ASRC Federal Jobs (2)

Job Description

ASRC Federal Facilities and Logistics is seeking a Logistics Coordinator in San Diego, CA for an on-site position.

Key Role :

• Support the Fleet Readiness Center North Island in providing pre-expended bin (PEB) items services to aircraft sub-assemblies, engine and landing gear components to land vehicle maintenance support components.
• Break down, receive and deliver material daily to pre-expended bins located throughout the FRCSW on North Island, Miramar and Camp Pendleton.
• Scan pre-expended bins daily using a barcode scanner and barcode labels located on the bins.
• Document, track, and report daily deliveries, shipments, and internal material movements.
• Maintaining daily communications between our on-site personnel and depot mechanics to assist with problem-solving.
• We invest in the lives of our employees, both in and out of the workplace, by providing competitive pay and benefits packages.

This position offers a pay of $18 / hour depending on experience, seniority, geographic locations, and other factors permitted by law.

Benefits offered may include health care, dental, vision, life insurance; 401(k); education assistance; paid time off including PTO, holidays, and any other paid leave required by law.

Requirements

• HS Diploma or GED
• Excel experience helpful, not mandatory.
• Must be a citizen with the ability to obtain a Secret Clearance.

Job Description

ASRC Federal Mission Services is seeking Customer Service Representatives to support our DOJ government agency program in El Paso, TX.

Join our team today and apply on-line. Key Role

• Within a call center environment receive incoming calls and inquires and ensure the timely process through which call center problems are controlled and resolved.
• Identify the issue or problem of the inquiry and follow the research, isolation and follow-up steps to resolve any issues.
• Provide guidance / training for less-experienced personnel and provide second-tier support to end users for issue resolution.
• Examine system applications, by simulating or recreating user problems to resolve operating difficulties that the first tier cannot resolve and excalate issues to management or IT support
• Answer inbound telephone inquiries, make outbound calls when necessary, process orders, prepare and process correspondence, and fulfill all customer needs to ensure customer satisfaction.
• Perform daily office tasks such as communication with customers, filing, recording, maintaining records, copying, posting, and other similar duties, using a computer terminal, and other word processors to accomplish assignments.
• Ensures that confidential documentation is secured in compliance with the customer and companies policies and procedures.
• Handle telephone calls courteously and efficiently using proper telephone etiquette, including but not limited to the following : prepare for incoming calls;
• speak clearly and properly; listen when taking incoming calls; be sensitive to the needs and moods of callers; deal with irate callers;
• screen calls properly; give accurate information; transfer calls appropriately; take complete and accurate messages; conclude a call courteously;

handle high volume calls expertly.

Enter accurate information in an Oracle database - Manage customer calls through call queue(s) - Solve problems using information researched and tools available such as specific web browsers.

Requirements

Here we grow again! ASRC Federal is seeking individuals with Call Center experience and a passion for customer service to join our team.

This full-time positions offers work-life balance and an excellent benefits package. We support the Call Center for the Drug Enforcement Administration and offer a professional working environment. Apply today! Requirements :

• Proficiency with MS Office Suite (Word, Excel, PowerPoint, Outlook)
• Strong communication skills oral and written with effective organizational and time management skills
• Ability to interact with all levels of professionals
• Good problem solving skills with the ability to multi-task and meet strict deadlines.
• US Citizenship is required and the ability to obtain a clearance

Education / Experience :

• High School Diploma / GED
• Minimum of six (6) years of work experience
• Minimum of four (4) years as a customer support services operator / analyst.