AMAN Jobs (3)

AMAN

At Aman, we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, experiences and products which transform our guests’ perspectives and daily lives.

To achieve our ambitions, we capitalize on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and experiences few are privy to.

We live by the Aman way of life’ a mindset shared by our guests and employees which creates a lifelong sense of belonging driven by our values of :

Invest in individuality fostering an environment where each person can push boundaries, take risks and challenge norms.

Nurture pathfinder spirit exploring experiences, opportunities and locations which transform into new exciting ventures.

Act like owners taking the charge, leading by example and an immense sense of pride in their work.

Celebrate communities ensuring that every member of our community is looked after and nurtured in a compassionate, respectful and collaborative manner.

LOCATION

Thia position is located in Aman New York in New York City, USA.

POSITION OVERVIEW

As the Event Manager with F&B 575 LLC at Aman New York, you will plan, manage and operationally support the coordination of all event details and logistics.

The Event Manager will assist the client in all aspects of building the BEO, facility arrangements, and equipment, communication of client needs to the internal team, and directly support the goals of the Sales & Events Department.

The Event Manager will work with other departmental colleagues to ensure that company requirements are upheld while ensuring the company meets and exceeds guests’ expectations.

RESPONSIBILITIES

• Act as the main point of contact for event clients immediately following the booking, throughout the planning process, and during the event.
• Manage client relationships and respond 12 hours efficiently to client questions via email, Tripleseat discussions, in person, by phone, conference calls
• Proactively engage and communicate with clients to ensure a positive experience
• Ensure all event information is up to date and fully detailed in Tripleseat before deadlines
• Maintain the calendar of events through Outlook and Tripleseat while attending all necessary event meetings and calls
• Collaborate with other departments to accommodate special requests for high-profile guests, clients, and partners
• Detail BEOs and create floorplans based on Outlets
• Manage and ensure that the BEO board is up to date
• Lead BEO meetings
• Create and distribute up-to-date event floorplans, BEOs, day of supervisor event packets, and rental orders correctly
• Assist in the setup, breakdown, and execution of events
• Ensure all event rentals are scheduled conveniently for the operations of the property
• Professionally and efficiently communicate with sales, culinary, hotel, and executive leadership as needed
• Interface with the culinary department to ensure proper delivery and coordination of food service
• Liaise with external vendors leading up to and throughout the event, including deliveries & pick up
• Responsible for collecting and organizing all final event payments as per the signed agreement
• Be the point of contact for the accounting team to ensure reports are up-to-date and accurate; correcting any discrepancies or late payments
• Process event close-out checks on the night of or following morning of each event

QUALIFICATIONS

• Must be capable of working in a team-oriented environment to achieve the property’s common goal of guests satisfaction
• Positive, engaging, and energetic personality
• Must be personable and comfortable with guests and be able to anticipate their needs.
• Must be organized, manage time efficiently
• Very high attention to detail
• Sensitive to cultural nuances
• Excellent communication skills, both written and verbal in English
• Able to handle a multitude of tasks in a fast paced environment
• Ability to maintain a clean and professional appearance as per company policies
• Multi-lingual is a plus
• Must be able to take constructive feedback and work well in a team dynamic
• Must have full schedule availability and flexibility based on the need of the business and as directed from the Director of Sales & Events
• 2 years’ experience in a luxury hotel environment or similar setting in restaurants or food and beverage
• Must have Tripleseat & Micros experience

EEO M / F / M / V / D

AMAN

At Aman, we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, experiences and products which transform our guests’ perspectives and daily lives.

To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and experiences few are privy to.

We live by the Aman way of life’ a mindset shared by our guests and employees which creates a lifelong sense of belonging driven by our values of :

Invest in individuality fostering an environment where each person can push boundaries, take risks and challenge norms.

Nurture pathfinder spirit exploring experiences, opportunities and locations which transform into new exciting ventures.

Act like owners taking the charge, leading by example and an immense sense of pride in their work.

Celebrate communities ensuring that every member of our community is looked after and nurtured in a compassionate, respectful and collaborative manner.

LOCATION

This position is located in Aman New York in New York City, USA

POSITION OVERVIEW

The Event Sales Manager with F&B 575 LLC at Aman New York is a key position to drive business into the Food & Beverage venues, while maintaining exceptional client and guest relations.

The Event Sales Manager will oversee the collective coordination of all event information and resources, account management, sales prospecting, and business development.

