Assistant Store Manager - Operations
"Position is located at North Oceanside"
Assistant Store Managers in Training (ASMIT's) are learning the various responsibilities and functions of the following roles: Assistant Store Manager; Assistant Store Manager, Operations; Assistant Store Manager, Night Operations and Assistant Store Manager, Specialty. At a high level, ASMIT's will learn how to support the Store Manager (SM) in developing strategies and objectives toward driving store sales and profitability. They will learn how to accomplish these objectives through effective leadership of and communication to their Associates.
Key Responsibilities:
- General Customer Service Initiatives to include supervising Associates in the selling effort, ensuring the store's in-stock position, and maintaining an appealing and organized store
- appearance. ASM's in Training will learn the following tactics to support this key accountability: staffing and scheduling, identifying and resolving stock deficiencies, supervisor associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for both installed sales/special orders and product sales.
- Supervising Store Associates to include interviewing, hiring, motivating, coaching, training, developing, and communicating to associates. ASM's in Training will also learn the performance management process, to include semi-annual review of associate performance and how to execute the associate disciplinary process when necessary.
- Operations Management to include supervision of front end processes involving sales and return transactions, as well as special services and lot support. ASM's in Training will also learn
- how to oversee the back end processes, including receiving and freight teams to ensure that merchandise is received and stocked appropriately. They will also learn how to maintain and
- operate all store equipment and systems as well as how to manage daily financial operations. ASM's in Training should develop a command of store standard operating procedures (SOP's),
- especially those involving Safety compliance.
- Business Analysis and Merchandise Planning Initiatives to include driving department profitability through analysis of sales trends. ASM's in Training will learn how to work with key partners (Store Managers, Field Merchandising, MET Teams) to plan merchandise placement and signing. They will also learn how to support stock integrity through inventory management processes.
Direct Manager/Direct Reports:
- ASM's in Training will report to a Store Manager. Once complete with their training process, they will gradually assume accountability supervision of work activities of associates.
Travel Requirements:
- Typically requires overnight travel less than 10% of the time.
Physical Requirements:
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions:
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
Minimum Education:
- The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Minimum Years of Work Experience:
- 3
Competencies:
- Acts with Integrity: Role model for ethical behavior; consistent and fair in dealings with others.
- Product Knowledge: Knows and effectively promotes all areas, products, services, and procedures. Knows the competition
- Excels in Customer Service: Creates customer focused environment; provides excellent service.
- Inspires Achievement: Initiates actions to develop Associates; provides performance feedback and recognizes accomplishments
- Safety Orientation: Enforces safety policies and procedures; is a safety role model
- Delivers Results: Creates a sense of urgency; delegates appropriately; motivates self and team to accomplish objectives.
$61,850 - $71,850 - Starting pay may vary based on a number of factors, including but not limited to, position offered, location, and the individual's knowledge, skills, and ability
Lot Associate
Night Replenishment Manager
Night Replenishment Managers (NRM) are members of the store leadership and management team, overseeing overnight freight handling activities. NRM's supervise the freight unload, packout, and packdown processes. NRMs will communicate priorities, ensure nightly tasks are completed and that freight is moving smoothly throughout the store. This position will be expected to teach, coach and train associates on Home Depot policies and procedures, and ensure all associates are working in a safe manner all times. At times, NRMs may be the only Manager available and will be expected to make business and associate decisions in partnership with appropriate resources and following SOPs. NRM's will provide input to Store Manager and Assistant Store Managers on Associate performance through ongoing performance management and talent planning discussions. Although the CXM does not have direct reports, they will participate in the selection and hiring process as needed.
