Cashier
Do you have the urge to smile all of the time? Do you like to help people and see a smile on other's faces? If so, then you can be a Cashier for Chopt.
Our cashiers are multi taskers who move quickly but take the time to ensure every customer experience ends Better.
Responsibilities :
- Ringing up customers' orders
- Utilizing proper cash handling procedures
- Maintaining a stocked, clean, and organized station
- Demonstrating a complete knowledge of the menu
- Adapting to the flow of the business with a sense of urgency
- Answering phone calls in a professional manner
- Monitoring pick-up and delivery orders
- Communicating with customers regarding promotions and new menu items
- Engaging with the customers and ensuring every person leaves happy
- Being a team player and looking for ways to provide Better customer service
Qualifications / Requirements :
- Must have the ability to communicate in basic English with customers
- Must have an ability to understand customer requests as well as the ability to respond with appropriate actions and provide accurate recommendations
- Must be competent on computerized register systems and have good cash handling skills
- Must understand and execute food safety and sanitation protocols
- Must have the ability to stand for long periods of time and work in a fast moving environment
- Standing, stooping, kneeling, walking , wiping, reaching, bending and lifting are required actions throughout a shift
- Ability to multi-task and handle multiple priorities during the shift
Benefits of working at Chopt :
- Competitive hourly rates and performance based pay increases
- A clear career path with opportunities for advancement 50% of all managers started in hourly positions
- Variety of Health and Wellness Benefits
- Pre-Tax Transit and Flexible Spending Benefits
- Generous PTO Policy for all employees
- Employee Meal Discounts
- Employee Assistance Resources
Work Conditions / Hours :
- Hours will vary and may include early mornings, late evenings, weekends and / or holidays
Dishwasher
Are you a neat freak? Do you love to keep things clean and organized? Do you enjoy being the backbone of a fast paced operation?
If so, then you can be a Dishwasher for Chopt. Our dishwashers maintain calm and diligent during the busiest of times. Ensuring all cleanliness, sanitation, and safety standards are adhered to, dishwashers maintain the kitchen in order to keep it Better.
Responsibilities :
- Washing and sanitizing all utensils, cutting boards, bowls and other tools
- Keeping a clean and organized dishwashing station
- Ensuring all chemicals are utilized properly and in the correct quantities
- Assisting team with cleaning duties as needed to include taking out the trash, sweeping and mopping
- Assisting with food prep when instructed by management
- Maintaining cleanliness and organization in all storage areas
- Ensuring all walls, drains, ceilings, and floors are clean and sanitary at all times
Qualifications / Requirements :
- Must be able to regularly lift boxes up to 50 lbs
- Must comprehend and execute correct set up and use of all dishwashing equipment
- Must understand and execute food safety and sanitation protocols
- Standing, stooping, kneeling, walking , wiping, reaching, bending and lifting are required actions throughout a shift
- Ability to multi-task and handle multiple priorities during the shift
- Must be able to perform duties that require standing for long periods of time and fast movement
Benefits of working at Chopt :
- Competitive hourly rates and performance based pay increases
- A clear career path with opportunities for advancement 50% of all managers started in hourly positions
- Variety of Health and Wellness Benefits
- Generous PTO Policy for all employees
- Employee Meal Discounts
- Employee Assistance Resources
Work Conditions / Hours :
- Hours will vary and may include early mornings, evenings, weekends and / or holidays
- All Chopt employees will be hired on a variable hour basis. Hours are scheduled based on performance and business necessities
Manager
SUMMARY :
Assistant General Managers hold a leadership position within the management team. Acting as a stand in when the General Manager is not present, the AGM is responsible to drive the full scope of restaurant operations in relation to people, operations and financial management.
Assistant General Managers have demonstrated the ability to manage all aspects of the business and play a vital role supporting the GM's long and short term vision for the restaurant.
AGMs are seen as high potential
managers that are being developed to become Chopt's future 'General Managers'.
