Arizona Official Website of State of Arizona Jobs (3)

Job Summary :

The purpose of the Customer Service Section Supervisor position is to supervise the Administration team of the Claims Division and demonstrate and understand applicable Workers Compensation statutes, rules, and case laws within the scope of the team's responsibilities.

This position will be responsible for the implementation of short-term and long-term strategies to ensure that the Commission meets its statutory obligations in these areas as set forth in A.

R.S. 23-901 et seq (Arizona Workers' Compensation Act) and all other applicable laws and rules.

Job Duties :

Essential Duties and Responsibilities include but are not limited to :

This position assists in the day-to-day operations of the Claims Division’s daily operations; which includes ensuring adequate staffing, providing assistance, training and oversight of staff to ensure work is performed accurately and timely in compliance with Arizona workers’ compensations laws.

Management of assigned section(s) including establishing metrics that defined acceptable levels of performance and establishing monthly targets for each metric.

Review performance against those metrics and targets and take action when targets are not achieved. Conducts ongoing performance feedback and annual appraisals.

Perform audits of internal staff, vendor performance and customer interactions with Community. Analyze results and develop and implement training for internal and external customers;

may conduct workshops at the annual Claims Seminar.

Generate, review, and analyze various claims reports to identify performance measures and claims trends and other claims related research, statistical analysis, and report preparation.

Support continuous improvement efforts that improve the overall operations of the division and agency while providing a greater return to the State of AZ

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meetings of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces.

All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.

Knowledge, Skills & Abilities (KSAs) :

Knowledge in :

Basic knowledge of applicable workers compensation claims management laws and State of Arizona records retention.

Principles and practices of administration and management.

Administrative and clerical procedures Computer systems such as PC software, (Word, Excel, Access, Google suite).

Data storage systems managing files and records, transcription, designing forms, and other office procedures and terminology.

Principles and processes for providing customer and personal services.

Knowledge of Arizona Procurement Portal (APP)

Basic English and Mathematics

Skills in :

Effectively able to communicate verbally and in writing

Strong focus on Customer service

Organization, time management, and observing safety requirements

Interpersonal skills, handling difficult situations, and dealing with interruptions.

Communicating with contractors, vendors, managers and supervisor;

Critical thinking and problem solving

Using procurement or other systems.

Prioritizing workload

Initiative and attention to detail

Basic Business process acumen

Supervisory skills including Performance Management, training staff and providing guidance to staff.

Ability to :

Perform job responsibilities incorporating lean management and principles of Arizona Management System.

Learn computer systems and applications.

Operate or learn to operate a Pitney Bowes mail system

Ability to lead and inspire a team to accomplish goals and drive results.

Schedule and prioritize workflow and work schedules.

Recognize and engage those with different backgrounds, characteristics, and perspectives to bridge gaps in understanding of differing viewpoints, as well as ensuring persons with diverse perspectives are given the opportunity to collaborate and provide input.

Maintain confidentiality of purchasing and procurement details.

Comprehend and assimilate technical and business related documents.

Follow policies and procedures and other applicable regulations.

Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems

Selective Preference(s) :

The ideal candidate for this position will have : compliance processes and procedures as it applies to Arizona Revised Statutes, Tile 23, Workers Compensation Practice & Procedures and the workers’ compensation system.

Pre-Employment Requirements :

If this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply.

Any employee operating a motor vehicle on State business must possess and retain a current, valid Arizona class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks.

The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training.

An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) ).

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits :

The State of Arizona provides an excellent comprehensive benefits package including :

Affordable medical, dental, life, and short-term disability insurance plans

Top-ranked retirement and long-term disability plans

10 paid holidays per year

Vacation time accrued at 4.00 hours bi-weekly for the first 3 years

Sick time accrued at 3.70 hours bi-weekly

Deferred compensation plan

Wellness plans

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work / life balance, report higher job satisfaction, and are more productive.

Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Please visit to learn more about benefits given to ICA employees.

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work / life balance, report higher job satisfaction, and are more productive.

Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

For a complete list of benefits provided by The State of Arizona, please visit our

Retirement :

You will be eligible to participate in the state employee health / disability insurance plan, and you are required to participate in the Arizona State Retirement System (ASRS).

ASRS participation may begin immediately or upon your 27th week of employment. Contributions are matched by the employer.

Job Summary :

The Arizona State Veterans Home (ASVH) is looking for a Licensed Master Social Worker (LMSW) to serve the long-term care and rehabilitative needs of Arizona’s Veterans by providing oversight and provision of medically related social series designed to maintain the highest practicable mental and psycho-social well-being of each Veteran / Member.

ASVH is a skilled nursing facility.

The ideal candidate will supervise a staff of social workers to maintain a personal caseload of assigned Veteran / Members.

