Front Desk Supervisor
As Front Office Supervisor, you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial responsibility.
Must be available to work a varied schedule including weekends, overnights, and holidays.
Night auditor experience is a plus.
This position is full-time.
Our mission is for our hotel to be a place where our associates would love to stay and our guests would love to work!
The Front Desk Supervisor will be responsible for the daily activities of the Front Office and its staff.
The Front Office is the hub of guest contact and the ideal candidate will be an outgoing individual who loves to converse with people from all over the world.
Benefits :Responsibilities :
Welcome and register guests expeditiously, provide information to guests as needed or requested, and obtain identification and credit / check approval as directed by hotel policy.
Verify rate and departure date.
Confirm and modify information required to complete the registration process as per hotel procedures.
- Check departing guests out of the hotel as per hotel procedures.
- Monitor GXP throughout the shift for customer care cases, guest chats, and work orders.
- Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction.
Authorize revenue allowances as allowed by hotel policy.
- Resolve guest problems and complaints.
- Answer main phone lines and assist / direct guests where needed.
- Ensures total guest satisfaction.
Requirements :
High school graduate.
Some college preferred.
- Must have 3-4 years of customer service
- Must have 1 year of hotel experience
- Must have 1-2 years of supervisory experience
- Previous front desk agent, front desk supervisor, and night audit experience preferred.
- Previous experience at a Marriott brand using PMS system is a plus.
- Lightspeed experience required.
We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Host/Hostess
We are looking for guest service superstars to join our restaurant team! Do you enjoy meeting new people and making a positive impact on others?
Do you thrive in a busy, fast-paced environment? If so, we would love to speak with you about joining our team as a greeter for our restaurant.
A friendly, positive demeanor is important! You should be a team player, willing to pitch in where necessary to help guests and your co-workers.
You should be able to communicate well with guests.
You should also have the ability to deal with guest concerns in a friendly and positive manner.
- Greet and seat guests at appropriate tables in a timely manner.
- Be attentive of guests' needs assist in providing a pleasant dining experience.
- Assist cashier in collection of money or credit cards from guests and servers as needed.
- Know how to properly take reservations for outlets.
- Ensure quality control of menus with regard to cleanliness and appearance.
- Perform opening and closing duties according to established sidework checklist.
- Have a complete knowledge of standards of service for receiving a room service order.
- Have a thorough knowledge of menus and current specials in all applicable departments.
- Assist servers and cashiers in the servicing of guests as needed.
- Know and understand the state liquor laws.
- Ensure overall guest satisfaction.
Housekeeping Supervisor
Primary Purpose :
The primary purpose of the Housekeeping Supervisor to ensure that guests have an excellent experience while supervising housekeeping associates to ensure brand standards of hotel cleanliness, preparing proper work assignments and coordinating room readiness other departments.
Work Performed :
The Housekeeping Supervisor will be tasked with the following duties, responsibilities, and assignments :
Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner in accordance with established service standards.
- Conduct appropriate coaching and accountability of housekeeping associates when service, performance, or cleanliness standards are not met.
- Provide direction, support, timely feedback and recognition of performance in keeping with Arlo's performance management standards and Core Values.
- Inspect guest rooms and public spaces to ensure compliance with cleanliness standards and verify room statuses.
- Forecast necessary levels of staffing and supplies to facilitate effective scheduling and ordering with a focus on profitability and cost control.
- open and close housekeeping department by assigning and monitoring daily operations.
- Manage Lost and Found by tracking items, communicating with guests and scheduling items to be returned.
- Promote sanitation, safety, and security efforts of the hotel.
- Assist with scheduling Associates according to business levels.
- Able to conduct daily stand up with the housekeeping team.
- Use laundering equipment to safely and thoroughly clean and press linen, keeping the work area clean and safe.
- Follow all company and safety and security policies and procedures, report equipment problems and maintenance issues, accidents, injuries and safety hazards, or unsafe work conditions to leadership; and
- Any and all other work as required to complete the primary purpose of the position.
Required Prior Experience :
1 Year of housekeeping and / or related experience
Physical :
Able to lift a minimum of 50lbs occasionally and 25lbs regularly.
Able to bend and squat repeatedly.
Able to walk and stand for duration of scheduled shift.
Other :
Flexibility to workday shifts, early mornings, evenings, nights, weekends and holidays.