RESPONSIBILITIES

• Manage the communication and details of booked events from start to finish
• Respond to event inquiries via phone and email to provide comprehensive planning details
• Create proposals, floorplans, administrate BEOs, contracts and timelines
• Prepare and maintain up to date and well-organized event records through Tripleseat and the share drive
• Promote and sell the private event spaces
• Create and distribute information packs and other promotional items to clients and potential clients
• Track, coordinate, and receive deposits and payments for all bookings
• Conduct site visits, sales calls and planning calls, teams meetings and in person to meet weekly and monthly goals
• Be an expert in menu pricing, room layouts and outlet capabilities to accurately communicate with guests
• Assist in daily schedule of events on site with operations managers
• Develop new business avenues and relationships alongside the Director of Sales & Events
• Evaluate and critically analyze all events following their delivery, including seeking client feedback
• Develop good working relationships with event organizers at local companies in order to get meetings, annual dinners, functions bookings, etc.

for the purpose of strengthening the brand image and drive financial results

• Maintain working relationships with internal and external partners and hold these relationships to deliver innovative and memorable events
• Achieve yearly personal sales booking goals
• All other responsibilities assigned by Management

QUALIFICATIONS

• Must be capable of working in a team-oriented environment to achieve the property’s common goal of guest satisfaction
• Positive, engaging, and energetic personality
• Must be personable and comfortable with guests and be able to anticipate their needs
• Must be organized, manage time efficiently
• Very high attention to detail
• Sensitive to cultural nuances
• Excellent communication skills, both written and verbal in English
• Able to handle a multitude of tasks in a fast-paced environment
• Ability to maintain a clean and professional appearance as per company policies
• Multi-lingual is a plus
• Must be able to take constructive feedback and work well in a team dynamic
• Must have full schedule availability and flexibility based on the need of the business and as directed from the Director of Sales & Events
• 2 years’ experience in a luxury hotel environment or similar setting in restaurants or food and beverage
• Must have Tripleseat & Micros experience

EEO M / F / M / V / D

At Aman we are

on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, homes, experiences, and products which transform our guests’ and owners’ perspectives and daily lives.

To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures, and experiences few are privy to.

We live by the Aman way of life’ a mindset shared by our guests, homeowners and employees which creates a lifelong sense of belonging driven by our values of :

Invest in individuality fostering an environment where each person can push boundaries, take risks, and challenge norms.

Nurture pathfinder spirit exploring experiences, opportunities and locations which transform into exciting new ventures.

Act like owners taking charge, leading by example and an immense sense of pride in our work.

Celebrate communities ensuring that every member of our community is looked after and nurtured in a compassionate, respectful, and collaborative manner.

LOCATION

This position is located at Aman New York, New York City, USA

POSITION OVERVIEW

The Guest Services Agents will provide hotel support and service in accordance with the Aman’s Core Ambitions, Purpose, Brand Pillars, Values, Competencies and Spirit.

This position has an hourly compensation rate of $31.29.

RESPONSIBILITIES

• Performs all Front Office Assigned functions, preparing, and executing an ideal Aman New York Journey to guests.
• Check-in and Check-out
• Reservations
• Guest profile management
• Liaison between departments
• Cashiering
• Assist with package handling
• Responsible for maintaining the highest quality database relating to Guest History.
• Ambassador of Aman New York in providing genuine care to guests and team members. Well rounded hospitality professionals following the Aman New York pillars and values.

Demonstrates teamwork, and culture building. Continuously support Aman New York with set goals.

• Guest Relations
• Team Member Relations
• Problem Solving
• Property Management Systems
• Provide quality and genuine service by responding to guests and team members promptly, efficiently, and courteously. Follow up and follow through.
• Responding to guest and leadership feedback, in areas relating to Guest Satisfaction. Focusing on improvement regarding feedback.
• Responsible for achieving and maintaining high guest retention ratio.
• Have an in-depth knowledge of activities, directions, travel time, cost, and various forms of transportation around New York City.
• Responsible for maintaining a clean, neat, and organized surrounding, ensuring a safe and positive environment.
• Handle financial duties responsibly, outlined in the Aman New York’s Finance Controller’s manual.
• Stay current with developments and procedures in Aman New York by attending each pre-shift and departmental meetings set.
• Perform any other reasonable duties as required by the Management Team and Rooms Division Manager.
• Perform any other reasonable duties as required by the Front Office management team and Rooms Division Manager.

QUALIFICATIONS

• 1 year of related luxury hotel experience.
• Graduate of Hotel School or College Degree is a plus.
• Must be proficient in Windows, Word, Excel, PowerPoint. Opera PMS knowledge is preferred.
• Excellent communication skills, both written and verbal in English, multi-lingual is a plus.
• Positive, inclusive, genuine, innovative, engaging, and energetic personality.
• Ability to handle guest requests, and concerns in an efficient, calm, and genuine manner.
• Able to be organized, manage time wisely, showcase high levels of attention to detail.
• Sensitive and inclusive to all cultural nuances.
• Handle confidential materials and matters with full discretion.
• Able to handle a multitude of tasks in an intense, fast paced environment.
• Ability to work with grace under pressure and with various stakeholders.
• Ability to always maintain a clean and professional appearance as per company policies.
• Ability to maintain complete knowledge of hotel offerings and comply with all Aman New York’s departmental Policies, Procedures, Standard Operating Manuals, Checklists, and Job Duties as provided by Aman New York.
• Ability to analyze and resolve problems exercising good judgement and courteous genuine service with guests and fellow Team Members.
• Systems and communications management required. Computer, telephone, multiple handheld devices.