Senior Associate, Media
You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time.
As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.
Position Purpose : Join our Corporate Marketing organization and help create a world-class, digital-first marketing team.
Centene is looking for data-driven, forward-looking and influential marketing individuals. Partner with local health plan leadership and marketing teams to successfully procure / re-procure Medicaid managed care contracts through best-in-class, insight driven marketing, media, and activations to demonstrate the company’s commitment to address the health needs of local communities.
Support media leads, identify optimization opportunities, help build media infrastructure, execute media operations, and execute optimized ways of working with internal and external partners.
Ensure best-in-class media planning and buying practices, manages and optimizes test and learn initiatives and drives innovation across the media ecosystem.
May help build media infrastructure, execute media operations, and execute optimized ways of working with internal and external partners.
Support paid media primarily for performance-based initiatives
Liaison with agency partners and publisher partners
Collaborate with marketing planners to understand, provide strategy, and implement paid media plans to ensure media campaigns achieve KPI goals
Build annual and quarterly marketing plans that accelerate business goals (awareness, retention and member growth)
Find opportunities to improve marketing efficiency through better audience segmentation, lifecycle nurture programs, marketing techniques, and processes
Maintain campaign performance and help build performance storyline for key stakeholders
May work with key stakeholders to build the infrastructure for media operationsEducation / Experience : Bachelor’s degree in Marketing, related discipline, or equivalent experience required.
3+ years of experience in cross-channel performance media / media / ad operations / digital industry required. Knowledge & experienced of advertising KPIs : CPA, CPC, CTR, ROAS, Conversion Rate, etc.
Tagging experience & tag management knowledge a plus (DCM, GTM, any partner pixels). Local / traditional buying experience preferred.
Direct Response TV or Local TV experience a plus. In-platform campaign management & optimization a plus (SA360, GoogleAds, FB Business Manager, etc.) a plus.
Our Comprehensive Benefits Package : Flexible work solutions including remote options, hybrid work schedules and dress flexibility, Competitive pay, Paid time off including holidays, Health insurance coverage for you and your dependents, 401(k) and stock purchase plans, Tuition reimbursement and best-in-class training and development.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
Data Analyst III (Healthcare Analytics)
You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time.
As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.
Position Purpose : Analyze integrated and extensive datasets to extract value, which directly impacts and influences business decisions.
Work collaboratively with key business stakeholders to identify areas of value, develop solutions, and deliver insights to reduce overall cost of care for members and improve their clinical outcomes.
Interpret and analyze data from multiple sources including healthcare provider, member / patient, and third-party data.
Contribute to the planning and execution of large-scale projects with limited direction from leadership
Assist in the design, testing, and implementation of process enhancements and identify opportunities for automation
Identify and perform root-cause analysis of data irregularities and present findings and proposed solutions to leadership and / or customers
Manage multiple, variable tasks and data review processes with limited supervision within targeted timelines
Apply expertise in quantitative analysis, data mining, and the presentation of data to see beyond the numbers and understand how customers interact with analytic products
Partner cross-functionally at all levels of the organization and effectively, both verbally and visually, communicate findings and insights to non-technical business partners
Independently engage with customers and business partners to gather requirements and validate results
Communicate and present data-driven insights and recommendations to both internal and external stakeholders, soliciting and incorporating feedback when required
Provide technical guidance to junior analystsEducation / Experience : Bachelor’s degree in business, economics, statistics, mathematics, actuarial science, public health, health informatics, healthcare administration, finance or related field or equivalent experience.
Master's degree preferred. 4+ years of experience working with large databases, data verification, and data management or 2+ years of IT experience.
Healthcare analytics experience preferred. Working knowledge of SQL / querying languages. Preferred knowledge of programmatic coding languages such as Python and R.
Knowledge of statistical, analytical, or data mining techniques including basic data modeling, trend analysis, and root-cause analysis preferred.
Preferred knowledge of modern business intelligence and visualization tools including Microsoft PowerBI. ProviderExperience in provider contracting, claims pricing, financial reporting / analysis, data modeling, statistical modeling, data science, or geospatial / reimbursement analysis preferred ClinicalExperience in public health (epidemiology, biostatistics), population health, social determinants of health, data science, social science, or geospatial / ROI / financial analysis preferred FinancExperience in Finance, Actuarial Science, or Accounting preferred.
