Account manager
Charger Logistics
Chattanooga, TN
Responsibilities
- Build strong relationships with customers by staying in constant communication to ensure day to day and long-term needs are met
- Manage customer expectations and provide exceptional customer service
- Work with Implementation team on successful opportunities to ensure accuracy in our pricing program
- Participate in rate matrix reviews to ensure profitability and competitiveness for key accounts
- Participate in rate calculations, report preparation and customer presentations for all large-spend bids
- Ensure customer commitments are met, working with internal teams and executing operational tasks as needed
- Identify, manage and build new business relationship in the target market
- Collaborate and provide assistance to Customer Service Manager in delivering optimal transportation service solutions.
- Maintain a database of clients, prospects, partners and vendors
- Monitor market conditions, product innovations, and competitors' products, prices, and sales
- Perform administrative duties, such as preparing sales budgets and reports, keeping sales records, and filing expense account reports
- Consult with clients to resolve problems and to provide ongoing support
- Coordinate prospect, sales and current customer meetings working closely with VP of Sales / CS
Requirements
- Proven track record with a strong focus on account management, setting appointments, presenting and meeting with customers, pricing, proposals through to 'closing the deal'
- 2+ years of sales and account management experience in transportation and logistics field is preferred
- Recent college or university degree in Marketing or Business-related field is required
- Previous experience in an analyst role and or in pricing function is an asset
- Ability to understand the business processing requirements using technology and conceptualize creative solutions to implement them
- Experience working B2B sales involving complex deals is an asset
- Strong verbal, written, and presentation skills & strong interpersonal and customer relation skills
- Strong negotiation skills with proven closing ability
- Ability to function independently with little or no supervision as well as function in a team environment
Benefits
- Competitive Salary
- Career Growth
Full-time
Logistics Analyst
Charger Logistics
Chattanooga, TN
Responsibilities
- Review and analyze reports on metrics from Operations team and work alongside IT department to determine technical approaches and solutions to increase process efficiency.
- Work closely with the Operations and IT departments to recommend and implement process improvement initiatives.
- Provide weekly / monthly analytics across all aspects of transportation and warehousing allowing for quick decision making to drive results.
- Receive, analyze and process all incoming RFP and spot rate requests for cross border, domestic Canada and domestic USA business opportunities.
- Ensure clean and accurate documentation that may include aspects, such as business requirements, technical specifications, and write findings in the form of reports.
- Review individual spot rate requests. Request clarification as needed. Source carriers and submit rates.
- Define scope and objectives for projects following meetings with Operations and IT teams.
- Liaison routinely with various stakeholders to determine the status and efficiency of new initiatives.
- Develop business cases and / or project summaries; prepare needs analysis and problem definition; identify current state, desired future state, and gap.
- Working on special projects as required.
Requirements
- Bachelor’s Degree Business, Accounting, Finance, Mathematics and Analytics is preferred
- 2-4 years of experience in an Analyst role.
- Great knowledge of IT processes and MS Office with the willingness to constantly update knowledge.
- Experience working in a 3PL, supply chain logistics or warehouse environment is preferred.
- Possess and utilize excellent verbal and written communication skills and the ability to interact professionally with a diverse group of executives, managers, and subject matter experts.
- Strong problem-solving skills and the ability to troubleshoot issues and find solutions in a timely manner.
- Highly organized with the ability to multitask and prioritize tasks.
Benefits
- Competitive Salary
- Healthcare Benefit Package
- Career Growth
Full-time
Logistics Analyst
Charger Logistics
Chicago, IL
Responsibilities
- Review and analyze reports on metrics from Operations team and work alongside IT department to determine technical approaches and solutions to increase process efficiency.
- Work closely with the Operations and IT departments to recommend and implement process improvement initiatives.
- Provide weekly / monthly analytics across all aspects of transportation and warehousing allowing for quick decision making to drive results.
- Receive, analyze and process all incoming RFP and spot rate requests for cross border, domestic Canada and domestic USA business opportunities.
- Ensure clean and accurate documentation that may include aspects, such as business requirements, technical specifications, and write findings in the form of reports.
- Review individual spot rate requests. Request clarification as needed. Source carriers and submit rates.
- Define scope and objectives for projects following meetings with Operations and IT teams.
