Sr. Program Manager, Amazon Lending
Amazon Capital Services, Inc.
Seattle, WA
Do you want to work at a fintech startup but within the support systems of a large technology company?
Amazon is expanding its lending business with the ambition to deliver the world’s best-in-class customer experience and product solutions. We believe we are in a unique position to serve our customers with exceptional value due to our deep understanding and insights about our customers, supported by our data-grounded analytics and customer-focused approach to building products. Amazon Lending is a part of the Global Business Payments organization which provides working capital solutions to Sellers and other small business customers.
Amazon Lending is seeking an innovative, customer-centric, and results-driven individual to join our US team as a Program Manager. This candidate will be responsible for running the 3rd party Lending program to solve small and medium-sized businesses' challenges getting the capital they need to grow their businesses. To be successful in this position, the individual must be able to work with minimal supervision in a fast paced, highly demanding, and often ambiguous environment, while maintaining attention to detail. The preferred candidate will have experiences leading projects/programs with multiple internal & external stakeholders from inception to launch with demonstrated data-driven decision making. Above all, the successful candidate will have passion for Seller success.
Key job responsibilities
The primary responsibilities of this role include, but are not limited to:
· Innovate and design products that delight customers: Conduct customer research, identify gaps in product/experience offering, and design solutions that address unmet customer needs.
· Create and execute go-to-market plan for new products and features: Gather business requirements, build & deliver against the roadmap, and create & monitor meaningful KPIs.
· Lead external partner relations: Manage partner performance and customer experience, set objectives and success criteria, and drive towards operational excellence.
· Drive product awareness and adoption: Identify marketing opportunities and support the delivery of effective marketing campaigns with internal and external partners.
· Lead the day to day operations: Assess and manage risks, manage program P&L, monitor and report on progress with actionable insights, anticipate and resolve bottlenecks, and provide escalation management.
We are open to hiring candidates to work out of one of the following locations:
Seattle, WA, USA
Amazon is expanding its lending business with the ambition to deliver the world’s best-in-class customer experience and product solutions. We believe we are in a unique position to serve our customers with exceptional value due to our deep understanding and insights about our customers, supported by our data-grounded analytics and customer-focused approach to building products. Amazon Lending is a part of the Global Business Payments organization which provides working capital solutions to Sellers and other small business customers.
Amazon Lending is seeking an innovative, customer-centric, and results-driven individual to join our US team as a Program Manager. This candidate will be responsible for running the 3rd party Lending program to solve small and medium-sized businesses' challenges getting the capital they need to grow their businesses. To be successful in this position, the individual must be able to work with minimal supervision in a fast paced, highly demanding, and often ambiguous environment, while maintaining attention to detail. The preferred candidate will have experiences leading projects/programs with multiple internal & external stakeholders from inception to launch with demonstrated data-driven decision making. Above all, the successful candidate will have passion for Seller success.
Key job responsibilities
The primary responsibilities of this role include, but are not limited to:
· Innovate and design products that delight customers: Conduct customer research, identify gaps in product/experience offering, and design solutions that address unmet customer needs.
· Create and execute go-to-market plan for new products and features: Gather business requirements, build & deliver against the roadmap, and create & monitor meaningful KPIs.
· Lead external partner relations: Manage partner performance and customer experience, set objectives and success criteria, and drive towards operational excellence.
· Drive product awareness and adoption: Identify marketing opportunities and support the delivery of effective marketing campaigns with internal and external partners.
· Lead the day to day operations: Assess and manage risks, manage program P&L, monitor and report on progress with actionable insights, anticipate and resolve bottlenecks, and provide escalation management.
We are open to hiring candidates to work out of one of the following locations:
Seattle, WA, USA
Full-time
Senior Product Manager, Amazon Lending
Amazon Capital Services, Inc.
Seattle, WA
Do you want to work at a fintech startup but within the support systems of a large technology company?
Amazon is expanding its lending business with the ambition to deliver the world’s best-in-class customer experience and product solutions. We believe we are in a unique position to serve our customers with exceptional value due to our deep understanding and insights about our customers, supported by our data-grounded analytics and customer-focused approach to building products. Amazon Lending is a part of the Global Business Payments organization which provides working capital solutions to Sellers and other small business customers.
Amazon Lending is seeking an innovative, customer-centric, and results-driven individual to join our US team as a Product Manager. This candidate will be responsible for developing and managing US Amazon Lending products that solve small and medium-sized businesses (SMB)' challenges getting the capital they need to grow their businesses. To be successful in this position, the individual must be able to work with minimal supervision in a fast paced, highly demanding, and often ambiguous environment, while maintaining attention to detail. The preferred candidate will have proven experience of distilling customer needs into new product opportunities, developing near-term and long-term product strategy, and delivering against the strategy in a cross-functional team environment. Above all, the successful candidate will have passion for SMBs' success.
Key job responsibilities
-Define the long-term strategy and vision to meet emerging customer needs: Conduct customer research, identify gaps in product/experience offering, and design solutions that address unmet customer needs.
-Own a suite of products and their P&L: Build and deliver against product roadmap, and create meaningful KPIs to drive continuous product improvement
-Drive strategic product communications and act as the product subject matter expert: Own customer product engagement and design product value propositions.
-Define strategic pricing vision: Drive pricing innovation and influence worldwide pricing strategy
-Lead the day to day operations: Assess and manage risks, monitor and report on progress with actionable insights, anticipate and resolve bottlenecks, and provide escalation management.
