Everise Jobs (9)

Company Overview

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation.

Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.5 / 5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture.

Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us.

Find a job you’ll love today!

Position Purpose :

In this role you will take your exemplary customer service skills, patience, understanding and compassion to answer inbound phone calls for our clients' members.

You will answer questions related to their healthcare benefits. We offer opportunity for you to earn additional cash incentives for reaching your goals in addition to your base pay.

We also offer medical, dental, vision, and 401K benefits as well as earned PTO. If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

Job Requirements :

• Professionally handle a high volume of incoming calls
• Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services
• Ability to utilize and navigate multiple systems simultaneously
• Be dependable and meet all attendance requirements
• Resolve customer issues via one call resolution guidelines and / or escalated process
• Meet or exceed company and client performance metrics
• Maintain a balance between company policy and client benefit in decision making
• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
• Responsible for call disposition or compiling and documenting customer information as required
• Ability to accept and embrace changes within the current business environment

Qualifications :

• Ability to pass a drug screen and background check
• Dedicated area to work from in your home
• Internet speed requirement of 20 Mb / s for download speeds and 10 Mb / s for upload speeds (Wireless access is not permitted)
• Demonstrated passion for excellence with respect to treating and caring for customers, especially senior citizens
• Strong decision making and analytical abilities
• Ability to identify customer needs and clearly articulate products and services
• Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime
• Highly developed sense of integrity and commitment to customer satisfaction
• Meet all attendance and dependability requirements
• Be a team player

System Requirements for Work At Home :

The employee is responsible for purchasing / using their own equipment

per specifications below :

Only Windows 10+OS Based devices are allowed devices are allowed and a device validation tool will be required to verify device configuration.)

PC / Laptop Configuration

CPU (Intel / AMD)

No MacOS (Apple) or Google Chromebook supported

Intel i5 / AMD (8th Gen)

2.0 GHz

Cores 2

Memory (RAM)

8 GB DDR4

Hard Disk (Storage)

256 GB SATA / SSD (20 GB Free space for Everise’s Corporate Applications)

USB Ports

3 Free (For USB Headset, Webcam and one spare)

Network Interface (NIC) Card

RJ 45, 100 / 1000 Mbps Speed

Monitors

2- 21 -22 TFT Monitor with a supporting resolution of 1920 x 1080

Sound Card

Full duplex on-board sound card

Webcam

Laptop Inbuilt Webcam

PC - Logitech or equivalent with HD 1280 x 720 pixels at 30 fps

Headset

USB Headset- Specific models will be shared during the interview process

Bluetooth / Mobile Headphones are not recommended

Operating System

Windows 10 x64 (Home / Professional / Enterprise)

Active Windows license is must

Supported Browser(s)

MS Edge and Google Chrome

Antivirus

MS Defender, Symantec, McAfee etc. (Licensed Version and should be updated regularly)

Broadband

Stable Internet Broadband with 25 Mbps Down / 10 Mbps Up speed.

Wired Broadband is recommended instead of Wi-Fi.

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

Company Overview

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation.

Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.5 / 5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture.

Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us.

Find a job you’ll love today!

Position Purpose :

In this role you will take your exemplary customer service skills, patience, understanding and compassion to answer inbound phone calls for our clients' members.

You will answer questions related to their healthcare benefits. We offer opportunity for you to earn additional cash incentives for reaching your goals in addition to your base pay.

We also offer medical, dental, vision, and 401K benefits as well as earned PTO. If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

Job Requirements :

• Professionally handle a high volume of incoming calls
• Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services
• Ability to utilize and navigate multiple systems simultaneously
• Be dependable and meet all attendance requirements
• Resolve customer issues via one call resolution guidelines and / or escalated process
• Meet or exceed company and client performance metrics
• Maintain a balance between company policy and client benefit in decision making
• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
• Responsible for call disposition or compiling and documenting customer information as required
• Ability to accept and embrace changes within the current business environment

Qualifications :

• Ability to pass a drug screen and background check
• Dedicated area to work from in your home
• Internet speed requirement of 20 Mb / s for download speeds and 10 Mb / s for upload speeds (Wireless access is not permitted)
• Demonstrated passion for excellence with respect to treating and caring for customers, especially senior citizens
• Strong decision making and analytical abilities
• Ability to identify customer needs and clearly articulate products and services
• Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime
• Highly developed sense of integrity and commitment to customer satisfaction
• Meet all attendance and dependability requirements
• Be a team player

System Requirements for Work At Home :

The employee is responsible for purchasing / using their own equipment

per specifications below :

Only Windows 10+OS Based devices are allowed devices are allowed and a device validation tool will be required to verify device configuration.)

