DXC Technology Jobs (3)

Description

Essential Job Functions

• Answers help desk telephones for assigned account(s) and responds to customer inquiries to ensure customer needs are met.
• Assists customers in resolving technical problems on assigned by providing guidance regarding software and hardware problems.

Resolves and / or refers more complex technical problems through a defined escalation process.

• Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed upon time frame.
• Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation.
• Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately.

Basic Qualifications

• High school diploma or G.E.D.
• One or more years of technical training in computer support preferred
• Two or more years of technical or customer support experience
• Experience working with company products and operating systems
• Experience with solving computer related problems
• Experience working with company escalation policy

Other Qualifications

• Interpersonal skills to interact with customers and team members
• Good communication skills
• Organization skills to balance and prioritize work
• Analytical and problem solving skills
• Ability to work in a team environment

Work Environment

• Office environment
• May require shift work
• Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage;

employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off; and much more.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology is an . All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation / gender identity, age or genetic information.

DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters .

To access the postings in the link below, select your state to view all applicable federal, state and locality postings.

Postings are available in English, and in Spanish, where required. View postings below.

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via.

Please note : DXC will respond only to requests for accommodations due to a disability.

Description

Essential Job Functions

• Administers access control processes which may include badging, rights for accessing databases or other technologies by adding or removing user names from access control lists to ensure / maintain the integrity of and safeguard information.
• Oversees maintaining of current set of valid users, issuing and recalling certificates and secure identifications to and from individual users and defining groups.

Ensures passwords are reset as needed to maintain appropriate access control. Coordinates the visitor control process to ensure that only authorized personnel are granted access to security information including badge requirements.

Coordinates and monitors sensitive aspects of security programs to ensure compliance with client, government and / or company security policies and procedures.

Administers the production and submission of appropriate government forms to ensure the proper guidance for the protection and handling of industrial security, NSI and other security information.

Develops and implements security procedures, ensuring compliance with program requirements, policies, procedures and processes including personnel, physical and administrative security systems and procedures.

Participates in security procedures associated with the accreditation of information systems. Conducts audits to ensure adherence.

• Ensures destruction of confidential information in accordance with policies and procedures.
• Develops, coordinates and may conduct security education programs to assist in educating personnel about security systems, individual security responsibilities and the importance of security.
• Investigates or oversees the investigation of losses and security violations and recommends corrective actions. Implements approved course of action as appropriate.

Develops investigative reports and documentation as required.

Basic Qualifications

• Bachelor's degree or equivalent combination of education and experience
• Bachelor's degree in computer science, information technology, business management, criminal justice or related field preferred
• Three or more years of experience in security policies and procedures, information systems security or computer operations
• Experience working with company software and hardware products
• Experience working with domain structures, user authentication and digital signatures
• Experience working with industrial and / or National Security Information security systems and implementation procedures
• Possess a security clearance as required by contract or government regulations (i.e. at the Secret level and / or certified information security systems professional (CISSP) certification)

Other Qualifications

• Research skills
• Good personal computer and business solutions software skills
• Strong communication skills to interact with team members, customers, management and support personnel
• Strong analytical and problem solving skills for design, creation and testing of security systems
• Ability to work independently and as part of a team

Work Environment

Office environment

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements.

A reasonable estimate of the current compensation range for this position is $59,700 - $89,500.

Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage;

employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off; and much more.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology is an . All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation / gender identity, age or genetic information.

DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters .

To access the postings in the link below, select your state to view all applicable federal, state and locality postings.

Postings are available in English, and in Spanish, where required. View postings below.

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via.

Please note : DXC will respond only to requests for accommodations due to a disability.

Description

Essential Job Functions

• Answers telephones and responds to moderately complex customer questions and / or forwards call to appropriate personnel.
• Researches customer inquiries and responds to appropriate parties in a timely manner.
• Records calls, processes requests and updates account history with results of inquiry to include proper documentation.
• Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements.
• Performs data entry and matches documents to appropriate accounts to verify up to date and accurate information.
• Interfaces with team personnel, management, and customers in reference to customer service issues.
• Reviews client reports on a weekly basis to ensure data integrity; prepares and submits report to management.
• Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions.
• Monitors daily transactions to ensure policy and procedures are in accordance with service level agreement.

Basic Qualifications

• High school diploma or G.E.D.
• One or more years of customer service or other telephone experience
• Experience working with organizational functions and personnel
• Experience working with fax machines, computer software, and telephone technology
• Experience working with and skilled in the use of help desk software

Other Qualifications

• Business and analytical problem solving skills
• Communication skills
• Ability to work independently
• Ability to follow oral and written directions

Work Environment

• This opportunity is completely remote within the United States.
• Applicants must be permanent residents of the US with high speed, stable internet access.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology is an. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation / gender identity, age or genetic information.

DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters .

To access the postings in the link below, select your state to view all applicable federal, state and locality postings.

Postings are available in English, and in Spanish, where required. View postings below.

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via.

Please note : DXC will respond only to requests for accommodations due to a disability.