Cook Children''s Medical Center Jobs (2)

Half Time

We’re passionate about providing excellent customer service and communications to clinicians, staff, patients, their family and the general public on behalf of various hospital departments and physician offices in a 24x7x365 environment.

The Call Center Representative is accountable for providing excellent customer service, de-escalating situations, and staying updated on all current processes.

Communication includes telephone, e-mail, chat, and / or other methods. Representative may be responsible for monitoring life safety equipment and alarms and responding via the appropriate protocol (e.

g. overhead paging, alpha / numeric paging, telephone call, etc.). Representative must be computer literate with the ability to multitask and learn multiple software applications.

Collaboration with IT groups and hospital departments is critical for success in this position.

Qualifications :

• High School diploma or GED required.
• One to two years of previous Call Center experience required including Call Center and timekeeping software.
• Preferred experience includes Bilingual (English / Spanish) and prior Level I Help Desk experience along with troubleshooting and probing skills.
• Excellent communication skills required with a strong command of the English language (bilingual preferred).
• Outstanding listening and problem solving abilities.
• Must be able to multi-task under stress.
• Must have above average problem resolution and follow-up skills.
• A certain degree of creativity and latitude required while resolving unusual or adverse situations and dealing with difficult customers with diplomacy and understanding, making sound decisions based on available facts.
• Ability to effectively deal with stress, work varying shifts, holidays, week-ends and overtime as required in a 24x7 working environment.
• Experience working in healthcare preferred
• Knowledgeable with computers, scripting, and Microsoft Office experience including typing a minimum 30 wpm
• Adherence to HIPAA and governmental compliance is required in this role.
• Soft skills required are Grammar, pronunciation, vocabulary skills, and patience.

Licensure, Registration, and / or Certification

Prefer A+, ITIL, STI, CIAC, ATSI, HDI, ICMI or comparable

PI218548011

Cook Children’s Health Care System is a not-for-profit, nationally recognized pediatric health care organization. For over 100 years we’ve combined the art of caring with leading technology and extraordinary collaboration to provide exceptional care for every child we serve.

We are seeking a Medical Assistant that functions in collaborative practice with physician(s) and / or nurse practitioner(s) in CCPN practice setting.

Assists in the preparation and delivery of ambulatory patient care as directed by provider(s) and other licensed clinical personnel.

Skillfully and consistently performs clinical duties per established policy and procedure.

Education & Experience :

• Graduate of an accredited school of medical assisting.
• Minimum 1-year experience in pediatric practice / clinic required. Will consider Family Practice experience with a heavy pediatric patient / immunization population, or immediately post-externship in a pediatric practice or clinic setting.
• Required National certification preferred.Current CPR certification

Benefits : Cook Children's offers full-time employees Medical, Pharmacy, Dental, Vision, Life Insurance, Short & Long-term disability, 403b Retirement plan, generous paid time off and many professional development opportunities just to name a few.

Cook Children's is an EOE / AA, Minority / Female / Disability / Veteran employer.

PI218522933