Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Fairmont Austin is proud to be an Equal Opportunity Employer.

Job Description

BARISTA

Reporting to the Good Things Manager, responsibilities and essential job functions include but are not limited to the following :

Responsibilities

• Provide timely, personalized, friendly and efficient food and beverage service to our discerning guests
• Ensure that overall cleanliness and maintenance of our cafe exceeds expectations
• Contribute to the improvement of the operation by contributing ideas, making suggestions and actively participating in departmental communication meetings
• Actively participate in monthly departmental sales promotions
• Ensure that all beverage product meets Fairmont Hotels & Resort standards
• Ensure that cafe is well stocked and any ’86 items are communicated to Manager on Duty
• Ensure that cafe area is clean and all equipment is functional
• Bring any concerns to the attention of the Manager (related to internal or external guests, food or service quality, operation of the room, physical surrounding or equipment)
• Be Health & Safety conscious and actively involved in maintaining a safe work environment
• Uphold the highest standard of internal and external customer service by demonstrating Fairmont Service Essentials at all times
• Complete side duties in timely manner
• Assist colleagues in daily tasks as required

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions :

• Previous guest service experience preferred
• Previous point of sale system experience preferred
• Must have good cash handling skills
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Demands

This position requires :

• Constant standing and sitting throughout shift
• Occasional lifting and carrying up to 20 lbs
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

Additional Information

Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space.

This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.

Our commitment to Diversity & Inclusion :

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Fairmont Austin is proud to be an Equal Opportunity Employer.

Job Description

Have an eye for detail, noticing what others might not, with exceptional cleaning skills? As Housekeeping Lobby Attendant, you will take ownership of guest public areas, ensuring our guests are provided with a clean, comfortable space, and be a part of creating memorable experiences for them.

What is in it for you :

• $23.75 / hour
• Employee travel program offering discounted rates in Fairmont’s and Accor worldwide.
• Parking / Commuting Discounts.
• Complimentary meal in our Staff Dining room.
• Learning programs through our Academies.
• Medical (free for employee), dental, vison insurance available for all full-time colleagues and their families. Additional supplemental insurance available.
• 401K Retirement plans with a 4% match for all full-time colleagues.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.
• Fun, elegant atmosphere with amazing colleagues!

Qualifications :

• Warm and caring personality; previous housekeeping experience is an asset.
• Ability to anticipate and focus attention on guest needs, being professional and welcoming.
• Excellent organizational skills and time management.
• Strong interpersonal and problem-solving abilities.
• Highly responsible and reliable.
• Ability to communicate effectively in English.

Physical requirements include :

This job requires constant standing, walking, bending, and twisting. Must be able to lift at least 30 lbs. Must be physically capable of performing duties which involve repetitive bending, kneeling, pushing, pulling and lifting of heavy objects.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Our commitment to Diversity & Inclusion :

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

We are an equal opportunity employer. All offers contingent on background check and E-Verify.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Rate of Pay : $22.66 / hr

• Need to have strong customer service and communication skills, can anticipate and meet the needs of our guests and have an enthusiastic desire to attain the highest levels of quality in all areas of the hotel.
• While supporting the sales department, you will respond to general telephone / email / mail inquiries.
• Must be able to deal with a high volume of incoming calls, prepare customer correspondence such as contracts and proposals, open and distribute mail, make photocopies, prepare reports and send faxes.
• Assist with special projects as needed, maintain filing systems, maintain schedules in terms of appointments, travel and meetings, acting as a liaison with departments when necessary and maintain a professional environment.
• Create and maintain accounts, bookings and events.

Qualifications

• Must be proficient in Word, Excel, PowerPoint, Outlook and knowledge of Opera Sales & Catering is preferred.
• Able to provide clear and professional telephone communication.
• Excellent verbal and written communication skills.
• Capable of managing multiple projects and responsibilities with ease.
• Well organized and detail oriented.
• Able to work independently and as part of a team in a fast-paced environment.
• High school or equivalent education required, Bachelor’s degree preferred
• Prior hospitality sales experience preferred.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Job Description

Front Office Manager

Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues are turning moments into memories for our guests at Fairmont Hotels & Resorts.

Showcase your interpersonal strengths as Front Office Manager, where you will lead, train and recognize your team in support of exceptional guest service!

