DelMonte Hotel Group Jobs (22)

LEGENDS

LEGENDS GLOBAL MERHCANDISE

Recognized leaders in retail and merchandising worldwide, Legends Global Merchandise provides a fully customized, customer-centric, omnichannel shopping experience for fans.

Our vertical service solution allows us to provide the latest trends, styles, designs, and brand collaborations across different categories.

For in-venue, e-commerce and pop-up operations, Legends sets the standard when it comes to a unique shopping experience.

We pride ourselves in creating a customized portfolio of inventory based on each property and operating as a true extension of each client’s brand.

Different guests want different things, and we are here to build and provide a tailored retail experience.

Ecommerce Manager - Remote

The Ecommerce Manager is an experienced, analytical thinker prepared to lead the day to day operating of the official ecommerce websites for Legends International Retail Partners, Clubs and Events within the growing portfolio.

The key objective of the role is to deliver profitable websites via strong user journeys focusing on customer experiences tailored to each of our world class partners.

Driving continual improvements on each site to increase customer engagement and the conversion funnel are crucial, and strong collaboration skills are a must to deliver results on some of the world’s most well-known ecommerce websites.

A key delivery of this role is the total ownership of the website optimizing and trading to deliver maximum conversion and revenue.

They will be responsible for all the content across the websites, ensuring it is updated and maintained in timely manner.

They will be an influencing voice in trading decisions, marketing campaigns, and content direction on the relevant partner channels in collaboration with all key internal and external stakeholders.

ESSENTIAL FUNCTIONS

• Oversee the overall success of Legends partner ecommerce website
• Meet with partner regularly
• Influence buying, stock management, and merchandising decisions through analytics expertise
• Consistently improve the customer journey and optimize the conversion rate throughout partner websites through close collaboration with the design and development teams
• Maximize revenue through diligent management of the products / categories / campaigns across the partner website
• Serve as the voice of the partner internally; understand and maintain brand integrity
• Lead product stakeholders to develop accurate and clear photography and copy details of each product to maximize conversion
• Ensure that the website layout and content is consistent, conforms with the brand and style guidelines of our Partners / Clubs / Events, and aligns with industry best practices
• Manage relationships with third party application providers to ensure effective utilization of tools tailored to partner websites
• Monitor performance of the websites and report through development and refinement of KPIs
• Manage website optimization plans, audience targeting, online use case formulation and execution
• Work directly with the marketing department to ensure that campaigns are formulated and delivered in accordance with partner objectives
• Support the performance marketing team in efforts such as PPC, SEO, Display, Affiliates, and push; ensure that campaigns are formulated and delivered in accordance with partner objectives
• Validate testing of new changes before live implementation
• Support VP Int Ecom in the setting of the roadmap and delivery of new features on the eCommerce websites and creation of strategies to drive and convert traffic in order to maximize revenue against commercial targets
• Challenge up by guiding evaluation and adoption of new ecommerce technologies and enhancements; experience with headless e-commerce a plus
• Maintain a strong market knowledge of sector rivals and trends to influence the delivery of the best and most profitable offering on the websites
• Lead change and adapt service offerings to the dynamic needs of our partner; familiarity with sports a plus
• Other duties and projects as assigned and directed by the E-commerce Trading Director

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels.

The requirements listed below are representative of the knowledge, skill, and / or ability required.