PC / Laptop Configuration

CPU (Intel / AMD)

No MacOS (Apple) or Google Chromebook supported

Intel i5 / AMD (8th Gen)

2.0 GHz

Cores 2

Memory (RAM)

8 GB DDR4

Hard Disk (Storage)

256 GB SATA / SSD (20 GB Free space for Everise’s Corporate Applications)

USB Ports

3 Free (For USB Headset, Webcam and one spare)

Network Interface (NIC) Card

RJ 45, 100 / 1000 Mbps Speed

Monitors

2- 21 -22 TFT Monitor with a supporting resolution of 1920 x 1080

Sound Card

Full duplex on-board sound card

Webcam

Laptop Inbuilt Webcam

PC - Logitech or equivalent with HD 1280 x 720 pixels at 30 fps

Headset

USB Headset- Specific models will be shared during the interview process

Bluetooth / Mobile Headphones are not recommended

Operating System

Windows 10 x64 (Home / Professional / Enterprise)

Active Windows license is must

Supported Browser(s)

MS Edge and Google Chrome

Antivirus

MS Defender, Symantec, McAfee etc. (Licensed Version and should be updated regularly)

Broadband

Stable Internet Broadband with 25 Mbps Down / 10 Mbps Up speed.

Wired Broadband is recommended instead of Wi-Fi.

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

Company Overview

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation.

Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.5 / 5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture.

Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us.

Find a job you’ll love today!

Position Purpose :

In this role you will take your exemplary customer service skills, patience, understanding and compassion to answer inbound phone calls for our clients' members.

You will answer questions related to their healthcare benefits. We offer opportunity for you to earn additional cash incentives for reaching your goals in addition to your base pay.

We also offer medical, dental, vision, and 401K benefits as well as earned PTO. If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

Job Requirements :

• Professionally handle a high volume of incoming calls
• Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services
• Ability to utilize and navigate multiple systems simultaneously
• Be dependable and meet all attendance requirements
• Resolve customer issues via one call resolution guidelines and / or escalated process
• Meet or exceed company and client performance metrics
• Maintain a balance between company policy and client benefit in decision making
• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
• Responsible for call disposition or compiling and documenting customer information as required
• Ability to accept and embrace changes within the current business environment

Qualifications :

• Ability to pass a drug screen and background check
• Dedicated area to work from in your home
• Internet speed requirement of 20 Mb / s for download speeds and 10 Mb / s for upload speeds (Wireless access is not permitted)
• Demonstrated passion for excellence with respect to treating and caring for customers, especially senior citizens
• Strong decision making and analytical abilities
• Ability to identify customer needs and clearly articulate products and services
• Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime
• Highly developed sense of integrity and commitment to customer satisfaction
• Meet all attendance and dependability requirements
• Be a team player

System Requirements for Work At Home :

The employee is responsible for purchasing / using their own equipment

per specifications below :

Only Windows 10+OS Based devices are allowed devices are allowed and a device validation tool will be required to verify device configuration.)

PC / Laptop Configuration

CPU (Intel / AMD)

No MacOS (Apple) or Google Chromebook supported

Intel i5 / AMD (8th Gen)

2.0 GHz

Cores 2

Memory (RAM)

8 GB DDR4

Hard Disk (Storage)

256 GB SATA / SSD (20 GB Free space for Everise’s Corporate Applications)

USB Ports

3 Free (For USB Headset, Webcam and one spare)

Network Interface (NIC) Card

RJ 45, 100 / 1000 Mbps Speed

Monitors

2- 21 -22 TFT Monitor with a supporting resolution of 1920 x 1080

Sound Card

Full duplex on-board sound card

Webcam

Laptop Inbuilt Webcam

PC - Logitech or equivalent with HD 1280 x 720 pixels at 30 fps

Headset

USB Headset- Specific models will be shared during the interview process

Bluetooth / Mobile Headphones are not recommended

Operating System

Windows 10 x64 (Home / Professional / Enterprise)

Active Windows license is must

Supported Browser(s)

MS Edge and Google Chrome

Antivirus

MS Defender, Symantec, McAfee etc. (Licensed Version and should be updated regularly)

Broadband

Stable Internet Broadband with 25 Mbps Down / 10 Mbps Up speed.

Wired Broadband is recommended instead of Wi-Fi.

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

Company Overview

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation.

Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.5 / 5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture.

Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us.

Find a job you’ll love today!

Position Purpose :

In this role you will take your exemplary customer service skills, patience, understanding and compassion to answer inbound phone calls for our clients' members.

