Lottery Attendant / Bartender
Elmer's is looking for a warm and gracious lottery attendant to help us with our mission of Delighting our Guests! Lottery attendants must have positive Guest interactions, ensure that lottery players have a clean, comfortable environment in which to play, ensure that if food is ordered, the Guest is delighted with their meal and service, and anticipate Guest needs during their stay.
Benefits :
- 50% meals and 30% discount when dining as a Guest (and our food is delicious!)
- Employee assistance program
- Employee referral bonuses
- $5,000 company paid life insurance
- Preventative Care Plan (voluntary)
- Dental Insurance (voluntary)
- Vision Coverage (voluntary)
- Accident, Critical Care Insurance, and Hospital Indemnity plans (voluntary)
- Flexible medical & dependent care accounts (voluntary)
- 401 (K) with a company match (voluntary)
- Paid Time Off hours earned (able to use after 90-days)
Job Duties :
- Follows proper service sequence as defined by ERI.
- Greets Guests in a warm and welcoming manner.
- Educates Guests on Oregon Lottery products
- Extensive cash handling
- Complies with all state and federal regulations regarding the sales of Lottery and alcohol products. Must also comply with company policies and procedures regarding checking identification of anyone who appears under the age of 30.
- Ensures that Guests drinking alcohol are not served if showing signs of visible intoxication. If refusing service, team member must handle the situation with tact and diplomacy and be able to de-escalate conflicts / confrontations.
- Maintains the cleanliness of the bar / lounge including cleaning the Lottery machines between each Guest.
- Must be able to prioritize and balance multiple transactions as it relates to the needs of the Guest and the mission of the Company.
- Takes food and beverage orders from Guests and enters order into POS for kitchen staff to prepare.
- Prepares all non-alcoholic beverage orders and alcoholic beverages
- Ensures that food and beverage orders are delivered in a timely manner and presentation meets Company standards. Obtains any additional items needed and fixes any problems with the order as noted by the Guest.
- Maintains proper dining experience, delivering hot food hot, cold food cold, checking on satisfaction within two minutes of food delivery, fulfilling Guest needs, offering drinks, appetizers, and desserts, replenishing utensils, and refilling beverages when necessary.
- Bus and reset tables
- Ensures proper payment by reviewing Guest check before delivering to Guest.
- Delivers presented payment to cashier if Guest leaves payment at the table. Brings back correct change and / or credit card slip for signature..
- After Guest has left the table, wipes down table and seats, vacuums as needed under table, restocks and cleans any necessary table top items (salt & pepper, sugar, etc.).
- Completes side work and extra projects as assigned including, but not limited to, cleaning assigned section and server aisle, restocking food and supplies in server aisle, and cleaning counter, shelves, and equipment.
Qualifications :
High School graduate or equivalent.
- Must be able to speak, read, write, and understand the primary language of the work location and of the Guests who typically visit the work location.
- Must be able to perform simple mathematical calculations and complete computer data entry.
- Must have a valid Food Handler’s Card
- Must have a valid Alcohol Server Permit.
- Must be at least 21 years of age due to Lottery guidelines
- Must have positive interpersonal skills
- Must have strong cash handling skills
- Must be able to meet the shift’s needs of fluctuating business demands
- Requires knowledge of Lottery games, sequence of service and dining room procedures.
- Must be Guest sensitive and possess a sense of timing so that different courses may be served at the proper time.
- Must make quality decisions relying on experience and good judgement with supervisory assistance by the manager on duty.
- Must be able to work independently as well as in a team environment
Job Purpose :
Lottery Attendant / Bartenders are responsible for ensuring that every Guest is delighted with their experience at Elmer’s.
Lottery Attendants / Bartenders must have positive Guest interactions, ensure that Lottery players are attended to in a gracious and timely manner, that proper cash handling is practiced at all times, ensure that the Guest’s meal is delivered as ordered, that the Guest is satisfied with their meal and service, and anticipate the Guest’s needs throughout the Guest’s stay.
In 1960, Walt and Dorothy Elmer opened breakfast focused Elmer’s Colonial Pancake House in Portland, OR. Truly a family owned and operated labor of love, Walt, Dorothy, and their three sons poured their hearts into serving the local community.
It was an immediate success thanks to their commitment to bringing people together for home-style cooking, using only the finest ingredients.