• Minimum of 3 years operating one or more retail ecommerce websites, preferably within sports or another relevant industry
• Bachelor’s degree or equivalent combination of education and related experience
• Demonstrated ability to lead product and merchandising decision-making and customer user journey optimization
• Demonstrated understanding of analytics, shopping cart platforms, and relevant e-commerce industry standard tools
• Demonstrated ability to collaborate across teams and lead content and marketing decisions by conveying impact to the bottom line
• Familiarity with website management and UX software and processes
• Passion for ecommerce and its ability to drive results for world renown brands
• Excellent influencing skills to support needs of the internal and external stakeholder teams at every level
• Excellent written and oral communication skills
• Detail-oriented and extremely organized with the ability to multi-task and project manage
• Proficient with UX methodology and practices
• Excellent Microsoft Word, Excel, and PowerPoint core skills
• Must be available to work occasional extended hours such as nights, weekends, and holidays as business needs require and in a team environment with internal and external stakeholders across many international platforms and countries; travel up to 10%

COMPENSATION : 60-70k Annually

Competitive salary, commensurate with experience, and a generous benefits package that includes : medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands to finger, and handle controls.

The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

The Role

The Service Bartender position provides exceptional guest service while working collectively and cooperatively in the Premium Service Department specifically in the Bars, Suites, In-Seat or Restaurant environment.

Company Overview :

Legends is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution.

Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions.

Our intellectual property is our people. It's our expertise that makes up Legends. We know what it's like to be on the team, business, or athletic department side, which drives our passion in creating solutions for our partners.

Collectively, our leadership has over 300 years of experience in sales and sponsorship, analytics and valuation, hospitality and operations.

Responsibilities

The Service Bartender position provides exceptional guest service while working collectively and cooperatively in the Premium Service Department specifically in the Bars, Suites, In-Seat or Restaurant environment.

• Provide exceptional guest service to our team members.
• Responsible for timely, efficient, accurate service of beverage orders.
• Mix and serve alcoholic beverages and non-alcoholic beverages following standard recipes while maintaining liquor controls in accordance with company policy.
• Set-up, on-going maintenance and clean-up of workstation.
• Bartenders will be accountable for compliance with all established product handling and inventory policy and procedures.
• Serve alcoholic beverages responsibly following established TIPS training along with the Legends Alcohol Awareness Policy.
• Fulfill the assigned opening and closing duties.
• Set up and maintain a clean, neat and safe work area.
• Must be knowledgeable of other food, beverage and retail outlets within the stadium.

Qualifications

• All applicants must be at least 18 years of age.
• Ability to interact with co-workers in order to assure compliance with company service standards.
• Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette.
• Ability to multi task in a fast paced, team orientated setting.
• Must be able to read, speak and write English Language in order to communicate with guests.
• Ability to lift and transport items weighing 10-30 pounds, occasionally 50 pounds.
• Ability to work all events, including : extended hours, nights, weekends, and holidays.
• Must have sufficient mobility to perform assigned production tasks including : constant reaching, bending, stooping, wiping, pushing, and pulling for extended periods of time.

Education :

• High school diploma or equivalent. Some college preferred
• Must have two (2) to three (3) years working in a fast paced bar, high-end club, or restaurant

Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

THE COMPANY

Founded in 2008 as a hospitality management company, Legends has transformed into a holistic experiential services agency with more than 1,200 full-time and 30,000 seasonal team members globally.

Legends has three core divisions operating worldwide : Global Planning, Global Sales and Hospitality, offering clients and partners a 360-degree platform to elevate their brand and execute their vision.

Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions;

entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment.

LEGENDS ATTRACTIONS

Global Attractions is the newest business vertical and is quickly expanding. Starting with One World Observatory sitting high above Manhattan at the top of the tallest building in the Western hemisphere and now expanding all over the world, the Attractions vertical brings together all of Legends 360-degree capabilities to develop unparalleled experience in one awe-inspiring space, featuring some of the most spectacular views and newest technology around the world.

For each location, we operate the tour experience, ticket sales, hospitality offerings, special events, and sponsorship - all to elevate the guest experience at the top.

Some of the venues include One World Observatory in NYC, OUE Skyspace in LA, The Observation Deck at CEB Tower, The View at the Shard in London, Sky View Observatory in Seattle, Skyrise Miami, and more.

WELL & by DURST

Positioned on floor 64 of the World Trade Center. The Durst Organization has created Well& By Durst for the many people who come together under our roofs to work, play, live and thrive.