Experience using analytic techniques & tools to explore financial performance trends and / or reconciling financial data preferred.
- Fraud, Waste & AbuseExperience in fraud / waste / abuse identification and investigation, provider billing, or clinical coding preferred;
- Experience with data mining, machine learning, artificial intelligence, or statistical modeling preferred Risk AdjustmentExperience in risk adjustment, clinical coding, financial reporting / analysis, or CMS / State encounters and regulatory file submissions preferred;
- Experience with data mining, population health, and statistical modeling preferred QualityExperience with HEDIS, NCQA, Medicare Star Rating System, QRS, or other quality measures preferred;
Quality auditing or analysis of call center performance preferred; Experience with data mining, population health, and statistical modeling preferred Tools & TechnologyExperience with report / dashboard development, data / report automation, self-service capabilities, data design and integration, or data quality and governance preferred Regional and HBR AnalyticsExperience in emerging trend analysis, financial modeling, claims pricing, contract / network analysis, and / or ROI evaluation preferred.
Familiarity with claims payment, utilization management, provider / vendor contracts, risk adjustment for government sponsored healthcare desired.
Our Comprehensive Benefits Package : Flexible work solutions including remote options, hybrid work schedules and dress flexibility, Competitive pay, Paid time off including holidays, Health insurance coverage for you and your dependents, 401(k) and stock purchase plans, Tuition reimbursement and best-in-class training and development.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
Customer Service Representative II
You could be the one who changes everything for our 28 million members as a Customer Care professional at Centene. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.
Position Purpose : Resolve customer inquiries via telephone and written correspondence in a timely and appropriate manner
- Reference current materials to answer escalated and complex inquiries from members and providers regarding claims, eligibility, covered benefits and authorization status matters
- Provide assistance to members and / or providers regarding website registration and navigation
- Educate members and / or providers on health plan initiatives Provide first call resolution working with appropriate internal / external resources, and ensure closure of all inquiries
- Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application
- Process written customer correspondence and provide the appropriate level of follow-up in a timely manner
- Research and identify processing inaccuracies in claim payments and route to the appropriate team for claim adjustment
- Identify trends related to member and / or provider inquiries that may lead to policy or process improvements that support excellent customer service and impact quality and performance standards
- Work with other departments on cross functional tasks and projects
- Maintain performance and quality standards based on established call center metrics including turn-around timesEducation / Experience : High school diploma or equivalent.
Six months experience as a Customer Service Representative or previous Call Center, Healthcare or insurance experience. Should be proficient in understanding the working of a call center environment.
Skilled in customer service, verbal communication over the phone. Claims processing, billing and / or coding experience preferred.
For Foundation Care Only : Ability to complete Missouri Registered Pharmacy Tech application on 1st day of hire to obtain non-restricted Missouri Registered Pharmacy Tech within 30 days of hire OR Active Missouri Registered Pharmacy Tech license.
Our Comprehensive Benefits Package : Flexible work solutions including remote options, hybrid work schedules and dress flexibility, Competitive pay, Paid time off including holidays, Health insurance coverage for you and your dependents, 401(k) and stock purchase plans, Tuition reimbursement and best-in-class training and development.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
Finance Analyst III
You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time.
As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.
Position Purpose : Compile and analyze financial information for the Population Health and Clinical Operations team.
- Develop integrated revenue / expense analyses, projections, reports, and presentations
- Budgeting and Forecasting, proforma work ups (cost modeling in excel)
- Create and analyze monthly, quarterly, and annual reports and ensures financial information has been recorded accurately
- Identify trends and developments in competitive environments and presents findings to senior management
- Perform financial forecasting and reconciliation of internal accounts
- Handle complex and high level financial analysis
- Present and discuss analysis with upper management
- Forecast workforce staffing needs
Education / Experience : Bachelor's degree in related field or equivalent experience. 4+ years of financial or data analysis experience.
Advanced skills in Microsoft Excel. Strong Communications and data driven skills.
Our Comprehensive Benefits Package : Flexible work solutions including remote options, hybrid work schedules and dress flexibility, Competitive pay, Paid time off including holidays, Health insurance coverage for you and your dependents, 401(k) and stock purchase plans, Tuition reimbursement and best-in-class training and development.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
Bilingual Customer Service Representative I
You could be the one who changes everything for our 28 million members as a Customer Care professional at Centene. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.
