Call Center Representative
This is a 3-day-a-week hybrid position based in our office in Austin, TX. Summary : 360Connect is a growing B2B lead generation company that has been in business since 2005.
We are excited about 2023 and have extremely aggressive growth plans for next year as well. This is where you come in! We want to add to our Lead Processing team, which oversees the long-term, trusting relationships we have built with our customers.
Each of our Call Center Representatives is a supportive and strategic partner to our existing customers. Our ideal candidate will work on behalf of the business and the client, has experience working with external customers, is familiar with CRM software, and understands how to maintain and grow relationships.
Culture At 360Connect, we help our customers solve one of the most challenging problems in business acquiring new customers.
We do this by providing marketing in a box where we find, qualify, and deliver sales-ready prospects to our clients. On average, our customers see a $7-to-$15 return on every $1 spent on our service and rate us at 4.
5 stars on Google Reviews. As one customer said, 360Connect leads help put us on the 20-yard line...and every little bit helps these days! To learn more about us, check out our website at www.
360Connect.com. We have a diverse team of hard-working, fun-loving individuals. We believe in six core values which include : 1.
Do what it takes to deliver excellent results. 2. Bring a proactive, solution-oriented attitude. 3. Act with integrity and respect.
4. Communicate directly and honestly. 5. Do what you say you are going to do. 6. Always learn and try new things. We walk the talk on our core values at 360Connect.
The Austin-American Statesman has named us as a Best Places to Work for the last Nine years in a row. Does this sound like a place you would like to work?
We would love to talk to you! Responsibilities 360Connect is seeking highly motivated, responsible, organized, customer service-oriented individuals.
This role requires strong attention to detail. This position is currently hiring for morning and evening shifts. The schedule is Monday through Friday.
Type over 50 words a minute Ability to communicate effectively on the phone with proper grammar. Possess the interpersonal skills to meet with clients who may be upset by a situation.
1 year of customer service experience Ensure the timely and successful delivery of our solutions according to client needs and objectives that align with the 360 business model Ability to navigate the internet Expand the business relationship with existing clients and / or identify areas of improvement Prepare reports on account status Collaborate with internal team to identify and grow opportunities Job Requirements : 40hrs / wk Outbound Call Center Position to provide excellent customer service and confirm our customers’ product / service needs.
Job Type : Full-time Hourly rate : $15.00 per hour Benefits : Dental Insurance Employee assistance program Flexible schedule Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance Powered by JazzHR