Casino Del Sol Resort Jobs (2)

Requisition Number

3735

Job Title

Spa ReceptionistJob Description

Job Description

Position : Spa Receptionist

Department : Hotel Operations / Spa

Job Summary : Performs a variety of support functions for the Spa ranging from answering the telephone, scheduling guests, recommending treatments, and selling products.

Duties and Responsibilities (specific areas of responsibility include but are not limited to) :

• Keeps a positive attitude at all times.
• Oversees daily desk operations and performs tasks such as answering telephones, booking appointments, checking guests in and out, selling products, and assisting guests with questions.
• Processes all Spa transactions and produces end of shift reports
• Welcomes and greets all incoming guests; ensures a pleasant visit for each guest by maintaining a professional level of communication.
• Reviews all daily schedules for arrivals and departures.
• Evaluates and manages the daily schedule for open appointments, extra labor, and recognition of important persons or events.
• Addresses issues in a pleasant and professional manner and keeps the supervisor informed; refers situations that are difficult to resolve to a supervisor.
• Provides support to staff and provides instruction on Spa services.
• Coordinates staff appointments to ensure a smooth flow.
• Conducts tours of the Spa, as necessary.
• Handles billings and receipts for Spa services and retail sales.
• Works with accounting to check for proper billing procedures.
• Processes mail orders and sells gift certificates.
• Acts as a resource for policies, programs, services, and activities.
• Prepares and maintains the Spa according to Spa policy.
• Keeps appropriate inventory levels by regularly ordering supplies and products.
• Restocks retail products when inventory shelf counts are low.
• Notifies supervisor if equipment is broken and needs repair or replacement.
• Assists with maximizing retail sales.
• Exhibits results-oriented behavior by resolving problems and anticipating needs.
• Ensures food and beverage items arrive to guests on time.
• Participates in cross-training on all facets of the Spa.
• Assists in keeping all areas up to standard, including keeping it neat and clean by performing tasks such as picking up towels, cleaning lounge areas, and picking up cups and dishes.
• Assists department team members with keeping a passing score on shopper inspections.
• Attends departmental and Enterprise meetings as required.
• Maintains a flexible shift schedule and advises supervisor about any changes.
• Maintains an awareness of current trends in the spa industry with a focus on product and service development.
• Displays a diplomatic, polished, and professional demeanor in the workplace; maintains confidentiality.
• Follows established safety and security policies and procedures including reporting accidents, injuries, and unsafe working conditions immediately to a supervisor.
• Maintains confidentiality of proprietary information; protects Enterprise assets.
• Performs other job-related duties as assigned

Knowledge, Skills, and Abilities :

• Extensive knowledge of spa services and products.
• Knowledge of departmental and Enterprise policies, standards, and procedures as well as applicable laws and regulations.
• Knowledge of standard office software, policies, procedures, and practices.
• Computer proficiency with Microsoft Office, especially word processing and spreadsheet applications, as well as spa software and Micros Point-of-Sale system.
• Organization, planning, and time management skills.
• Excellent telephone and guest service skills
• Skill in developing and maintaining good working relationships.
• Skill in working with details.
• Ability to concentrate, exert good judgment, and be flexible.
• Ability to work in a fast-paced, pressure-filled work environment.
• Ability to work well with people, assess their needs, and provide assistance.
• Ability to listen, communicate, and assess situations with accuracy.
• Ability to problem solve.
• Ability to work independently as well as in a team environment to effectively and efficiently respond to team member and guest needs.
• Ability to quickly adapt and manage multiple priorities from multiple persons.
• Ability to perform mathematical computations pertaining to the position.
• Ability to follow department procedures.
• Ability to convey a diplomatic, polished, and professional demeanor in the workplace.
• Ability to use standard office equipment such as a multi-line telephone, computer, and photocopier.

