Housekeeping Coordinator
THE FAENA CULTURE
The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities.
We act as a catalyst in making dreams a reality with the collaboration of ideas. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture.
JOB OVERVIEW
The Housekeeping Coordinator's primary responsibility is the daily coordination of the Housekeeping operations. The Housekeeping Coordinator is responsible for ensuring that the department achieves 5 Star service delivery through effective communication and follow up.
The Housekeeping Coordinator serves as the liaison between the Housekeeping department and Front Office, Engineering, Security, and Food and Beverage departments.
DUTIES AND RESPONSIBILITIES
- Takes appropriate action to correct deficient conditions, behavior, and work practices.
- Produces schedules and room assignments for employees in accordance with staffing guides / productivity requirements. Reviews and adjusts staffing daily to ensure optimum staffing levels.
Reviews assignments of employees and make adjustments.
- Communicates throughout the day with Front Office and other departments to ensure total guest satisfaction.
- Monitors consumption and orders replacement of guest and cleaning supplies.
- Manages administrative functions in accordance with established standards.
- Evaluates shift assignments and prioritizes work-load; manages housekeeper's boards & assignments ensuring compliance with the CBA.
- Assists the Housekeeping Manager in opening up the guest room distribution including managing variances between Room Attendants scheduled versus needed.
- Follows Housekeeping Manager's direction and calls in employees, if necessary.
- Coordinates and distributes guest requests and ensures they are addressed.
- Manages early arrivals / VIPs' special requests by continuously providing update for Housekeeping Managers on priority of rooms needed
- Monitors occupancy status of guest rooms on a constant basis.
- Coordinates Lost & Found with the Security Department.
- Maintains accurate record of all receivables into the department
- Produces and provides a report of the supervisors at the end of their shift to include; assigned rooms vs complete number of rooms
- Monitors and confirms public area attendant progress throughout the day, every two hours. Collects their daily tracking checklist.
- Collects guest preferences from room attendant and turndown attendant. Provides to Housekeeping MOD daily.
- Answers Housekeeping office telephones, radios, and e-mails
- Obtains guest requests throughout the resort and dispatches to appropriate team member to complete
- Communicates clearly and effectively with all resort departments for Housekeeping needs
- Works closely with the Front Office Department securing rooms for VIP arrivals, expedited service requests, and custom guestroom needs
QUALIFICATIONS
- Previous Front Office and / or Housekeeping experience
- Professional demeanor; ability to remain calm under pressure & handle every request with a smile.
- Computer proficiency in Microsoft Office, including Outlook
- Excellent communication skills both spoken and written
- Able to consistently offer professional, friendly, and engaging service
- Ability to work in a fast-paced environment
- Organized individual with high degree of professionalism
- Demonstrates superior phone etiquette; prior experience with multi-line phone systems, 2 way radio systems, etc
- Able to work a shift schedule including weekends and Holidays