Key Responsibilities:
- 50% Replenishment - Partner with Night Operations ASM to determine responsibilities to drive efficiencies and overnight productivity. Supervise the unload, packout, and packdown processes to allow NOASM to focus on driving productivity. Execute Bay Directed Packdown Quality Walks to ensure associates are completing the process correctly. Ensure all trucks and trailers are received and unloaded timely and efficiently. Ensure all freight is packed out or placed in overhead bins quickly and efficiently. Ensure that all trash is cleaned up and the store is Grand Opening ready at the end of the shift. Prioritize and communicate messages and tasks to all associates and leaders in store.
- 25% People - Provide in the moment coaching based on observations and behavior Partners with Night Operations ASMs regarding formal performance conversations and discipline. Recognizes associates for demonstrating expectations Use recognition tools (BRAVO / Homer) to highlight associates demonstrating value based behaviors and productivity Give input to Night Operations ASM on associate performance and participate in talent planning for all hourly associates. Assist SM and Night Operations ASM with associate interview and hiring process Approve and address missed punches, variances, schedule changes, receive "call outs" and communicate with Night Operations ASM and SM regarding follow-up actions. Ensure adherence to work rule policies regarding safety referenced in the Standards of Performance. Holds associates accountable for following all SOPs.
- 25% Safety - Ensure compliance with all Home Depot policies and procedures Verify all safety and Hazmat procedures are followed. Make sure all Regulatory Compliance requirements are being followed and resolve issues as needed. Ensure compliance with all security and related policies applicable to closed store environment. Review any freight stored outside of the building and ensure it's secured and organized.
- Reports to Store Manager and Night Operations Assistant Manager
- Accountable for direct supervision of the work activities of others. This may include direct supervision of a shift or the coordination of multiple work groups.
- No travel required.
- Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).
- Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
- Ability to work a flexible schedule
- Whole store management
- Big box retail experience
- Home improvement industry experience
- The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
- 3
- Customer Focus
- Drives Results
- Manages Conflict
- Develops Talent
- Communicates Effectively
- Drives Engagement
- Self Development
$47,000 - $57,000 - Starting pay may vary based on a number of factors, including but not limited to, position offered, location, and the individual's knowledge, skills, and ability
Part Time - Delivery Coordinator – Flexible
What You Will Do
All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products customers need. As a Delivery Coordinator, this means:
• Coordinating and supporting deliveries from beginning to end, serving as the expert for answering questions and solving problems related to deliveries.
• Tracking and ensuring merchandise is accurately accounted for, handled, and delivered.
• Gathering detailed information from customers and conducting safety reviews.
The Delivery Coordinator plays a critical role as gatekeeper and final reviewer of every delivery to ensure our drivers have the necessary information to make a safe delivery and that the needs of our customer have been met. Although some time will be spent physically helping with deliveries, time will also be spent within the system tracking and looking up item availability for deliveries. To be successful, the associate must maintain strong customer, colleague, and vendor relationships, and have a strong knowledge of safety protocols and proper delivery procedures.
Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores.
What We're Looking For
• Hourly Full Time or Part Time: Generally scheduled 39 to 40 or up to 25 hours per week, respectively; more hours may be required based on the needs of the store.
• Requires morning, afternoon and evening availability any day of the week.
• Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.
What You Need To Succeed
Minimum Qualifications
• 6 months of delivery experience, for example in a warehouse or retail environment OR 6 months of retail customer service experience.
• Ability to read, write, and perform basic arithmetic (addition, subtraction).
Preferred Qualifications
• 1 year of experience working in a retail store OR customer service position.
• 3 months of experience operating forklift/power equipment such as lifts, order pickers, and similar equipment.
• 2 years of experience following up on outstanding or incomplete customer orders, sales, deliveries, or installs.
If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position.
#LI-102KAUP
EEO Statement
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.Pay Range for CA, CO, NJ, NY, WA: $17.50 - $21.00 per hour
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
Merchandising Service Associate - Plant Service Lead
• Always provide SMART customer service through the daily execution of Lowe's customer
service policies, procedures, and programs.
• Build relationships with vendors by providing direction and checking to ensure merchandise
resets are completed according to Lowe’s specifications.
