Central Business Solutions Jobs (3)

Position Role / Tile : Marketing Event Coordinator

Location : Chicago, IL

Responsibility :

• Coordinating event logistics and vendor management for NA sponsored events
• Contributing to a pre-event communication
• Assisting in updating event documentation
• Collecting and sorting follow on and outcomes from events
• Assisting in execution of NA events in-person, hybrid and virtual, trade shows and client / channel conferences
• Assisting in post-event content creation and distribution via Marketo as well as copy writing for social media promotion.

Technical and non-technical skills may include :

• Marketing, promotional and / or event planning skills required
• Strong, efficient yet creative writing skills including knowledge of AP style.
• Excellent organizational and time management skills as well as experience with project management
• Ability to work under pressure
• Basic understanding of technology associated with event sites; Ariba, Marketo, and Workfront
• Microsoft Ecosystem knowledge, including SharePoint, Excel, PowerPoint

Position Role / Title : Data Analyst

Location : Austin. TX -Onsite

Job Description : Bi Tableau

Bi Tableau

PL / SQL

Good in Reporting tools

With good Analytical tools

Responsibilities

• Perform end-users adds, changes, deletions and account / MFA / password resets in Active Directory and Azure AD.
• Support end-user mobile smart devices i.e., iPad, iPhones, and Android devices.
• Provide advanced, L2 / L3 support to end-users for Azure AD, on premises AD, Exchange Online, SharePoint, OneDrive, Office 365, PC hardware, operating systems, software applications, peripherals, installations, and device management.
• Provide advanced degree of technical support to customers on operational or maintenance aspects of system equipment and serves as client contact on technical and service-related problems.
• Diagnose and repairs mechanical, hardware, software, and system failures using established procedures.
• Act as the primary provider of technical support to users for hardware, OS, and application issues for all end-user, including Executive Level clients.
• Monitor and update Service Desk incident tracking tickets (ServiceNow) for issue response and resolution.
• Function as primary point of contact and communication with end-user from assignment of ticket to successful resolution of issue.
• Work with various automated and manual build and imaging methodologies.
• Perform installations, moves, software and hardware additions and changes to end-users IT equipment.
• Advanced research of client issues and effectively resolve.
• Interact with resolver groups to diagnose and resolve problems when possible.
• Document processes and procedures for self-help and for informational troubleshooting for other resolver groups.

Skills :

• Solid history and expert working knowledge of Windows 10. Windows 11 a strong plus.
• Solid understanding of Networking - TCP / IP, Remote Connectivity, Wi-Fi.
• ServiceNow, ITSM or other major Ticketing System experience a strong plus.
• Must have excellent communication, documentation, and interpersonal skills.
• Must have the technical ability to provide desk side support for computer and printer hardware, common software applications, Microsoft OS issues.
• Ability to understand and explain complicated technical concepts to non-technical end-users to promote their knowledge of their technology tools.
• Ability to gain an understanding of the end-user's problems and deliver solutions and recommendations to solve quickly and proactively.
• Must be able to interface appropriately with multi-million-dollar producers and ultra-high net-worth clientele in our Headquarters.
• Self-starter with the ability to solve complex problems with innovate where needed with unique solutions.
• Must have excellent time management, prioritization, communication, and customer service skills.
• Ability to work independently with minimal supervision.
• Experience utilizing remote support tools for end-user support; diagnostic and repair.
• Ability to troubleshoot and configure end-user mobile devices i.e., smart devices, iOS, and Android devices.
• Qualifications;
• 3+ years of experience providing end-user deskside support, with a focus on as many of the following technologies areas as possible : Azure Technologies (Exchange Online, Azure AD, Endpoint