Well& By Durst is a constantly evolving experience designed to energize, inspire, and connect our guests in a healthy and productive environment.

Make Well& By Durst your own.

THE ROLE

The Events & Catering Coordinator is primarily responsible for managing a wide range of support duties related to the daily event needs, operations, sales and marketing of Well& by Durst.

The Events & Catering Coordinator should be professional, self-motivated, and positive.

ESSENTIAL FUNCTIONS

• Assist with planning, organizing, and executing events and tenant programming
• Lead the coordination and event execution process for tenant programming and events
• Assist in maintaining and organizing Tripleseat and Revel to monitor client, vendor and menu data
• Create and update event records using TripleSeat on a daily, weekly and monthly basis
• Monitor preferred vendor contracts, invoices and payments for all contracted vendor fees
• Work with property management to monitor and update insurance documents for new and existing event vendors
• Stay up to date with industry trends and implement innovative event designs and menu concepts
• Create engaging text, image and video content for all Well& by Durst marketing media platforms that sustains readers’ curiosity, builds brand awareness and image
• Assist in the development of new sales programs and initiatives
• Provide excellent customer service

QUALIFICATIONS

• 1-2 years of related events experience preferably in NYC based venues
• Bachelor’s degree or equivalent combination of education and related experience in events or hospitality
• Computer proficient in Microsoft Word, Excel, and PowerPoint required
• Adobe Acrobat, Illustrator and Photoshop is a plus
• Strong organizational, writing and communication skills
• Expertise and full understanding of web based and marketing media platforms
• Detail oriented, organized, and self-motivated
• Ability to work well with others, comfortable taking initiative
• Desire to be an industry leader
• Excellent customer service skills, display a genuine desire to help people
• Professional image and demeanor
• Flexible schedule as needed on weekends, holidays as well as morning or evening hours

COMPENSATION

$24 / hour + a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401(k) plan.

WORKING CONDITIONS

Location : On Site

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands to finger, and handle controls.

The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

Company Overview :

Legends is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution.

Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions.

Our intellectual property is our people. It's our expertise that makes up Legends. We know what it's like to be on the team, business, or athletic department side, which drives our passion in creating solutions for our partners.

Collectively, our leadership has over 300 years of experience in sales and sponsorship, analytics and valuation, hospitality and operations.

The Role

Under the direction of management, ensures responsible service of alcohol throughout the entire building in accordance with state and company policies.

Assist staff with any alcohol related issues. Observes and documents any alcohol related issues. Assist with alcohol cut-off and performs other duties as assigned by management.

Will be responsible to monitor all employee’s adherence to the Legends Alcohol Policy.

Responsibilities :

Under the direction of management, ensures responsible service of alcohol throughout the entire building in accordance with state and company policies.

Assist staff with any alcohol related issues. Observes and documents any alcohol related issues. Assist with alcohol cut-off and performs other duties as assigned by management.

Will be responsible to monitor all employee’s adherence to the Legends Alcohol Policy.

• Supervises the serving of alcohol by game day staff
• Ensures staff is adhering to Legends’ alcohol service policy
• Observes and documents all alcohol related issues or violations
• Assists with alcohol cut-off and performs other duties as assigned by management
• Completes inventory at assigned locations
• Must maintain a friendly, positive attitude and a professional demeanor always
• Ability to interact with guests and staff to insure guest satisfaction
• Must have extensive knowledge of food and beverage menu, specials and services offered
• Know the layout of the venue and assigned area where you are working
• Maintain a clean, neat and safe work area
• Ability to assure compliance with all company service standards
• Work as a team with fellow associates and other service departments within venue
• Ability to work a flexible schedule to meet service demand levels, including days, nights, weekends and holidays
• Must meet state and local health requirements for food handlers and alcoholic beverage services.

