Hotel Front Desk Receptionist
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest.
You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
Responsibilities :
- Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
- Work with the housekeeping staff to ensure rooms are ready for new guests
- Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
- Handle customer complaints as necessary
- Perform regular bookkeeping duties : make sure hotel guest information is current and correct
Qualifications :
- High school diploma, GED, or equivalent
- Exhibits working knowledge of Microsoft Office and reservation management systems
- Well-versed in taking telephone calls and handling stressful situations
- Displays impeccable interpersonal, time management, organizational skills, and customer service skills
- 1+ year of hotel industry experience or related job preferred
About Company
Come and join our strong team here at Embassy Suites Lubbock where we like to Make A Difference with our employees, our guests, and our community.
Making a Difference is what makes our brand unique, makes each of us want to work together, and makes guests want to stay with us.
Server
Our popular restaurant is searching for servers with a welcoming smile and a positive customer service attitude to set the tone for our visitors' dining experience.
In the restaurant, you will serve our customers by ensuring they are seated quickly, their orders are received, prepared, and delivered in a timely manner, and that tables are cleaned and ready for the next customers.
Our servers are committed to providing great customer experience to our visitors, and our ideal applicant maintains a cheerful and polite approach toward both guests and employees.
If you love connecting with others and have a strong sense of responsibility, this job could be right for you. Now is the time to apply! Responsibilities :
- Participate in pre-shift and department meetings to gain a thorough grasp of all products, services, and facility activities
- Develop a comprehensive understanding of menu items, ingredients, and daily specials so that you can respond to client questions and provide recommendations
- Receive proper payment from the guest and ensure the accuracy of the guest check and method of payment to protect both the customer and the restaurant from transaction errors
- Greet customers, take food and beverage orders from diners, serve orders promptly, and accommodate any special needs or requests
- Perform all restocking and cleaning activities as directed, including opening and closing duties
Qualifications :
- Outstanding time management and organizational skills
- Possess a high school diploma or equivalent certification (GED)
- Display excellent communication and interpersonal skills with customers and coworkers
- Prior food service industry experience is highly desired
- Proven customer service experience with a strong guest-focused mentality
About Company
Come and join our strong team here at Embassy Suites Lubbock where we like to Make A Difference with our employees, our guests, and our community.
Making a Difference is what makes our brand unique, makes each of us want to work together, and makes guests want to stay with us.