• Collaborate with the Merchandising Service team and Manager by communicating project
priorities, schedule, and project needs (e.g., materials, supplies, time)
• Although most of the time will be spent in activities that do not involve the direct interaction
with customers, the individual in this role is expected to engage with customers when the
opportunity arises. This includes:
• Understand customers’ needs and assists in locating, demonstrating, selecting, carrying,
and/or loading merchandise.
• Engage with customers to understand his/her needs and assists in locating, demonstrating,
selecting, carrying, and/or loading merchandise.
• Listen to and responds knowledgeably and promptly to customer questions, taking them to
areas of the store when necessary.
• Demonstrate sincere appreciation to customers.
• Communicate information to customers regarding all stock, special order merchandise,
feature benefits, application, and warranty information related to Lowe’s programs.
• Empty plant racks onto plant tables merchandising by planogram, price, and color block as
they arrive.
• Identify damaged or missing signage, displays, collateral and orders replacements in
accordance with merchandising standards and planogram details.
• Update/validate wayfinding and product location signage as well as digital maintenance of this
information throughout the store.
• Ensure cross merchandise, side stack products, j-hooks and gravity feed bins are placed
appropriately, helping to drive add-on sales.
• Assist with culling and pricing dead and distressed plants.
• Maintain a high level of communication and partnership with MSM and red vest associates.
• Identify and communicate issues with quality, quantity, and additional needs to Outside
Garden Supervisor and MSM.
• Adjust fixtures, rotates stock, displays products and support materials using power equipment
(e.g., lifts, order pickers) per service expectations and processes.
• Review, complete, and enter completion details (when, what, amount of time spent, taking
and uploading photographs to confirm servicing completion, etc.) for all assigned service and
maintenance tasks.
• Ensure all displays are safe and in working order and repaired/replaced as needed.
• Repair/seal damaged packaging and boxes including peg-hook items.
• Remove all trash, moves cardboard boxes to the bailer and moves plastic wrap and other
debris to the compactor.
• Replace light bulbs and alerts the appropriate contact when additional maintenance issues
are noted (lights out, painting, etc.).
• Detect common signs of shoplifting, theft, and other security risks, and promptly
communicates them to management and/or Asset Protection.
• Ensure compliance with housekeeping standards and programs (e.g., Zone Recovery) to
maintain cleanliness and organization of Outside Garden and working areas.
• Maintain a safe and secure work environment, which may include conducting daily safety
reviews, noting hazards, keeping aisles clear, and securing doors and gates.
• Adhere to all safety requirements relevant to one’s regular job duties: top stock safety,
reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices.
• Operate store equipment as needed depending on one specific role and department (e.g.,
Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV
surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler).
• In addition to the above responsibilities, this individual is held accountable for other duties as
assigned.
Minimum Qualifications
- Ability to read, write, and perform basic arithmetic (addition, subtraction)
- Ability to work overnight and weekends
- Ability to utilize web-based computer programs to accomplish assigned tasks
- 6 Months Live nursery experience or General Merchandising experience
Preferred Qualifications
- 6 Months Lowe’s sales floor experience
- 6 Months Experience performing product merchandising tasks including reading planograms, setting up and tearing down displays
- 3 Months Experience operating power equipment such as lifts, order pickers, and similar equipment
- Working knowledge of basic tools needed for the job (e.g., hand tools, drills, saws)
EEO Statement
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.Pay Range for CA, CO, NJ, NY, WA: $17.00 - $20.40 per hour
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
Designer - Kitchen/Bath
Designers support three primary store priorities: Customers First, In Stock, and Store Appearance. Designers support Customers First by providing fast, thorough, and friendly service to customers. Designers interact with customers by welcoming them to the store, assessing their kitchen and/or bath project needs, providing showroom tours, setting them up for kitchen and/or bath measures, meeting with them to go over room designs and make purchasing recommendations. Designers support In Stock initiatives by assessing stock levels of samples and brochures and restocking them as necessary. Designers support the Store Appearance priority by ensuring special order displays and showrooms promote a shopping environment that is appealing and safe. By supporting these three priorities, Designers drive sales to support department and store goals.
