Customer Service Representative
Position Objective :
To assist customers in their shopping experience by providing customers with the most efficient, most courteous customer service possible.
Reporting Structure : This position formally reports to the Office Manager.
Status : This is a non-exempt position.
Knowledge
The following is a list of any certifications, formal education, or training requirements for this position.
Essential Knowledge
A liquor license must be obtained prior to the first day of work.
Completion of ongoing training and development as listed on the Cosentino Learning Plan.
Non-Essential Knowledge
A high school diploma or equivalent is preferred.
Skills
The following is a list of the basic skill requirements for this position.
Essential Job Functions
Know and implement the Cosentino Customer Service Standards.
Ensure team members have information they need to effectively perform in their roles (i.e. policy or procedure changes, new merchandise information, sale information, etc).
Be knowledgeable about the products in the department and the store in order to accurately and courteously answer customer questions.
Able to operate, clean and maintain all equipment safely and competently.
Meet or exceed productivity standards to produce desired team and individual results.
Ensure the front end is always clean and displays a professional overall appearance for customers.
Efficiently and courteously handle all returns, exchanges and price adjustments.
Able to monitor front end activity and recognize when adjustments should be made to accommodate customer needs.
Quickly and courteously intervenes when a cashier requests assistance with a customer transaction.
Act in a cashier role as needed to ensure a friendly, convenient customer experience.
Resolve customer complaints in a professional manner and recognize when it is appropriate to involve a member of the store management team.
Know, comply with, and encourage other team members to comply with all health regulations, sanitation guidelines and safety procedures for your department and your store.
Know and comply with all governmental regulations regarding weights and measures, alcohol and tobacco sales, and government food assistance programs.
Demonstrates the strong verbal and interpersonal skills necessary for positive customer and peer interactions.
Demonstrates the basic math and reading skills required for the position.
Non-Essential Job Functions
Know and promote ads and specials to increase store sales and profits.
Under Office Manager’s direction, navigate easily within the Kronos system to submit reports and information in a timely manner, and works effectively with the Accounting Team when necessary.
Support your company by completing additional tasks identified by management, assisting other stores or departments as needed and gaining new skills when necessary.
Physical Abilities
The following physical movements could potentially be part of any scheduled shift and employees will be expected to perform these actions while on duty.
Essential Abilities
Reaching overhead with both arms, twisting at the waist and lifting objects with both hands weighing up to 15 lbs.
Pushing and pulling grocery items & carts to the proper locations as needed, up to a peak force of 75 lbs.
Standing and walking for long periods of time on tile, asphalt, concrete or other hard surfaces.
Occasionally lifting and carrying up to 36 lbs., to a height of 34 inches.
Bending and squatting, at times all the way to floor level.
Non-Essential Abilities
Climbing a ladder, possibly up to 15ft.
Core Competencies
The following is a list of overall competencies identified for this role. This profile is based on the necessary knowledge, skills and abilities for the position.
Customer Focus
Meets or exceeds the service expectations of internal and external customers.
Accepts customer feedback and uses it to make improvements in products and services.
Decisions, actions and behaviors reflect a priority on the customer’s needs.
Interactions with customers are courteous, respectful, and follow the Cosentino Customer Service Standards.
Integrity and Trust
Behaviors demonstrate a direct, truthful manner that portrays trustworthiness in all professional interactions.
Presents the unvarnished truth while still maintaining a courteous, polite demeanor.
Respects the privacy of others and avoids gossiping behaviors that break down working relationships and deteriorate trust.
Admits mistakes, avoids blame-shifting, and is accountable for actions in the workplace.
Interpersonal Savvy
Relates well to all kinds of people.
Builds rapport with customers and coworkers while still demonstrating appropriate professional boundaries.
Maintains constructive and effective relationships with peers and customers.
Uses diplomacy and tact to diffuse even high-tension situations comfortably.
Effectively resolves conflicts or other difficult interpersonal circumstances in the workplace by using appropriate means and resources.
Adaptable Learning Style
Learns quickly when faced with new procedures, problems or other changes.
Open and adaptable to changes in the workplace.