They will ensure compliance with all federal and state regulations and facility policies and procedures.

The selected candidate will learn, implement and monitor the Arizona Management System (AMS) methods. They will utilizes AMS concepts and tools for problem solving, continuous process improvement, and work efficiency.

They will also incorporates a cultural focus on Veteran / Member-centered care in the performance of job duties.

Job Duties :

• Plans, organizes and supervises the social services program of the Arizona State Veteran Home, ensuring timely completion of assessments and documentation per federal and state regulations and facility policies and procedures.
• Ensures compliance with the PASRR (Preadmission Screening and Resident Review) process.
• Supervises subordinate staff to ensure the goals and objectives of the work unit are met.
• Plans, organizes, assigns, and reviews the work of the Social Services staff.
• Provides training and support.
• Reviews and evaluates job performance of staff through monthly 1 on 1 coaching sessions and annual performance appraisals.
• Addresses staff problems. Recommends disciplinary actions. Interviews and selects staff.
• Oversees clinically appropriate discharge planning to ensure it is safe and communicated effectively to all involved stakeholders.
• Works with residents, families and staff to ensure that Veterans / Members are treated in accordance with Resident’s Rights.
• Manages Grievance Book.
• Assists in projecting department budget.
• Works within budget parameters.
• Monitors expenditures. Effectively manages staff overtime.
• Maintains a personal caseload of assigned Veterans / Members.
• Reviews policies and procedures ensuring compliance with all regulatory standards.
• Creates new policies as needed. Attends and participates in various meetings.
• Serves on committees. Conducts staff meetings.
• Participates in special projects as assigned.

Knowledge, Skills & Abilities (KSAs) :

Knowledge of :

• Rules, regulations, policies, procedures of section and work unit
• Veterans Administration, CMS and State regulatory standards
• Social Services programs and principles of social work
• Geriatric population’s psychiatric issues that affect care
• Geriatric disease processes
• Side effects of psychotropic medications
• Physical and chemical restraints
• Community resources
• Governmental policies and programs that affect our clientele
• Long-term care billing standards
• MDS system
• Personnel Rules

Skill in :

• Verbal and written communication skills
• Interpersonal interactions
• Counseling
• Case management
• Resident assessment
• Developing care plans
• Program planning and organization
• Analytical skills
• Problem solving
• Basic computer use
• Supervision and management
• Leadership

Ability to :

• Establish and maintain interpersonal relationships at all organizational levels
• Perform resident assessments and develop care plans
• Utilize the facility's IT program and maintain and record assessments and care plans
• Maintain the highest level of confidentiality
• Plan, delegate, review work of others
• Evaluate issues, explain rules and regulations

Selective Preference(s) :

A minimum of one-year supervisory experience in a health care setting working directly with individuals

Experience in long-term care

Pre-Employment Requirements :

• LMSW required - must have a Masters degree in social work and an active social work license issued by the Arizona Board of Behavioral Health Examiners upon placement into position.
• Requires the ability to obtain and retain a valid AZ DPS Fingerprint Clearance Card.
• Requires the ability to drive a vehicle in the course of conducting State business.
• Requires possession of and ability to retain a current, valid state-issued driver's license.
• This position is subject to the vaccination requirements outlined in CMS Interim Final Rule - Medicare and Medicaid Programs;

Omnibus COVID-19 Health Care Staff Vaccination (published November 5, 2021) (86 FR 61555).

Benefits :

The Arizona Department of Administration offers a comprehensive benefits package to include :

• Sick leave
• Vacation with 10 paid holidays per year
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Referral Incentives available for qualifying positions
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

For a complete list of benefits provided by The State of Arizona, please visit our

Retirement :

• Positions in this classification participate in the Arizona State Retirement System (ASRS).
• Please note, enrollment eligibility will become effective after 27 weeks of employment.

DEPARTMENT OF CHILD SAFETY

The Arizona Department of Child Safety (DCS) is a social and human services agency whose mission is to successfully engage children and families to ensure safety, strengthen families, and achieve permanency.

DCS has field office locations located throughout the state of Arizona, with its central office located in Downtown Phoenix.

DCS employs over 2,800 employees who share the common vision of ensuring children thrive in family environments free from abuse and neglect.

CASE MANAGER- CHILD SAFETY SPECIALIST

JOB LOCATION :

There are numerous offices located throughout the East Valley, West Valley and Central Phoenix.

You will be able to choose office locations in the application.

POSTING DETAILS : Rate : $

Rate : $

Grade : 17

WHO ARE WE?

At the Arizona Department of Child Safety ( DCS ), we call ourselves "compassioneers" because everything we do is done with a compassionate heart.

We work tirelessly to protect children, reunify families, ensure safe living environments and prevent unnecessary trauma.