- Respond to telephone or written correspondence inquiries from members and / or providers within established timeframes utilizing current reference materials and available resources
- Provide assistance to members and / or providers regarding website registration and navigation
- Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application
- Process written customer correspondence and provide the appropriate level of timely follow up
- May coordinate member transportation and make referrals to other departments as appropriate
- Maintain performance and quality standards based on established call center metrics including turn-around times
Foundation Care :
Ensure pharmacy orders and invoices are distributed appropriately to patients and physicians; input patient information into Customer Relationship Management application (CRM) and manage patient billing services
- Research and identify any processing inaccuracies in claim payments and route to the appropriate site operations team for claim adjustment
- Identify any trends related to incoming or outgoing calls that may provide policy or process improvements to support excellent customer service, quality improvement and call reduction
Position Purpose : Respond to customer inquiries via telephone and written correspondence in a timely and appropriate manner.
High school diploma or equivalent. Computer skills and ability to learn new systems. While previous customer service, call center, healthcare or insurance experience (and in some markets bilingual skills) are preferred they are not required.
We will consider candidates who meet the education requirements and who share our passion for supporting the health and well-being of our communities.
Candidates MUST be bilingual in Burmese and English and also a resident of Indiana. $3,000 sign-on bonus available!
For Foundation Care Only : Ability to complete Missouri Registered Pharmacy Tech application on 1st day of hire to obtain non-restricted Missouri Registered Pharmacy Tech within 30 days of hire or Active Missouri Registered Pharmacy Tech license.
Our Comprehensive Benefits Package : Flexible work solutions including remote options, hybrid work schedules and dress flexibility, Competitive pay, Paid time off including holidays, Health insurance coverage for you and your dependents, 401(k) and stock purchase plans, Tuition reimbursement and best-in-class training and development.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
Manager, Network Security Controls -- Remote
You could be the one who changes everything for our 26 million members by using technology to improve health outcomes around the world.
As a diversified, national organization, Centene's technology professionals have access to competitive benefits including a fresh perspective on workplace flexibility.
Applicants for this job have the flexibility to work remote.
The Role :
We are transforming technology and creating a digital evolution that will empower Centene to better serve our members. As a Manager, Network Security Controls this role will coordinate and direct the daily activities of the team focused on several network security technologies (e.
g. firewalls, WAF, DDoS, and NDR). You'll also handle escalations from other departments while maintaining adherence to defined SLAs, while liaising with managers in IT and other functions, applying standard solutions and processes.
As a Manager, Network Security Controls this role will also direct the implementation of network security controls and best practices, and ensure IT Security audits on firewall policies and configurations are performed.
This role will also execute against AOP (Annual Operating Plan) within budget and schedule.
Position Purpose :
Oversees network security engineers, as well as monitoring and confirming the performance of the network security systems.
The role will ensure appropriate levels of network security controls are managed within the organization. This will involve working alongside other internal teams and external vendors, to ensure best practice and ongoing compliance.
This individual will be responsible for guiding and coaching the network security team to evolve and support the network platform and infrastructure.
Provides cybersecurity oversight for network security components such as network firewalls, SSL inspection, Intrusion Prevention Systems (IPS), security policy management software, etc.
Oversees engineering and operational policy configuration for network security technologies like web proxies and network firewalls, both on-premises and in the cloud.
Identifies potential network security threats / anomalies and takes necessary steps to mitigate them including, but not limited to, network segmentation, access control, and intrusion prevention systems.
Collaborates with key stakeholders to advocate for network infrastructure security and present network security reports and findings.
Creates, reviews, and / or approves standard operating procedures documents related to network security and governance.
Designs and supports implementation of network security architecture, software, and controls.
Mentors and guides junior engineers in carrying out network security related tasks.
Manages the hiring and training of new and existing staff, conduct performance reviews, provide leadership, technical guidance and coaching to network security engineers.
Shares knowledge and develops staff capabilities to strengthen understanding of network security engineering, business issues and best practices.
Performs other duties as assigned.
Complies with all policies and standards.Education / Experience : Requires a Bachelor's degree and 5+ years of related experience.
