Call center associate
Hybrid Call Center Associate
Hybrid near Middle River, MD
Description :
Our Client is in need of a supplier to fill a Contact Call Center Associate at their facility in Baltimore, MD. The candidate will perform the following functions :
Customer Service - Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands company products and services, maintains pleasant and professional image.
Sense of Urgency - Prioritizes well, shows energy, reacts to opportunities, instills urgency in others, and meets deadlines.
Self-Development - Seeks out and accepts feedback, is a proactive learner, takes on assignments to improve skills, keeps knowledge and skills up-to-date, turns mistakes into learning opportunities.
Quality - Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns / acts on quality problems.
DELIVERABLES
Supports operation by providing Contact Center first level of support via ticketing, chat, email and phone to internal and external aerospace customers in a timely manner
Manage, maintain and prioritize help desk queues effectively to assign second level issues to the proper support team member and departments when appropriate.
This may include technical or logistics requests.
Provide timely follow-up to client issues to ensure contractual timeframes and guidelines are met.
Use appropriate business systems to track and resolve customer issues
Communicates in a professional demeanor during all customer interactions to ensure high customer satisfaction standards are achieved.
Escalates unresolved and outstanding customer issues to the Contact Team Leader or Manager when appropriate.
Maintain working knowledge of company products, services, rates and processes.
Build strong customer relationships through regular client communication.
Access, navigate, obtain and edit data in various systems, depending on product or affiliate
Skills :
Customer service, Call center, Email, Data entry, inbound call, outlook, Help desk support, Help desk, Troubleshooting
Top Skills Details :
Customer service,Call center,Email,Data entry
Additional Skills & Qualifications :
7 or more years experience in a contact center or help desk environment highly desirable.
Excellent PC skills, experience using MS Office suite, MS Outlook and Excel.
Flexible in work hours scheduling as business needs require including some weekends and / or evenings.
Prefer experience using system software such as Salesforce.com, IFS, SAP, Oracle, etc.
This role requires intermediate computer literacy skills, at least a High School Diploma / GED, and some warehouse experience.
Work schedule will be :
All candidates must be US Citizens
About Aston Carter :
Please Note : Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, were dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions from recruiting, sales and delivery to corporate roles.
As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America.
Spanning four continents and more than 200 offices, we extend our clients capabilities by seeking solvers and delivering solutions to address todays workforce challenges.
For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.
com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting.
The Recruiter is the sole point of contact for questions about this position.
Analyst
This Business Analyst (Liquidity Risk and 2052a Reporting) position is on a FULLY REMOTE schedule.
Description :
We are looking for a candidate who has liquidity and treasury experience. In this role, the candidate will have broader based oversight, working with first line management team to understand our risk profiles, while providing effective challenge from 2nd line.
Provides market risk oversight, monitoring, and reporting for a designated portfolio. Develops and monitors the market risk management framework that includes the governance framework and practices leveraged across client to manage market risk.
Provides policies and standards, methodologies, and controls to increase transparency, accuracy and consistency across groups.
Skills :
2052a, Liquidity, Treasury, Consulting, Market risk, Risk Management, regulatory reporting, Compliance, project management
Additional Skills & Qualifications :
Previous Project Management experience is a plus
Focused on Liquidity Risk Management (2nd Line)
Experience Level : Expert Level
Expert Level
About Aston Carter :
Please Note : Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, were dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions from recruiting, sales and delivery to corporate roles.
As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America.
Spanning four continents and more than 200 offices, we extend our clients capabilities by seeking solvers and delivering solutions to address todays workforce challenges.
For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.
com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting.
The Recruiter is the sole point of contact for questions about this position.
Retail customer service
Retail Sales Representative (Seasonal)
Midtown Manhattan
This opportunity is with a flagship store for an international video game and entertainment company, right in the heart of Manhattan!
Requirements and Skills :
- At least one year of customer service experience in a retail environment
- Experience in a video game or electronics environment is strongly preferred
- Open availability to work weekends
- Ability to lift boxes and stand for long periods
Opportunity :
- Great opportunity for those passionate about the gaming industry.