Kitchen Project Specialist
The Kitchen Project Specialist supports the store by supporting the following priorities: offering Knowledgeable Help, making our showrooms Easy to Shop, providing Efficient Service, and ensuring we have product availability. Kitchen Project Specialists offer Knowledgeable Help and Efficient Service to our customers by welcoming them to the store, assessing their kitchen project needs, providing information on products and services, making purchasing recommendations, and scheduling additional appointments and consultations as needed. Kitchen Project Specialists support Product Availability and ensure our showrooms are Easy to Shop by providing our Pros quick designs for our in-stock cabinet options, assessing stock levels and performing light pack down and pack out activities as needed, focusing on products, samples, and brochures within the Showroom. By supporting these four priorities, Kitchen Project Specialists drive sales to support department and store goals. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager On Duty, and working safely as not to endanger themselves, co- workers, vendors, or customers.
Warehouse Part Time Days
At Lowe’s, we’ve always been more than a home improvement store. For thousands of Lowe’s associates, we’re the beginning of all types of careers that help improve the lives of our customers and our associates themselves. From seasonal jobs to seasoned vets, we have roles that can support your needs and aspirations. Whether you want a part-time position or a place where you can plant yourself and build your career, we have a team of associates ready to work together. Our teams’ commitment to each other extends to the community as well. We believe in investing in projects, providing hands-on support, and giving millions of dollars annually to our local neighborhoods. We believe life and career are equally important at Lowe’s.
As a Warehouse Part-Time Days associate, instore, you’ll play a key part in connecting customers with the essential items they need to explore and embrace what’s possible for their home. As a Warehouse Part-Time Days associate, instore, you will also:
• Unload, organize, and stock Lowe's merchandise for customers.
• Help keep the retail store running smoothly, receiving and logging Lowe’s products for inventory.
We are immediately hiring for Warehouse Part-Time Days associates, instore, and bilingual applicants are encouraged to apply.
What’s in It for You?
Advantages
This Warehouse Part-Time Days associate instore role is the opposite of a desk job. You’ll be active, on your feet, and working in fast-paced environment. Warehouse Part-Time Days associates instore gain:
• A 10% discount on everything at Lowe’s.
• The chance to kickstart a new career, develop intimate knowledge of Lowe’s products, and master customer service skills.
• Eligibility for performance-based bonuses.
• A talented team who will treat you like family.
• Access to comprehensive physical, mental, and financial benefits *.
Your Day at Lowe’s
Responsibilities
• Unload trucks.
• Sort products in the backrooms.
• Safely stock products on shelves.
• Ensure aisles are clean, organized, and safe.
• Engage customers and vendors with a friendly smile and positive attitude.
Who We’re Looking for:
Minimum qualifications include:
• You can read, write, and perform basic arithmetic (addition and subtraction).
Preferred qualifications include:
• You’ve worked in restaurant, hospitality, or other warehouse jobs, and are looking for a new career in retail.
• You have 3 months of experience operating a forklift or similar equipment.
• You have 6 months experience working in a warehouse environment performing inventory handling and stocking.
If you join the Lowe’s team, we’ll teach you everything you need to be successful in your role. All you need to do is bring a winning attitude and show up ready to learn.
Bilingual, Military, and Veteran applicants are strongly encouraged to apply.
Benefits offerings change each year, and eligibility varies. For the most up-to-date breakdown of what’s available to you, visit MyLowesBenefits.com.
Lowe’s is committed to keeping our associates safe during this global pandemic. Consistent with CDC Guidance, we now require all associates to wear face masks while working indoors, regardless of vaccination status, and we have implemented measures to promote social distancing. We will continue to monitor the situation closely and update the mask policy when necessary.