Or in lieu of education and experience, demonstrated work experience and accomplishments applicable to the level, duties and scope of this role Soft Skills : Ability to lead / manage othersCollaboration and team building skillsEffectively coaches and delivers constructive feedbackInstills commitment to organizational goalsAbility to communicate and make recommendations to upper managementEffective conflict management skillsDevelops and delivers effective presentationsDemonstrated negotiation skills
Our Comprehensive Benefits Package : Flexible work solutions including remote options, hybrid work schedules and dress flexibility, Competitive pay, Paid time off including holidays, Health insurance coverage for you and your dependents, 401(k) and stock purchase plans, Tuition reimbursement and best-in-class training and development.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
Senior Director, Media & Public Relations
You could be the one who changes everything for our 26 million members. Centene is transforming the health of our communities, one person at a time.
As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.
Position Purpose : Oversee the development and implementation of media strategies and public relations plans to engage and educate external audiences on Centene’s mission, vision, goals and progress.
Promote local, regional and national awareness of Centene’s policies, values, and mission to a diverse audience including the media, general public, government and healthcare communities.
- Develop and implement media and public relations strategies.
- Represent Centene at media and public events
- Oversee the development of target media lists, proposals for news stories, and coordinate media interviews and speaking opportunities with company executives
- Develop and communicate Centene’s strategic goals and tactical responses
- Ensure the media distribution of press clippings are timely and efficient and cover all relevant areas, issues and subsidiaries
- Analyze the reporting of industry and competitive news that impact the organization, its subsidiaries and / or the industry and recommend action plans
- Build and maintain relationships with key media partners and continuously grow the positive reputation of the corporation
- Work closely with CCO to develop and execute high-quality media programs from conception to execution to placement
- Develop strong relationships with trade, national and international mediaEducation / Experience : Bachelor's degree in communications, public relations, or related field.
8+ years of media relations or public relations experience. Experience working in a managed care, insurance, or healthcare environment preferred.
Public or media relations agency experience is a plus. Experience pitching issues and stories to top-tier and trade media outlets.
Outstanding communications skills (oral, written, and presentation). Excellent organizational and planning skills; able to work quickly under pressure, managing and prioritizing multiple assignments.
Demonstrated experience leading a team in a fast-paced environment.
Our Comprehensive Benefits Package : Flexible work solutions including remote options, hybrid work schedules and dress flexibility, Competitive pay, Paid time off including holidays, Health insurance coverage for you and your dependents, 401(k) and stock purchase plans, Tuition reimbursement and best-in-class training and development.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
Project Manager II
You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time.
As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.
Position Purpose : Plans, organizes, monitors, and oversees projects utilizing cross functional teams to deliver defined requirements and meet company strategic objectives.
- Manage the full project life cycle including requirements gathering, creation of project plans and schedules, obtaining and managing resources, managing budget, and facilitating project execution, deployment, and closure.
- Utilize corporate and industry standard project management tools and techniques to effectively manage projects.
- Assist with establishment and maintenance of corporate project management methodology and other department procedures.
- Maintain detailed project documentation including meeting minutes, action items, issues lists, and risk management plans.
- Effectively communicate project status to all stakeholders.
- Negotiate with project stakeholders to identify resources, resolve issues, and mitigate risks.
- Coordinate cross-functional meetings with various functional areas to meet overall stakeholder expectations and company's objectives.
- Provide functional and technical knowledge across multiple business and technical areas.
- Monitor the creation of all project deliverables to ensure adherence to quality standards including design documents, test plans, training materials, and operations documentation.
- Create and communicate project milestone documents, dashboards, ROI tables, and departmental success metrics.Education / Experience : Bachelor's degree in related area or equivalent experience.
3+ years of project management experience. Experience working with and leading diverse groups and matrix managed environments.
Proficient with project management tools, MS-Project or other project management software, and MS-Office applications. Healthcare experience preferred.
License / Certification : PMP or CAPM certification preferred.
Our Comprehensive Benefits Package : Flexible work solutions including remote options, hybrid work schedules and dress flexibility, Competitive pay, Paid time off including holidays, Health insurance coverage for you and your dependents, 401(k) and stock purchase plans, Tuition reimbursement and best-in-class training and development.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.