Customer Marketing Representative
About the Company :
Coopers DIY is located in Tucson, AZ. The primary business is sales of homebrewing kits and ingredients under the Mr. Beer, Coopers DIY Beer and BrewArt brands.
We are the pioneer and leader of high quality, easy-to-use beer homebrewing products. We are the only homebrewing company owned by a brewery.
Our parent company and supplier of ingredients, Coopers Brewery, is over 160 years old and the largest independent brewery in Australia.
Job Description :
This position combines the duties of customer service (major focus) and consumer marketing via social media and website content.
It is a customer facing role so you should enjoy working with people and have a positive attitude. You must be team player who is willing to be flexible when the situation requires it. And, you like beer.
Major Duties and Responsibilities :
- Engage with customers via phone and online
- Process sales transactions
- Make suggestions and answer questions
- Manage social media
- Help resolve customer complaints in person, via phone, email, mail, or social media
- Assist with placement of orders, refunds, or exchanges
- Inform customers of deals and promotions
- Learn to trouble-shoot and answer brewing questions
- Utilize computer technology to handle high call volumes
- Close out and / or open call records.
- Maintain a positive representation of the company and associated brands at all times
Experience, Skills and Abilities :
- Must be 21+ years of age
- College degree desired, High School diploma or equivalent
- Experience in customer service
- Experience with social media creation and management
- Excellent communication and organization skills
- Experience with customer service software e.g. Freshworks
- Aptitude for learning
Benefits :
- Company paid health insurance, including dental, vision and disability
- 401K plus match