We are open to hiring candidates to work out of one of the following locations:
Seattle, WA, USA
Amazon is expanding its lending business with the ambition to deliver the world’s best-in-class customer experience and product solutions. We believe we are in a unique position to serve our customers with exceptional value due to our deep understanding and insights about our customers, supported by our data-grounded analytics and customer-focused approach to building products. Amazon Lending is a part of the Global Business Payments organization which provides working capital solutions to Sellers and other small business customers.
Amazon Lending is seeking an innovative, customer-centric, and results-driven individual to join our US team as a Product Manager. This candidate will be responsible for developing and managing US Amazon Lending products that solve small and medium-sized businesses (SMB)' challenges getting the capital they need to grow their businesses. To be successful in this position, the individual must be able to work with minimal supervision in a fast paced, highly demanding, and often ambiguous environment, while maintaining attention to detail. The preferred candidate will have proven experience of distilling customer needs into new product opportunities, developing near-term and long-term product strategy, and delivering against the strategy in a cross-functional team environment. Above all, the successful candidate will have passion for SMBs' success.
Key job responsibilities
-Define the long-term strategy and vision to meet emerging customer needs: Conduct customer research, identify gaps in product/experience offering, and design solutions that address unmet customer needs.
-Own a suite of products and their P&L: Build and deliver against product roadmap, and create meaningful KPIs to drive continuous product improvement
-Drive strategic product communications and act as the product subject matter expert: Own customer product engagement and design product value propositions.
-Define strategic pricing vision: Drive pricing innovation and influence worldwide pricing strategy
-Lead the day to day operations: Assess and manage risks, monitor and report on progress with actionable insights, anticipate and resolve bottlenecks, and provide escalation management.
We are open to hiring candidates to work out of one of the following locations:
Seattle, WA, USA
Full-time
Sr Portfolio Manager, Lending, ABPL
Amazon Capital Services, Inc.
Seattle, WA
Do you like helping small businesses grow? Do you enjoy working across organizations and scaling programs? Come join us as we scale to be the most trusted B2B financial service solution provider across Amazon! The Amazon Business Payments and Lending team provides invoicing, working capital and payment acceptance solutions to Amazon Business customers, sellers and other small business customers across Amazon. We are part of the global Consumer Payments organization, who aims to delight our customers by building payment experiences and financial services that are trusted, valued and easy to use from anywhere in any way.
Amazon Business Payments and Lending Credit Strategy and Operations team is looking for a Sr. Portfolio Manager to join the Payments team to manage the credit performance of the North America Lending portfolio. The successful candidate will be a thought leader who can help build and scale a best-in-class credit management program. This candidate will be responsible for managing the Lending program from a risk perspective to solve small and medium-sized businesses' challenges getting the capital they need to grow their businesses while staying within a target loss rate. In this role, the candidate will drive credit policy changes and procedures and inform automated decisioning and monitoring systems based on the customer’s financials and credit worthiness. The ideal candidate should possess strong people and credit management skills, directly support continuous improvement initiatives, be highly analytical, resourceful, Customer-focused and team oriented, with outstanding communication skills and the ability to build strong relationships with key stakeholders. This is a management role directly managing a team of risk managers; demonstrated success managing a team is a must.
Key job responsibilities
The primary responsibilities of this role include, but are not limited to:
• Managing end-to-end credit strategy across customer lifecycle and through economic cycle (recessions) and other shocks
• Assist in defining policies and product features to support credit decisioning and monitoring
• Coach and mentor a team of risk managers
• Establish, constantly improve, and be a thought leader for a credit adjudication and performance monitoring platform
• Develop processes, mechanisms and Standard Operating Procedures (SOPs) to grow efficiently and in a scalable way
• Partner with underwriting operations on complex credit decisions that require manual reviews or exceptions
• Identify innovations and drive experiments that provide customers with a great payment experience
• Identify, monitor and communicate the right metrics to measure decision quality and portfolio health
• Participate in program operations, partner with product managers and contribute to team-wide improvement goals
• Own relationships with Account Receivables to establish and manage loss mitigation and recovery processes
Amazon Business Payments and Lending Credit Strategy and Operations team is looking for a Sr. Portfolio Manager to join the Payments team to manage the credit performance of the North America Lending portfolio. The successful candidate will be a thought leader who can help build and scale a best-in-class credit management program. This candidate will be responsible for managing the Lending program from a risk perspective to solve small and medium-sized businesses' challenges getting the capital they need to grow their businesses while staying within a target loss rate. In this role, the candidate will drive credit policy changes and procedures and inform automated decisioning and monitoring systems based on the customer’s financials and credit worthiness. The ideal candidate should possess strong people and credit management skills, directly support continuous improvement initiatives, be highly analytical, resourceful, Customer-focused and team oriented, with outstanding communication skills and the ability to build strong relationships with key stakeholders. This is a management role directly managing a team of risk managers; demonstrated success managing a team is a must.
Key job responsibilities
The primary responsibilities of this role include, but are not limited to:
• Managing end-to-end credit strategy across customer lifecycle and through economic cycle (recessions) and other shocks
• Assist in defining policies and product features to support credit decisioning and monitoring
• Coach and mentor a team of risk managers
• Establish, constantly improve, and be a thought leader for a credit adjudication and performance monitoring platform
• Develop processes, mechanisms and Standard Operating Procedures (SOPs) to grow efficiently and in a scalable way
• Partner with underwriting operations on complex credit decisions that require manual reviews or exceptions
• Identify innovations and drive experiments that provide customers with a great payment experience
• Identify, monitor and communicate the right metrics to measure decision quality and portfolio health
• Participate in program operations, partner with product managers and contribute to team-wide improvement goals
• Own relationships with Account Receivables to establish and manage loss mitigation and recovery processes
Full-time