Built on the foundation of Walt Elmer’s famous buttermilk pancakes, the original recipe for pancake batter was purchased for $1,000 and rumor has it that Walt kept it locked in his safe.
We still use Walt’s original recipe today!
Over the years, the menu was expanded with lunch and dinner items and the restaurant became Elmer’s Pancake & Steakhouse.
In 1966, Elmer’s began franchising and continues to grow to this day.
Today, we continue to honor the values of the Elmer’s family by delivering seasonally fresh entrees and premium, made-from-scratch favorites served with care in a warm, inviting family atmosphere.
With 14 company-operated locations throughout Oregon, Washington, Idaho, and Arizona, there are many opportunities for advancement.
We invite you to explore our career opportunities and join our team. It is our team that has made Elmer's a Northwest favorite from 1960 to today!
Attendant
Elmer’s Restaurant’s, Inc. believes that in order to achieve our mission of Delight Our Guests, every employee must make a significant contribution.
That contribution should not be limited by the assigned responsibilities. Therefore, this position description is designed to outline primary duties, qualifications, and job scope, but not limit the incumbent nor the organization to just the work identified.
It is our expectation that each employee will offer his / her services wherever and whenever necessary to Delight Our Guest.
Physical Requirements :
- VISION FAR - Ability to see clearly objects at a far distance (20 feet or more) corrective lenses permissible.
- VISION NEAR Ability to see clearly printed material at close rants (18 inches or less). Corrective lenses permissible
- VISION OTHER Ability to distinguish between and among colors. Ability to exercise depth perception to determine space and distance relationships.
Ability to exercise peripheral vision to be aware of objects within a large area while eyes are focused on one object.
- HEARING Ability to hear in one or both ears to that verbal communication can be received, understood, and acted upon in either a face-to-face or a telecommunications basis.
- SPEAKING Ability to express oneself verbally with clarity in either a face-to-face or a telecommunications basis.
- TASTING Ability of tongue taste buds to distinguish between and among flavors, spices, temperature, and mouth feel (smoothness, pungency, etc.
of food and beverages.
- SMELLING Ability of olfactory nerves to distinguish between and among odors and scents as to their appeal and level of intensity.
- TOUCHING Ability of body parts, usually fingers and hands, to ascertain the texture of objects or commodities such as smooth / coarse, sharp / dull, etc.
as well as temperature, stability, etc.
- WALKING Ability to exert reasonable-paced mobility from one point to another within a generally accepted time frame, and recognize the conditions of the environment as to breadth / narrowness, clutter, etc.
- BENDING Ability to move and control one’s torso so items can be picked up from a lower surface level.
- KNEELING Ability to flex legs at the knees so that an individual can lower the body coming to rest on one or both knees.
- HANDLING Ability to grasp, hold, set down redirect with hands or fingers, turn, control, and manipulate objects and commodities.
- FINGERING Ability to control and utilize fingers in a dexterous and coordinated manner for such activities as writing, typing, keyboarding, slicing, chopping, operating equipment, etc.
- REACHING Ability to stretch thebody and extend arms to place or secure objects and commodities at a distance above, to the side of, or below the normal standing level of the individual.
- SQUATTING Ability to flex legs at the knees to lower body position.
- LIFTING Up to 40 pounds - Ability to use body parts, usually arms and hands (occasionally shoulders and back) to elevate an object or commodity above its previous surface level.
- REPETITIVE MOTIONS Ability to use body parts on a regular and continuing basis to repeat the same motions for a reasonable period of time without resting.
- STOOPING Ability to flex legs at the knees and move the upper body forward and down.
Working Conditions :
- Must be able to stand and exert fast-paced mobility for periods of up to eight hours in length.
- Varying schedule to include morning, evenings, weekends, weekdays, holidays, and extended hours as business dictates.
- A good sense of balance is needed, as is the ability to reach, bend, kneel, and lift and carry trays of up to 40 pounds to the table.
- Subject to wet floors and loud noises.
Qualifications : EDUCATION :
EDUCATION :
- High School graduate or equivalent.
- Must be able to speak, read, write, and understand the primary language of the work location and of the Guests who typically visit the work location.
- Must be able to perform simple mathematical calculations and complete computer data entry.