EEO Statement
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.Pay Range for CA, CO, NJ, NY, WA: $15.5 - $18.6 per hour
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
Merchandising Service Associate - Plant Service Lead
• Always provide SMART customer service through the daily execution of Lowe's customer
service policies, procedures, and programs.
• Build relationships with vendors by providing direction and checking to ensure merchandise
resets are completed according to Lowe’s specifications.
• Collaborate with the Merchandising Service team and Manager by communicating project
priorities, schedule, and project needs (e.g., materials, supplies, time)
• Although most of the time will be spent in activities that do not involve the direct interaction
with customers, the individual in this role is expected to engage with customers when the
opportunity arises. This includes:
• Understand customers’ needs and assists in locating, demonstrating, selecting, carrying,
and/or loading merchandise.
• Engage with customers to understand his/her needs and assists in locating, demonstrating,
selecting, carrying, and/or loading merchandise.
• Listen to and responds knowledgeably and promptly to customer questions, taking them to
areas of the store when necessary.
• Demonstrate sincere appreciation to customers.
• Communicate information to customers regarding all stock, special order merchandise,
feature benefits, application, and warranty information related to Lowe’s programs.
• Empty plant racks onto plant tables merchandising by planogram, price, and color block as
they arrive.
• Identify damaged or missing signage, displays, collateral and orders replacements in
accordance with merchandising standards and planogram details.
• Update/validate wayfinding and product location signage as well as digital maintenance of this
information throughout the store.
• Ensure cross merchandise, side stack products, j-hooks and gravity feed bins are placed
appropriately, helping to drive add-on sales.
• Assist with culling and pricing dead and distressed plants.
• Maintain a high level of communication and partnership with MSM and red vest associates.
• Identify and communicate issues with quality, quantity, and additional needs to Outside
Garden Supervisor and MSM.
• Adjust fixtures, rotates stock, displays products and support materials using power equipment
(e.g., lifts, order pickers) per service expectations and processes.
• Review, complete, and enter completion details (when, what, amount of time spent, taking
and uploading photographs to confirm servicing completion, etc.) for all assigned service and
maintenance tasks.
• Ensure all displays are safe and in working order and repaired/replaced as needed.
• Repair/seal damaged packaging and boxes including peg-hook items.
• Remove all trash, moves cardboard boxes to the bailer and moves plastic wrap and other
debris to the compactor.
• Replace light bulbs and alerts the appropriate contact when additional maintenance issues
are noted (lights out, painting, etc.).
• Detect common signs of shoplifting, theft, and other security risks, and promptly
communicates them to management and/or Asset Protection.
• Ensure compliance with housekeeping standards and programs (e.g., Zone Recovery) to
maintain cleanliness and organization of Outside Garden and working areas.
• Maintain a safe and secure work environment, which may include conducting daily safety
reviews, noting hazards, keeping aisles clear, and securing doors and gates.
• Adhere to all safety requirements relevant to one’s regular job duties: top stock safety,
reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices.
• Operate store equipment as needed depending on one specific role and department (e.g.,
Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV
surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler).
• In addition to the above responsibilities, this individual is held accountable for other duties as
assigned.
Minimum Qualifications
- Ability to read, write, and perform basic arithmetic (addition, subtraction)
- Ability to work overnight and weekends
- Ability to utilize web-based computer programs to accomplish assigned tasks
- 6 Months Live nursery experience or General Merchandising experience
Preferred Qualifications
- 6 Months Lowe’s sales floor experience
- 6 Months Experience performing product merchandising tasks including reading planograms, setting up and tearing down displays
- 3 Months Experience operating power equipment such as lifts, order pickers, and similar equipment
- Working knowledge of basic tools needed for the job (e.g., hand tools, drills, saws)
EEO Statement
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.Pay Range for CA, CO, NJ, NY, WA: $17.00 - $20.40 per hour
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.