AMN Healthcare Inc. Jobs (2)

Job Description

Job Summary

The Specialist I, IT Production Support provides quality first-level support to IT customers (AMN Team Members) to resolve incidents with a high degree of customer service, technical expertise and timeliness.

This position has frequent contact with end users, peers and managers.

Job Responsibilities

• Tracks calls and documents problems into issue tracking software, consults knowledge database to optimize resolutions and follows through on resolution with callers.
• Provides PC hardware and software support to end-user.
• Provides first level assistance for defined problems and escalates tickets as necessary.
• Installs PC and related peripheral equipment for end-user.
• Maintains statistical reports and documentation, including problem / trouble and departmental statistical and effectiveness reporting.
• Sets up user accounts, process move, transfer and user change forms.
• Helps maintain inventory control for AMN IT assets.
• Sets up for meetings, and other AV special requests.
• Researches resolve and respond to questions that require more detailed investigation received via telephone calls, web, voicemail, email, or callbacks in a timely manner, in accordance with current standards and procedures.
• Acquires and maintains current knowledge of relevant products (software and hardware) and support policies in order to provide accurate solutions to customers.

Education

Bachelor's Degree Preferred

Certifications

• CompTIA A+ Computing Technology Industry Association (CompTIA) Preferred
• CompTIA Network+ Computing Technology Industry Association (CompTIA) Preferred
• Microsoft Certified Professional Microsoft Corporation (MSFT) Preferred

Minimum Work Experience

• 1+ years in computer operations / help desk environment.
• 1+ years in similar role preferred

Our Core Values

Respect

• Passion
• Continuous Improvement
• Trust
• Customer Focus
• Innovation

At AMN Healthcare, our diversity, equity, and inclusion philosophy is grounded in the belief that we should respect all voices, seek different perspectives, and succeed when we act together as a positive force for all of humanity.

AMN Healthcare strives to foster a workplace of belonging where all team members can be their authentic selves, where we can apply our collective skills to innovate solutions that empower the future of care.

AMN Healthcare is an equal opportunity employer.

Pay Rate

$24.50 - $29.25 Hourly

Final pay rate is dependent on experience, training, education, and location.

Job Description

Job Summary

The Senior Recruiter for Nursing increases the utilization AMNs' staffing and managed services by growing the candidate database through active recruitment, promoting qualified candidates to client orders, deploying consultative selling strategies, delivering timely customer service, and coordinating staffing duties in order to achieve regional revenue and profit contribution targets.

This position works in partnership with internal quality, operations and account management teams ultimately impacting fill rate, revenue and profitability.

Job Responsibilities

• Exceeds individual daily and weekly efficiency expectations to fill client orders with qualified clinicians.
• Maintains communications and consultative relationships - through consistent email, telephone, technology, and some face-to-face interactions - with client points of contact to identify needs driving future orders, timing of orders, and fill rates.
• Builds pipeline and database of qualified candidates by prospecting strategically on a daily and weekly basis using system databases and encouraging relationships.
• Initiates and manages email campaigns to generate market demand, using database prospecting reports and content templates, in order to promote AMN / Nursefinders opportunities and increase response rate.
• Delivers quality candidates and service to clients by working with clinician candidates through the screening, orientation and on-boarding requirements.
• Diligently maintains all candidate databases with accurate contact information, qualifications, quality services documentation and selling points.
• Qualifies candidates' likelihood to accept jobs according to availability, licensure, skill set and potential fit in order to prioritize sales focus and determine the best job match for highest probability of booking.
• Consults with candidates, probing for unspoken needs using a consultative selling style in order to gain dedication to working available opportunities.
• Analyzes relevant reports in order to have full visibility into customer base and increase the number of employees working.
• Maintains open lines of communication with the active field staff and clients with appropriate follow-up in order to reengage for future opportunities.

Education

Bachelor's Degree Preferred

Minimum Work Experience

• 3+ years of experience in inside sales.
• 1+ year within Travel Nurse Healthcare staffing division

Key Skills

• Detail-oriented
• Customer-Oriented
• Effective Communication Skills

Work Environment

Job is typically performed in a general office environment.

Physical Requirements

• Sitting : Remaining in a normal seated position.
• Handling : Seizing, holding, grasping, turning or otherwise performing precision work with hands.
• Talking : Expressing or exchanging ideas by means of the spoken work.
• Hearing : Receiving detailed information through oral communication.
• Vision : Clarity of vision at near or far distances.

Our Core Values

Respect

• Passion
• Continuous Improvement
• Trust
• Customer Focus
• Innovation

At AMN Healthcare, our diversity, equity, and inclusion philosophy is grounded in the belief that we should respect all voices, seek different perspectives, and succeed when we act together as a positive force for all of humanity.

AMN Healthcare strives to foster a workplace of belonging where all team members can be their authentic selves, where we can apply our collective skills to innovate solutions that empower the future of care.

AMN Healthcare is an equal opportunity employer.

Pay Rate

$20.25 - $25.25 Hourly

Final pay rate is dependent on experience, training, education, and location.