You will answer questions related to their healthcare benefits. We offer opportunity for you to earn additional cash incentives for reaching your goals in addition to your base pay.

We also offer medical, dental, vision, and 401K benefits as well as earned PTO. If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

Job Requirements :

• Professionally handle a high volume of incoming calls
• Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services
• Ability to utilize and navigate multiple systems simultaneously
• Be dependable and meet all attendance requirements
• Resolve customer issues via one call resolution guidelines and / or escalated process
• Meet or exceed company and client performance metrics
• Maintain a balance between company policy and client benefit in decision making
• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
• Responsible for call disposition or compiling and documenting customer information as required
• Ability to accept and embrace changes within the current business environment

Qualifications :

• Ability to pass a drug screen and background check
• Dedicated area to work from in your home
• Internet speed requirement of 20 Mb / s for download speeds and 10 Mb / s for upload speeds (Wireless access is not permitted)
• Demonstrated passion for excellence with respect to treating and caring for customers, especially senior citizens
• Strong decision making and analytical abilities
• Ability to identify customer needs and clearly articulate products and services
• Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime
• Highly developed sense of integrity and commitment to customer satisfaction
• Meet all attendance and dependability requirements
• Be a team player

System Requirements for Work At Home :

The employee is responsible for purchasing / using their own equipment

per specifications below :

Only Windows 10+OS Based devices are allowed devices are allowed and a device validation tool will be required to verify device configuration.)

PC / Laptop Configuration

CPU (Intel / AMD)

No MacOS (Apple) or Google Chromebook supported

Intel i5 / AMD (8th Gen)

2.0 GHz

Cores 2

Memory (RAM)

8 GB DDR4

Hard Disk (Storage)

256 GB SATA / SSD (20 GB Free space for Everise’s Corporate Applications)

USB Ports

3 Free (For USB Headset, Webcam and one spare)

Network Interface (NIC) Card

RJ 45, 100 / 1000 Mbps Speed

Monitors

2- 21 -22 TFT Monitor with a supporting resolution of 1920 x 1080

Sound Card

Full duplex on-board sound card

Webcam

Laptop Inbuilt Webcam

PC - Logitech or equivalent with HD 1280 x 720 pixels at 30 fps

Headset

USB Headset- Specific models will be shared during the interview process

Bluetooth / Mobile Headphones are not recommended

Operating System

Windows 10 x64 (Home / Professional / Enterprise)

Active Windows license is must

Supported Browser(s)

MS Edge and Google Chrome

Antivirus

MS Defender, Symantec, McAfee etc. (Licensed Version and should be updated regularly)

Broadband

Stable Internet Broadband with 25 Mbps Down / 10 Mbps Up speed.

Wired Broadband is recommended instead of Wi-Fi.

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

Company Overview

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation.

Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.5 / 5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture.

Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us.

Find a job you’ll love today!

Position Purpose :

In this role you will take your exemplary customer service skills, patience, understanding and compassion to answer inbound phone calls for our clients' members.

You will answer questions related to their healthcare benefits. We offer opportunity for you to earn additional cash incentives for reaching your goals in addition to your base pay.

We also offer medical, dental, vision, and 401K benefits as well as earned PTO. If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

Job Requirements :

• Professionally handle a high volume of incoming calls
• Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services
• Ability to utilize and navigate multiple systems simultaneously
• Be dependable and meet all attendance requirements
• Resolve customer issues via one call resolution guidelines and / or escalated process
• Meet or exceed company and client performance metrics
• Maintain a balance between company policy and client benefit in decision making
• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
• Responsible for call disposition or compiling and documenting customer information as required
• Ability to accept and embrace changes within the current business environment

Qualifications :

• Ability to pass a drug screen and background check
• Dedicated area to work from in your home
• Internet speed requirement of 20 Mb / s for download speeds and 10 Mb / s for upload speeds (Wireless access is not permitted)
• Demonstrated passion for excellence with respect to treating and caring for customers, especially senior citizens
• Strong decision making and analytical abilities
• Ability to identify customer needs and clearly articulate products and services
• Schedule flexibility to include weekends, evenings, possible holidays and occasional overtime
• Highly developed sense of integrity and commitment to customer satisfaction
• Meet all attendance and dependability requirements
• Be a team player

System Requirements for Work At Home :

The employee is responsible for purchasing / using their own equipment

per specifications below :

Only Windows 10+OS Based devices are allowed devices are allowed and a device validation tool will be required to verify device configuration.)