As an agency, we are proud to be a pillar of strength for our communities, and proud to do work each day that makes an impact on the world around us every day.

Becoming a Child Safety Specialist can be a life-changing event! If you have a passion to work with children and families, DCS is the place for you.

Together we can make a difference through service!

Step Increases

Child Safety Specialists are eligible for incremental pay increases as follows :

Successful completion of the 22 weeks CORE training $

One year of Child Safety Specialist service $

Two years of Child Safety Specialist service $

Three years of Child Safety Specialist service $

If you’re good at what you do, you can work anywhere. If you’re the best at what you do, come work at DCS!

WHAT DOES A CHILD SAFETY SPECIALIST DO?

A Child Safety Specialist offers valuable support and assistance to children and families in need. This role requires strong time management and critical thinking skills.

A Child Safety Specialist assesses child safety and risk while working with families, agencies and the courts for case planning.

This is a fast-paced environment, which requires organization, a high degree of expertise and skill in maintaining established quality and accuracy in work assignments.

A day in the life of a Child Safety Specialist can look like :

• Responding to reported allegations of child abuse and / or neglect
• Assessing child safety and risk
• Conducting investigations regarding a child abuse report
• Identifying supports and resources to help children remain safely at home
• Facilitating removal and arrangement of child(ren)into an alternative placement
• Participating in team meetings to follow-up on individual and case progress
• Documenting client activity and completing reports
• Attending Court hearings
• Preparing case plans
• Placing children, transporting children, and moving a child’s possessions when needed

Alternative work hours may be required, including overtime, weekends and holidays.

WHAT KNOWLEDGE, SKILLS AND ABILITIES ARE HELPFUL?

Knowledge of :

Confidential principles; behavior modification, conflict resolution and counseling principles and techniques; intervention techniques;

interviewing procedures; child development, family systems, family centered practice; behavioral indicators of mental health disturbance, impact of abuse and neglect, separation and loss issues and child welfare practices.

Computers and software (Microsoft Office Suite); mobile devices, digital calendars (Outlook) & video conferencing (Microsoft Teams).

Skill in :

• Establishing and maintaining interpersonal relationships; verbal and written communication; eliciting and gathering information;
• modeling professional behavior with clients; time management and multi-tasking; keen observation; sensitivity to needs, feelings and cultures;

dealing calmly and effectively with high stress situations; adaptability; and making independent decisions.

Ability to :

• Complete work tasks thoroughly; lead, take responsibility; analyze information and use logic to address work-related issues and problems;
• recognize and address substance abuse issues in adults and children and develop necessary intervention strategies; prepare detailed documentation of client and professional contact to ensure records are accurately conveyed and reported;

and enter, retrieve and correct data in a computer-based system; and acquire and renew CPR Certification.

WHAT IS REQUIRED TO BE A CHILD SAFETY SPECIALIST?

• Bachelor's or Master's Degree from an accredited college or university-must provide awarded transcripts to confirm degree, OR four (4) years of experience as a DCS Case Aide
• Department of Public Safety Level One Fingerprint Clearance Card
• Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks.

The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training.

An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) ).

During the first 22 weeks of employment required in person training in Midtown Phoenix involving overnight stays, if necessary, every other week.

Selected candidates must be able to pass a written exam, background investigation, Motor Vehicle Report check and DCS Central Registry check.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply :

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

THE STATE OF ARIZONA HAS EXCELLENT BENEFITS AND PERKS! WE OFFER :

• Paid sick leave
• Paid annual leave
• Ten paid holidays per calendar year
• Health, dental and vision insurance
• Flexible Spending Account
• Health Savings Account
• Arizona State Retirement System Savings (ASRS)
• Employee and Dependent Life insurance
• Long-term and short-term disability insurance
• Deferred compensation plans
• Wellness incentive program
• Employee discount program for higher education, products and services
• Education Savings AZ529
• Employee Assistance Program

Bi-Lingual Stipend

In an effort to better serve our communities, DCS offers a Bi-Lingual Stipend to all interested and eligible DCS Employees who successfully complete a language proficiency exam.

Qualifying employees will receive a $500 annual stipend paid in equal increments.

For a complete list of benefits provided by The State of Arizona, please visit our

RETIREMENT :

All Child Safety Specialist positions participate in the Arizona State Retirement System (ASRS).

Enrollment eligibility becomes effective after 27 weeks of state employment.

ASRS is a defined benefit plan which means at retirement you are guaranteed a lifetime benefit that does not run out and can never be reduced!

CONTACT US :

Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 602-255-2903.

Requests should be made as early as possible to allow time to arrange the accommodation. Arizona State Government is an AA / EOE / ADA Reasonable Accommodation Employer.