ASSTPM Assistant Production Manager
Classification : Exempt
Exempt
We are Alsco Uniforms. We’ve been working hard for our customers since 1889 when we invented the uniform and linen rental industry.
Alsco Uniforms has grown into a worldwide leader serving over 350,000 customers in 13 countries. It’s our job every day to make every aspect of the customer experience better.
Whatever our customers need, Alsco Uniforms finds the answers that work for them.
Our employees are the heart and soul of Alsco Uniforms. As a result, we have a long history of strong financial performance, continuous improvement, and customer service.
We’re seeking driven professionals with ambition to grow within our company. We’d love to talk to you about how you can fit into our team of diverse individuals and how your hard work will be rewarded with competitive pay and benefits and ongoing career development.
Join our team and build your career with Alsco Uniforms!
Job Summary :
The Assistant Production Manager is responsible for assisting the Production Manager in organizing and supervising work in the Production Department.
Performs other duties as required and reports to the Production Manager or Operations Manager.
Our full-time employees enjoy :
401K Plan with Company Match
Medical, Dental, Vision, FSA / HSA
Life Insurance, Disability Insurance
Vacation, Sick Time, Holidays
Choice of Global Cash Card or Direct Deposit
Career Advancement
Learning & Development Opportunities
Inclusive and Diverse Team Environment
Essential Functions :
- May hire and train new staff or assist management with this process.
- As requested by the Manager, conducts or assists with performance evaluations.
- Assists the Manager with employment actions, including discipline and termination of employees in accordance with company policy.
- Monitors and recommends changes in work methods and / or equipment usage to improve labor utilization, production efficiency and department expenses.
- Conducts new hire and ongoing training in all production departments.
- Consults with engineering, sales and service management to ensure the smooth operation of the plant.
- Responsible for execution of company production policies, procedures and standards.
- Responsible for monitoring and ensuring that standards for production, quality, housekeeping and safety are met.
- Responsible for adherence to department budgets, as well as hiring, discipline and employee relations.
- Follow written and verbal instructions, attend meetings and perform other tasks as directed by supervision.
Additional Functions :
May work with and support other branch personnel as required by supervision.
Qualifications :
- Have a minimum of two years of business management experience in a production environment with strong supervisory and management skills.
- Good organizational skills.
- Ability to lead, motivate and develop staff.
- Recognize colors, sizes and types of product. Count, add and subtract accurately.
- Good verbal and written communication skills in English, ability to comprehend and follow direction, as well as good time management skills and being a team player.
Education :
High School graduation or similar experience.
Typical Physical Activity :
Physical Demands / Requirements consist of standing, sitting, walking, stooping, driving a forklift, grasping, moving equipment, pushing, pulling, moving loaded carts weighing up to 500 lbs.
reading, speaking, hearing, and lifting up to 60 lbs.
Typical Environmental Conditions :
Production areas of a typical industrial laundry facility which includes variations in temperature, odors, humidity, lint and dust.
Travel Requirements :
Occasionally, to visit customers or possibly to attend training meetings.
For a general description of benefits that are being offered for this position, please visit alsco.com / benefits.
Alsco is an Affirmative Action / Equal Employment Opportunity Employer.
Revised : 04 / 29 / 2022
District Manager
Classification : Exempt
Exempt
We are Alsco Uniforms. We’ve been working hard for our customers since 1889 when we invented the uniform and linen rental industry.
Alsco Uniforms has grown into a worldwide leader serving over 350,000 customers in 13 countries. It’s our job every day to make every aspect of the customer experience better.
Whatever our customers need, Alsco Uniforms finds the answers that work for them.
Our employees are the heart and soul of Alsco Uniforms. As a result, we have a long history of strong financial performance, continuous improvement, and customer service.
We’re seeking driven professionals with ambition to grow within our company. We’d love to talk to you about how you can fit into our team of diverse individuals and how your hard work will be rewarded with competitive pay and benefits and ongoing career development.
Join our team and build your career with Alsco Uniforms!
Job Summary :
The District Manager is responsible to meet or exceed Service goals in the management of a district of routes. Reports to the Service Manager.
A DM may manage a service center and if the service center has more than 7 routes, the DM becomes classified as a Senior DM.
Our full-time employees enjoy :
401K Plan with Company Match
Medical, Dental, Vision, FSA / HSA
Life Insurance, Disability Insurance
Vacation, Sick Time, Holidays
Choice of Global Cash Card or Direct Deposit
Career Advancement
Learning & Development Opportunities
Inclusive and Diverse Team Environment
Essential Functions :
- Develop and motivate a district to be a highly productive team through continual training, regular meetings, daily check-in, fostering a positive work environment, route rides, and building strong relationships with each RSR.
- Ensure customer loyalty and outstanding customer service through customer visits, audits, new installs, problem solving, open communication and negotiating with customers.
- Ensure all company policies and procedures are followed in their district, including safety and Service SOP.