Qualifications :

• High School Diploma, some college preferred
• Must have experience working in a fast paced environment
• Some alcohol compliance experience preferred
• Must be proactive, self-motivated, organized and the ability to prioritize as needed
• Must be detail oriented
• Ability to work under pressure and adapt to change quickly
• Must be punctual and dependable
• Must be able to speak, read, write and understand English
• Ability to move quickly and act on assigned duties within production and service time frames established
• Must maintain personal hygiene and a well-groomed appearance standards
• Ability to walk long distances and stand for extended periods of time
• Must be able to stand, kneel, lift (up to 30 pounds), carry items, push carts, walk at a fast pace, and bend down
• Must be able to operate in a fast paced, challenging, and diverse environment efficiently

Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

LEGENDS

Founded in 2008, Legends is a holistic experiential services agency with more than 1,500 full-time and 30,000 seasonal team members globally.

Legends has five divisions operating worldwide - Global Planning, Global Sales, Hospitality, Global Merchandise, and Global Technology Solutions - offering clients and partners a 360-degree platform to elevate their brand and execute their vision.

Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions;

entertainment; and conventions and leisure. We are the industry leaders in designing, planning and realizing exceptional experiences in sports and entertainment.

The Venue : Raymond James Stadium

Legends is the official hospitality partner of Raymond James Stadium, home to the Tampa Bay Buccaneers. The partnership includes overseeing the Raymond James Stadium food and beverage program development and management for concessions, suites and premium areas for all game days, concerts, special events and any food and beverage related activations for the iconic Pirate Ship.

Join us in elevating the fan experience through unparalleled guest service and pride to make Raymond James Stadium one of the best stadiums in the NFL.

The Role

Following the Warehouse Manager’s assignments, the Warehouse Associate will receive, sort, load and unload products to support the operation and perform various warehouse activities.

Primary Responsibilities :

• Process products accurately and efficiently
• Execute ticket processes according to company compliance standards.
• Adhere to all security, control and safety procedures established by the organization.
• Review orders for accuracy.
• Identify quality control issues.
• Comply with warehouse regulations and standards in the daily movement of products.
• Maintain supply and equipment storage areas.
• Attend and participate in staff meetings as required.
• Train new associates as required.
• Assist with bin location maintenance and ordering.
• Assist in cycle count procedures using hand-held scanners.
• Assist with proper rotation and / or condemn processes.
• Complete other duties as assigned by management.

Qualifications :

• High School Diploma or General Education Degree or previous experience in a warehouse environment required.
• Able to stand and walk for extended periods.
• Able to occasionally climb, balance, stoop, kneel, crouch or crawl.
• Able to handle, feel and / or reach.
• Able to effectively communicate with teammates and management including the ability to receive and deliver detailed instruction.
• Able to lift and / or move up to 50 pounds.
• Able to work well within a team environment, offering assistance and support to team members whenever necessary.
• Reliable and dependable.
• Ability to work all major events, including : extended hours, nights, weekends, and holidays.
• Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and additional job specific safety training.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

Who We Are :

Born from performance and inspired by icons, Legends has built a legacy of powerful results with the leaders of global sports, entertainment and business.

Our passion for creating remarkable experiences at every occasion for our Guests has enabled us to redefine the role of a sports solutions provider, setting a new expectation in the industry.

It is quite simply The Legends Way. This is not just a slogan posted in a conference room; it’s our true north. It is the gauge by which we measure all things and it is evident in everything we do.

The fact is, as a team’s service partner, Legends has the vast majority of the direct Guest interactions the moments of truth where a fan’s experience enjoying a team’s product in person can be enhanced or decayed.

We embrace this responsibility, and we hold ourselves accountable to delight every Guest that we serve. Delighting them is why we believe so strongly in product quality, and why we strive to deliver five-star customer service.

It’s why we are constantly innovating with products, service and technology. The best part of this approach is that delighting the Guest is good business.

A happy Guest is good for us and it is great for our partners.