- Chance to gain experience while mastering your "people skills "
- Benefits offered
- Tight-Knit, inclusive team and work culture
About Aston Carter :
Please Note : Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, were dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions from recruiting, sales and delivery to corporate roles.
As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America.
Spanning four continents and more than 200 offices, we extend our clients capabilities by seeking solvers and delivering solutions to address todays workforce challenges.
For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.
com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting.
The Recruiter is the sole point of contact for questions about this position.
Quality assurance manager
Description :
- Maintain specifications to ensure that suppliers consistently meet our quality and safety requirements.- Conduct regular audits and assessments of supplier facilities and processes, ensuring compliance with regulatory standards, industry best practices, and our organization's quality standards.
- Collaborate with cross-functional PDC teams to evaluate and select new suppliers, considering their quality systems, capabilities, and ability to meet our requirements.
- Lead the resolution of supplier quality issues, including conducting root cause analysis, implementing corrective and preventive actions, and ensuring timely and effective resolution.
- Monitor supplier performance through key performance indicators (KPIs) and metrics, providing feedback and guidance to suppliers to drive continuous improvement.
- Stay up to date with industry trends, regulatory changes, and emerging quality standards related to supplier quality, and integrate them into our supplier quality assurance processes.
- Foster strong relationships with suppliers, serving as the primary point of contact for quality- related matters, conducting regular meetings, and facilitating effective communication and collaboration.
- Develop and deliver supplier quality training programs to enhance supplier understanding and compliance with quality requirements.
- Collaborate with internal stakeholders, such as NPD, Sourcing and Regulatory, to ensure supplier quality needs are effectively communicated and integrated into our product development and production processes.
- Ensure all supplier quality assurance activities comply with relevant regulatory requirements and other applicable standards.
- Collects and compiles essential supplier documentation, including certificates of conformance, certificates of analysis, and product declarations, necessary for the registration and sale of products.
- Coordinates inspection activities, product holds and shipping under quarantine activities.- Support line trials, validations and first production runs through attendance and review of required documentation.
- Review and approval of first production samples
Skills :
Quality assurance, Capa, GMP, CPG, Audit, Spanish
Top Skills Details :
Quality assurance,Capa,GMP,CPG
Additional Skills & Qualifications :
- DAY TO DAY : - Mix of working with product development team with new launches.- Supporting development, testing, line trials.
- Working with suppliers to ensure they have right processes in place.- Quality issues and actions that needs to be taken.
- Auditing (needs to have right background to do this)- On-site. Understanding how product works.
Experience Level : Intermediate Level
Intermediate Level
About Aston Carter :
Please Note : Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, were dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions from recruiting, sales and delivery to corporate roles.
As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America.
Spanning four continents and more than 200 offices, we extend our clients capabilities by seeking solvers and delivering solutions to address todays workforce challenges.
For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.
com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting.
The Recruiter is the sole point of contact for questions about this position.
Medical biller
Description :
Enter charge documents and necessary Information into billing system GE / IDX Register patients into the billing system as neededForward all attachments for claims to the Account Receivable Dept.
if applicableInteract with Supervisor to obtain missing patient demographic insurance or visit date including CPT codes and fee for the same Reconcile work processed to ensure data integrityCommunicate problems with data quality to the SupervisorCoordinate the entry of missing information into the billing system Into batches, if on hold and close batch accordingly Assist with the sending of HIC forms when neededEnter charges in either BAR or TES as appropriate
Skills :
charge entry, medical billing, insurance, IDX, GE
Top Skills Details :
charge entry,medical billing,insurance,IDX,GE
Additional Skills & Qualifications :
IDX or GE is a nice to have Knowledge of third party billing policies, procedures and regulations Knowledge of healthcare coding principals and use
Entry Level
About Aston Carter :
Please Note : Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, were dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions from recruiting, sales and delivery to corporate roles.
As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America.
Spanning four continents and more than 200 offices, we extend our clients capabilities by seeking solvers and delivering solutions to address todays workforce challenges.
For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.
com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting.
The Recruiter is the sole point of contact for questions about this position.