Receptionist
Receptionist
PRIMARY OBJECTIVES / JOB SUMMARY
Responsible for answering and directing incoming phone calls. Greet customers as they enter the Collision Center.
ESSENTIAL RESPONSIBILITIES / JOB FUNCTION Other duties may be assigned as necessary
Ensures that every customer is greeted and welcomed promptly, professionally and in a welcoming and friendly manner via phone or in-person.
Answer phoneswithin the first 3 rings and directs all calls to the correct individual.
Schedule appointmentsand pick-ups.
Provide updates to customers and insurance companies on the status of vehicle repairs.
Document and update customer records based on interactions.
Receive vehicles when they are dropped off.
Deliver vehicles to customers when they are picking them up.
Accurately manage a cash drawer.
Process payments.
Communicate with insurance companies.
Provide outstanding customer service to internal and external customers.
Other duties as assigned.
SKILLS / REQUIREMENTS
High School Diploma or equivalent required.
1-4 years of receptionist or customer service experience strongly preferred.
Knowledge of MS Office Suite preferred
Effective communication (written and verbal) and interpersonal skills required.
Ability to work in a high performance, fast-paced team environment.
Ability to adapt to and work effectively within a constantly changing environment.
Previous experience in customer service, sales, or other related fields is preferred.
Ability to build rapport with internal and external customers.
Ability to prioritize and multitask.
Positive, welcoming, energetic, and professional demeanor.
Excellent written and verbal communication skills.
Behaviors / Competencies :
Integrity-Respect and accountability at every level and every interaction
Customer Service-Provide the highest level of customer service while building customer satisfaction and retention
Innovation-Develops and displays innovative approaches and ideas to our business
Teamwork-Contributes to building a positive team spirit andsupports everyones efforts to succeed
Physical & Environmental
While performing the duties of this job, the employee is regularly required to use hands, and is required to talk and hear.
The employee is frequently required to stand, sit, and walk occasionally for long periods at a time. The employee may occasionally be required to reach with hands, arms and move objects up to 20 pounds.
Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust focus. In addition, abilities for assessing the accuracy, neatness and thoroughness of the work assigned is required.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individual with disabilities to perform the essential function.
Classic Collision is an Equal Opportunity Employer :
As an equal opportunity employer, Classic Collision does not discriminate against any employee or candidate based on age, race, gender identity, gender expression, genetic information, national origin, physical or mental disability, protected veteran status, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by all applicable federal, state, and local laws.
Reasonable Accommodations :
Classic Collision is an equal opportunity employer that is committed to working with and providing reasonable accommodations to individual with disabilities.
If you have a disability and you believe you need a reasonable accommodation to search for a job opening or submit an online application, please
e-mail . This email is listed exclusively to assist disabled job seekers whose disability prevents them from being able to apply online.
This job description is not a complete statement of all duties and responsibilities comprising the position.
Customer Service Representative
Customer Service Representative
Classic Collision is now hiring a Customer Service Representative for our Buckhead, GA location. Classic Collision was established in 1983 in Atlanta, Georgia with one single goal : To offer quality service to its customers with integrity and honesty.
Be a part of a rapidly growing company whose mission is to put safety, quality, integrity, and heart into every vehicle we repair and customer we serve.
Classic Collision offers competitive pay, benefits, and career advancement opportunities.
We look forward to you joining our team!
Customer Service Representative (CSR) serves as the first impression of Classic Collision's customer experience.
Responsibilities
- Ensures that every customer is greeted and welcomed promptly, professionally and in a welcoming and friendly manner via phone or in-person
- Explain and educate customers on repair process on a high level, including insurance claim information and processes.
- Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes
- Coordinate Rental Car / Tow companies to provide one-stop service to all customers
- Ensure all vehicles are delivered to customers by the assigned service advisor and if not available, by designated backup teammate
- May assist in customer communication throughout the repair process
- Monitor DRP assignments, estimate / repair appointments and capture rates of assignments
- Follow up on all DRP assignments present and past to maintain sales for the center
- Maintain DRP logbooks and Enterprise ARMS daily
- Secure proper payments
- Assist with reconciling invoices to payables report daily and monthly (as applicable)
- Ensure all customer comfort items are always fresh and available for customers as well as maintaining the customer waiting area
- Perform other administrative tasks and duties as required to successfully meet the needs of the business
- Other duties as assigned
Qualifications
Must be at least 18 years of age
Previous experience in customer service, sales, or other related fields is preferred.
Must have a valid drivers license and be eligible for coverage under company insurance policy
- Effective communication (written and verbal) and interpersonal skills are required.