The Legends Internship Program provides the opportunity to gain valuable experience in sports and entertainment industry.

Benefits

• Gain hands-on, industry experience
• Exposure to career opportunities in hospitality, sales & marketing, feasibility and key corporate functions
• Competitive, interactive environment
• Access to Legends’ executives from all areas of our business

Legends is looking for interns in the following departments.

Job Descriptions :

Hospitality Intern : The Hospitality Intern will rotate between 4 departments; Concessions, Premium (VIP, In-Seat Service, special catering), Customer Service, and Office Duties.

The Hospitality intern will work closely with the General Manager and the supervisors of each department. Responsibilities will include, but are not limited to stocking, taking inventory, check-in and check-out of employees, stand sheet reconciliation, and learning the POS system.

Responsibilities will also include but are not limited to gathering on-site surveys during events, assisting in Customer Service games, compiling survey results in Excel, handing out prizes and numerous other customer service related activities

Culinary Intern : The Culinary Intern will work closely with the General Manager and cooks. Responsibilities will include, but are not limited to stocking, taking inventory, supervision of culinary projects, station set-up / breakdown, learning culinary basics (recipes, knife handling etc.

learning Food Safety and Sanitation, assisting with special events.

Requirements :

• Junior or Senior in College Preferred
• Interest in pursuing career in sports and entertainment / food and beverage industry is preferred
• Self-motivated, creative, eager to learn, strong attention to detail
• Creative, able to work independently
• Ability to develop strong working relationships
• Must be flexible to work extended hours due to business requirements, including late nights, weekends, and holidays
• Proficient in Microsoft Office-Word, Excel, PowerPoint, Outlook
• All applicants are subject to a criminal background check and drug test
• All applicants must be at least 18 years of age

This is a paid internship. Position is Part Time Seasonal

LEGENDS

FOR ATTRACTIONS

Global Attractions is a natural progression from Legends 360-degree platform for success. Our unrivaled guest experience and deeply researched sales and planning methodologies give us an edge.

Legends currently operates 10+ attractions around the globe. We bring together some of the brightest experiential and attraction masterminds around the globe to ensure each brilliant idea is regionally relevant and destined to dazzle, delight and drive a steady stream of diverse visitors.

• Custom narratives to guide the journey, delivered to deeply engage distinct visitor groups
• Bold and dramatic design to push the envelope on the physical space and inspire awe and wonder
• Re-imagined dining experiences to delight local foodies
• Leading-edge technology and innovation to drive interactivity and create fully immersive experiences

Legends manages all operations across ticketing, special events, sponsorship food and beverage and retail for Attractions partners.

VIEW BOSTON

THE ROLE

The Barback is responsible for providing supplies and providing the bartender with items upon request that help assure exceptional guest service specifically in the View Boston Restaurant environment.

ESSENTIAL FUNCTIONS

• Responsible for stocking bar items daily and filling the ice bins as needed.
• Anticipate needs throughout the shift.
• Assist in keeping all areas clean and organized.
• Report timely to work and prepared to start at the starting time. Know your work area and set up as directed.
• Abide by the operating standards outlined in the policy and procedure manual.
• Ensure prompt, quality service is provided.
• Perform other related duties, tasks and responsibilities as required from Management as needed.

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels.

The requirements listed below are representative of the knowledge, skill, and / or ability required.

• All applicants must be at least 18 years of age.
• Ability to interact with co-workers to assure compliance with company service standards.
• Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette.
• Ability to multitask in a fast paced, team orientated setting.
• Must be able to read, speak and write English Language to communicate with guests and coworkers.
• Ability to lift and transport items weighing 10-30 pounds, occasionally 50 pounds.
• Ability to work all View Boston events, including extended hours, nights, weekends, and holidays.
• Must have sufficient mobility to perform assigned production tasks including constant reaching, bending, stooping, wiping, pushing, and pulling for extended periods of time.
• Must have 2-3 years working in a fast-paced bar, high-end club, or restaurant.

