Barback
WORK IN HIGH-VOLUME, TEAM ORIENTED, FAST-PACED ENVIRONMENT WHILE KEEPING FOCUS ON THE GUEST EXPERIENCE.
BARBACKS PLAY A CRUCIAL ROLE IN THE PARTY WE THROW NIGHTLY AND THEREFORE THE WARM WELCOME MUST BE ADHERED TO, WHICH INCLUDES : SMILING, EYE CONTACT, GREAT MOOD & POSITIVE ENERGY.
DELIVERING CONSISTENT EXCEPTIONAL GUEST SERVICE THROUGH :
Bars stocked and maintained with all supplies, par levels kept.
All glassware, including in glass racks kept perfectly clean with no water, spots, lipstick or other dirt.
Replenish items as appropriate.
Follow daily checklists.
Bar tops kept dry and clean.
Retrieve bus pans from behind bars return clean.
Respond appropriately to guests’ requests; inform the correct bartender to help.
Anticipate bartenders’ needs. Assist sweepers and waitresses when needed.
Walk-in coolers neat and organized.
Thank guests as they are leaving.
Bar mats hosed down, clean, and dried nightly.
Remove trash from behind bars and waitress stations replace with new liners.
Clean and break down station completely at end of night.
Will spend at least 2 hours a week doing outside promotions and assisting sales staff when needed.
Cocktail Hostess
WORK IN HIGH-VOLUME, TEAM ORIENTED, FAST-PACED ENVIRONMENT WHILE KEEPING FOCUS ON THE GUEST EXPERIENCE.
COCKTAIL HOSTESSES PLAY A CRUCIAL ROLE IN THE PARTY WE THROW NIGHTLY AND THEREFORE THE WARM WELCOME MUST BE ADHERED TO, WHICH INCLUDES : SMILING, EYE CONTACT, GREAT MOOD & POSITIVE ENERGY.
Properly set up station and the lounge prior to the beginning shift. Set up for success....stock to par. Continually maintain cleanliness and order throughout the night.
Complete ALL opening and closing side-work duties nightly.
Always be energetic!
Always introduce yourself by name and offer a food and martini menu to each guest upon arrival in your station.
Inform guests of promotions.
Make recommendations you genuinely feel your guests will enjoy.
Answer questions about our food, beverages, entertainment, and other lounge functions and services.
Always encourage repeat business from our guests by offering them the best possible service and sincerely thanking them for their patronage.
Deliver food and beverages from kitchen and bar to guests in a timely manner.
Maintain a clean and fun environment for our guests.
Always be aware of sales and cash handling procedures.
Always ensure fast and courteous service to guests.
Monitor and observe guests’ dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
Continuously issue True Blue Lady VIP cards to target female guests and enroll guests in MYBlueVIP.
Always follow ALL guidelines in the credit card procedures.
If you have any concerns about serving guests that appear to be underage, check their IDs, always doing so in a polite manner (refer to Fake IDs).
Look for signs of impairment and only serve liquor to guests 21 years and older.
Hostess
Welcome and warmly greet guests on arrival. Let guests know about any events and / or promotions that are features. Ensure guests are appropriate age to enter / consume alcohol.
Responsible for managing the guest / VIP list, accurately handling collection of cover charge as well as processing VIP passes.
Communicate with all other departments ensuring a smooth experience from start to end.
Provide a genuine greeting / introduction to each guest as they enter the door. Make eye contact and welcome guests with handshakes and smiles.
Set up the door area properly prior to opening and maintain the standard throughout the evening.
Always be aware of upcoming or existing promotions, pass out flyers at the front door to every existing guest, and advise guests on these events as they enter and exit the building.
Continuously issue True Blue Lady VIP cards to target female guests and enroll guests in MYBlueVIP.
Check identification of those who appear to be under 30 and always do so in a polite manner.
When lounge is at capacity, work with door host to manage line.
Responsible for managing the guest / VIP list.
Complete appropriate section of door control sheet.
Maintain a clean and fun environment for our guests.
Accurately handle collection of cover charge as well as processing VIP passes. Ring on register using specified keys. Follow procedure.
Always follow ALL guidelines in the credit card procedures.
Address any problems our guests may have and relay them to the individual that can solve the problem.
Always be aware of potential problems between guests before they arise and solving them in a democratic manner. Never touch a guest in an offensive manner.
Only restraints may be used when necessary. Never restrain by the neck or head areas.
Document all incidents and accidents in the front door log in full detail and report each case to management.
Alert management in writing of any maintenance / repairs.
Assist service personnel by picking up dirty glasses and trash. Notify a barback of any spills.
Say goodbye to everyone. Show personality; Thank you and have a good night, Take care and have a safe ride home, Don’t forget about our new promotion .
Always inform guests of upcoming promotions.
Answer telephone professionally and in an up tempo manner. Be intelligent when answering questions. If you don’t know an answer, find out.
Guests on hold will be spoken to every 2 minutes. Take messages if necessary and deliver promptly. Be knowledgeable about promotions.