PC / Laptop Configuration

CPU (Intel / AMD)

No MacOS (Apple) or Google Chromebook supported

Intel i5 / AMD (8th Gen)

2.0 GHz

Cores 2

Memory (RAM)

8 GB DDR4

Hard Disk (Storage)

256 GB SATA / SSD (20 GB Free space for Everise’s Corporate Applications)

USB Ports

3 Free (For USB Headset, Webcam and one spare)

Network Interface (NIC) Card

RJ 45, 100 / 1000 Mbps Speed

Monitors

2- 21 -22 TFT Monitor with a supporting resolution of 1920 x 1080

Sound Card

Full duplex on-board sound card

Webcam

Laptop Inbuilt Webcam

PC - Logitech or equivalent with HD 1280 x 720 pixels at 30 fps

Headset

USB Headset- Specific models will be shared during the interview process

Bluetooth / Mobile Headphones are not recommended

Operating System

Windows 10 x64 (Home / Professional / Enterprise)

Active Windows license is must

Supported Browser(s)

MS Edge and Google Chrome

Antivirus

MS Defender, Symantec, McAfee etc. (Licensed Version and should be updated regularly)

Broadband

Stable Internet Broadband with 25 Mbps Down / 10 Mbps Up speed.

Wired Broadband is recommended instead of Wi-Fi.

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

Company Overview

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation.

Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.5 / 5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture.

Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us.

Find a job you’ll love today!

The team leader is responsible for managing a team of Agents / Representatives and related activities.

The team leader will have an active visible presence on call center floor, deliver coaching support to Agents / Representative, and drive performance.

The team leader will focus on identifying any performance outliers amongst their Agents / Representatives and coach to those outliers and bring recommendation for needed Agent / Representative removal from project to Operations Manager’s immediate attention.

The team leader is to take what they have learned from the Coach / Supervisor training and execute that process day-to-day.

Team leader should have a daily discussion with their team around trending utilizing huddle documents and performance reporting provided by the client / Everise.

The team leader is expected to attend weekly calls with leadership and the client to review lower performing Agents / Representatives and how to coach those Agents / Representatives.

The team leader is expected to be able to speak to the Agents / Representatives performance and provide next steps. Team leader will be responsible for reviewing sales results and applying next steps to increase key performance indicators.

The team leader will need to advocate for the implementations of the Everise Employee first culture and the United Culture and Mission within leadership and staff to help our consumers live a healthier life.

Qualifications

Applicable Health Insurance License Required

Previous Call Center Experience Required

A minimum of one season of UHC Sales licensed supervisory experience (Team Leader or Specialist / Coach) Required

Intermediate to advance proficiency in Microsoft Office applications Required

Word

Excel

PowerPoint

Forms

Teams

Outlook

Bilingual (English Spanish) Preferred

Minimum of six month to one year of leadership experience in a call center setting

Demonstrated ability to support a call center team.

Ability to adapt quickly to change.

Eagerness to help people.

Values accountability.

Ability to support and instill the UHS Mission and Culture of helping consumers live a healthier life.

Ability to teach and coach to improve sales performance.

Self-motivated and has ability to motivate a team to success.

Ability to analyze reporting to identify area of opportunity to focus on to improve performance.

Values competition.

High energy.

Working knowledge of Agent / Representative role to support their team.

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

Company Overview

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation.

Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.5 / 5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture.

Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us.

Find a job you’ll love today!

The team leader is responsible for managing a team of Agents / Representatives and related activities.

The team leader will have an active visible presence on call center floor, deliver coaching support to Agents / Representative, and drive performance.

The team leader will focus on identifying any performance outliers amongst their Agents / Representatives and coach to those outliers and bring recommendation for needed Agent / Representative removal from project to Operations Manager’s immediate attention.

The team leader is to take what they have learned from the Coach / Supervisor training and execute that process day-to-day.

Team leader should have a daily discussion with their team around trending utilizing huddle documents and performance reporting provided by the client / Everise.

The team leader is expected to attend weekly calls with leadership and the client to review lower performing Agents / Representatives and how to coach those Agents / Representatives.

The team leader is expected to be able to speak to the Agents / Representatives performance and provide next steps. Team leader will be responsible for reviewing sales results and applying next steps to increase key performance indicators.

The team leader will need to advocate for the implementations of the Everise Employee first culture and the United Culture and Mission within leadership and staff to help our consumers live a healthier life.

Qualifications

Applicable Health Insurance License Required

Previous Call Center Experience Required

A minimum of one season of UHC Sales licensed supervisory experience (Team Leader or Specialist / Coach) Required

Intermediate to advance proficiency in Microsoft Office applications Required

Word

Excel

PowerPoint

Forms

Teams

Outlook

Bilingual (English Spanish) Preferred

Minimum of six month to one year of leadership experience in a call center setting

Demonstrated ability to support a call center team.