- Organization and multi-tasking skills, good time management, and the ability to adapt easily to fast-paced environment
Behaviors / Competencies :
Integrity-Respect and accountability at every level and every interaction
Customer Service-Provide the highest level of customer service while building customer satisfaction and retention
Innovation-Develops and displays innovative approaches and ideas to our business
Teamwork-Contributes to building a positive team spirit andsupports everyones efforts to succeed
Physical & Environmental
While performing the duties of this job, the employee is regularly required to use hands, and is required to talk and hear.
The employee is frequently required to stand, sit, and walk occasionally for long periods at a time. The employee may occasionally be required to reach with hands, arms and move objects up to 20 pounds.
Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust focus. In addition, abilities for assessing the accuracy, neatness and thoroughness of the work assigned is required.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individual with disabilities to perform the essential function.
Classic Collision is an Equal Opportunity Employer :
As an equal opportunity employer, Classic Collision does not discriminate against any employee or candidate based on age, race, gender identity, gender expression, genetic information, national origin, physical or mental disability, protected veteran status, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by all applicable federal, state, and local laws.
Reasonable Accommodations :
Classic Collision is an equal opportunity employer that is committed to working with and providing reasonable accommodations to individual with disabilities.
If you have a disability and you believe you need a reasonable accommodation to search for a job opening or submit an online application, please
e-mail . This email is listed exclusively to assist disabled job seekers whose disability prevents them from being able to apply online.
This job description is not a complete statement of all duties and responsibilities comprising the position.
Production Manager
Classic Collision is now hiring a Collision Production Manager. Classic Collision was established in 1983 in Atlanta, Georgia with one single goal : To offer quality service to its customers with integrity and honesty.
Be a part of a rapidly growing company whose mission is to put safety, quality, integrity, and heart into every vehicle we repair and customer we serve.
Whose values are to be Helpful and Supportive, Passionate and Have Fun, Agile and Accommodating, Take Initiative and Work Hard, and to Communicate Openly and Honestly.
Classic Collision offers competitive pay, benefits, and career advancement opportunities.
We look forward to you joining our team!
Responsibilities
- Assigning repair work to technicians and supervising the workflow to complete vehicle repairs within specific target dates
- Provide daily supervision and direction to all production staff members
- Dispatch all work assignments to production personnel according to ability
- Responsible for ensuring that all repairs are completed correctly / accurately the first time in adherence with industry and Classic Collision standards
- Schedule all sublet work in a timely manner
- Meet with each technician daily to discuss work assignments and schedules creating a plan of accountability and time driven completions for each stage of production.
- Hold daily team meetings
- Maintain information within CCC1 to reflect vehicle status. Ensure information is always current & accurate
- Monitor work quality and provide day-to-day feedback and coaching to technician staff creating a team environment for both body & paint.
- Other duties as assigned
Requirements
- Must be at least 18 years of age
- Experience in auto repair industry or managing a team
- Advance understanding and knowledge of the repair process / procedures
- Must have a valid drivers license and be eligible for coverage under company insurance policy
- Effective communication (written and verbal) and interpersonal skills are required.
- Organization and multi-tasking skills, good time management, and the ability to adapt easily to fast-paced environment
Behaviors / Competencies :
- Integrity-Respect and accountability at every level and every interaction
- Customer Service-Provide the highest level of customer service while building customer satisfaction and retention
- Innovation-Develops and displays innovative approaches and ideas to our business
- Teamwork-Contributes to building a positive team spirit and supports everyones efforts to succeed
Physical & Environmental
While performing the duties of this job, the employee is regularly required to use hands, and is required to talk and hear.
The employee is frequently required to stand, sit, and walk occasionally for long periods at a time. The employee may occasionally be required to reach with hands, arms and move objects up to 20 pounds.
Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust focus. In addition, abilities for assessing the accuracy, neatness and thoroughness of the work assigned is required.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individual with disabilities to perform the essential function.
Classic Collision is an Equal Opportunity Employer :
As an equal opportunity employer, Classic Collision does not discriminate against any employee or candidate based on age, race, gender identity, gender expression, genetic information, national origin, physical or mental disability, protected veteran status, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by all applicable federal, state, and local laws.
Reasonable Accommodations :
Classic Collision is an equal opportunity employer that is committed to working with and providing reasonable accommodations to individual with disabilities.
If you have a disability and you believe you need a reasonable accommodation to search for a job opening or submit an online application, please e-mail .
This email is listed exclusively to assist disabled job seekers whose disability prevents them from being able to apply online.
This job description is not a complete statement of all duties and responsibilities comprising the position.