Security Service Technician
Job Details
Description
Convergint is looking for a full-time, enthusiastic, results-driven and forward-thinking Security Service Technician to join our amazing culture.
In this role, you will service and support existing customers by responding to service calls, and carrying out Customer Support Programs and small projects business.
As a Security Service Technician, you are a part of a dynamic team that allows you to grow as Convergint grows.
Who You Are
You have a passion for providing world-class service to customers, colleagues, and communities. You are a person of integrity with a commitment to growth, accountability, and delivering results.
You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home.
You want to grow with us and deliver results as an exceptional Security Service Technician.
Who We Are
With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal.
Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry.
We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.
What you’ll do with Our Training and Your Experience
- Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
- Acts as our customer’s best service provider at all times thereby ensuring Convergint is the customer’s first choice for service.
- Respond to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis;
diagnose, troubleshoot, repair, replace defective parts and debug systems for routine problems; install projects as necessary.
- Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
- Identifies and resolves problems for many types of service calls including emergency and after-hours calls; analyzes repair requirements and provides customer with appropriate solutions;
completes necessary repairs and replacements as needed; exercises judgment in selecting methods, techniques, and evaluation criterion for obtaining results.
- Completes accurate and detailed service reports for customer and Convergint in a timely manner to allow for accurate invoicing and job cost tracking.
- May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and / or database management and manipulation.
May install, configure, and support a variety of network systems and equipment for assigned projects.
Executes all service calls in accordance with Federal, State and local regulations as well as company health and safety policies and procedures.
Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
- Communicates with and work with the other team members consistently to improve overall operations of the Convergint Technology Center, and company.
- Responsible for primarily performing preventative maintenance for installed systems that are typically less complex.
- Work closely with other specialists to cross-train on servicing existing customers by responding to service calls, carrying out Customer Support Programs and small projects business.
- Scope of work includes technical assistance, systems checkout of new and existing installations, troubleshooting and maintenance and repair routines associated with installed Security and the installation of small or less complex projects.
- Performs other duties and responsibilities as requested or required.
What You’ll Need
- Exceptional customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted.
- Solid technical skills and / or experience related to fire alarm systems, and / or electronic security systems.
- Solid programming skills and proven ability to troubleshoot problems and look for solutions.
- Must be a self-starter and work well with direct supervision.
- Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).
- A valid driver’s license with a clean driving record.
- Ability to travel locally to jobsites on a regular basis. Minimal overnight travel may be required.
Company Benefits and Perks
Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company.
We offer a variety of programs and exceptional benefits to all of our colleagues :
- Company Holidays and Paid Time Off
- Fun & Laughter Day Off
- Medical, Dental & Vision Plan
- Life insurance & Disability Plan
- Wellness Program
- 401K Matching Plan
- Colleague Assistance Program
- Tuition reimbursement
- Competitive salary and compensation plan
- Vehicle reimbursement plan
- Corporate Social Responsibility Day
- And much more
Requirements :
Education : High School / GED or equivalent experience
Minimum Experience : 3-5 years servicing, integrating, and programming access control systems
Preferred Experience : (but not required) :
- Relevant field service
- CCTV experience : Milestone / Genetec
- Access Control experience : AMAG / Lenel / Genetec / Software House - CCURE / S2
- Intrusion experience : DMP / Bosch
Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.
Visit our Convergint to learn more about the company and the exciting opportunities available.
Qualifications
Behaviors
Preferred
Innovative : Consistently introduces new ideas and demonstrates original thinking
Enthusiastic : Shows intense and eager enjoyment and interest
Team Player : Works well as a member of a group
Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well
Dedicated : Devoted to a task or purpose with loyalty or integrity
Motivations
Preferred
Flexibility : Inspired to perform well when granted the ability to set your own schedule and goals
Growth Opportunities : Inspired to perform well by the chance to take on more responsibility
Self-Starter : Inspired to perform without outside help
Goal Completion : Inspired to perform well by the completion of tasks
Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization
Education
Required
High School or better.
Preferred
Associates or better in Electronics Technology or related field.
Experience
Preferred
2-5 years : Previous experience as a service technician / specialist in the areas of low voltage security, intrusion, fire, or CCTV preferred.
Should possess strong troubleshooting background in these technologies.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Security Technician
Job Details
Description
Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Security Technician to join our amazing culture.
In this role, you will install, program, system start-up / check-out, certify, and customer train on assigned projects including small or less complex projects.
As a Security Technician, you are a part of a dynamic team that allows you to grow as Convergint grows.
Who You Are
You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results.
You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home.
You want to grow with us and deliver results as an exceptional Security Technician.
Who We Are
With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal.
Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry.
We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.
What you’ll do with Our Training and Your Experience
- Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
- Installs, programs, test, repairs, and services a variety of systems and equipment which may include security, fire alarm & life safety, and / or building automation with guidance as needed.
Colleague is key interface for the provision of technical support and training for the customer and as such is accountable for maximizing customer satisfaction.