Learns from both successes and failures in the learning process in order to keep developing in the workplace.
Quickly considers all angles of a situation to identify solutions and problem-solve challenges.
Eager and willing to tackle tasks and projects that require learning new skill sets or gaining advanced knowledge.
Looks for new opportunities to develop professionally and keep skills and knowledge fresh.
Results Oriented
Known as the type of person to step up to the plate to get things done.
Responds to tasks, projects or requests with a sense of urgency.
Shows the follow through and drive to complete projects or tasks even when challenges or unforeseen obstacles are presented.
Demonstrates an eager and willing attitude when asked to participate in new projects or tasks.
Able to anticipate problem areas and possible solutions for improvement.
Functions well as part of a team, but can also act independently when necessary to get the job done .
Demonstrates required skills in a manner that produces desired results.
Follows company policy and procedures in order to achieve maximum results.
Gourmet Grilling Cook/Chef
Position Objective :
Accurately and efficiently cook meats, seafood, and vegetables as well as prepare and portion food products prior to cooking.
Perform other duties in the areas of food and final plate preparation including plating and garnishing of cooed items and preparing appropriate garnishes for all hot menu item plates.
To prepare, receive, cut, and grill product for customer’s consumption while describing the product to encourage purchase.
Reporting Structure :
Status : Knowledge :
Knowledge :
The following is a list of any certifications, formal education, or training requirements for this position.
Essential Knowledge
- A food handling permit must be obtained within the first 14 days of employment.
- A minimum 2 years of experience in kitchen preparation and cooking.
- Comprehensive understanding of federal, state, and local food sanitation guidelines is required.
- Completion of ongoing training and development as listed on the Cosentino’s Learning Plan.
- A high school diploma or equivalent is required.
Skills
The following is a list of the basic skill requirements for this position.
Essential Job Functions
- Prepares a variety of meats, seafood, poultry, vegetables, and other food items for grilling and cooking.
- Assumes 100% responsibility for quality of products served.
- Knows and complies consistently with our standard portion sizes, cooking methods, quality standards, and kitchen rules, policies, and procedures.
- Stocks and maintains sufficient levels of food products at line station to assure a smooth service period.
- Portions food products prior to cooking according to standard portion sizes and recipe specifications.
- Maintains a clean and sanitary work station area including tables, shelves, grills, broilers, sauté
- Burners, convection oven, flat top, range, and refrigeration equipment.
- Prepares items for grilling, sautéing or other cooking methods by portioning, battering, breading, seasoning, and / or marinating.
- Follows proper plate presentation and garnish set up for all plates.
- Promote department sales by suggesting additional products along with preparing and offering
- samples to customers.
- Demonstrates strong, verbal and interpersonal skills necessary for positive customer and peer interactions.
- Know and implement the Cosentino’s Customer Service Standards.
- Handles, stores, and rotates all products properly.
- Assists in food prep assignments during off-peak periods as needed.
- Closes the kitchen / grilling station properly and follows the closing checklist.
- Performs other related duties as assigned.
Physical Abilities
The following physical movements could potentially be part of any scheduled shift and employees will be expected to perform these actions while on duty.
Essential Abilities
- Reaching overhead with arms, twisting at the waist and lifting objects with both hands weighing up to 50 lbs.
- Pushing and pulling grocery items to the proper locations as needed, up to a peak force of 50 lbs.
- Standing and walking for long periods of time on tile, asphalt, concrete or other hard surfaces.
- Repeatedly lifting and carrying up to 50 lbs.
- Bending and squatting, at times all the way to floor level.
- Able to work in colder conditions of the grocery coolers and freezers.
Non-Essential Abilities
Climbing a ladder, possibly up to 15ft.
Core Competencies
The following is a list of overall competencies identified for this role. This profile is based on the necessary knowledge, skills and abilities for the position.
Operational Results
- Consistent focus on bottom line results and operational excellence in all day-to-day activities, processes, and procedures.
- Can be counted on to deliver results that are of the highest operational integrity and consistently meets or exceeds operational standards.
- Is knowledgeable of and capable of utilizing all available tools, technology and other resources to achieve the desired result in the most cost effective and time efficient manner.