Ability to adapt quickly to change.

Eagerness to help people.

Values accountability.

Ability to support and instill the UHS Mission and Culture of helping consumers live a healthier life.

Ability to teach and coach to improve sales performance.

Self-motivated and has ability to motivate a team to success.

Ability to analyze reporting to identify area of opportunity to focus on to improve performance.

Values competition.

High energy.

Working knowledge of Agent / Representative role to support their team.

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

Company Overview

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation.

Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.5 / 5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture.

Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us.

Find a job you’ll love today!

The team leader is responsible for managing a team of Agents / Representatives and related activities.

The team leader will have an active visible presence on call center floor, deliver coaching support to Agents / Representative, and drive performance.

The team leader will focus on identifying any performance outliers amongst their Agents / Representatives and coach to those outliers and bring recommendation for needed Agent / Representative removal from project to Operations Manager’s immediate attention.

The team leader is to take what they have learned from the Coach / Supervisor training and execute that process day-to-day.

Team leader should have a daily discussion with their team around trending utilizing huddle documents and performance reporting provided by the client / Everise.

The team leader is expected to attend weekly calls with leadership and the client to review lower performing Agents / Representatives and how to coach those Agents / Representatives.

The team leader is expected to be able to speak to the Agents / Representatives performance and provide next steps. Team leader will be responsible for reviewing sales results and applying next steps to increase key performance indicators.

The team leader will need to advocate for the implementations of the Everise Employee first culture and the United Culture and Mission within leadership and staff to help our consumers live a healthier life.

Qualifications

Applicable Health Insurance License Required

Previous Call Center Experience Required

A minimum of one season of UHC Sales licensed supervisory experience (Team Leader or Specialist / Coach) Required

Intermediate to advance proficiency in Microsoft Office applications Required

Word

Excel

PowerPoint

Forms

Teams

Outlook

Bilingual (English Spanish) Preferred

Minimum of six month to one year of leadership experience in a call center setting

Demonstrated ability to support a call center team.

Ability to adapt quickly to change.

Eagerness to help people.

Values accountability.

Ability to support and instill the UHS Mission and Culture of helping consumers live a healthier life.

Ability to teach and coach to improve sales performance.

Self-motivated and has ability to motivate a team to success.

Ability to analyze reporting to identify area of opportunity to focus on to improve performance.

Values competition.

High energy.

Working knowledge of Agent / Representative role to support their team.

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

Company Overview

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation.

Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.5 / 5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture.

Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us.

Find a job you’ll love today!

The team leader is responsible for managing a team of Agents / Representatives and related activities.

The team leader will have an active visible presence on call center floor, deliver coaching support to Agents / Representative, and drive performance.

The team leader will focus on identifying any performance outliers amongst their Agents / Representatives and coach to those outliers and bring recommendation for needed Agent / Representative removal from project to Operations Manager’s immediate attention.

The team leader is to take what they have learned from the Coach / Supervisor training and execute that process day-to-day.

Team leader should have a daily discussion with their team around trending utilizing huddle documents and performance reporting provided by the client / Everise.

The team leader is expected to attend weekly calls with leadership and the client to review lower performing Agents / Representatives and how to coach those Agents / Representatives.

The team leader is expected to be able to speak to the Agents / Representatives performance and provide next steps. Team leader will be responsible for reviewing sales results and applying next steps to increase key performance indicators.

The team leader will need to advocate for the implementations of the Everise Employee first culture and the United Culture and Mission within leadership and staff to help our consumers live a healthier life.

Qualifications

Applicable Health Insurance License Required

Previous Call Center Experience Required

A minimum of one season of UHC Sales licensed supervisory experience (Team Leader or Specialist / Coach) Required

Intermediate to advance proficiency in Microsoft Office applications Required

Word

Excel

PowerPoint

Forms

Teams

Outlook

Bilingual (English Spanish) Preferred

Minimum of six month to one year of leadership experience in a call center setting

Demonstrated ability to support a call center team.

Ability to adapt quickly to change.

Eagerness to help people.

Values accountability.

Ability to support and instill the UHS Mission and Culture of helping consumers live a healthier life.

Ability to teach and coach to improve sales performance.

Self-motivated and has ability to motivate a team to success.

Ability to analyze reporting to identify area of opportunity to focus on to improve performance.

Values competition.

High energy.

Working knowledge of Agent / Representative role to support their team.

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.