Minimum Qualifications :

• Six (6) months job-related experience.
• Computer proficiency with Microsoft Office, especially word processing and spreadsheet applications, as well as spa software and Micros Point-of-Sale system.
• Must be able to work any shift, weekends, holidays, special events, and overtime, as needed
• Must have employment eligibility in the U.S.
• Must be able to obtain, maintain, and retain a valid non-gaming license.

Preferred Qualifications :

• Receptionist experience in a spa environment.
• High School or General Equivalency Diploma.
• Bilingual (English / Spanish)

Requisition Number

3697

Job Title

BartenderJob Description Job Description

Position : Bartender

Department : Food and Beverage

Job Summary : Provides beverage service to guests in an efficient, courteous, and professional manner displaying a high standard of guest service.

Duties and Responsibilities (specific areas of responsibility include but are not limited to) :

1. Offers warm and sincere welcome / farewell to guests using a guest's name, when possible, and making good eye contact.

2. Communicates with guests using clear and enthusiastic words, tone, and body language at all times.

3. Makes guests feel appreciated through actions; offers assistance before it is requested.

4. Anticipates guests' needs by being alert to signals such as their raising a hand; acknowledges guests so they know the signal was observed.

5. Mixes, garnishes, and serves alcoholic and non-alcoholic drinks for guests following standard recipes.

6. Rings drink orders into point-of-sale system immediately, collecting money for drinks served, and making change.

7. Works with others to keep all areas cleaned and stocked in accord with departmental standards at all times.

8. Performs opening and closing inventories of spirits.

9. Teams with others to maintain an effective atmosphere and an efficient beverage service.

10. Teams with others to maintain an attractive bar display in accord with departmental standards.

11. Ensures cleanliness of the bar area and glassware.

12. Complies with State alcohol server requirements.

13. Follows established safety and security policies and procedures including reporting accidents, injuries, and unsafe working conditions immediately to a supervisor.

14. Ensures uniform and personal appearance is clean and professional.

15. Resolves guest complaints in a diplomatic and level headed manner quickly, professionally, and effectively.

16. Requests supervisor assistance when needed for an uncooperative guest or when unable to fulfill a request.

17. Demonstrates positive, interpersonal skills with guests and team members.

18. Functions as a supportive team member during shifts.

19. Performs other job-related duties as assigned.

Knowledge, Skills, and Abilities :

1. Knowledge of beer, wine, and spirits as well as standard drink recipes.

2. Knowledge of applicable health standards and workplace safety procedures.

3. Knowledge of applicable laws and regulations as well as Sol Casinos' internal controls, policies, and procedures.

4. Proficiency with point-of-sale systems.

5. Strong organizational, planning, and time management skills.

6. Strong communication skills.

7. Skill in working courteously with the public as well as developing and maintaining strong working relationships.

8. Basic reading skills.

9. Ability to operate all equipment used at the bars, such as blenders and cash terminals.

10. Ability to work effectively in a team environment with minimal supervision.

11. Ability to exercise independent judgment.

12. Ability to cheerfully handle stress in a fast paced environment.

13. Ability to effectively multitask.

14. Ability to perform mathematical computations pertaining to the position.

15. Ability to maintain the physical stamina required, including an ability to stand for long periods.

16. Ability to lift up to twenty (20) pounds, with or without a reasonable accommodation.

17. Ability to work in a smoking environment.

Minimum Qualifications :

1. Certification from an accredited or state licensed bartending school OR one (1) year bartending experience OR two (2) years bar back experience, including a combination of one (1) year guest service and money handling experience.

2. Must be 19 years of age.

3. Computer proficiency with point-of-sale systems.

4. Must either possess or obtain valid Food Handler's and Alcohol Awareness cards within three (3) months of employment.

5. Must be able to work any shift, weekends, holidays, special events, and overtime, as needed.

6. Must be able to work in a smoking environment.

7. Must have employment eligibility in the U.S.

8. Must be able to obtain, maintain, and retain a valid non-gaming license.

Preferred Qualifications :

1. One (1) year high volume bar experience.

2. Bilingual (English / Spanish)