- Demonstrates an understanding of business management concepts, but also has the skills and follow through to successfully strategize and implement the plans developed from these concepts.
- Able to anticipate potential threats to the business strategy and demonstrates an agile problem solving capability in order to maneuver around those challenges.
Managing the Workplace Environment
- Promotes a workplace environment that encourages respect, professionalism, opens communication and is free from discriminatory and / or harassing behavior.
- Encourages appropriate workplace relationships that facilitate high morale, cohesive teams, and a motivating workplace environment.
- Demonstrates unwavering integrity, trustworthiness, and ethical behavior in dealings with others.
- Asks everyone to take ownership for their work, to be accountable for the outcome of their efforts, and to take pride in their contributions in the workplace.
- Ensures credit is given to team members and encourages public recognition of a job well done through both formal and informal recognition programs.
- Injects energy, a sense of urgency, and a strong service mentality into the workplace environment.
- Demonstrates effective conflict resolution techniques and supports others in utilizing these strategies as needed to maintain a productive working environment.
- Shows no tolerance for gossip, undermining, or other sabotaging behavior that can deteriorate productivity and morale.
Quality Decision Making & Sound Judgment
- Makes quality decisions in a timely manner.
- Exercises sound judgment and independent thinking in order to make decisions, even when under pressure or when dealing with ambiguous situations.
- Quickly considers all pertinent aspects of a situation when making a decision while still avoiding paralysis by analysis .
- Can anticipate pros and cons of a decision and foresee possible consequences of a decision, choice, or action.
- Able to make decisions based on both short-term and long-term outcomes.
- Recognizes when it is appropriate to seek input from outside sources (i.e. HR or a higher level manager).
Qualifications
- A minimum of 2 years of experience in kitchen preparation and cooking.
- At least 6 months experience in a similar capacity.
- Must be able to communicate clearly with managers in the Meat and Seafood department as well as with Store Management.
- Be able to reach, bend, stoop, and frequently lift up to 50 pounds.
- Be able to work in a standing position for long periods of time.
Sous chef
Wow, Awesome Deli Food Service Chef, Sous Chef, & Line Cook Opportunities at Cosentino’s Food Stores. Competitive Pay and Benefits Commensurate on Work Experience in a commercial kitchen.
Overview :
- Right now, our Deli Food Service is offering to Pay up to $20.00 per hour for the right Individuals, experience and Skill Sets.
- Flexible Hours, 40 Hour P / F positions, Scholarship Opportunities, Paid Training, Career Development, and more.
- Great career opportunities for the right individuals to join the Cosentino Fast Causal Experience.
- We have limited positions available.
- Please post your resume with experience level and let's have a conversation!
Objective :
- To produce, Execute, and deliver outstanding prepared foods in freshness, taste, quality, and presentation in a professional and timely manner.
Essential Knowledge :
- Minimum of 1-year previous cooking experience for the level of Chef, Sous Chef, Cook being applied for.
- Minimum of 6 months experience in food service production.
- A food handlers permit must be obtained within the first 14 days of employment.
- Working Knowledge of all equipment normally found in a commercially-run restaurant kitchen (I.e., Deep Fryers, Steamers, Combi-Ovens, Char-Grills, Flat Tops, Slicers, Hot Boxes, Warmers, etc.
Skill Requirements :
- Must be able to prepare and present food to the quality and experience level for which the candidate is applying.
- Ensure all foods are prepared in strict accordance with all safety, health, and sanitation guidelines, as well as in accordance with all relevant government regulations, and that it reflects the high-quality standards required at Cosentino's Food Stores.
- Respect the Food being prepared.
- Enforce strict quality controls measures of all food preparation and Deli products being offered for our Chef prepared line of cuisine.
- Provide direct supervision of the activities of all other members of the kitchen team in a manner that is operationally effective but is also motivating and respectful.
Direct Contact for this Position please call Chef Shaun at 816-304-1261 or Ms. Diana at 913-980-3436
About Cosentino's Food Stores :
Cosentino’s FamilySince our founding in 1948, it has been our mission to provide our customers only the highest level of quality products, competitive prices, and exceptional service.