Compensation :

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

Working Conditions :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands to finger, and handle controls.

The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

The Role :

The Catering Server is responsible for the delivery and service of food and / or beverage items to catering clientele in a friendly, courteous and timely manner resulting in guest satisfaction.

Company Overview :

Legends is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution.

Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions.

Our intellectual property is our people. It's our expertise that makes up Legends. We know what it's like to be on the team, business, or athletic department side, which drives our passion in creating solutions for our partners.

Collectively, our leadership has over 300 years of experience in sales and sponsorship, analytics and valuation, hospitality and operations.

Responsibilities :

The Catering Server is responsible for the delivery and service of food and / or beverage items to catering clientele in a friendly, courteous and timely manner resulting in guest satisfaction.

Responsibilities :

• Set tables to meet the function specifications.
• Deliver necessary equipment and beverages from storage areas to event location.
• Set / display food and beverages on buffet tables.
• Serves food, beverage and accompaniments to catering clientele in a friendly and courteous manner to ensure guest satisfaction.
• Quietly removes china, glassware and silverware from meal area.
• Delivers dirty china, silverware and glassware to the appropriate kitchen’s dishwashing station.
• Returns equipment and unused beverages and dirty linen to appropriate storage locations in a neat and organized manner.
• Keep work area clean and organized.
• Polish Equipment.
• Organize Catering Storage Areas.
• Attend mandatory meetings.
• Perform all assigned side work.
• Perform general cleaning tasks to adhere to health and safety standards.
• Complete other duties as assigned by supervisor.

Qualifications :

• Ability to work long hours and flexible shifts including : mornings, nights, weekends and holidays.
• Has been working in the food and beverage industry as a server for at least two years.
• Knowledge of plate’s service and ability to carry three plates at once.
• Must maintain personal hygiene and a well groomed appearance standards.
• Ability to work independently or in a team setting to set up and execute an event.
• Willingness and drive to exceed the guest expectations.
• Ability to effectively listen and take direction from supervisor.
• Must have excellent knowledge of food and beverage preparations, service standards, guest relations and etiquette.
• Knowledge of setting a table for a sit down dinner with the appropriate serviceware and menu items.
• Ability to read, speak and write English Language in order to communicate with management and guests.
• Ability to remember and recite the menu options.
• Ability to transport up to 50 lbs. on a continuous basis.
• Ability to remove plates away from guests quietly.
• Ability to carry a tray of beverages long distances.

Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training.

Compensation : Part-Time $16.24hr

Part-Time $16.24hr

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

ESSENTIAL FUNCTIONS

Develop and maintain extensive knowledge about the facility and services in order to assist all guests

• Responsible for the design and support of customer service training materials
• Responsible for the development and rollout of employee recognition programs
• Support the operating department's signage and marketing efforts regarding new products and services.
• Create reports to compile customer feedback and analyze trends
• Takes ownership for difficult customer situations with the ability to see the situation to resolution
• Develop a strong relationship with Client based marketing teams to support local and corporate initiatives while maintaining client approval
• Communicate with guests to take on-site surveys during events; compile and track results to identify trends and areas of concern
• Lead our secret shopper efforts and analyze data to support actionable effort
• Take a lead role in the location Huddle team to help facilitate team building efforts.
• Generate location specific communications for internal recognitions and employee communications
• Perform other related duties, tasks and responsibilities as required

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels.

The requirements listed below are representative of the knowledge, skill, and / or ability required.

• Bachelor's degree or equivalent
• 5+ years of relevant work experience
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Friendly and warm personality with an ability to connect to game day employees and fans
• Customer service oriented with the ability to interact with all levels of management
• Background or degree in Marketing or Communications
• Ability to multitask in a fast-paced team setting in addition to work independently
• Creative skill set with the ability to shift from project to project.
• Excellent oral and written communication skills
• Must be detail-oriented and extremely organized with the ability to learn new programs and procedures
• Must be flexible to work extended hours due to business requirements including nights, weekends and holidays
• Follow and encourage your team to follow all safety policies and procedures, including but not limited to looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training.
• Report all safety incidents (injuries and illnesses) into the company's risk management system (Origami Risk) on the same day that the safety incident has been reported to you.

