Bedrosians Tile and Stone Jobs (3)

Job Overview

Customer Service Representatives are responsible for assisting all customer segments including retail, contractor, fabricator and wholesale.

You are responsible for providing information about our products including availability, price, applications, limitations, and installation recommendations.

You are also responsible for order entry, purchase order (P / O) processing and receiving, and freight quotes.

As a customer service representative you will act as the liaison between Bedrosians and our customer. You have an energetic and enthusiastic personality and pay close attention to detail.

You uphold the highest standards of service and aim to please customers and resolve any issues with win / win solutions.

You are positive, helpful, and know how to listen and clearly communicate with your customers.

Duties

• Work cooperatively in team environment
• Greet and assist customers with selections and follow-through on their orders
• Enter orders, follow-up on back-orders, invoice orders, and follow proper pick-up procedures
• Answer phone inquiries including over the phone orders
• Assist with stock checks, pricing, freight quotes and processing orders
• Process P / O's and receivings for product lines
• Develop basic understanding of design and color
• Resolve customer service issues
• Multitask and prioritize work through effective time management
• Maintain a neat and organized workspace
• Work within the framework of the company's defined policies, procedures, goals, and directives.
• Any other duties required of the position

Please note : in some of our smaller locations, there may be a crossover of duties among Warehouse Associate, Customer Service, and / or Showroom Sales Representative positions.

These crossover duties may include but are not limited to :

• Gain knowledge of all current and new product lines
• Enter orders, follow-up on back-orders, invoice orders, and follow proper pick-up procedures
• Follow proper pulling, packing, strapping, staging, unloading, shipping and receiving protocol
• Comply with all safety policies and protocols

Minimum Qualifications

• High School Degree or equivalent
• Excellent email and computer skills
• Positive attitude
• Excellent and professional phone skills
• Excellent verbal English communication skills
• Detail-oriented
• Self-motivated and proactive'willing to take the extra step!
• Demonstrate integrity, professionalism, and perseverance
• Possess a flexible work schedule
• Ability to lift up to 65 lbs.
• Prior customer service experience is a plus
• Bi-lingual in Spanish a plus

Company Overview

In 1948, Bedrosians began providing tile and setting materials to contractors and builders in Central California. Today we have nearly 40 branches located throughout California, Arizona, Colorado, Nevada, Utah, Washington, Oregon, Idaho, North Carolina, and Florida with a national and international customer base.

Our growth has made Bedrosians one of the largest independent porcelain tile and stone importers and distributors in the United States.

Job Overview

Under the supervision of the Transportation Manager, the Dispatcher Coordinator I is responsible for the coordination and delegation of daily pickup and delivery assignments to our ADC Fleet drivers.

You are responsible for ensuring their timely and successful completion of pickup and delivery assignments. You are tasked with logging and maintaining a database of all driver daily hours for the Transportation Manager to review.

Duties

• Assign ADC Fleet drivers to pick up outside vendor orders
• Organize and dispatch customer deliveries through our ADC Fleet drivers
• Ensure timely and successful completion of deliveries
• Work in conjunction with ADC customer service representatives to optimize truckloads to our company branches
• Organize and process all paperwork received from ADC Fleet drivers
• Monitor ADC Fleet drivers through Rand McNally GPS to ensure they are DOT compliant and demonstrating proper driving habits
• Schedule appropriate number of drivers for the next day's work assignments
• Communicate with our Orange slab yard in regards to equipment needs
• Assist the Transportation Manager with miscellaneous tasks and duties as needed
• Promote a positive team environment within all departments and branches
• Work within the framework of the company's defined policies, procedures, goals, and directives.
• Any other duties required of this position

Minimum Qualifications

• College degree in Logistics / Supply Chain Management or High School diploma with 5 years' of experience in logistics and transportation
• Proficient in Microsoft office programs and strong computer skills
• Excellent verbal and written English communication skills
• Strong problem solving skills and ability to adapt to an ever-changing environment
• Close attention to details and high level of accuracy
• Excellent attendance at current or previous employment
• Desire to work under pressure in a fast paced environment
• Highly organized and deadline oriented with strong leadership skills

Job Overview

Under the supervision of the Transportation Manager and Dispatch Coordinator, a Class A Interstate Commercial Truck Driver is responsible for daily transportation assignments.

You are responsible for timely and successful completion of pick-up and delivery assignments and must assist loading and unloading materials as needed.

As a Bedrosians truck driver, you are an integral part to our company's success, whether you are delivering to one of our branches or directly to one of our customers.

Bedrosians drivers have the potential to earn excellent compensation and partake in the company's benefits package. If you are ready to take the step in your career, we invite you to apply.

Duties

• Ability to maintain perfect attendance and punctuality
• Ensure timely and successful completion of deliveries
• Unload and load materials
• Work in conjunction with Dispatch Coordinator to ensure successful completion of deliveries
• Follow federal and company safety procedures
• Ability to comply with the Federal Motor Carrier Safety Administration (FMCSA), Hours of Service (HOS) manual and / or Electronic Long Data (ELD)
• Conduct Daily Vehicle Inspection Reports (DVIR) per the FMCSA
• Demonstrate proper driving habits
• Maintain proper paperwork
• Organize and submit required paperwork to Dispatch Coordinator
• Work within the framework of the company's defined policies, procedures, goals, and directives
• Any other duties required of this position

Minimum Qualifications

• 6 months verified commercial driving experience
• Excellent attendance at current or previous employment
• Must pass DOT drug test
• Must pass a background check and motor vehicle report
• Must provide valid Medical Card
• Must pass basic physical test
• Must pass a Bedrosians road test
• Must provide valid Class A CDL
• Valid TWIC card
• Ability to lift up to 100 lbs.
• Reliable attendance, punctuality and good time management skills
• Good customer service
• Good communication skills
• Ability to follow written and oral directions
• Ability to read, interpret and follow company policies and procedures, state and federal regulations
• Maintain accurate log book
• Ability to ensure all safety procedures are followed
• Must pass a drug / alcohol test

Perks

• Competitive compensation
• Rotating schedules
• 2012-Current Fleet
• Driver Assigned Equipment (Power Unit)
• National Fleet of 100
• Onsite Fueling
• Freightliner Fleet trucks
• Excellent Fleet Maintenance
• ELD / GPS System
• A+ CSA Safety Rating