In other words, a grocery shopping experience unrivaled by any other grocer in our market. This is achieved by selecting only the best individuals;
those with a desire to provide our customers the most efficient, courteous, and friendly service possible. That is our expectation and vision for all employees.
We are committed to providing a happy and healthy working environment, where our team members can thrive and grow. There are countless opportunities for growth within Cosentino’s Food Stores, as well as career opportunities for those with a passion and dedication for the Deli Food Service business.
We hope you have found a place you love and you are with us for many years to come. Sincerely, The Cosentino Family
Customer service representative
Position Objective :
To assist customers in their shopping experience by providing customers with the most efficient, most courteous customer service possible.
Reporting Structure : This position formally reports to the Office Manager.
Status : This is a non-exempt position.
Knowledge
The following is a list of any certifications, formal education, or training requirements for this position.
Essential Knowledge
A liquor license must be obtained prior to the first day of work.
Completion of ongoing training and development as listed on the Cosentino Learning Plan.
Non-Essential Knowledge
A high school diploma or equivalent is preferred.
Skills
The following is a list of the basic skill requirements for this position.
Essential Job Functions
Know and implement the Cosentino Customer Service Standards.
Ensure team members have information they need to effectively perform in their roles (i.e. policy or procedure changes, new merchandise information, sale information, etc).
Be knowledgeable about the products in the department and the store in order to accurately and courteously answer customer questions.
Able to operate, clean and maintain all equipment safely and competently.
Meet or exceed productivity standards to produce desired team and individual results.
Ensure the front end is always clean and displays a professional overall appearance for customers.
Efficiently and courteously handle all returns, exchanges and price adjustments.
Able to monitor front end activity and recognize when adjustments should be made to accommodate customer needs.
Quickly and courteously intervenes when a cashier requests assistance with a customer transaction.
Act in a cashier role as needed to ensure a friendly, convenient customer experience.
Resolve customer complaints in a professional manner and recognize when it is appropriate to involve a member of the store management team.
Know, comply with, and encourage other team members to comply with all health regulations, sanitation guidelines and safety procedures for your department and your store.
Know and comply with all governmental regulations regarding weights and measures, alcohol and tobacco sales, and government food assistance programs.
Demonstrates the strong verbal and interpersonal skills necessary for positive customer and peer interactions.
Demonstrates the basic math and reading skills required for the position.
Non-Essential Job Functions
Know and promote ads and specials to increase store sales and profits.
Under Office Manager’s direction, navigate easily within the Kronos system to submit reports and information in a timely manner, and works effectively with the Accounting Team when necessary.
Support your company by completing additional tasks identified by management, assisting other stores or departments as needed and gaining new skills when necessary.
Physical Abilities
The following physical movements could potentially be part of any scheduled shift and employees will be expected to perform these actions while on duty.
Essential Abilities
Reaching overhead with both arms, twisting at the waist and lifting objects with both hands weighing up to 15 lbs.
Pushing and pulling grocery items & carts to the proper locations as needed, up to a peak force of 75 lbs.
Standing and walking for long periods of time on tile, asphalt, concrete or other hard surfaces.
Bending and squatting, at times all the way to floor level.
Non-Essential Abilities
Climbing a ladder, possibly up to 15ft.
Core Competencies
The following is a list of overall competencies identified for this role. This profile is based on the necessary knowledge, skills and abilities for the position.
Customer Focus
Meets or exceeds the service expectations of internal and external customers.
Accepts customer feedback and uses it to make improvements in products and services.
Decisions, actions and behaviors reflect a priority on the customer’s needs.
Interactions with customers are courteous, respectful, and follow the Cosentino Customer Service Standards.
Integrity and Trust
Behaviors demonstrate a direct, truthful manner that portrays trustworthiness in all professional interactions.
Presents the unvarnished truth while still maintaining a courteous, polite demeanor.
Respects the privacy of others and avoids gossiping behaviors that break down working relationships and deteriorate trust.
Admits mistakes, avoids blame-shifting, and is accountable for actions in the workplace.
Interpersonal Savvy
Relates well to all kinds of people.