COMPENSATION Competitive salary of $55,000, commensurate with experience, and a generous benefits package that includes : medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS Location : On site

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands to finger, and handle controls.

The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

Qualifications

Skills Preferred

• Customer Service : Expert
• Microsoft Office(Excel, PPT, Word, Outlook) : Expert

Education Preferred

• Bachelors or better in Marketing
• Bachelors or better in Communications

The Role

The Customer Service Representative will report directly to the Customer Service Manager while working closely with the other Customer Service Representatives, Concessions, Merchandise and Premium Services department managers.

Representatives are expected to be the role model of excellence for all other staff throughout the stadium. In addition, it will be necessary to be very knowledgeable about the stadium and services in order to assist any and all guests.

Company Overview :

Legends is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution.

Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions.

Our intellectual property is our people. It's our expertise that makes up Legends. We know what it's like to be on the team, business, or athletic department side, which drives our passion in creating solutions for our partners.

Collectively, our leadership has over 300 years of experience in sales and sponsorship, analytics and valuation, hospitality and operations.

Responsibilities :

The Customer Service Representative will report directly to the Customer Service Manager while working closely with the other Customer Service Representatives, Concessions, Merchandise and Premium Services department managers.

Representatives are expected to be the role model of excellence for all other staff throughout the stadium. In addition, it will be necessary to be very knowledgeable about the stadium and services in order to assist any and all guests.

• Assist Customer Service Manager with employee interactions including customer service games, mandatory early morning breakfasts throughout the season, handing out prizes and numerous other customer service related activities.
• Survey on-site guests during events to receive real-time experience feedback.
• Secret shop associates in various departments during events.
• Complete minimum number of surveys and secret shops per event.
• Assist with identifying problematic issues and concerns.
• Maximize both employee and customer satisfaction.
• Assist with check-in / check-out procedure as necessary.

Qualifications :

• All applicants must be at least 18 years of age.
• High school diploma or equivalent. Some college preferred.
• Previous customer services experience a plus.
• Customer service oriented with the ability to interact with all levels of management.
• Highly motivated with a pleasant and upbeat attitude.
• Ability to multi task in a fast paced team setting in addition to working independently.
• Excellent oral and written communication and strong attention to detail.
• Must be flexible to work all Yankee Stadium events including mornings, late nights, weekends and holidays.
• Must be able to work fluently in English and bi-lingual skill are a plus.
• Ability to walk around for 7 to 8 hours and carry items weighing up to 30 pounds.

Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

The Role

The Barback is responsible for providing supplies and providing the bartender with items upon request that help assure exceptional guest service specifically in the Concessions environment.

Company Overview :

Legends is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution.

Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions.

Our intellectual property is our people. It's our expertise that makes up Legends. We know what it's like to be on the team, business, or athletic department side, which drives our passion in creating solutions for our partners.

Collectively, our leadership has over 300 years of experience in sales and sponsorship, analytics and valuation, hospitality and operations.

Responsibilities :

The Barback is responsible for providing supplies and providing the bartender with items upon request that help assure exceptional guest service specifically in the Concessions environment.

• Responsible for stocking bar items daily and filling the ice bins as needed.
• Anticipate needs throughout the shift.
• Assist in keeping all areas clean and organized.
• Report timely to work and prepared to start at the starting time. Know your work area and set up as directed.
• Abide by the operating standards outlined in the policy and procedure manual.
• Ensure prompt, quality service is provided.
• Perform other related duties, tasks and responsibilities as required from time to time.

