Customer Service
Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position.
Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.
Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.
Benefits
Paid Holidays
Base Salary with Commissions
Bonus Opportunities
Paid Time Off (PTO)
Holidays Off
Team Building Activities
Office Snacks & Coffee
Responsibilities
- Process customer policy change requests.
- Secure all Trailing Documents from customers.
- Handle all incoming claim calls from customers.
- Complete Evidence of Insurance requests.
- Take premium payments from customers.
- Ask each customer for referrals and explain our referral program.
- Maintain knowledge of new products.
- Maintain client relationships with follow up phone calls.
- Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.
Requirement
- Possess an upbeat, positive and enthusiastic attitude.
- Be a fantastic presenter.
- Proficiency to multi-task, follow-thru and follow-up.
- Excellent Communication / interpersonal skills.
- A Property & Casualty license is preferred but will train good individual.
- Prior Sales Experience.
- Must be highly self-motivated.
- Career minded vision.
- Great Customer Service Skills.
- Be equipped with great listening and closing skills.
Marketing
Our insurance office is looking for a confident and highly motivated individual that's interested in a great entry level telemarketer / lead generator opportunity.
As an entry level telemarketer / lead generator you will make outbound calls to generate appointments and market insurance products or services within the community.
This position holds a base salary + commission opportunity with future long term career advancement available. Apply today to start your path to a new sales or service career today!
Benefits
Paid Holidays
Base Salary with Commissions
Bonus Opportunities
Paid Time Off (PTO)
Holidays Off
Responsibilities
- Solicits for new business via telephone, networking, and other lead sources.
- Answer incoming phone calls on the first ring.
- Prospecting and generating new business through leads & referral sources.
- Be outstanding at relationship building.
- Cold call, direct email and perform other lead generation activities.
- Schedule appointments for sales staff to meet prospective customers.
Requirement
- Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
- Possess an upbeat, positive and enthusiastic attitude.
- Be a fantastic presenter.
- Excellent Communication / interpersonal skills.
- Must have ability to multi-task.
- Must be highly self-motivated.
- Professional phone etiquette.
- Strong work ethic and leadership skills.
- Driven and goal-oriented individual.
- Be capable of handling customer rejection.