Refers more complex issues to higher level colleagues.
Familiar with basic blueprints, schematics, manuals, and other specifications to determine installation procedures unassisted, may require assistance with more complex specifications.
Interprets manuals, schematics, and wiring diagrams, and repairs equipment, utilizing knowledge of electronics and using standard test instruments and hand tools.
- Operates systems to demonstrate equipment, commission new systems, analyze performance and identify malfunctions. Writes routine programs for systems.
- Acts as our customer’s best service provider at all times thereby ensuring Convergint Technologies is the customer’s first choice for service.
- Consults with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
- May advise management regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements.
- Executes many of the technical aspects of multiple projects with varying timelines and budgets including, programming, graphics development, start-up, certification testing, customer training, close-out documentation, and on-going technical support etc..
- Identifies potential project risks, communicates to appropriate parties and assist in the development and implementation of strategies to minimize impact and to control deviations from estimated costs and project deadlines.
- Works closely with the Project Manager and / or Operations Manager and assists in the overall coordination of specific projects;
makes recommendations regarding quality of work and potential changes in scope, and identifies ways to continuously improve customer satisfaction.
Performs other duties and responsibilities as requested or required.
What You’ll Need
- Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted.
- Willing to learn technical skills and / or experience related to fire alarm systems, and / or electronic security systems.
- To be a self-starter and work well with direct supervision.
- Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).
- A valid driver’s license with a clean driving record.
- Ability to travel locally to jobsites on a regular basis. Minimal overnight travel may be required.
Company Benefits and Perks
Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company.
We offer a variety of programs and exceptional benefits to all of our colleagues :
- Company Holidays and Paid Time Off
- Fun & Laughter Day Off
- Medical, Dental & Vision Plan
- Life insurance & Disability Plan
- Wellness Program
- 401K Matching Plan
- Colleague Assistance Program
- Tuition reimbursement
- Competitive salary and compensation plan
- Vehicle reimbursement plan
- Corporate Social Responsibility Day
- And much more
Requirements :
Education : High School / GED or equivalent experience
Preferred Experience : (but not required) :
1-3 years relevant field service
Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.
Visit our Convergint to learn more about the company and the exciting opportunities available.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Security technician
Job Details
Description
Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Security Technician to join our amazing culture.
In this role, you will install, program, system start-up / check-out, certify, and customer train on assigned projects including small to large projects that vary in complexity.
As a Security Technician, you are a part of a dynamic team that allows you to grow as Convergint grows.
Who You Are
You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results.
You want to grow with us and deliver results as an exceptional Security Technician.
Who We Are
With 22-years of proven growth and exceptional performance, our mission is to be our customers best service provider. We realize the importance of diversity in achieving that goal.
Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry.
We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.
What you'll do with Our Training and Your Experience
- Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
- Acts as our customers best service provider at all times thereby ensuring Convergint is the customers first choice for service.
- Install, program, test, troubleshoot, repair, and service a variety of non-routine systems and equipment which may include security, fire alarm & life safety.
You will be a key interface for the provision of technical support and training for the customer and as such are accountable for maximizing customer satisfaction.
Completes accurate and detailed programming and service reports for customer and Convergint in a timely manner to allow for accurate invoicing and job cost tracking.
What You'll Need
- Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted.
- Solid technical skills and experience fire alarm systems, and / or electronic security systems.
- Solid programming skills and proven ability to troubleshoot problems and look for solutions
- To be a self-starter and work well with minimal supervision.
- Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper) and ability to read blueprints and drawings;
solid math skills (for some positions, this may include calculating area, velocity, resistance, voltage, etc.).
- Strong verbal, written and interpersonal communication skills.
- Solid organizational skills and the ability to handle multiple projects simultaneously.
- Advanced computer skills including familiarity with MS Office applications (Outlook, Word, Excel) and proficient in other relevant applications.
- A valid drivers license with a clean driving record.
- Ability to work remotely, connecting to systems via VPN. Minimal overnight travel may be required.
Company Benefits and Perks
Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company.
We offer a variety of programs and exceptional benefits to all of our colleagues :
- Company Holidays and Paid Time Off
- Fun & Laughter Day Off
- Medical, Dental & Vision Plan
- Life insurance & Disability Plan
- Wellness Program
- 401K Matching Plan
- Colleague Assistance Program
- Tuition reimbursement
- Competitive salary and compensation plan
- Vehicle reimbursement plan
- Corporate Social Responsibility Day
- And much more
Requirements :
Education : High School / GED or equivalent experience
Minimum Experience : 3-5 years relevant
Preferred Experience : (but not required) :
- Relevant field service
- Certifications : Product-specific certifications, Industry-specific certifications and / or licenses, Software House, Lenel, S2, Genetec, Avigilon, AMAG, Milestone or AXIS
Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.
Employment is contingent upon successful completion of background investigation and pre-employment drug screen.
Visit our Convergint to learn more about the company and the exciting opportunities available.