RESPONSIBILITIES : People Management
People Management
- Oversees and manages store level human resources objectives : recruitment, onboarding, training, performance management / evaluations, disciplinary action, succession planning (JourneyMap), payroll and HR administration
- Ensures compliance with all company, federal, state and local labor laws and policies; partners with General Manager and / or HQ human resources to resolve employee relation issues
- Responsible for coordinating and facilitating team meetings that communicate company-led initiatives, including but not limited to saladbration, compliance training and SOP trainings
- Inspires team to execute high hospitality standards and initiates service recovery plans as needed; Drives training initiatives and ensures restaurant has the requisite amount of expert Choprs and resources to properly execute duties The Chopt Way’
- Actively seeks opportunities to foster team morale; responsible for the engagement and retention of employees
- Engages in the leadership development of employees : identifying potential and developing talent through mentorship and coaching opportunities;
provides feedback to all team members as needed
Appropriately delegates duties to non-exempt managers, shift leaders and hourly staff in accordance to job level
Operations Management
Maintains The Chopt Way’ standards by continually monitoring and auditing
production, employee productivity, food and beverage quality, guest satisfaction
and store cleanliness (POV); initiating and delegating actions of improvement
when needed
Continuously ensures store and team members are in compliance with OSHA,
local health and safety codes as well as company food safety policies and
procedures; responsible for ensuring location passes any company issued or
local health department audits
- Oversees and participates as needed in opening, closing and shift transition functions
- Oversee and manage inventory flow process, including resolving issues with vendors, inventory flow and COGs
- Drive customer loyalty by creating and maintaining rapport with guests, promotion of store catering program, community relationship building and local store marketing initiatives
- Ability to execute all operational administrative duties, including but not limited to ordering, receiving orders, scheduling, P&L reports and HR paperwork
Financial Management
Drive financial objectives by analyzing P&L variances; initiating corrective actions; establishing and monitoring financial controls;
developing and implementing strategies to increase average meal checks / profits
- Forecast short and long term inventory and labor needs; schedule and make adjustments as needed to meet daily and period budget
- Review and audit entries on financial reports and logs; run end day reporting (sales / labor)
- Oversee and participate in all cash handling duties and execute all POS managerial duties, including auditing cash drawers as needed
QUALIFICATIONS
General Requirements
- Fulfills all requirements of a Non-exempt (NE) Manager
- Minimum of 2-3 years of supervisory experience, preferably in a quickserve / food & beverage operation Soft Skills
- Excellent written and verbal communication skills, including the ability to lead team meetings and professionally correspond via e-mail
- Able to build rapport with vendors, customers, employees and stakeholders of all levels within and outside the organization
- High-level organizational skills with multi-tasking capabilities; able to operate
with a sense of urgency and effectively direct change of priorities to the team
- Ability to cultivate a team that executes based on Chopt core values, BETTER Hospitality standards and Chopt sixth sense
- Possess a high-level of critical thinking skills to handle customer complaints and employee relations issues appropriately and according to company policy
- Passion for the development of others; strong coaching skills
Hard Skills
- Proficient in Windows and Microsoft Office / Excel management reporting
- Managerial understanding of Point of Sales (POS) systems / functions and inventory / cost control applications
- Possess proficient mathematical, quantitative and analytical skills in order to under-stand and execute all financial management duties
- Experience with P&L Analysis; ability to interpret financial statements, understand contributing factors and prepare action plans based on analysis
- Understands local and state laws regarding labor relations, food safety, workplace safety (OSHA) and can ensure location adheres to all relegations
Physical Requirements / Work Conditions
- Must have the ability to stand for long periods of time and work in a fast-paced environment
- Standing, stooping, kneeling, walking, wiping, reaching, bending and lifting are required actions throughout a shift
- Ability to lift up to 50 pounds as needed throughout shift
- Availability to work flexible shifts and schedules, inclusive of some weekends and some holidays as needed; five-day work week.