HVAC Call Center Rep
Join CABS Heating & Air Conditioning as our full-time HVAC Call Center Rep that provides excellent service to our clients over the phone in the West Sacramento, CA area.
This customer service position at our office earns a competitive wage of $17-$21 per hour , depending on experience.
In addition to competitive pay and our family-oriented culture , we offer our HVAC Call Center Reps the following benefits :
- Health, dental, and vision insurance
- 401(k)
- Paid time off (PTO)
- 6 paid holidays
- Birthday pay
Interested and wondering how to apply for this position at our office? It's easy! If you have exceptional customer service skills and enjoy talking on the phone, just fill out our initial mobile-friendly online application .
We hope to meet you soon!
DAY-TO-DAY
This customer service position typically works at our office between 8 : 30 AM and 5 : 00 PM, Monday through Friday . The schedule can vary during our busy season.
As an HVAC Call Center Rep, you play a vital role in our heating and air conditioning company. Every day, you arrive ready to handle a variety of duties, including scheduling appointments as well as offering ancillary products and services to help meet our call center's sales quotas.
Committed to providing quality customer care, you diligently stick to your company-provided script while on the phone. Working closely with our dispatchers, you promptly respond to all customer inquiries regarding scheduling, equipment services, invoicing, and general inquiries.
Exceptionally organized, you schedule our clients' preventive maintenance service appointments, review completed service work orders, and generate our techs' daily debriefing calls.
A team player, you participate in all company-sponsored training classes. No matter the circumstances, you always maintain a courteous demeanor with all customers and associates.
You find great satisfaction in helping our customers receive the assistance they need !
ABOUT CABS HEATING & AIR CONDITIONING
At CABS Heating & Air Conditioning, our goal is to be the most trusted and respected residential HVAC company in the West Sacramento area.
We are a responsible, modern company that strives to do our part to take care of the planet by educating our community on how to cut energy consumption without sacrificing home comfort.
In addition to being an environmentally conscious company, we believe in always treating our customers with honesty and integrity.
Our ethical practices and top-quality services instill trust and confidence in every client we work with, ensuring they think of us first for all their heating and cooling needs.
We believe our employees are the heart of our company, which is why we aim to provide them with the best work environment possible.
Our employees are part of our family , and we thank them for their hard work with amazing benefits and flexibility as well as opportunities for professional development .
If you are looking for a company that you can grow with , look no further!
OUR IDEAL HVAC CALL CENTER REP
- Excellent communicator - great communication skills and enjoys being on the phone
- Adaptable - works well under pressure and thrives in fast-paced environments
- Patient - remains calm and collected no matter the circumstance
If this sounds like you, keep reading!
REQUIREMENTS FOR AN HVAC CALL CENTER REP
- High school diploma OR equivalent
- 2+ years of customer service experience
- Exceptional communication and customer service skills
- Basic computer skills
- Experience using Microsoft Word and Excel
- Ability to work extended hours, nights, and weekends
- Ability to read a map and geographical knowledge of our service area
If you meet the above requirements, we need you. Apply today to join our office team!
Location : 95605
HVAC Dispatcher
CABS Heating & Air Conditioning in West Sacramento, CA is looking to hire a full-time HVAC Dispatcher to communicate with our customers and dispatch our technicians.
Do you have strong organizational and time management skills? Would you enjoy an office job with a trusted heating and air conditioning business ?
Have you been searching for a company that will value your skills ? If so, please read on!
This dispatching position earns a competitive wage of $21-$26 per hour , depending on experience. We provide wonderful benefits , including health, dental, vision, a 401(k), paid time off (PTO), 6 paid holidays, and birthday pay .
If this sounds like the right office opportunity for you, apply to join our dispatch team today!
ABOUT CABS HEATING & AIR CONDITIONING
At CABS Heating & Air Conditioning, our goal is to be the most trusted and respected residential HVAC company in the West Sacramento area.
We are a responsible, modern company that strives to do our part to take care of the planet by educating our community on how to cut energy consumption without sacrificing home comfort.
In addition to being an environmentally conscious company, we believe in always treating our customers with honesty and integrity.
Our ethical practices and top-quality services instill trust and confidence in every client we work with, ensuring they think of us first for all their heating and cooling needs.
We believe our employees are the heart of our company, which is why we aim to provide them with the best work environment possible.
Our employees are part of our family , and we thank them for their hard work with amazing benefits and flexibility as well as opportunities for professional development .
If you are looking for a company that you can grow with , look no further!
A DAY IN THE LIFE OF AN HVAC DISPATCHER
In this dispatching position, you play a crucial role in helping our heating and air conditioning company run smoothly. Every day, you arrive at our office ready to complete a variety of critical tasks, including dispatching our technicians, maintaining our technicians' schedules, and managing conflict resolution with our customers.
You competently prioritize all calls according to customer and operational needs. Highly organized, you maintain our techs' on-call schedules, order parts for service appointments, and process warranties.
Attentive to detail, you keep our customer database accurately updated. You maintain constant communication with our technicians and contact our clients if any appointments are delayed.
Flexible and adaptable, you also perform administrative duties to assist with the overall efficiency of our operations. You happily participate in all company-sponsored training classes.
Service-oriented to your core, you always maintain a courteous demeanor with both customers and associates. You get great satisfaction knowing you do so much to keep the lines of communication between our field team and clients open !
QUALIFICATIONS FOR AN HVAC DISPATCHER
- High school diploma OR equivalent
- 2+ years of experience as a dispatcher in the HVAC industry
- Basic computer skills, including proficiency with Microsoft Word and Excel
- Ability to work extended hours, nights, and weekends
- Ability to read a map and geographical knowledge of our service area
Industry experience in dispatch and coordination is preferred but not required. Do you have exceptional interpersonal and communication skills?
Are you a team player? Can you perform multiple tasks in a fast-paced environment? Are highly motivated with great attention to detail?
If yes, you might just be perfect for this dispatch position! Apply to join our office team today!
WORK SCHEDULE FOR AN HVAC DISPATCHER
This dispatching position typically works at our office between 8 : 30 AM - 5 : 00 PM, Monday-Friday . The schedule can vary during our busy season.
ARE YOU READY TO JOIN OUR DISPATCH TEAM?
If you feel that you would be right for this dispatching job, please fill out our initial 3-minute, mobile-friendly application .
We look forward to meeting you and having you become our essential HVAC Dispatcher!
Location : 34240