Crossfire Consulting Jobs (2)

Call Center / Customer Service Position - PAY RATE $19 / HR

Must be willing to take a typing and phone etiquette test - will be required

Job Description :

Call Center Representative will be assisting customers with the transition to a new billing software which produces a new look bill.

Will help customers to read bills, reset paswords, understand charges.

Requires a high school diploma or equivalent and 4-6 years of experience in the field or in a related area.

Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job.

Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager.

Minimally, trainees must be able to :

1) Type proficiently (45 WPM minimum)

2) Pass a basic computer literacy test to demonstrate fundamental commands like using Ctrl / Alt / Delete to lock a screen, use of copy / paste, proficient in Word or OneNote for note taking, etc.

3) Pass a basic phone etiquette test.

4) Demonstrate high-school level literacy, reading comprehension, and math skills (to calculate billing balances.)

5) Demonstrate ability to learn quickly and can retain information that is learned

IND123

Call Center / Customer Service Position

PAY RATE $19 / HR

Must be willing to take a typing and phone etiquette test - will be required

ALL candidates must be flexible to work ANY shift from 7 : 00 am EST- 7 : 30 pm EST M-F.

Job Description :

Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.

Requires a high school diploma or equivalent and 4-6 years of experience in the field or in a related area.

Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job.

Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager.

Minimally, trainees must be able to :

1) Type proficiently (45 WPM minimum)

2) Pass a basic computer literacy test to demonstrate fundamental commands like using Ctrl / Alt / Delete to lock a screen, use of copy / paste, proficient in Word or OneNote for note taking, etc.

3) Pass a basic phone etiquette test.

4) Demonstrate high-school level literacy, reading comprehension, and math skills (to calculate billing balances.)

5) Demonstrate ability to learn quickly and can retain information that is learned.

Preferably, they should :

6) Demonstrate experience with a multi-line phone system like Avaya or Cisco (e.g., handle transfer / conference / outbound calls).

7) Have experience with a customer relationship management (CRM) system like CC&B, NOVA, Medisoft, etc.

ALL candidates must be flexible to work ANY shift from 7 : 00 am EST- 7 : 30 pm EST M-F.

Flexibility is key as they could be asked to stay and work late if there is storm, outage or high call volume.