Call Center Representative
At Endeavor Exteriors we are looking for a highly skilled Call Center Representative to join our team, managing a large volume of inbound and outbound calls! The ideal candidate will be a quick learner who can memorize scripts and adapt them when issues arise during a call.
This person will handle a variety of important supportive tasks, providing answers, insights, instructions, and assistance for purchases.
As the voice of our company, the Call Center Representative must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping consumers and driving their satisfaction.
Objectives of this role
- Handle a large volume of inbound and outbound calls in a timely manner
- Follow communication scripts and use knowledge of the company’s products and services
- Identify customer needs, research issues, resolve complaints, and provide solutions
- Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with the escalation team
- Recommend improvements for systems and processes to boost organizational efficiency
Pay : $45,000 base salary plus weekly / monthly bonuses. $60,000-80,000 expected earnings
Hybrid Schedule
Compensation : $60,000 - $80,000
$60,000 - $80,000
Responsibilities : Responsibilities
Responsibilities
- Memorize scripts for products and services, and refer to them during calls
- Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
- Identify opportunities for driving sales and revenue of the company’s existing product suite, and seize opportunities to upsell when appropriate
- Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
- Leverage data and insights gathered by the call center to recommend and influence process improvements
Qualifications :
Preferred skills and qualifications
- High school degree or equivalent
- Experience working in a call center or customer-support role is preferred
- Strong active listening and verbal communication skills
- Proficiency in problem-solving
- Ability to multitask and manage time effectively; autonomy
- Expertise in conflict resolution preferred
- Experience in customer sales preferred
About Company
Endeavor Exteriors is leading the way in the residential and commercial exterior restoration industry in Denver, Colorado Springs, and Fort Collins.
Our solutions include windows, doors, siding, trim, and roofing all backed by a double lifetime guarantee. We have developed a team of experienced professionals with collectively more than 100 years of experience - and growing.
We have financial and technology experts to create user-friendly experiences that defy the status quo. Our mission is to change the exterior restoration industry for good and provide our customers with a great experience.
Reach out to our team today to get started.
Company Accolades :
- A+ Rating on the Better Business Bureau
- GAF Master Elite Certified
- Colorado Roofing Association Member
- Home Advisor Screened and Approved
- Home Advisor Elite Service
- Energy Star Award Winner : 2023 Partner of the Year - Sustained Excellence