Hospitality Specialist Lead
It's fun to work at a company where people truly believe in what they are doing!
Job Description :
The Hospitality Lead position provides White Glove customer service and is responsible for taking care of all client meetings, events, and hospitality tasks at a client location.
The goal of this role is to be the primary person that the client can engage directly when something is needed and making everyone’s day easier and more pleasant.
Responsibilities
- Provide White Glove hospitality services
- Work independently on daily hospitality task and events without direct supervision
- Schedule and set-up meeting rooms as specified
- Perform walk through of floor(s) to inspect and ensure that all conference rooms and visitor offices are clean and stocked with supplies
- Lead event and room set ups in accordance with client request
- Provide support for miscellaneous requests and flex services, including monitoring the service and resource request system
- Utilize various software and event planning programs to meet tasks and interface with IT for equipment assistance and incident escalations
- Escorts clients to meetings rooms and ensure that they have everything they need for the meeting
- Act as a liaison between guests and firm staff
- Notify Facilities / Hospitality and various support teams of inventories and conference room repairs
- Assist management with training new hires on all hospitality functions and process
- Understand, track, and communicate production metrics to management and client
Job Requirements
- High School Diploma or GED
- 1-3 years of work experience, client service-oriented preferred
- Exceptional customer service and organizational skills
- Excellent verbal and written communication skills, with experience in communicating directly with clients and vendors
- Strong attention to detail and ability to multitask in a fast-paced environment
- Ability to lift or move 40 lbs.
- Ability to walk, bend, kneel, stand, and / or sit for an extended periods of time
- Proficient with MS Office applications including Word, Excel, and Outlook
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law.
Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction.
In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities.
If you need assistance or an accommodation during the application process because of a disability, it is available upon request.
Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
Receptionist
It's fun to work at a company where people truly believe in what they are doing!
Job Description :
Provide receptionist services for clients at their site.
Essential Job Responsibilities
Work closely with the client's staff to assist with front office
Answer incoming telephone calls and forward to the appropriate person
Take accurate and complete messages for those who are unavailable
Promptly greet and announce visitors in a friendly and business-like manner
Maintain a neat and organized reception desk and front lobby area
Order and stock supplies as needed
Perform other administrative duties as requested
Qualifications & Requirements
High School Diploma or GED
Minimum of 1 year work experience preferably as a Receptionist
Previous experience in a client service field preferred
Ability to multitask with attention to detail
Ability to handle complaints with professionalism, patience, and diplomacy
Working knowledge of MS Word, Excel and Outlook
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law.
Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction.
In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities.
If you need assistance or an accommodation during the application process because of a disability, it is available upon request.
Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
Receptionist
It's fun to work at a company where people truly believe in what they are doing!
Job Description :
Provide receptionist services for clients at their site.
Essential Job Responsibilities
Work closely with the client's staff to assist with front office
Answer incoming telephone calls and forward to the appropriate person
Take accurate and complete messages for those who are unavailable
Promptly greet and announce visitors in a friendly and business-like manner
Maintain a neat and organized reception desk and front lobby area
Order and stock supplies as needed
Report general maintenance issues to appropriate office or building services personnel.
Possess knowledge and understanding of procedures regarding confidential documents and documents served by courts
Provide a variety of administrative, clerical and office service duties as needed
Manage visitor offices and conference room reservations
Work with IT department, catering department and internal / external client
Qualifications & Requirements
High School Diploma or GED
Minimum of 1-2 year work experience preferably as a Receptionist
Previous experience in a client service field preferred
Ability to multitask with attention to detail
Ability to handle complaints with professionalism, patience, and diplomacy
Working knowledge of MS Word, Excel and Outlook
Minimum of 2 years work experience preferably as a Receptionist
Previous experience in a client service field preferred
Ability to multitask with attention to detail
Working knowledge of MS Word, Excel and Outlook
Manage multiple line switchboard
Ability to multitask in face paced office environment
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law.
Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction.
In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities.
If you need assistance or an accommodation during the application process because of a disability, it is available upon request.
Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
Hospitality specialist
It's fun to work at a company where people truly believe in what they are doing!
Job Description :
Hospitality position provides White Glove customer service and is responsible for taking care of all client meetings and events, and hospitality tasks at a client location.
Essential Job Responsibilities
Provide White Glove hospitality services
Perform walk through of floor(s) to inspect and ensure that all conference rooms and kitchens are clean, and stocked with supplies
Clean pantry and kitchen as needed
Provide support for miscellaneous requests and flex services
Utilize various software and event planning programs to meet tasks.
Qualifications & Requirements
High School Diploma or GED
Minimum of 1-year work experience, client service-oriented preferred
Good customer service skills, including tact in handling complaints
Good verbal and written communication skills
Attention to detail and ability to multitask in a fast-paced environment
Ability to lift or move 40 lbs.
Ability to walk, bend, kneel, stand, and / or sit for an extended periods of time
Working knowledge of Microsoft, Outlook, Word, and Excel
Preferred Shift : 9-6
The Compensation range for this role is 16.26 to 24.39 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.
Click to learn about Epiq's Benefits.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law.
Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction.
In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities.
If you need assistance or an accommodation during the application process because of a disability, it is available upon request.
Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
Project Manager
It's fun to work at a company where people truly believe in what they are doing!
Job Description : Job Summary :
Job Summary :
The Project Manager of Client Services will serve as a leader in successfully managing assigned client relationships through effective project management coordination and execution.
Successful candidates must have the team leadership and professional background in the electronic discovery industry to successfully manage multiple projects and client relationships in a fast-paced environment.
Essential Job Responsibilities
- Serves as the primary liaison with key client representatives with the goal of owning the service delivery relationship;
- Drives overall client satisfaction through effective coordination and communication of client deliverables;
- Effectively executes project forecasts and work schedules implemented by the Sr. Project Manager or Client Services Director;
- Ensures client and project requirements are being met with the highest quality and accuracy through verification and communicating routinely with both the client and internal partners;
Consistently delivers proactive communication with clients and when client issues arises addresses those issues or expeditiously escalates to the Sr.
- Project Manager of Client Services Director;
- Ensures that an update to date record is maintained with regard to the status of all projects being worked on;
Demonstrates leadership to both the client and internal partners, delivering project objectives professionally and with high quality.
Instills confidence with the client and serves as a primary public face of Epiq’s high-quality service delivery offering.
Required Qualifications & Characteristics
A solid understanding of eDiscovery and the litigation support industry which is typically a result of at least 2 years of experience in project management positions with law firms, corporate legal departments or eDiscovery service providers.
Demonstrated success in the management of multiple simultaneous projects.
Oral and written communication skills which provide a strong and confident leadership presence.
Excellent client relationship skills which include the ability to proactively manage client expectations, recognize client needs and adapt company capabilities to consistently meet client requirements.
A solid understanding of database design and management, data processing activities and legal document review requirements.
Demonstrated ability in each of the following areas : ensure effective control of all aspects of a project from initial planning through final production;
development of project plans; balance overall client requirements; development of relationships; and review financial and billing information in a timely manner to ensure deadlines are consistently met.
Bachelors degree or equivalent.#LI-REMOTE, #LI-RC1
Candidates based in California, Colorado, New York or Washington :
The Compensation range for this role is 77,605.20 - 155,209.20 USD annually and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.
Click to learn about Epiq's Benefits.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law.
Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction.
In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities.
If you need assistance or an accommodation during the application process because of a disability, it is available upon request.
Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
Receptionist and Hospitality Specialist
It's fun to work at a company where people truly believe in what they are doing!
Job Description : Job Summary :
Job Summary :
Provide receptionist and Hospitality services for clients at their site.
Reception Responsibilities
Work closely with the client's staff to assist with front office
Answer incoming telephone calls and forward to the appropriate person
Take accurate and complete messages for those who are unavailable
Promptly greet and announce visitors in a friendly and business-like manner
Maintain a neat and organized reception desk and front lobby area
Order and stock supplies as needed
Perform other administrative duties as requested
Hospitality Responsibilities
Provide White Glove hospitality services
Set-up meeting rooms as specified
Perform walk through of floor(s) to inspect and ensure that all conference rooms and kitchens are clean, and stocked with supplies
Clean pantry and kitchen as needed
Provide support for miscellaneous requests and flex services
Utilize various software and event planning programs to meet tasks
Qualifications & Requirements
High School Diploma or GED
Minimum of 1 year work experience preferably as a Receptionist
Previous experience in a client service field preferred
Ability to multitask with attention to detail
Ability to handle complaints with professionalism, patience, and diplomacy
Working knowledge of MS Word, Excel and Outlook
Successful candidates must be fully vaccinated from COVID-19 as a condition of employment prior to the start date
The Compensation range for this role is 17.29 to 25.71 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.
Click to learn about Epiq's Benefits.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law.
Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction.
In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities.
If you need assistance or an accommodation during the application process because of a disability, it is available upon request.
Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
Hospitality specialist
It's fun to work at a company where people truly believe in what they are doing!
Job Description :
A Service Specialist is part of a team that provides various administrative support to our clients which may include; copy, print, mail, hospitality, facilities and receptionist services.
Essential Job Responsibilities
Mail Services includes metering, sorting, and distributing mail and accountable packages per schedule
Copy Services includes accurately producing copy, print and scan projects per written instructions
Reception includes answering incoming telephone calls and routing to the appropriate person, will greet and announce visitors in a friendly and professional manner
Hospitality Services includes coordinator and upkeep of client conference rooms, common areas and kitchens. Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use.
Floor Coordination includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenance
Facilities Services may include hanging pictures, small office moves, cleaning services and communication with key client contacts regarding building / equipment concerns.
Qualifications & Requirements
High School Diploma or GED
Minimum of 1 year work experience in a customer services field
Ability to multitask with attention to detail
Ability to resolve issues with professionalism and tact
Ability to lift or move 40 lbs. or greater
Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
Ability to walk, bend, kneel, stand or sit for an extended period of time
Successful candidates must be fully vaccinated from COVID-19 as a condition of employment prior to the start date
The Compensation range for this role is 16.26 to 24.3 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.
Click to learn about Epiq's Benefits.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law.
Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction.
In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities.
If you need assistance or an accommodation during the application process because of a disability, it is available upon request.
Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.