Blue Sky Hospitality Solutions Jobs (4)

Job Description :

• Greeting customers in a friendly manner and taking food and drink orders
• Preparing and serving beverages, ranging from simple to elaborate ones
• Preparing and serving food items such as soups, sandwiches, and pastries
• Answering customers' questions about menu choices
• Promoting and recommending menu options to customers
• Taking payment from customers
• Maintaining inventory and equipment by cleaning, troubleshooting, and scheduling repairs
• Keeping the work environment sanitary and organized
• Evaluating and modifying processes to improve efficiency and quality of service
• Working to attract new customers and expanding the menu

Skills and Qualifications :

• Listen well and communicate in a professional and friendly manner
• Focus on customer satisfaction
• Practice basic safety procedures concerning equipment and handling hot beverages
• Be efficient and organized
• Build good relationships with customers
• Maintain a clean work environment
• Keep supplies replenished to minimize downtime

Position : Assistant General Manager

Reports to : General Manager

JOB SUMMARY

Ensure guest service standards of the guest arrival, departure, and any other guest contact experience are met through optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments.

CANDIDATE PROFILE

Experience

• Minimum of 2 years Front Desk Leadership experience, preferably in a Hilton branded hotel.
• High School Diploma or equivalent required, Associates Degree or higher degree preferred.

JOB ESSENTIALS

People Foster a work environment where all team members have an opportunity to realize their full potential; Shows genuine concern for the individual employee.

Treats employees with tact, cooperation, helpfulness and empathy; Consistently works to improve the performance of subordinates and to prepare them for future growth.

Training All team members will receive extensive training and go through testing prior to being placed into a role. Each team member must stay over and experience all areas of the hotel and go through a checklist acknowledging they tried all of the hotels services.

Team members must be aware of the local area. All team members must complete the required brand training as per brand requirements.

Communication / Follow Up In any hotel, communication is key. Team members must own any issues and a solid plan in place for following up on guest requests as well as in house requests.

Upgrading VIP's, handing out info to guests upon arrival in welcome packets, etc). The FOM should ensure all group resumes are accessible and read and followed up on.

Ensure timeliness to meetings.

Expense / Labor Controls /

Overtime

The AGM should stay within forecasted numbers in regards to departmental and labor expense. Expenses should be flexed based upon demand.

Overtime must be controlled. Plans appropriate allocation of resources and assignments of staff Utilize labor reports.

Revenue Maximization It is crucial that the front desk team contributes to the sellout efficiency. It is up to the FOM to ensure upsell / perfect sell programs are in place, hotel loyalty program enrollments, etc.

The front desk owns the hotel day of arrival. This will be measured via the daily revenue reports, etc.

Guest Scores / Experience All scores pertaining to the front desk area should be at or above the brand average. In the event the hotel is running above the brand average, the scores should be at or higher than the previous years scores.

All responses will be followed up on within brand guidelines. (Guest assistance, SALT etc).

QA Must ensure passing of brand QA. Ensure each team member is trained and SALT score is at or above brand expectations for all items pertaining to the front desk / transportation, etc.

Safety Ensure you and the teams are certified in all applicable state and required safety certifications (CPR, etc). In addition, ensure everyone is trained on Emergency procedures, where to find the emergency manual, where to find various shut off valves, fire panel, etc.

Ensure regular safety checks of the shuttle.

Cleanliness Own / Maintain lobby appearance / PBX back Office at all times.

Other

• Proficient with PMS system. Computer literacy and financial management a must.
• Advanced knowledge of brand's reward program.
• Able to handle cash and credit transactions.
• Able to effectively deal with internal and external customers, some of whom will require high level of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
• General knowledge of local area attractions and transportation.
• Able to observe and detect signs of emergency situations. Able to remain calm and alert, during emergency situations and / or heavy hotel activity, serving as a role model for clerks and other associates.
• Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues and labor relations, including, but not limited to the following statues and their comparable state and local laws.
• Able to establish and maintain effective working relationships with associates and customers.
• Act as Manager on Duty per schedule.
• Able to make sound business decisions and take action quickly based on previous experience and good judgment.
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
• Command of the English language both written and verbal.
• Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied.
• Implement company and franchise programs.
• Prepare forecasts and reports and assist in the development of the room's budget.
• Monitor and maintain the front office systems and equipment to ensure their optimum performance.
• Track guest satisfaction surveys and maximize usage of the guest response tracking system.
• Interview, hire, train, develop, resolve problems, provide open communication and recommend discipline and / or termination when appropriate of staff members.

Ensure timely completion of performance appraisals.

• Ensure all Front Office Quality Standards are complied with and are consistently applied.
• Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
• Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.
• Develop strong relations with the sales team to discuss and implement sales strategies to continually improve occupancy levels and revenues.
• Regular attendance in conformance with the standards is essential to the successful performance of this position.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned.
• Physical Demands
• Some lifting may be required. This position may require 75%+ or more of time on their feet.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including Holidays and

weekends) to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is

required.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform

from time to time.

