South Plainfield, New Jersey Jobs (5)

The Multi-Store Asset Protection Manager (MAPM) is responsible for teaching, coaching, and training associates to ensure the effective execution of core Asset Protection initiatives. They are responsible for driving core programs and strategies relating to theft and fraud mitigation, operational excellence, safety, and environmental compliance in The Home Depot stores without adding complexity or tasking to the stores' operation. They must be able to multi-task across stores and gain the partnership of the District Manager, Store Manager, Store Leadership Team, APS and other store associates to achieve the goals and business objectives of the AP and Store Operations leadership teams.

• Internal and External Theft and Fraud 50% of time Perform timely entry of internal cases into the case management system in accordance with AP Policy; to include activity
• scans, review alerts, and physical security
• Review available resources to identify key theft trends by class and SKU for internal and external theft and create solutions
• Conduct timely interviews for internal theft cases identified by MAPM or Central Investigations Team (CIT)
• Timely review, approve, or reject external cases submitted by the Aseet Protection Specialists
• Build partnerships with local law enforcement in order to strengthen THD's brand
• Daily, weekly and monthly review of business practices, exception base reporting, theft portal and AP Performance Hub
• Review and analyze shrink performance within the district and by store location
• Monitors shrink indicators and drives execution of initiatives
• Review and analyze shrink performance within the district and by store location
• Manages the Company's shrink reduction strategy
• People 25% of time Make hiring decisions and take disciplinary action including termination (leveraging HR resources)
• Staff and schedule AP associates to meet the needs of the business utilizing theft trends and store tips
• Teach, coach, train, and develop AP associates to ensure theft mitigation processes are executed, developing leads,
• documenting known thefts, cases are documented properly and opportunities are addressed
• Conduct performance reviews, utilize performance management to address performance opportunities, and attend RDO
• and district talent review
• Coach and train associates on proper safety behaviors and environmental/regulatory processes to include execution of Handling Hazardous Materials (HHM) program and Store Readiness Checklist (SRC) process
• Driving Execution 25% of time Drive execution of the Merchandise Protection Standards (MPS), Pick Ticket, and Lockup programs
• Review Front End Accuracy standards to include Accuracy/Theft and Fraud initiatives and G.E.T initiatives
• Ensure stores are driving a safety culture by promoting safety initiatives
• Manages execution of 3rd party guard resources.
• In partnership with DHRM, DM, de-escalation of serious incidents and threats of violence
• Teach, coach, and train store leadership and associates on theft/fraud, operational shrink and shrink mitigation initiatives

• Reports to Regional Director, Operations (RDO)
• This position oversees Asset Protection Specialists
• This positions may require overnight travel

• Typically requires overnight travel less than 10% of the time.

• Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.

• Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.
• Physical Job Requirements
• Most of the time is spent located in a comfortable indoor area with frequent opportunity to move about. There may be exposure to mild physical
• discomforts from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights
• Working Conditions
• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Associates/Bachelor's degree in related field and or 3+ years experience in retail AP or related field

• 3+ years multi-unit retail AP experience
• Lead a team with a focus of external/internal theft
• Conducting internal investigations to include interviews
• Organized Retail Crime elements and law enforcement partnerships
• Utilization/management of physical security and investigations systems (CCTV, Alarm, Exception Based Reporting)
• LPC/LPQ Certification
• Be able to work a flexible retail schedule, position includes supporting multi store locations.

• The knowledge, skills and abilities typically acquired through the completion of a associate's degree program or equivalent degree in a field of study related to the job.

• No additional education

• 3

• Competencies
• CompetenciesDefinition
• Develops TalentDevelops others as individuals and informal leaders. Provides basic coaching, feedback, and guidance to improve
• performance and aligns employee goals with group and organization goals.
• Decision QualityMakes reasonable ande timely decisions under difficult and/or urgent circumstances that address root causes of problems. Gathers and analyzes relevant information from several sources and necessary persons. Builds consensus around recommendations, especially when conflict exists. Assists others in problem solving and decision making. Follows
• up on results and provides feedback for analysis.
• Building Effective TeamsDrives efforts to support others in building effective groups and helps dysfunctional groups. Ensures that group members are aligned with group goals and leverages their skills. Takes time to celebrate group success.
• Communicates EffectivelyPresents information in a clear, concise, honest and logical manner. Communicates effectively across mediums with peers and those somewhat more senior in business and technical areas. Uses active listening in understanding message content and point of view; clarifies as needed. Takes on-verbal messages into account.
• Manges ConflictSteps up to conflicts, seeing them as opportunities to grow perspective, gain understanding, and collaborate to find a
• solution. Works out tough agreements and settles disputes equitably and respectfully.
• Situational AdaptabilityResponds to different situations with an appropriate level of flexibility. Understands the cues that suggest a change in
• approach is needed; adopts new behaviors accordingly. Takes steps to adapt to changing needs or priorities. Monitors outcomes to determine if a change in approach is necessary.
• Drives Results
• Has a track record of exceeding goals despite obstacles and setbacks. Guides, encourages, and motivates other to drive towards desired individual, and district results. Executes in alignment with company's priorities and processes.

