Clark Associates Companies Jobs (2)

Compensation : Starting at $53,000+ annualized

Who we are :

The WebstaurantStore is the leading e-commerce website to meet the purchasing needs of food service professionals worldwide.

WebstaurantStore, a Clark Associates company, is looking for proactive, detail-oriented candidates to join our growing company as a Logistics Specialist on our Outbound Transportation Team within our Logistics Department.

The Logistics Specialist role focuses on finding creative solutions for our day-to-day needs along with process improvement to keep up with our rapid growth.

Since 2020, The WebstaurantStore has nearly doubled in size! This role plays a key part in growing our business to support our customers to run their businesses more efficiently and profitably.

We are looking for driven, motivated candidates who are :

• Able to share past examples of implementing process improvements that created time or cost savings
• Able to think like an entrepreneur, challenging the status quo and having a drive for process improvement
• Able to work autonomously to take initiative and ownership of complex problems to find creative solutions
• Able to leverage data to support proposed solutions
• Adept at communicating effectively to a variety of audiences
• Detail oriented
• Able to prioritize and balance multiple responsibilities
• Able to balance desired business and customer outcomes
• A team player who wants to contribute to a thriving culture
• Able to flourish in a fast-paced, changing environment
• Computer literate
• A college degree is preferred but not required. Additionally, past industry experience is helpful but not required for this role.

As a Logistics Specialist you will :

• Make and execute decisions regarding the delivery needs of customer orders
• Manage relationships with transportation providers, vendors, Customer Service, and others to provide the best shipping experience for our customers
• Proactively problem-solve and communicate with appropriate departments when transportation or customer service issues arise
• Follow up on order and shipping errors to ensure accuracy and customer satisfaction
• Monitor key department metrics, including profitability, to identify opportunities for team improvement
• Collaborate with other stakeholders to ensure fast processing of orders
• Evaluate current processes and suggest any appropriate improvements or strategic solutions to increase efficiency and better the customer experience
• Ensure the smooth functionality of internal tools and systems to reduce friction in the outbound shipping process

What we have to offer :

• New Hire Training program with dedicated coaches to teach company history, culture, and systems / processes
• Continued Professional Development after initial training
• Opportunities for Growth based on performance, not tenure, including structured growth paths, formal leadership, job crafting, and continued learning.
• Competitive compensation
• Starting Package of 20 Days Paid Time Off (PTO)
• Student Loan Reimbursement Program
• Gym Membership Reimbursement
• A dedication to on Work / Life balance, workplace inclusion, and community involvement
• Flexible Remote Working Options*
• Remote Logistics Specialists employees enjoy the same training and support to be successful in the position as employees at our physical office locations.

We stay connected through video meetings, training sessions, and collaborative forums, and provide opportunities for you to connect with other employees from across the country both professionally and personally.

If you’re ready for a challenge and have the ambition to succeed in a fast-paced, growing industry, we’d love to discuss the Logistics Specialist position with you! To apply, submit your resume online today.

A cover letter including examples of process improvement is required for consideration.

Hiring Process :

Qualified applicants will be contacted for a phone interview and then may continue to 1 or 2 rounds of in-person (virtual) interviews.

POSITION SUMMARY

The Hospitality Professional with The Restaurant Store is responsible for delivering a high level of service and satisfaction to all customers in a retail branch location.

The Hospitality Professional will achieve a variety of operational goals through effective customer service strategies that align with the goals of our sales, purchasing, and inventory teams.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Conduct business-to-business sales and customer service with a focus on building and developing relationship with our customer base
• Execute on our proven TRS process : 1) build brand awareness, 2) assess customer’s needs, 3) exceed expectations, and 4) build loyalty
• Perform basic cashier functions and loading products into customer vehicles
• Perform general store maintenance through cleaning and merchandising functions, while also restocking shelves and putting away incoming stock
• Analyze basic inventory information to determine product availability and re-order status
• Promote our private label brands to maximize TRS gross profit
• Educate prospective customers on our competitive advantages (best people, best technology, and best price)
• Possess and maintain a thorough understanding of our website and educate customers on how to best-utilize our Brick and Click business model

EDUCATION and / or EXPERIENCE

• Minimum of 1 year of relevant experience in retail and / or supply chain management
• High school diploma or GED, or equivalent combination of education and experience

KNOWLEDGE, SKILLS, & ABILITIES

• Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint), and experience with CRM systems and project management tools
• Strong analytical and problem-solving skills
• Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding
• Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment
• Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence
• Service leadership approach with a demonstrated desire to exceed expectations

PHYSICAL DEMANDS

• Work is performed while standing and / or walking, up to and including 9 hours / day
• Requires the ability to communicate effectively using speech, vision, and hearing
• Requires regular bending, squatting, crawling, climbing, and reaching
• Requires the ability to regularly lift, carry, push, or pull medium weights, up to 50lbs.

WORK ENVIRONMENT

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and vehicles. Occasional activities may involve exposure to marked changes in temperature and humidity, and exposure to dust, fumes and gases.

The noise level in the work environment is usually quiet to moderate. The passage of employees through the work area is average and normal.