Company Profile :

Here at DoubleTree by Hilton- Greenway Plaza, we cherish our unique Brand Personality, CARE. Your role as team member of DoubleTree by Hilton- Greenway Plaza would be to exemplify all of the standards we uphold, as all things hospitality is our business.

We encourage you to explore our career opportunities here at DoubleTree by Hilton- Greenway Plaza as we recognize our Team Members are the key to our guest unforgettable experience.

Job Summary :

Responsible for the development and solicitation of business within designated market segment to ensure the necessary advance bookings needed for a successful and profitable operation for the hotel.

Responsible for ensuring that revenue goals are achieved or exceeded by proactively prospecting, facilitating and closing business opportunities within assigned market segment.

Job Description : Sales Strategies

Sales Strategies

Manage accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals are achieved or exceeded.

Responsible for soliciting new sales accounts within designated market segment (Corporate, SMERF, Business Travel), entertaining, and maintaining relationships with existing accounts to meet and exceed revenue goals in rooms, food, beverage, and room rental.

Build Business Relationships

Develop networking opportunities to promote high visibility of the hotel through active participation in community and professional association's activities and events, blitzes, internet prospecting, supplier partnerships in order to generate rooms and F&B sales for the hotel.

Financial Objectives

Responsible for ensuring that revenue goals are achieved or exceeded by proactively prospecting, facilitating and closing business opportunities within assigned market segment.

Keep management informed of sales goals attainment throughout the period. Review market trends in order to attain growth in REV PAR and Occupancy.

Communication / Follow Up

In any hotel, communication is key; must own any issues and have a solid plan in place for following up on guest requests as well as in house requests.

Must communicate both verbally and in writing to provide clear guidance to other operating departments regarding guest expectations.

Training

Complete all required brand training as per brand requirements.

Duties / Responsibilities :

• Able to multitask and prioritize departmental functions to meet deadlines.
• Able to effectively deal with internal and external customers, some of whom will require high level of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
• Able to observe and detect signs of emergency situations. Able to remain calm and alert, during emergency situations and / or heavy hotel activity, serving as a role model for clerks and other associates.
• Develop and conduct persuasive verbal sales presentations to prospective clients.
• Able to make sound business decisions and take action quickly based on previous experience and good judgment.
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
• Implement company and franchise programs.
• Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
• Able to establish and maintain effective working relationships with fellow team members and customers.
• Able to effectively deal with internal and external customers, some of whom will require high level of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
• Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.
• Maintain high standards of personal appearance and grooming, which include wearing nametags. Comply with Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Able to maintain confidentiality of information.
• Exhibit computer skills to include word processing, spreadsheet, and familiarity with brand specific property Management System(s).
• Read and interpret documents and to write routine reports and correspondence.
• Regular attendance to all hotel required meetings and trainings.
• Comply with attendance rules and be available to work on a regular basis.
• Command of the English language both written and verbal.
• Must have a valid driver's license in the applicable states.
• Perform any other job-related duties as assigned.

Physical Demands :

Some lifting may be required. This position may require 25%+ or more of time on their feet.

Qualifications :

Education / Experience

• Bachelor's degree from a four-year college or university in business, communications, or hotel management preferred
• Five years or more related experience in a hotel sales setting.
• Working knowledge of the Travelclick / Hotelligence Business Travel analysis tool and Microsoft Office.
• Sales Pro knowledge is preferred but not required

What we offer :

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following :

• Medical, Dental, and Vision Coverage
• 401K
• Paid Time Off

Bluesky Hospitality Solutions is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected

Characteristics.

Job Type : Full-time

Full-time

Schedule :

• 8 hour shift
• Monday to Friday
• Weekend availability

Ability to commute / relocate :

Houston, TX 77046 : Reliably commute or planning to relocate before starting work (Preferred)

Education :

Bachelor's (Preferred)

Experience :

• sales : 2 years (Preferred)
• hotel sales : 5 years (Preferred)

Work Location : In person

In person

About the Hanger 58 Server Position

Our restaurant is seeking a reliable, energetic, and friendly Restaurant Server to join our team. As a Restaurant Server, you'll be responsible for providing a top-notch dining experience for our customers.

Whether taking orders or running food, good customer service comes first.

If you're quick on your feet and love working with people, we'd love to speak with you about working for us.

Hanger 58 Server Responsibilities

• Welcome patrons to our restaurant and seat them as needed
• Familiarize yourself with the menu and be ready to answer customer questions about different options
• Take food and beverage orders, paying close attention to special requests and dietary restrictions
• Safely and efficiently run food from the kitchen to the table
• Assist patrons as needed, checking in with them frequently to ensure their experience is satisfactory
• Present customers with their checks and accept payments
• Adhere to all health, safety, and sanitation requirements
• Clean and prepare tables as needed

Hanger 58 Server Requirements

• Previous experience as a Restaurant Server preferred but not required
• Be a team player and willing to lend a hand when needed
• Excellent multitasking and organizational skills
• Superb communication skills, including a customer-service oriented personality
• The ability to be on your feet for multiple hours at a time