Position Purpose:

The Pro Project Specialist is responsible for assisting customers with the sales process for complex projects. This includes product selection, necessary measurements, building take offs from construction plans/designs, coordinating with outside sales for transactions, and any necessary post-sale support. The Pro Project Specialist will support Customers and the Outside Sales team for Product Selection, leveraging product offerings in the vendor direct, FDC and DFC network as our primary assortment. They need to understand the Customer's project budget and environment needs to make the correct product recommendations.

The Pro Project Specialist will also coordinate with relevant Merchants to find solutions to customers' needs that cannot be met with local assortment. The Project Specialist may also coordinate with central support resources such as Design Connect & Virtual Millwork Apron to obtain technical information and complete designs. The PPS will focus on Flooring, Kitchen/Bath, and Millwork.

Key Responsibilities:

50% Measurement & Quoting - PPS will assist in measurements for customers to assist with the quoting process upon Outside Sales team request. Once Product Selection is identified, the PPS will work with Outside Sales team, Design Connect, Virtual Millwork Apron, and Merchandising to build specific quotes for customers seeking Flooring, Kitchen/Bath or Millwork. When necessary, the PPS will work with the Merchandising team to find solutions to the customers product needs, including Special Order, Custom Quotes, and Direct from Supplier solutions.

25% Product Selection - The PPS will interface directly with customers on product selection, measurements, and post-sale support. Customer engagements will be requested by the Outside Sales team on an as-needed basis. In these engagements, the PPS will help customers find the right product fit for budget, durability, and décor. The PPS will need firsthand knowledge of what is available in the local market as well as Special Order options. The PPS will also leverage local Supplier resources to obtain necessary product information.

25% Sales Support - The PPS will be a support resource for all Outside Sales teams for Product Knowledge, Supplier Engagement, and Post Sale Support across complex categories within Flooring, Kitchen/Bath and Millwork.

Direct Manager/Direct Reports:

• This Position reports to Regional Pro Sales Manager

• This Position has 0 Direct Reports

Travel Requirements:

• Typically requires overnight travel 20% to 50% of the time.

Physical Requirements:

Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.

Working Conditions:

Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.

Minimum Qualifications:

• Must be eighteen years of age or older.

• Must be legally permitted to work in the United States.

Preferred Qualifications:

• Demonstrated ability to collaborate and work effectively with cross-functional teams

• Excellent written and verbal communication skills

• Construction/home improvement industry experience.

• Prior experience managing residential home improvement install projects.

• Strong time management and organizational skills.

• Problem solving and multi-tasking skills.

Minimum Education:

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 4

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• Business Insights

• Collaborates

• Optimizes Work Processes

• Situational Adaptability

• Balances Stakeholders

• Drives Results

• Resourcefulness

• 35% Customer Experience - Initiates and maintains regular communication with customer across the install life cycle, ensures timely customer follow-up, and resolves open questions. Facilitates customer satisfaction from point-of-sale through follow up service and provides ongoing support for job-related issues.
• 25% Job Process Support - Communicates and coordinators with internal and external branch partners throughout the organization including the Branch Support Center (Exteriors), Sales, Installation, and any others as necessary for all job level inquires and assists team with customer escalations and exceptions. Assists the Assistant Manager, Installation, in supporting branch operations and efficient movement of jobs.
• 40% Operations - Facilities efficient intake and management of all open jobs across the install life-cycle, reviews paperwork for accuracy, works with customers to collect payment, schedules Pre-Installation inspections, completed data entry requirement, placing material orders for interior product lines, schedules installation, and processes labor bills for 3rd party Services Providers. Manages intake of service tickets and schedules services with customer, as necessary.

• This position reports to the District Installation Manager
• This position has 0 Direct Reports

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

• Typically requires overnight travel less than 10% of the time.

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

• Knowledge or experience in the home improvement or construction industry is preferred and prior clerical and/or administrative background
• Excellent interpersonal and customer service skills with a strong sense of urgency and problem-solving skills

• Self-motivated and must have initiative to complete tasks with little or no direction
• Strong communication skills, both written and verbal
• Strong organizational skills and attention to detail and ability to work in a fast paced environment
• Computer skills with proficiency in Microsoft Office
• Proven ability to manage multiple tasks simultaneously; keep accurate records and follow-up as necessary to complete customer's job accurately and on time

Designers support three primary store priorities: Customers First, In Stock, and Store Appearance. Designers support Customers First by providing fast, thorough, and friendly service to customers. Designers interact with customers by welcoming them to the store, assessing their kitchen and/or bath project needs, providing showroom tours, setting them up for kitchen and/or bath measures, meeting with them to go over room designs and make purchasing recommendations. Designers support In Stock initiatives by assessing stock levels of samples and brochures and restocking them as necessary. Designers support the Store Appearance priority by ensuring special order displays and showrooms promote a shopping environment that is appealing and safe. By supporting these three priorities, Designers drive sales to support department and store goals.