- Liaison routinely with various stakeholders to determine the status and efficiency of new initiatives.
- Develop business cases and / or project summaries; prepare needs analysis and problem definition; identify current state, desired future state, and gap.
- Working on special projects as required.
Requirements
- Bachelor’s Degree Business, Accounting, Finance, Mathematics and Analytics is preferred
- 2-4 years of experience in an Analyst role.
- Great knowledge of IT processes and MS Office with the willingness to constantly update knowledge.
- Experience working in a 3PL, supply chain logistics or warehouse environment is preferred.
- Possess and utilize excellent verbal and written communication skills and the ability to interact professionally with a diverse group of executives, managers, and subject matter experts.
- Strong problem-solving skills and the ability to troubleshoot issues and find solutions in a timely manner.
- Highly organized with the ability to multitask and prioritize tasks.
Benefits
- Competitive Salary
- Healthcare Benefit Package
- Career Growth
Full-time
Logistics Account Manager
Charger Logistics
Atlanta, GA
Responsibilities
- Build strong relationships with customers by staying in constant communication to ensure day to day and long-term needs are met
- Manage customer expectations and provide exceptional customer service
- Work with Implementation team on successful opportunities to ensure accuracy in our pricing program
- Participate in rate matrix reviews to ensure profitability and competitiveness for key accounts
- Participate in rate calculations, report preparation and customer presentations for all large-spend bids
- Ensure customer commitments are met, working with internal teams and executing operational tasks as needed
- Identify, manage and build new business relationship in the target market
- Collaborate and provide assistance to Customer Service Manager in delivering optimal transportation service solutions.
- Maintain a database of clients, prospects, partners and vendors
- Monitor market conditions, product innovations, and competitors' products, prices, and sales
- Perform administrative duties, such as preparing sales budgets and reports, keeping sales records, and filing expense account reports
- Consult with clients to resolve problems and to provide ongoing support
- Coordinate prospect, sales and current customer meetings working closely with VP of Sales / CS
Requirements
- Proven track record with a strong focus on account management, setting appointments, presenting and meeting with customers, pricing, proposals through to 'closing the deal'
- 2+ years of sales and account management experience in transportation and logistics field is preferred
- Recent college or university degree in Marketing or Business-related field is required
- Previous experience in an analyst role and or in pricing function is an asset
- Ability to understand the business processing requirements using technology and conceptualize creative solutions to implement them
- Experience working B2B sales involving complex deals is an asset
- Strong knowledge and understanding of the sales planning process
- Strong verbal, written, and presentation skills & strong interpersonal and customer relation skills
- Strong negotiation skills with proven closing ability
- Ability to function independently with little or no supervision as well as function in a team environment
Benefits
- Competitive Salary
- Healthcare Benefit
- Career Growth
Full-time
Logistics Coordinator
Charger Logistics
Indianapolis, IN
Responsibilities
- Efficiently match available freight loads with available carrier options.
- Build and track freight loads in the Company’s Transportation Management System (TMS)
- Finding availability, covering FTL shipments for Account Managers. In Bound, Out Bound and Cross Border load booking required.
- Arrange transportation, Dispatch load confirmations to carriers and fleet dispatchers, orchestrate pick-ups and deliveries to meet customer requirements.
- Continually reviews Load costs, transportation rates, and / or the prices of different equipment to keep costs down where possible.
- Maximize brokerage coverage by developing and maintaining excellent relationships with our clients and suppliers.
- Manage daily shipment activities, resolving issues to ensure pickup and delivery is on time.
Requirements
- Bachelor’s degree or College Diploma in Business, Logistics and / or Supply Chain Management.
- 1-3 years of freight forwarding / 3PL experience.
- Previous administrative logistics, land transportation and service experience preferred.
- Experience working with FTL shipments.
Excellent Customer Service and geographical knowledge within North America an asset.
- Knowledge of rules and regulations for over the road and shipments moving international.
- Good time-management with an ability to prioritize and multi-task.
- Must have good negotiation skills, be persuasive and energetic.
- Possess and utilize excellent verbal and written communication skills and the ability to interact professionally with a diverse group.
- Exhibit good knowledge of Microsoft Office, Excel, and other applications.
Benefits
- Competitive Salary
- Healthcare Benefit Package
- Career Growth
Full-time