- Manage retention and growth by motivating their district to solicit new customers, up-sell / cross-sell / sample all lines of service or product and ensure a profitable product mix.
Monitor and report competitive activity. Oversee promotions, contests and continued excellent customer relationships.
- Leading their district to success, communicate changes and policies, oversee route organization, project a professional image and require of their district likewise, and cooperatively work with other departments in the branch.
- Complete general route responsibilities when necessary. Safely operate a delivery vehicle, following all applicable laws and company policy.
- Follow written and verbal instructions and perform other tasks as directed by supervision.
- A Senior DM performs the above functions as well as oversees a service center. This includes securing the facility, managing inventory to ensure sufficient supply for routes, overseeing deposits and paperwork, communicating effectively with the processing plant.
Additional Functions :
Work with and support other service personnel as required by supervision.
Qualifications :
- Have and maintain a valid Driver’s License, keep a driving record free of chargeable accidents, speeding, safety or other violations, and must be 21 years or older.
- Demonstrate excellent skills in customer service and route sales.
- Excellent verbal / written communication skills in English, comprehend and follow direction and good time management skills and team player.
- Recognize colors, sizes and types of product and count, add and subtract accurately.
Education :
High School graduation or similar experience. Qualified to hold a drivers license.
Travel Requirements :
Frequently within the branch area.
Typical Environmental Conditions :
- Operating vehicles on public roads, working in and out of customer locations, loading areas of a typical industrial laundry facility, Service Center or depot.
- Indoor and outdoor areas of a typical industrial facility.
Typical Physical Activity :
Physical Demands / Requirements - sitting, grasping, driving, stooping, moving equipment, kneeling, reaching overhead, lifting up to 75 lbs, standing, walking, writing, speaking, hearing.
For a general description of benefits that are being offered for this position, please visit alsco.com / benefits.
Alsco is an Affirmative Action / Equal Employment Opportunity Employer.
Customer Service Coordinator
Classification : Non-Exempt We are Alsco Uniforms.
We’ve been working hard for our customers since 1889 when we invented the uniform and linen rental industry.
Alsco Uniforms has grown into a worldwide leader serving over 350,000 customers in 13 countries.
It’s our job every day to make every aspect of the customer experience better.
Whatever our customers need, Alsco Uniforms finds the answers that work for them. Our employees are the heart and soul of Alsco Uniforms.
As a result, we have a long history of strong financial performance, continuous improvement, and customer service.
We’re seeking driven professionals with ambition to grow within our company.
We’d love to talk to you about how you can fit into our team of diverse individuals and how your hard work will be rewarded with competitive pay and benefits and ongoing career development.
Join our team and build your career with Alsco Uniforms! Job Summary : The Customer Service Coordinator (CSC) drives customer loyalty through response to inbound customer calls and proactive outbound calls.
The CSC coordinates the flow of information to and from the Service Department and follows up with customers to ensure satisfactory resolution.
Performs other duties as required and reports to the Service Manager. Salary Range - $18.00-$20.00 / hour Our full-time employees enjoy : 401K Plan with Company Match Medical, Dental, Vision, FSA / HSA Life Insurance, Disability Insurance Vacation, Sick Time, Holidays Choice of Global Cash Card or Direct Deposit Career Advancement Learning & Development Opportunities Inclusive and Diverse Team Environment Essential Functions : - In a courteous and professional manner, respond to customer service needs according to company policy and procedures.
- Make outbound calls or respond to inbound calls, performing such tasks as audits, up-selling opportunities, problem resolution, sales lead referral, customer follow-up and processing order requests.
- Coordinate the flow of information within the Service Department, maintain call logs and files, check night messages, contact personnel as appropriate, print daily reports and arrange deliveries.
- Ensure customer loyalty and outstanding customer service, all with a sense of urgency.
Build relationships, communicate openly, educate customers, manage customer needs and proactively resolve concerns in cooperation with supervision.
- Prepare, distribute and track Welcome packets, renewals, service agreements, yearly / monthly reports, and other paperwork.
- Monitor and report competitive activity. - Follow written and verbal instructions, attend meetings and perform other tasks as directed by supervision.
Additional Functions : - Work with and support other service personnel as required by supervision. Qualifications : - Demonstrate excellence in telephone skills.
- Demonstrate excellence in internal / external customer service, sales and relationship building skills. - Good experience and skills in MS Office and basic administrative tasks.
- Excellent verbal and written communication skills in English, ability to comprehend and follow direction, as well as good time management skills and being a team player.
- Recognize colors, sizes and types of product and count, add and subtract accurately. Education : - High School graduation or similar experience.
Travel Requirements : - None. Typical Environmental Conditions : - Offices and service areas of a typical industrial laundry facility, Service Center or depot.
For a general description of benefits that are being offered for this position, please visit alsco.com / benefits. Alsco is an Affirmative Action / Equal Employment Opportunity Employer.
Revised : 04 / 29 / 2022 Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
41 CFR 60-1.35(c)