Builds rapport with customers and coworkers while still demonstrating appropriate professional boundaries.
Maintains constructive and effective relationships with peers and customers.
Uses diplomacy and tact to diffuse even high-tension situations comfortably.
Effectively resolves conflicts or other difficult interpersonal circumstances in the workplace by using appropriate means and resources.
Adaptable Learning Style
Learns quickly when faced with new procedures, problems or other changes.
Open and adaptable to changes in the workplace.
Learns from both successes and failures in the learning process in order to keep developing in the workplace.
Quickly considers all angles of a situation to identify solutions and problem-solve challenges.
Eager and willing to tackle tasks and projects that require learning new skill sets or gaining advanced knowledge.
Looks for new opportunities to develop professionally and keep skills and knowledge fresh.
Results Oriented
Known as the type of person to step up to the plate to get things done.
Responds to tasks, projects or requests with a sense of urgency.
Shows the follow through and drive to complete projects or tasks even when challenges or unforeseen obstacles are presented.
Demonstrates an eager and willing attitude when asked to participate in new projects or tasks.
Able to anticipate problem areas and possible solutions for improvement.
Functions well as part of a team, but can also act independently when necessary to get the job done .
Demonstrates required skills in a manner that produces desired results.
Follows company policy and procedures in order to achieve maximum results.
Sous chef
Wow, Awesome Deli Food Service Chef / Sous Chef Opportunities at Cosentino’s Fast Causal Market.
Competitive Pay and Benefits Commensurate on Work Experience in a Commercial Kitchen.
Direct Hiring Contacts for this Position please call Chef John Houser - at 913-378-6868 or Neil Pint - at 913-579-7144.
Overview :
- Right now, our Deli Food Service is offering starting pay of $20.00 per hour or more for the right Individuals, experience, and Skill Sets.
- Flexible Hours, 40 Hour P / F positions, Scholarship Opportunities, Paid Training, Career Development, and more.
- Great career opportunities for the right individuals to join the Cosentino Fast Causal Experience.
- We have limited positions available.
- Please post your resume with your experience level and let's have a conversation.
Objective :
- To produce, Execute, and deliver outstanding prepared foods in freshness, taste, quality, and presentation in a professional and timely manner.
- Assist in all aspects of the Deli Foodservice in a way that results in a team that delivers products and services that Cosentino Fast Casual Customers have come to expect.
Essential Knowledge :
- Minimum of 5-years of previous cooking experience for the level of Chef, Sous Chef, being applied for.
- Minimum of 5 years experience in food service production.
- A food handlers permit must be obtained within the first 14 days of employment.
- Working Knowledge of all equipment normally found in a commercially-run restaurant kitchen (I.e., Deep Fryers, Steamers, Combo-Ovens, Char-Grills, Flat Tops, Slicers, Hot Boxes, Warmers, etc.
Skill Requirements :
- Ensure all foods are prepared in strict accordance with all safety, health, and sanitation guidelines, as well as in accordance with all relevant government regulations, and that it reflects the high-quality standards required at Cosentino's Food Stores.
- Respect the Food being prepared.
- Enforce strict quality control measures of all food preparation and Deli products being offered for our Chef prepared line of cuisine.
- Provide direct supervision of the activities of all other members of the kitchen team in a manner that is operationally effective but is also motivating and respectful.
Direct Hiring Contacts for this Position please call Chef John Houser at 913-378-6868 or Neil Pint - at 913-579-7144
About Cosentino's Food Stores :
Cosentino’s FamilySince our founding in 1948, it has been our mission to provide our customers only the highest level of quality products, competitive prices, and exceptional service.
In other words, a grocery shopping experience unrivaled by any other grocer in our market. This is achieved by selecting only the best individuals;
those with a desire to provide our customers the most efficient, courteous, and friendly service possible. That is our expectation and vision for all employees.
We are committed to providing a happy and healthy working environment, where our team members can thrive and grow. There are countless opportunities for growth within Cosentino’s Food Stores, as well as career opportunities for those with a passion and dedication for the Deli Food Service business.
We hope you have found a place you love and you are with us for many years to come. Sincerely, The Cosentino Family