Summary of Responsibilities :

Reporting to the Assistant Director, Front Office responsibilities and essential job functions include but are not limited to the following :

• Assist the Front Office in all aspects of the department and ensure service standards are followed
• Provides managerial support for Reception, Royal Service, Concierge, Guest Relations and Guest Services in the daily operational duties for these areas
• Consistently offer professional, friendly and engaging service
• Ensure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines
• Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
• Train supervisors and fulfill training role in the absence of the trainer
• Assist guests regarding hotel facilities in an informative and helpful way
• Follow department policies, procedures and service standards
• Follow all safety policies
• Other duties as assigned

Qualifications

Qualifications :

• Passion for guest service
• Excellent written and verbal communication, interpersonal and leadership skills
• Highly organized, results-oriented with the ability to be flexible and work well under pressure
• Degree or Diploma in Hospitality Management is an asset
• Fluency in English
• Minimum of 1 year previous proven supervisory experience

Additional Information

ABOUT FAIRMONT HOTELS & RESORTS

At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best.

That’s why you'll find exceptional work opportunities throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific as well as industry-leading training, career development, recognition and rewards.

Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel.

Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity.

A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program.

An exciting future awaits!

Our commitment to Diversity & Inclusion :

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Job Description

Hotel Overview :

Be a part of the historic castle on the park, The Plaza, A Fairmont Managed hotel, a timeless landmark capturing memories since 1907.

Located in the heart of midtown, The Plaza now features 282 luxury hotel rooms and suites, the elegant Champagne Bar and stylish Rose Club, as well as the legendary Palm Court, New York City’s premier destination for afternoon tea.

The Plaza offers the Five Diamond standard of excellence and sophistication while offering an authentically local and unrivalled experience for our guest.

Since its debut on October 1, 1907, The Plaza Hotel has remained a New York icon hosting world leaders, dignitaries, captains of industry, Broadway legends, and Hollywood royalty.

As an established staple for lavish society affairs and blockbuster films, The Plaza has welcomed guests from around the world to enjoy its magic at the castle on Central Park South for more than 100 years.

Ideally situated on Fifth Avenue, The Plaza’s prestigious address continues to define elegance with unmatched service and an ever-evolving modern sensibility.

Sous Chef

A special occasion calls for great food! As a Sous Chef with Fairmont Hotels and Resorts you will lead a team of culinary professionals in creating spectacular dishes that will create memorable dining experiences for our Guests.

Your experience in managing various aspects of a kitchen will be reflective in positive Guest satisfaction and Colleague engagement results.

Summary of Responsibilities :

Reporting to the Executive Chef, responsibilities and essential job functions include but are not limited to the following :

• Consistently offer professional, friendly and proactive guest service while supporting fellow colleagues
• Ensure the consistency in the preparation of all food items for a la carte andor buffet menus according to hotel recipes and standards
• Conduct daily shift briefings to kitchen colleagues
• Ensure all kitchen colleagues are aware of standards & expectations
• Liaise daily with Outlet Managers to keep open lines of communication regarding guest feedback
• Maintain and enhance the food products through creative menu development and presentation
• Have full knowledge of all menu items, daily features and promotions
• Actively interact with guests at tables
• Balance operational, administrative and Colleague needs
• Ensure proper staffing and scheduling in accordance to productivity guidelines
• Ensure the cleanliness and maintenance of all work areas, utensils, and equipment
• Follow kitchen policies, procedures and service standards
• Follow all safety and sanitation policies when handling food and beverage
• Other duties as assigned

Qualifications

Qualifications :

• Previous leadership experience in the culinary field required
• Journeyman’s papers or international equivalent required
• DiplomaCertification in a Culinary discipline an asset
• Computer literate in Microsoft Window applications an asset
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to) :

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 30 lbs
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps
• Constant standing and walking throughout shift

Visa Requirements : Must be legally authorized to work in the United States.

Additional Information

ABOUT FAIRMONT HOTELS & RESORTS

At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best.

That’s why you'll find exceptional work opportunities throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific as well as industry-leading training, career development, recognition and rewards.

Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel.

Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity.

A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program.

An exciting future awaits!

Our commitment to Diversity & Inclusion :

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Job Description

What You Will Be Doing :

• Monitor security of all space and assets throughout shift
• Work closely with all Departments to safeguard assets and ensure compliance in all life safety and security areas
• Enforce Covid-19 safety protocols for colleagues and guests
• Initiate and coordinate emergency procedures in the event of an emergency
• Investigate and report any violations to law / property policy, occurrences of accidents, complaints, criminal activity and crisis situations
• Develop and implement internal safety trainings, protocols, and programs
• Coordinate Hotel-wide safety trainings with local authorities and outside vendors
• Provide rapid response to all guest and colleague incidents, accidents, and emergencies
• Responds to all first aid calls and administers aid as appropriate
• Ensure clear, concise and factual reporting of all incidents, accidents and patrol rounds
• Present for VIP arrivals, departures, and high-profile guest functions
• Develop and maintain strong relationships with Building security and local authorities
• Participate in colleague briefings and formal communication meetings
• Review daily reports and arrivals ensuring proper preparation for shift
• Assist management with colleague bag check and locker check programs
• Audits Hotel Key Program, ensuring procedures are followed
• Consistently offer professional, engaging and friendly service
• Other duties as assigned

