El Dorado Cantina Jobs (3)

Hosts are responsible for gathering customer contact information, while also enticing the customer to visit the venue. Hosts are responsible for filling out customer contact cards with in the reservation system with customer information.

Additionally, hosts are responsible for answering the phone, taking reservations and operating the venue reservation system all while maintaining and delivering the highest level of customer service.

Job Focus :

Focus is on, but not limited to the following :

• Collects customer information for the venue database, while constantly striving to increase the size of personal clientele.
• Constantly provides customers with accurate information about the venue and property as well as entertainment offered in each.
• Develop a rapport while walking guests to their assigned tables.
• Develops a strong relationship with Tivoli Village employees, generating incremental business inside of the venue.
• Communicates with network regularly to keep informed of upcoming events and promotions.
• Works with a sense of urgency to anticipate customer and team members needs when the opportunity arises.
• Entertains customers while inside of the venue, taking advantage of every opportunity to upsell while ensuring service is executed per the sequence of service always.
• Maintains knowledge of the venue floor plan and table numbers, seating the room evenly and consistently per venue management’s instruction.
• Writes a professional and sincere thank you email to each customer after their visit.
• Communicates with management, hosts and service staff immediately to rectify all customer needs and requests.
• Working in our reservation center taking reservations for the Tivoli and SDJ locations
• Taking reservations and entering them into our reservation management system with accuracy to guest requests
• Communicates special requests to the management teams

Desired Qualifications :

• A minimum of one year of experience in a high volume, service focused environment.
• Reservations platform knowledge preferred (open table)
• Desire to grow in the marketing area of venue operations by building a stable client base.
• Must have a working knowledge of spirits, wine and beer as well as all other products offered.
• Must possess a working knowledge of social media marketing.
• Must exhibit a focused attention to detail, while working in a high-pressure environment.
• Able to write and speak in a confident manor.
• Must possess all required work cards.
• Maintain a clean and professional look at all times
• Must be 18 years of age or older.

WORK ENVIRONMENT :

• Must be able to work inside assigned bar area in the venue.
• Must be able to bend, pull, and carry bar stock to refrigerators and cabinets.
• Must be able to use hand motion when cleaning and wiping bar counters.
• Must be able to listen and respond to visual and aural cues.
• Must be able to read, write, speak, and understand English.

Complete our short application today!

Barback Job Duties include cutting fruit, filling juices, stocking, heavy lifting, cleaning, mopping floors and more. You also will learn bartender skills and knowledge behind the bar to possibly advance to a bartending position.

JOB TITLE : Bartender

JOB DESCRIPTION :

The Bartender is responsible for serving every customer who approaches efficiently, while adhering to

established procedure for the preparation, service and close out of each transaction. Additionally, the

Bartender must service server’s the service well with the same accuracy and mannerisms. Bartenders

are responsible for presenting themselves as a positive reflection of the venue while marketing to

potential customers.

JOB FOCUS :

Focus is on, but not limited to the following :

Acts as an ambassador of the venue, marketing the venue and all products offered to the targeted

customer base.

Is aware of the impact individual behavior will have on the venue presents oneself as a public

relations steward always.

Collects customer information for the venue database, while constantly striving to increase the size of

your personal clientele.

Constantly provides customers with accurate information about the venue and property as well as

the entertainment offered in each.

Meets marketing requirements established by management.

Prepares all products per established venue recipes, focusing on proper portion size control.

Welcomes all customers to the venue professionally and courteously, per the established venue

sequence of service.

Works with a sense of urgency to anticipate customer needs. Work with the same degree of urgency

to assist other team members when the opportunity arises.

Follows established cash handling procedures to close out all transactions, ensuring closing bank

balances with opening bank and POS reconciliation.

Offers a sincere thank you and farewell to each customer as they leave the bar, using the

customer’s name when possible.

Works with a high level of professionalism towards all customers, ensuring they will return to the

venue.

Communicates with management and service staff immediately to rectify all customer needs and

requests.

Communicates and work with all support staff to ensure bar is properly stocked and prepared for

operations.

Communicates and work with all support staff to ensure inventory is maintained at established

par levels.

Maintains a clean and visually appealing bar always.

Cleans and maintains all bar equipment to keep in proper working condition, informing

management any time equipment needs repair or replacement.