Customer Service Lead, AZ
GENERAL PURPOSE OF JOB :
The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a distinctive shopping experience for all guests and executing store operations during scheduled shifts.
Responsibilities as a Customer Service Lead include modeling outstanding customer service and selling skills, allocating staff and resources to keep the sales floor stocked, organizing sales floor and stock areas, and building trusted partnerships with our painting professionals.
The Customer Service Lead, in absence of the Store Manager and Assistant Store Manager, takes full responsibility for all store operations.
Customer Service Leads interact with customers via phone and in-person to offer expert advice, while also processing and completing transactions.
In addition, the Customer Service Lead is responsible for upholding Dunn-Edwards store vision of fast and reliable service.
The Customer Service Lead continuously learns about the industry, products and services through Dunn-Edwards Learning Network and various job certification programs that better assist in answering questions and making proper recommendations, as well as building a foundation for potential advancement opportunities as Dunn-Edwards continues to grow.
ESSENTIAL DUTIES AND RESPONSIBILITIES :
- Making a connection with customers, asking questions about their project, then giving options and advice on meeting those needs
- Ensure delivery of product as needed meets both Dunn-Edwards’ and customers’ quality and service expectations
- Conduct self in professional manner - always acting as a positive extension of the Dunn-Edwards brand
- Efficiently take customer orders through various methods (email, phone, in-person) and process through point-of-sale
- Adheres to and assists Store Management team with compliance to company safety and regulatory standards at all times
- Utilize basic computer skills for various functions including opening and closing store procedures
- Clean and maintain all areas of store and equipment as assigned
- Assist with maintaining proper merchandise inventory levels
- Must have the ability to communicate clearly both written and verbal
- The ability to stock and merchandise products according to planogram
- Meet expectations of core competencies related to the position :
Accountability, Attention to Detail, Customer Focus, Decision Making, People Development
- Must be capable of performing specifically assigned job duties at, or below, current classification including tinting paint
- Additional duties as assigned
- Must be able to legally drive company vehicle
SUPERVISORY RESPONSIBILITIES :
Although no subordinates report to this position, the Customer Service Lead is often the shift supervisor when opening and / or closing and must direct store associates during these times.
EDUCATION and / or EXPERIENCE : Four years of High School with diploma or GED equivalent is required. Previous experience in a shift supervisory role is a plus.
LANGUAGE SKILLS : Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence. Read and write English for safety purposes. Bilingual is a plus.
MATHEMATICAL SKILLS : Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute percentages and analyze report data and statistics. Ability to operate Point-of-Sale computer system and complete cash transactions accurately.
REASONING ABILITY : Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
CERTIFICATIONS, LICENSES, REGISTRATIONS : Valid drivers license is required.
AVAILABLE BENEFITS :
Health insurance, dental insurance, vision insurance, vacation and holiday pay, paid sick time, 401K program including company match (benefits vary for PT employees).
This job description should not be construed to imply that the above functions are the entire standard of the position. As an employee, the individual shall follow and complete any other instructions related to duties, which may be required by a superior.
Job description is subject to change, at which time your job responsibilities may change accordingly.
Product Manager
GENERAL PURPOSE OF JOB :
The Product Manager is responsible for planning, developing, and launching new architectural finishes to market. They will rely upon their expert knowledge and experience of the architectural coatings market to identify unmet customer product needs, translate ideas into strategy, and guide product development from start to finish.
The Product Manager is also responsible for managing the product lifecycle all the way from strategic planning to tactical initiative.
They will regularly perform competitive and marketing analyses and capture voice of customer which is used to recommend strategies to improve product position and grow sales.
The Product Manager works to develop strong relationships between departments that allow for the smooth and efficient flow of product activities and the establishment of trust with crucial teams.
ESSENTIAL DUTIES AND RESPONSIBILITIES :
- Develop product strategies and roadmaps to bring product to market
- Research voice of customer to better understand and define customer product needs
- Become an expert with respect to the competition
- Develop and recommend product line proposals
- Collaborate with Marketing to develop go-to-market strategies based on clear value propositions, core positioning and messaging for products
- Aid development of marcom and sales collateral
- Develop and lead the execution of product launch plans
- Brief and train the sales force at meetings
- Monitor product line sales, volume and profitability, and report results
- Propose budget plans
- Manage cross-functional activities to ensure product development priorities are met
SKILLS AND KNOWLEDGE
- 3 to 5 years of product management / marketing experience, preferred
- In depth knowledge of architectural coatings markets and product offerings, preferred
- Ability to influence acceptance and adoption of product strategy
- Manage a wide range of interactions with internal and external stakeholders
- Ability to collaborate with numerous departments to meet goals and objectives
SUPERVISORY RESPONSIBILITIES : This job does not have supervisory responsibilities.
EDUCATION and / or EXPERIENCE :
- A minimum of three (3) years experience as a Product Manager is preferred
- Bachelor’s degree (B.A. / B.S.) from a four-year college or university and an MBA is preferred
- The Product Manager candidate must possess excellent team skills, and a proven ability to influence cross-functional teams without formal authority
- Manage a wide range of interactions with internal and external stakeholders
- Architectural coatings experience is a plus
LANGUAGE SKILLS : Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS : Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
REASONING ABILITY : Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
CERTIFICATES, LICENSES, REGISTRATIONS : None
ADDITIONAL INFORMATION : This job description should not be construed to imply that the above functions are the entire standard of the position.
As an employee, the individual shall follow and complete any other instructions related to duties, which may be required by a superior.
PHYSICAL DEMANDS OF ESSENTIAL JOB FUNCTIONS : See appropriate boxes below for amount of time spent in the following activities.
Amount of Time
None
Under 1 / 3
1 / 3 to 2 / 3
Over 2 / 3
Stand
Walk
Use hands to touch, handle or feel
Reach with hands and arms
Climb or balance
Stoop, kneel, crouch or crawl
Talk or hear
Smell
Drive a motorized vehicle (car, truck, forklift)
This job may require weight be lifted or force be exerted. See appropriate boxes below for weight amount and frequency.
Amount of Time
None
Under 1 / 3
1 / 3 to 2 / 3
Over 2 / 3
Up to 10 lbs.
Up to 25 lbs.
Up to 50 lbs.
Up to 75 lbs.
More than 75 lbs.
Vision requirements for this position are as follows :
Close vision (clear vision at 20 inches or less)
Distance vision (clear vision at 20 feet or more)
Color vision (ability to identify and distinguish colors)
Peripheral vision (ability to observe an area that can be seen up & down or left & right while eyes are fixed on a given point)
Depth perception (three-dimensional vision, ability to judge distances and spatial relationships)
Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)
No special vision requirements
WORK ENVIRONMENT : Exposure expectations to the following environmental conditions that this job requires.
Amount of Time
None
Under 1 / 3
1 / 3 to 2 / 3
Over 2 / 3
Wet or humid conditions (non-weather)
Work near moving mechanical parts
Work in high, precarious places
Fumes or airborne particles
Toxic or caustic chemicals
Outdoor weather conditions
Extreme cold (non-weather)
Extreme heat (non-weather)
Risk of electrical shock
Work with combustibles
Vibration
Typical noise for the work environment :
Very quiet (examples : forest trail, isolation booth for hearing test).
Quiet (examples : library, private office).
Moderate noise (examples : business office with computers and printers, light traffic).
Loud (examples : metal can manufacturing department, large earth-moving equipment).
Very loud (examples : jack hammer work, front row at rock concert).
Dunn-Edwards is an Equal Opportunity Employer, M / F / D / V.
Full Time