Qualifications

Your Experience and Skills Include :

• Minimum 1 year previous Security experience, preferably in a luxury environment
• Ability to remain calm under pressure and prioritize needs
• Excellent problem solving and reasoning capabilities
• Must act with discretion at all times
• First aid, AED, and CPR certifications an asset
• Must be able to work nights, weekends, and holidays
• Excellent interpersonal and conflict resolution skills
• Excellent written / verbal communication, with strong focus on documentation
• Strong guest service orientation
• Able to balance a variety of conflicting priorities while providing guest service
• Ability to walk, stand, or sit for extended periods of time.
• Endure various weather conditions, including hot or cold temperatures and rain, snow, sleet...etc.
• Carry fire extinguishers and / or other emergency equipment
• Exert up to 50 pounds of force occasionally, and / or up to 25 pounds of force occasionally to lift, carry, push, or otherwise move objects.
• Walk up or descend down stairs throughout shifts.
• Self-motivation and ability to work independent of immediate supervision.

Additional Information

What is in it for you :

• Competitive salary and flexible benefit plans
• Generous PTO allowances
• Employee rates at Accor properties in NCA region
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH

Our Commitment to Diversity & Inclusion

Fairmont Pittsburgh is an equal opportunity employer. We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https : / / careers.accor.com /

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

All your information will be kept confidential according to EEO guidelines.

Job Description

At Fairmont Pittsburgh, an exceptional guest experience begins even before check-in and extends throughout every stay. As House Attendant, the organizational support you provide to your team will ensure our guest rooms are well equipped and welcoming and our guests feel valued.

What You Will Be Doing :

• Ensure all House Attendant responsibilities and departmental standards are met
• Maintain inventory in the Housekeeping closets; including pick-up and distribution of clean linen, restocking of paper supplies and amenities
• Conducts Deep Cleaning Tasks as assigned
• Respond timely to guests’ special requests for miscellaneous items ie : cribs, cots, extra towels etc.
• Collect dirty linen, garbage and recyclables from Room Attendants’ carts and closets
• Follow departmental policies and procedures
• Report necessary maintenance items
• Follow all health, safety and sanitation policies
• Consistently offer professional, friendly and engaging service
• Other duties as assigned

Qualifications

Your Skills and Qualifications Include :

• Previous Housekeeping experience preferred
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work cohesively as part of a team with minimum supervision

Physical Aspects of Position (include but are not limited to) :

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 50 lbs
• Frequent kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

Additional Information

What is in it for you :

• Competitive salary and flexible benefit plans
• Generous PTO allowances
• Employee rates at Accor properties in NCA region
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH

Our Commitment to Diversity & Inclusion

Fairmont Pittsburgh is an equal opportunity employer. We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https : / / careers.accor.com /

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

All your information will be kept confidential according to EEO guidelines.

Job Description

Room Attendant (Housekeeping)

First impressions are everything! As a Room Attendant with Fairmont Hotels & Resorts you will have the opportunity to create lasting memories for every Guest, ensuring Guest rooms are comfortable, inviting and clean.

What Is In It For You :

• Competitive salary
• Employee rates at Luxe Accor properties in North and Central America
• Learning programs through our Academies
• Opportunity to develop your talent and grow within our property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities like Planet21 and Employee Wellbeing initiatives

What You Will Be Doing :

• Clean all assigned guestrooms including : dusting, making beds, soiled linen removal from rooms, and retrieval of clean linen from linen closets, vacuuming, bathroom cleaning, inside window cleaning, replenish rooms with supplies
• Follow all safety and sanitation policies
• Maintain proper usage of cleaning supplies and equipment
• Update and record all cleaned rooms
• Return and properly tag all lost and found articles in the Housekeeping Office
• Follow departmental policies, procedures and service standards
• Report necessary maintenance issues
• Consistently offer professional, friendly and engaging service
• Sign in and out master keys daily
• Other duties as assigned

Qualifications

• Previous housekeeping experience an asset
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work cohesively with fellow colleagues as part of a team with minimal supervision
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Weekend availability is required

Physical Aspects of Position (include but are not limited to) :

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 30 lbs
• Frequent kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

Additional Information

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https : / / careers.accor.com /

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

All your information will be kept confidential according to EEO guidelines.