Qualifications :

• All applicants must be at least 18 years of age.
• Ability to interact with co-workers in order to assure compliance with company service standards.
• Must have basic knowledge of food and beverage preparations, service standards, guest relations and etiquette.
• Ability to multi task in a fast paced, team orientated setting.
• Must be able to read, speak and write English Language in order to communicate with guests.
• Ability to lift and transport items weighing 10-30 pounds, occasionally 50 pounds.
• Ability to work all Yankee Stadium events, including : extended hours, nights, weekends, and holidays.
• Must have sufficient mobility to perform assigned production tasks including : constant reaching, bending, stooping, wiping, pushing, and pulling for extended periods of time
• Must have two(2) to three(3) years working in a fast paced bar, high-end club, or restaurant

Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training.

Pay rate : $15.50 / hr

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

LEGENDS

THE ROLE

The Regional Director is responsible for leading the execution of an efficient, effective, and profitable regional operation under the leadership and direction of the Vice President, Legends Hospitality.

The individual will be responsible for the development, implementation, and enforcement of corporate standards with regards to guest experience, operations, talent development, financial performance, and culinary innovation.

This individual will maintain strong relationships with and will be a source of inspiration for our hospitality partners, associates, and management teams.

ESSENTIAL FUNCTIONS

Responsibilities include but are not limited to :

• Responsible for multi-unit operational budget, manage monthly P&L statements and ensuring that all financial reporting is accurate.
• Maintain strong working relationships with the client and business partners by providing leadership and direction for concessions, premium services, and merchandise operations.
• Maintain and Oversee management personnel to include developing, promoting, counseling, and performance evaluations.
• Establish prices and portions for products and services within approved fiscal plan.
• Ensure unit compliance with federal, state, local, and Legends regulations regarding sale of alcohol, OSHA, payroll, employment and EEO guidelines.
• Facilitate all union contracts and interact with union leadership to maintain a positive work environment.
• Verify, prepare, and submit reports / monthly projections as required as well as ensure effective systems for cash, inventory and payroll procedures are in place.
• Work closely with multiple sub-contractors to ensure all needs are met, and terms of the contract are followed.
• Develop yearly operational budgets.
• Perform other related duties, tasks and responsibilities as required.
• Coordinate permits with Legends’ legal department.
• Collaborate with Legend’s Director of Labor Relations with regards to facilitating union relationships.
• Manage pre-opening budget.
• Work with Legends’ HR department to recruit and hire management team.
• Assist in the onboarding of the entire management team.
• Orchestrate team building culture.
• Consult on ongoing construction development.
• Establish uniform plan and supply.
• Orchestrate soft pre-opening events.

QUALIFICATIONS

To perform this job successfully, the successful candidate must be able to perform each essential duty above at the highest levels and evoke creative talents.

The requirements listed below are representative of the knowledge, skill, and / or ability required.

• The ideal candidate will have a bachelor’s degree with a minimum of 10 years leadership (including P&L) experience in the contract foodservice industry, preferably in premium services, catering and concessions environment for a sports and entertainment venue.
• Strong background in hospitality management with oversight on major projects, ideally property transitions and new openings.
• Proven ability to hire, assess, develop, and grow high performing talent.
• Must have excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment.
• Strong commitment to delivering a high-level of customer and client service with demonstrated initiative, leadership, and management skills.
• Customer service oriented with the ability to interact with all levels of management.
• Must be flexible to work extended hours due to business requirements including late nights, weekends, and holidays.
• Must be able to work in a team environment.
• Knowledge of accounting policy and procedures and POS Systems is required.
• Must be compassionate, consistent, and fair to the needs of the employee and of the Company.
• Must possess strong written and verbal communication and interpersonal skills.
• Must be detail oriented, organized, able to work independently, prioritize and multi-task.

COMPENSATION

Competitive salary $160,000 - $180,000 / annually, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit, talk, hear, use hands to finger, and handle controls.

The employee frequently is required to reach with hands and arms. The employee is required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.