Encore Hospitality Jobs (2)

Are you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? We’re hiring a hotel front desk supervisor to lead our already fantastic team.

You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary.

Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude.

If you have management skills and enjoy providing excellent customer service, apply today!

Compensation : $16 - $17 hourly

$16 - $17 hourly

Responsibilities :

• Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints
• Compile occupancy reports and financial information for the general manager
• Hire, train, and supervise front desk staff, including concierge, front desk agents, and ensure they provide excellent guest services and enforce hotel policies
• Oversee all operations at the front desk and ensure the highest level of customer satisfaction for every guest
• Make sure to adhere to the front desk budget and put in orders for office supplies as needed

Qualifications :

• Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired
• Have superb communication skills, management skills, and multitasking skills
• Hospitality experience of at least 1 year is required for this role
• Applicants must have a high school diploma or GED

About Company

Encore Hospitality is a division of Encore Enterprises which is a diverse commercial real estate investment company based out of the Dallas / Ft.

Worth metroplex. Our business investments cover a wide variety of areas including office, retail, apartment, hotel, restaurants, and more.

Encore's competitive advantage is its culture. We are an exceptional team with talented team members from varying and diverse backgrounds.

For the fifth year in a row, Encore is among the top 25% of the most racially diverse companies in the U.S. according to the EEO Joint Reporting Committee.

Our culture, in large measure, accounts for our extraordinary performance.

We are searching for a knowledgeable General Manager with a talent for multitasking and motivating their team. This individual will oversee the day-to-day operations of the Q&C HotelBar in New Orleans and contribute to the exceptional guest experience and financial success of the business.

The ideal candidate should have a passion for delivering top-notch service and elevating the team to a higher level of performance. Compensation :

$100,000 - $120,000 yearly

Responsibilities :

• Lead, direct and manage all hotel operations including hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives to include revenue management, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation
• Ensure guest and team member satisfaction
• Monitor and develop team member performance, particularly the executive team and department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Recruit, interview and train team members
• Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements
• Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies
• Serve as primary liaison with hotel owners and corporate entities

Qualifications :

• 3+ years of full-servicehotel GM experience
• Experience managing $7M+ revenue or greater at a 150+ room property
• Proven people leadership, strong sales marketing and revenue management

Preferred Qualifications :

• Marriott brand experience
• Local market expertise

About Company

Encore Hospitality is a division of Encore Enterprises which is a diverse commercial real estate investment company based out of the Dallas / Ft.

Worth metroplex. Our business investments cover a wide variety of areas including office, retail, apartment, hotel, restaurants, and more.

Encore's competitive advantage is its culture. We are an exceptional team with talented team members from varying and diverse backgrounds.

For the fifth year in a row, Encore is among the top 25% of the most racially diverse companies in the U.S. according to the EEO Joint Reporting Committee.

Our culture, in large measure, accounts for our extraordinary performance.