Cook Children's Health Care System Jobs (4)

Location :

Medical Center - Fort Worth

Department : IS Administration

IS Administration

Standard Weekly Hours :

Summary :

We're passionate about providing excellent customer service and communications to clinicians, staff, patients, their family and the general public on behalf of various hospital departments and physician offices in a 24x7x365 environment.

The Call Center Representative is accountable for providing excellent customer service, de-escalating situations, and staying updated on all current processes.

Communication includes telephone, e-mail, chat, and / or other methods. Representative may be responsible for monitoring life safety equipment and alarms and responding via the appropriate protocol (e.g.

verhead paging, alpha / numeric paging, telephone call, etc.). Representative must be computer literate with the ability to multitask and learn multiple software applications.

Collaboration with IT groups and hospital departments is critical for success in this position.

Qualifications :

• High School diploma or GED required.
• ne to two years of previous Call Center experience required including Call Center and timekeeping software.
• Preferred experience includes Bilingual (English / Spanish) and prior Level I Help Desk experience along with troubleshooting and probing skills.
• Excellent communication skills required with a strong command of the English language (bilingual preferred).
• utstanding listening and problem solving abilities.
• Must be able to multi-task under stress.
• Must have above average problem resolution and follow-up skills.
• A certain degree of creativity and latitude required while resolving unusual or adverse situations and dealing with difficult customers with diplomacy and understanding, making sound decisions based on available facts.
• Ability to effectively deal with stress, work varying shifts, holidays, week-ends and overtime as required in a 24x7 working environment.
• Experience working in healthcare preferred
• Knowledgeable with computers, scripting, and Microsoft Office experience including typing a minimum 30 wpm
• Adherence to HIPAA and governmental compliance is required in this role.
• Soft skills required are Grammar, pronunciation, vocabulary skills, and patience.

Licensure, Registration, and / or Certification

Prefer A+, ITIL, STI, CIAC, ATSI, HDI, ICMI or comparable

About Us :

Cook Children's Health Care System

Cook Children's Health Care System offers a unique approach to caring for children because we are one of the country's leading integrated pediatric health care delivery organizations.

Patients benefit from the integrated system because it allows Cook Children's to use all of its resources to treat a patient and allows for easy communication between the various companies by physicians with a focus on caring for children and adolescents.

Cook Children's is an EOE / AA, Minority / Female / Disability / Veteran employer.

Location :

Calmont Operations Building

Department : Member Services

Member Services

Standard Weekly Hours :

Summary :

The Marketing Representative will have a vital role in CCHPs Medicaid and CHIP membership growth and retention. Responsible for highly sensitive levels of interaction.

Demonstrates decision making and problem solving skills, including collecting and analyzing information and development of alternative courses of action.

Be a subject expert on presenting, promoting and marketing our programs to all interested; individuals, groups, community organizations, healthcare professionals, etc.

Attention to detail and the ability to perform job duties with minimum direction are essential to this position. Develop presentations to various target audiences.

Cultivate and maintain collaborative relationships with community contacts. Assure compliance with HHSC Marketing policies and procedures.

Additional Information :

The Community Development Representative will have a vital role in CCHP's Medicaid and CHIP membership growth and retention.

Responsible for highly sensitive levels of interaction. Demonstrates decision-making and problem-solving skills, including collecting and analyzing information and development of alternative courses of action.

Be a subject expert on presenting, promoting and marketing our programs to all interested; individuals, groups, community organizations, healthcare professionals, etc.

Attention to detail and the ability to perform job duties with minimum direction are essential to this position. Develop presentations to various target audiences.

Cultivate and maintain collaborative relationships with community contacts. Assure compliance with HHSC Marketing policies and procedures.

Education & Experience :

• High School or Equivalent required, Associate Degree preferred. In lieu of Associate Degree four (4) years of directly related experience.
• Bilingual in English / Spanish required.
• Required : A minimum of two (2) years successful Marketing and / or Outreach experience for a health plan or community based organization with specific experience in Medicaid / CHIP managed care marketing, public relations, outreach, event planning, social work, or other related position.
• Knowledge of the communities served by CCHP : Denton, Hood, Johnson, Parker, Tarrant, and Wise Counties of Texas.
• Knowledge and Skills :
• Must be a self-starter with a high level of accountability and responsibility.
• Able to work within a marketing "goal oriented" environment.
• Processes administrative tasks (e.g. paperwork) legibly, accurately, completely and on time.
• Plans and prepares for daily, weekly and monthly scheduled activities to achieve desired results.
• Manages and utilizes time and territory efficiently to keep track of a variety of tasks and achieve results.
• Track and trend membership and market growth according to Department guidelines.
• Strong written and computer skills required.
• Communication Skills : Public speaking skills. Excellent verbal and written communication skills. Ability to read, communicate and present message clearly and concisely, making adjustments for the audience, both verbally and in writing.

