On Demand Courier Dispatcher
This position is responsible for ensuring that contract drivers are dispatched to each pick-up and delivery destination within agreed upon schedule.
It is important that the individual has the ability to handle multiple tasks simultaneously and accurately recall and document appropriate information in the dispatch system.
This position may alternate between dispatching and customer service duties based on daily business requirements. This position will have contact with contract drivers (owner / operators) and with customers daily.
Day, Night, and Weekend shifts available. Essential Duties and Responsibilities : Stay updated with contract driver check in / check out Assign drivers pick-up and deliveries and monitor driver activity to best meet specified pick up and deliver schedule.
Contact and communicate with drivers through phones and / or two-way radios. Keep track of the progress that drivers make from and to pick-up and delivery sites.
Real Time follow-up with contract drivers on all pickup and deliveries. While in transit, follow up with driver to gain insight into destination time.
Re-route drivers as needed to ensure on-time pick-up and delivery. Communicate and with drivers as needed to meet customer delivery and pick expectations.
Responsible to execute delivery instructions based upon appointment schedule required by customer Maintain proficiency in using computer tools, driver tracking tool and other common office equipment and software.
Responsible to execute delivery instructions based upon appointment schedule required by customer Fill out and complete transfer sheet as appropriate Manage driver and delivery related issues.
May be required work as a driver and pick-up or deliver packages as business needs require. Manage problems related to customer information errors, i.
e. wrong zip code, incorrect phone numbers, wrong deliver or pickup time, etc. Respond to drivers who experience ticket variations i.
e. order says 4 boxes to pick-up and when driver arrives there are 7 boxes. Update customers regarding estimated delivery or pick-up time (ETA) or notification of late delivery Provide timely customer service problem resolution, complete customer review for all late deliveries or outstanding issues.
Maintain proficiency in using computer tools, driver tracking tool and other common office equipment and software. Be available to drivers to answer any questions, inform them in case there are traffic jams, provide directions and overall communication.
Maintain BOL, paperwork, collect COD’s and Manifests as required for assigned shift. Take inbound calls as necessary, route call internally to sales, billing or other internal staff.
Other duties as assigned Powered by JazzHR
Independent Contractor Driver
We are currently contracting Courier drivers for day, night and weekend shifts. We are looking for the following vehicle types : Car / Van (cargo & sprinter) / SUV & Box Truck.
This is a 1099 position with weekly settlements. Work Hours Available : We are 24 / 7 / 365 - All coverage hours needed Requirements : All candidates must be 21 years of age or older and possess a valid Driver’s License Department of Motor Vehicle Record (DMV) Report on all candidates Comfortable handling medical specimen, blood product and medical equipment.
Must have a cell phone to utilize dispatch App. Insurance limits must be 100k / 300k / 50k Excellent customer service skills. Powered by JazzHR
Box Truck Driver
As a Courier Connection Driver, you will be responsible for providing accurate and timely deliveries to customers on assigned routes and contributing to customers’ experiences.
You will work directly with our customers, establishing and maintaining positive working relationships with them, ensuring quality from origin to destination.
Come drive with us and experience the impact of serving community businesses and your fellow employees. Drive our new 2022 box trucks today! Position Responsibilities : Preforming pre-trip and post-trip inspections of equipment, paperwork, and loaded product.
Maintaining daily electronic driving logs. Drive to destinations as outlined in the manifest, in a safe, responsible manner and in compliance with all state laws and transportation regulations.
Notifying Customer Service with any route changes, time delays, and non-delivered orders. Checking-in with customers at each designated account and serving as a Courier Connection representative.
Unloading and delivering product to assigned area within account as directed by the customer. Submitting customer paperwork to appropriate personnel in a timely manner.
Performing other tasks and duties as assigned. Skills & Experiences : Current Class B commercial driver’s license preferred, DOT physical card, and safe driving record.
TB Screening and Hepatitis B Vaccination required Commitment to quality customer service by utilizing excellent communication skills.
Ability to read, write, and communicate information accurately. Ability to operate computer and software programs and equipment Strong attention to detail and willingness to follow all established procedures and regulations.
Ability to apply basic math and mechanical maintenance skills. Flexibility to work extended hours as needed is preferred.
Physical Demands &Working Conditions : Physical ability to lift, unload, and move up to 50 lbs.; occasional lifting up to 90 lbs.
Physical ability to operate a pallet jack on and off docks as well as lift gate, moving material up to 2000 lbs. Physical ability to operate hand-truck safely to move product weighing up to 200 lbs.
for distances up to 100 ft. Physical ability to maneuver loaded hand carts over a variety of inclines and surfaces. Physical ability to stand and walk frequently, and be able to drive for a significant period of time.
Physical ability to occasionally bend, kneel, crouch, climb, or crawl. Exposure to a variety of environmental conditions : weather, temperature, lighting, and noise as determined by circumstances at accounts within assigned territory. Powered by JazzHR