- Must have a valid Food Handler’s Card
- Must have a valid Alcohol Server Permit.
EXPERIENCE
- Must be at least 21 years of age due to Lottery guidelines
- Must have positive interpersonal skills
- Must have strong cash handling skills
- Must be able to meet the shift’s needs of fluctuating business demands
- Requires knowledge of Lottery games, sequence of service and dining room procedures.
- Must be Guest sensitive and possess a sense of timing so that different courses may be served at the proper time.
- Must make quality decisions relying on experience and good judgement with supervisory assistance by the manager on duty.
- Must be able to work independently as well as in a team environment
Essential Functions :
- Follows proper service sequence as defined by ERI.
- Greets Guests in a warm and welcoming manner.
- Educates Guests on both Lottery and menu products
- Makes suggestions about menu
- Takes food and beverage orders from Guests and enters order into POS for kitchen staff to prepare.
- Communicates any special requests or allergy issues directly with appropriate kitchen staff
- Makes note on POS order of any special requests
- Prepares all non-alcoholic beverage orders and alcoholic beverages.
- Complies with all state and federal regulations regarding the sales of Lottery and alcohol products. Must also comply with company policies and procedures regarding checking identification of anyone who appears under the age of 30.
- Ensures that Guests drinking alcohol are not served if showing signs of visible intoxication. If refusing service, team member must handle the situation with tact and diplomacy and be able to de-escalate conflicts / confrontations.
- Maintains the cleanliness of the bar / lounge including cleaning the Lottery machines between each Guest.
- Must be able to prioritize and balance multiple transactions as it relates to the needs of the Guest and the mission of the Company.
- Ensures that food and beverage orders are delivered in a timely manner and presentation meets Company standards. Obtains any additional items needed and fixes any problems with the order as noted by the Guest.
- Maintains proper dining experience, delivering hot food hot, cold food cold, checking on satisfaction within two minutes of food delivery, fulfilling Guest needs, offering drinks, appetizers, and desserts, replenishing utensils, and refilling beverages when necessary.
- Pre-busses tables by removing plates, silverware, and condiments as Guests are finished.
- Ensures proper payment by reviewing Guest check before delivering to Guest.
- Delivers presented payment to cashier if Guest leaves payment at the table. Brings back correct change and / or credit card slip for signature.
- Assist with special events as needed.
- Adheres to grooming and uniform standards
- After Guest has left the table, wipes down table and seats, vacuums as needed under table, restocks and cleans any necessary table top items (salt & pepper, sugar, etc.).
- Completes side work and extra projects as assigned including, but not limited to, cleaning assigned section and server aisle, restocking food and supplies in server aisle, and cleaning counter, shelves, and equipment.
Job Purpose :
Lottery Attendant / Bartenders are responsible for ensuring that every Guest is delighted with their experience at Elmer’s.
Lottery Attendants / Bartenders must have positive Guest interactions, ensure that Lottery players are attended to in a gracious and timely manner, that proper cash handling is practiced at all times, ensure that the Guest’s meal is delivered as ordered, that the Guest is satisfied with their meal and service, and anticipate the Guest’s needs throughout the Guest’s stay.
In 1960, Walt and Dorothy Elmer opened breakfast focused Elmer’s Colonial Pancake House in Portland, OR. Truly a family owned and operated labor of love, Walt, Dorothy, and their three sons poured their hearts into serving the local community.
It was an immediate success thanks to their commitment to bringing people together for home-style cooking, using only the finest ingredients.
Built on the foundation of Walt Elmer’s famous buttermilk pancakes, the original recipe for pancake batter was purchased for $1,000 and rumor has it that Walt kept it locked in his safe.
We still use Walt’s original recipe today!
Over the years, the menu was expanded with lunch and dinner items and the restaurant became Elmer’s Pancake & Steakhouse.
In 1966, Elmer’s began franchising and continues to grow to this day.
Today, we continue to honor the values of the Elmer’s family by delivering seasonally fresh entrees and premium, made-from-scratch favorites served with care in a warm, inviting family atmosphere.
With 14 company-operated locations throughout Oregon, Washington, Idaho, and Arizona, there are many opportunities for advancement.
We invite you to explore our career opportunities and join our team. It is our team that has made Elmer's a Northwest favorite from 1960 to today!