Brand Ambassador - Operations
Brand Ambassador - Operations
Full-time
Company Description
Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story.
At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you're part of a movement that belongs to something bigger.
One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm.
We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.
Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.
Job Description
Key Responsibilities :
- Ensure highest level of customer service aligning with Canada Goose’s expectations of quality and authenticity
- Support leadership on implementation of monthly visual directives by ensuring merchandise is received and processed in a timely manner and available for sales floor
- Ensure proper organization and accessibility of merchandise broken down by style, colour, and size
- Ensure timely process of all shipments, transfers, damages, supplies and the overall organization of stock areas
- Attend all product knowledge sessions to gain knowledge on Canada Goose’s merchandise and be the expert to customer inquiries
- Complete markdown process accurately and in a timely manner according to company standards
- Educate customers on specific product features and benefits on various types of merchandise
- Resolve all customer service issues and partner with the GM or AGM with issues outside of company policies
- Contribute to positive employee relationships through effective communication, teamwork and partnership with co-workers and leadership
- Demonstrate values and behaviours consistent with the Canada Goose’s culture
- Performing other duties as assigned
Education, Qualifications and Experience :
- Minimum of 2 years of retail experience, preferably in a customer focused, fashion brand environment
- Experience working with affluent and luxury brands an asset
- Proven track record of successful sales experience, exceeding quota
- Flagship or high profile locations and brands
Knowledge, Skills and Attributes :
- Ability to stand for long periods of time and to work retail hours (standard, peak, and holiday)
- Ability to work efficiently in a fast-paced and team oriented environment with high degree of multi-tasking with minimal supervision
- Excellent attention to detail, taking initiative, and promotes a positive working environment
- Ability to work well with others to collectively exceed store sales
- Strong negotiation skills combined with an adaptable approach to selling
- Ability to establish and maintain strong interpersonal relationships
- Excellent communication and interpersonal skills
- Self-motivated, able to work independently and know when to seek guidance
- Advanced skills in Microsoft Office; specifically Word and Excel
- Ability to lift, push, pull up to 50 pounds regularly
Additional Information
All your information will be kept confidential according to EEO guidelines.
What’s in it For You?
- A company built on Canadian roots and heritage
- Your work is recognized with a comprehensive and competitive Total Rewards Program
- Opportunities for career growth through numerous internal and external programs
- Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
- Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- Inspiring leaders and colleagues who will lift you up and help you grow
We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work everyday.
We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world, identify challenges, and to discover, design, produce, and deliver great products and service.
Our different perspectives are what enable us to create, dream and live in the open.
Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
Security Ambassador
Security Ambassador
Full-time
Company Description
Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story.
At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you're part of a movement that belongs to something bigger.
One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm.
We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.
Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.
Job Description
As the Security Ambassador at Canada Goose, you will act as a front-line brand ambassador to guests and team members of Canada Goose.
Come join us now for this amazing career opportunity!
The Role :
- Be visible to guests as they enter the store premises and control access to property
- Acknowledge guests as they enter and exit the property
- Assist in creating a safe work environment for our associates and customers
- Assisting in the protection of the work and assets at our stores
- Attend and participate in all store meetings and events
- Demonstrate values and behaviours consistent with Canada Goose’s culture
- Develop and maintain a professional relationship with all internal partners, mall security and other retailers to ensure all parties are well-informed with current and relative information
- Ensure the facility’s safety and emergency procedures are followed in response to fire alarms and on-site emergencies
- Complete and submit CG Incident reports within 24hrs of event
- Play an integral role store cycle counts and physical inventory process
- Support initiatives to maintain brand standards in delivery and merchandising process
- Direct connectivity with the Sr. Loss Prevention Manager for Canada Goose to help influence brand strategies for mitigating loss
- Responsible for maintaining standards for store security equipment
- Support the completion of monthly Operational Control Checklist and Action Planning to increase store operational standards (if applicable)
- Be able to directly connect with customers and store associates with a customer service mindset
- Member of the JHSC and responsible for the completion of monthly Health & Safety Inspection
Qualifications
About You :
- 2-3 years’ experience working in retail with knowledge of workplace safety and emergency procedures
- Experience in Loss Prevention or Retail Security is an asset
- Recognized and valid first aid and CPR certificates
- Applicant will be required to obtain Security Guard licensing if not currently licensed
- Available to work a variety of shifts including days, evenings, nights, weekends and holidays
Additional Information
All your information will be kept confidential according to EEO guidelines.
Job Location