Castle Group Jobs (2)

Overview

Under the direction of the Assistant Director of Security (Site Supervisor) and Director of Security, this position is responsible for maintaining the security and safety of people and property by enforcing established rules and regulations.

Security Officers are employees of CastleGuard. Accordingly, they are accountable to CastleGuard for all human resources and personnel-related issues.

On operational matters security officers are accountable to the Assistant Director of Security and Director of Security.

Responsibilities

May include some or all of the following as applicable)

Maintain access control at gatehouse entry, confirm identification of either guest or resident and ask for permission from authorized party (resident / management) for access of person at gate.

As necessary, check computer file. Maintain records of entry by process servers, emergency vehicles, police units, municipal, county, state or federal vehicles and the purpose of their entry.

Watch pedestrian traffic and monitor cameras as gate operations allow. Handle gate traffic delays in accord with proscribed procedures.

• Possess knowledge of site interior so as to be able to direct guests, contractors and emergency vehicles how to get from place to place within premises.
• As applicable, perform pedestrian or vehicle patrol of assigned area. Said patrol will include but not be limited to : checking of doors and windows to proscribed locations, checking for debris, trash, damage, suspicious persons or vehicles, etc.

Patrols may also involve the use of a guard tour device in which case locations of tour points would be indicated to officer and require they be hit a pre-determined number of times each shift.

• Possess strong interpersonal and communication skills. Duties include the ability to communicate using clear and appropriate communication skills in formal and informal settings such as mediating disputes, advising of processes and rules, and enforcing policies and procedures while being polite but firm in all matters of communication.
• Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Respond to general alarms, power outages, broken water / power lines and security breaches of any kind in accordance with established post orders;

contact police or fire department in case of emergency, such as fire, storm, or crime.

• Maintain radio / telephone communications in a professional manner.
• Observe suspicious persons, assess intentions, and take action as appropriate including contacting local law enforcement as necessary.

At no time is an officer to engage anyone in a physical manner except when the officer’s personal well being is directly threatened.

• Observe, recall, and distinguish characteristics of persons, suspects, automobiles, location, property, etc. to include colors, shapes, sizes, height, weight, abnormalities, changes or differences since last observed, and other distinguishing characteristics and to be able to communicate this in a verbal and written format.
• Able to maintain composure and control when confronted with potentially hostile situations.
• Additional duties as assigned.

Qualifications

Education / Training / Certifications / Licenses :

• High school diploma or equivalency required.
• Security Officer D license from the State of Florida.
• A valid Florida driver’s license and a driving record in good standing.

Experience / Knowledge / Skills :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. These requirements are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Previous security experience preferred.

Computer literacy :

Intermediate command of computer hardware / software is required; specifically, knowledge of Microsoft Windows, Word, Excel, Power Point and Outlook.

Knowledge of ADBI software preferred.

Language requirements :

Multiple language fluency is desirable.

Travel and availability requirements :

Ability to work extended hours and weekends on as needed basis, as well as ability to quickly respond to a change in work demands.

Physical Requirements :

• Ability to lift up to 50 lbs.; may be required to stand for long periods of time in excess of 2 hours; to bend over from time to time as post requirements demand;
• to look at computer screens extensively during the course of an 8-hour shift. Communicate, receive and exchange ideas and information by means of the spoken and written word;

ability to quickly and easily navigate the property / building as required to meet the job functions.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions :

The majority of the work is performed in an indoor / outdoor setting with little to moderate noise levels.

Disclaimer : This is not an all-inclusive job description. In addition, management has the right to change any portion of this job description at any time and for any reason .

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Overview

Responsible for professional, effective and efficient handling of all residents’ requests and needs upon entering the community.

The Front Desk / Concierge or Desk Attendant also provides exemplary service in a manner consistent with the values and mission of the Castle Group.

He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service as it relates to this function.

This includes working interdepartmentally, as well as, with our external customers.

Responsibilities

May include some or all of the following as applicable)

• Answers phone and greets residents / guests upon entry, responds to requests, questions and any other needs.
• Documents issues or transactions as needed.
• Develop knowledge of surrounding areas and attractions.
• Keeps track of activity logs and incident reports, records and forms for the Community Association Manager’s review daily.
• Demonstrates excellent customer service, communication and time management skills.
• Monitors Emergency Response System and responds in a timely and efficient manner within hours of notification.
• Monitors and controls Electronic Security Control Systems if applicable.
• Logging in all packages and tracks them through to pick-up by recipient.
• Follows-up on all complaints / issues notifying Community Association Manager as necessary.
• Ensures all safety precautions and procedures are followed while performing duties.
• May assist with resident notifications or special events.
• Process work orders and files resident documents and invoices, if applicable.

Qualifications

Education / Training / Certifications / Licenses :

High school diploma or equivalency required. College level courses in business or hospitality preferred.

Experience / Knowledge / Skills :

One (1) to two (2) years of business experience preferred. Outstanding customer service, communication and interpersonal skills required.

Effective written and verbal skills.

Computer literacy :

Intermediate command of computer hardware / software is required.

Language requirements :

Multiple language fluency may be required or preferred, depending on community.

Travel and availability requirements :

May be required to travel for training sessions off-site on an ad-hoc basis. May be occasionally required to cover for front desk staff at other communities within a reasonable commuting distance when needed.

Ability to work extended hours and weekends if needed.

Physical Requirements :

Ability to lift up to 40 lbs. work in an upright standing or sitting position for long periods of time, will fluctuate day by day;

Must be able to stand up regularly to greet residents or remain standing for long periods, depending on post. Handle, grasp and lift objects and packages.

Reach with hands and arms, communicate, receive and exchange ideas and information by means of the spoken and written word.

Ability to quickly and easily navigate the property / building as required to meet the job functions and complete all required forms.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions :

The majority of work will be completed indoors in a temperature-controlled environment with little to moderate noise levels.

May require outdoor site visits on an occasional basis.

Disclaimer : This is not an all-inclusive job description. In addition, management has the right to change any portion of this job description at any time and for any reason .

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