Licensure, Registration, and / or Certification :

• Must possess a valid driver's license and have access to a reliable motor vehicle.
• This position requires travel within the CCHP service area which is Denton, Hood, Johnson, Parker, Tarrant, and Wise Counties of Texas.

About Us :

Cook Children's Health Plan

Cook Children's Health Plan provides vital coverage to nearly 120,000 people in low-income families who qualify for government-sponsored programs in our six county service region.

Cook Children's Health Plan provides health coverage for CHIP, CHIP Perinatal, STAR (Medicaid) and STAR Kids Members in the Tarrant county service area.

The counties we serve includes Tarrant, Johnson, Denton, Parker, Hood and Wise.

Cook Children's is an EOE / AA, Minority / Female / Disability / Veteran employer.

Location :

Northside Neighborhood Clinic

Department :

Northside Neighborhood Clinic

Standard Weekly Hours :

Summary :

Functions in collaborative practice with Physician(s) and / or Advanced Practice Provide(s) in CCPN practice setting. Assists in the preparation and delivery of ambulatory patient care as directed by provider(s) and other licensed clinical personnel.

Skillfully and consistently performs clinical duties per established policy and procedure.

Education & Experience

• Either a graduate of an accredited MA school or a current national MA certification
• Minimum 1-year experience in outpatient pediatric practice / clinic or equivalent family practice outpatient clinic preferred, or immediately post-externship in a pediatric practice or clinic setting

Licensure, Registration, and / or Certification

• National certification preferred
• Current CPR certification required

About Cook Children's :

ur not-for-profit organization is comprised of a flagship medical center in Fort Worth, Texas, a new medical center in Prosper, Texas, a physician network, home health company, surgery centers, health plan, health services, and health foundation.

With more than 60 primary, specialty and urgent care locations throughout Texas, families can access our top-ranked specialty programs and network of services to meet the unique needs of their child.

Cook Children's is honored to continually receive recognition for our outstanding efforts and outcomes in pediatric health care.

At Cook Children's, we're more than a health care system we're your friends, neighbors and even family members. And we're parents too, so we can see the world through your eyes.

We see what you're going through and how we can help you and your child get the best care and support possible.

Cook Children's is an EOE / AA, Minority / Female / Disability / Veteran employer.

Location :

Lubbock Gastroenterology

Department :

Lubbock Gastroenterology

Standard Weekly Hours :

Summary :

The Medical Receptionist is responsible for performing front office functions relating to the in-take and check out of patients in the clinic setting.

This job requires a high level of flexibility and excellent communication skills as well as the ability to adapt to changes as they occur in both staffing levels as well as patient volumes.

Education & Experience

• High school graduate or equivalent.
• At least two years experience in a medical office.
• Understanding of diversified insurance plans.
• Knowledge of coding and medical terminology.
• Exhibit good interpersonal and communication skills.
• Maturity to withstand pressure that may arise in relation to the public and physician.

Licensure, Registration, and / or Certification

CPR as required by department

About Cook Children's :

ur not-for-profit organization is comprised of a flagship medical center in Fort Worth, Texas, a new medical center in Prosper, Texas, a physician network, home health company, surgery centers, health plan, health services, and health foundation.

With more than 60 primary, specialty and urgent care locations throughout Texas, families can access our top-ranked specialty programs and network of services to meet the unique needs of their child.

Cook Children's is honored to continually receive recognition for our outstanding efforts and outcomes in pediatric health care.

At Cook Children's, we're more than a health care system we're your friends, neighbors and even family members. And we're parents too, so we can see the world through your eyes.

We see what you're going through and how we can help you and your child get the best care and support possible.

Cook Children's is an EOE / AA, Minority / Female / Disability / Veteran employer.