Oakland, California Jobs (6)

We are the next major player in marketing technology. Our mission is to empower growth marketers, giving them access to the growth marketing and user engagement tools built at companies like Twitter, Facebook and Pinterest.

We know this space well : our team built the growth systems that powered Twitter’s massive early growth. We recently raised a $23M Series B led by Index Ventures and we are growing very quickly.

We areis seeking a Software Engineer to focus on Security with a strong technical background and proven ability to defend our platform’s infrastructure while driving innovative solutions to all security challenges.

You will collaborate with engineers of multiple disciplines to build large-scale detection systems that will ensure the security of our enterprise marketing automation platform.

We believe in a strong, friendly engineering culture. You'll ship features your first day here. You'll get to work on what you like (we practice open allocation) and one of our explicit goals as a team is to build a uniquely fun and growth-oriented culture.

Our team of hackers and thinkers is small, lean, and empathetic.

CORE RESPONSIBILITIES

Promote and develop a more secure development environment within our engineering that keeps users, employees, and data safe

Perform vulnerability testing, risk analyses and security assessments

Collaborate with colleagues on authentication, authorization, and encryption solutions

Collaborate with product and engineering to balance security risk with product advancement

Respond to information security issues during each stage of a project’s lifecycle

Supervise changes in software, hardware, facilities, telecommunications and user needs

Define, implement and maintain corporate security policies

Recommend modifications in legal, technical and regulatory areas that affect information security

REQUIREMENTS

B.S. in Computer Science or equivalent

4+ years engineering experience in relation to Information Security issues

Strong engineering and operations background with software applications

Proven track record of contributing to security projects in large-scale computing environments

Experience successfully detecting and resolving complex security incidents

Strong communication skills and willingness to proactively collaborate

A penchant for finding bugs and security flaws in even the most well guarded systems to minimize risk within our organization

YOU MIGHT WORK ON

Build new systems to securely store sensitive data

Work with other engineers to design and implement schemes to secure outbound Email links

Run application penetration tests

CULTURE

We are a growth marketing and user engagement platform. B2C marketers use us to send the right message, to the right device, at the right time.

Our product gives marketers very sophisticated tools that are easy to use and that work across all marketing channels, including email, push notifications, SMS and more.

Why is this a great opportunity? Because this is a huge market (every single B2C company should be using a tool like ours) that is filled with products / technologies that were built over a decade ago (and it shows).

We are growing very quickly and delighting its customers with a platform that is easy to integrate and use, works seamlessly across all marketing channels, and scales to hundreds of millions of users.

With us, we take our work environment and culture very seriously. Here's what makes us different :

We are all very focused on self improvement

We have egalitarian and transparent values

We are chill and empathetic people

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, color, national origin, religion, gender, sexual orientation, age, marital status, veteran status, or disability status.

About our Brand

More than a group of hotels, The LINE is a creative community built around a sense of discovery an exploration of a building, a neighborhood, and a culture.

From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities.

LINE hotels are both reflective and responsive shaped by the communities they are part of while also contributing something new to those places.

LINE properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts and culture.

We are seeking a dynamic Security Agent. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit.

Responsibilities

• Must be courteous and gracious, maintaining a professional demeanor at all times
• Establish and maintain good communication and teamwork with fellow colleagues and other departments within the hotel
• Offer guests an enjoyable experience that conforms to the company’s standards of excellence, professionalism and friendliness
• Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.
• Answer house calls, assist guests and employees with respect to safety, security and hotel operations
• Respond to all emergencies on property to include, but not limited to, fire, medical, severe weather and evacuation
• Initiate and follow-up all investigations of crimes committed against property and persons
• Assist ill and injured guests and employees, ensuring documentation and disposition of reports
• Initiate investigations, write incidents and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts
• Watch for suspicious persons entering, exiting, or loitering around building
• Conduct walk through observations of entire hotel
• Promote safe work practices
• Answer security telephone and safety hotline calls and respond in a timely manner based on priority
• Observe the security monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the supervisor on duty;

report any alarms similarly

• Maintain accurate records while performing basic office duties including, but not limited to, camera monitoring, shift activity log
• Take ownership of all service issues brought to your attention by guests
• Maintain an increased awareness of safety issues throughout the hotel
• Participate in scheduled departmental and administrative meetings as requested
• Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions
• Be familiar with all safety and emergency procedures including OSHA requirements

Compensation & Benefits

We offer competitive wages and benefits while fostering a diverse and inclusive work experience.

We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.

Details

Posted : 05-Jul-23

Location : Berkeley, California

Type : Full-time

Salary : Open

Internal Number :

Security Operations Manager (U), Information Security Office -

About the Role

We’re looking to grow our frontline team in Oakland. The Greenlight Hub is staffed with Uber Experts who have in-person and virtual interactions with customers who drive and deliver on the Uber platform. Our team uses a combination of sales, customer service, and problem solving to help “Earners” get more value out of their time using Uber. Uber Experts are skilled at converting prospective customers to take their first trip, helping existing users earn more with Uber, and reengaging users who have stopped using the platform.

Please note that the Uber Expert position is an hourly role with a set wage. Uber does not provide visa sponsorship and/or relocation support for this role.

What You’ll Do

• Have 1:1 and group interactions with current and prospective Uber customers, mostly drivers + delivery people
• Ask probing questions to understand customers needs, reservations, and goals;  pitch Uber as a solution
• Convert prospective earners to take their first trip on the platform
• Follow support logic to help existing earners with troubleshooting
• Be persuasive, empathetic, and creative in helping customers decide to leverage Uber more
• Re-engage Earners who have stopped using the platform by overcoming blocks and obstacles they are facing

Basic Qualifications

• Experience in a customer-facing role
• Able to work in-person at our Oakland Greenlight Hub
  • Schedule: Monday - Friday, 9am - 5:30pm

Preferred Qualifications

• Sales, account management, or business development experience

• Previous role in retail, customer service, or customer support with conversion/retention goals

• Demonstrated ability to problem solve and troubleshoot

• Effective communication skills with the ability to interact and connect with many types of personalities

• Physical Requirements:

  • Expected to remain in a stationary position, often sitting or standing for prolonged periods
  • May be required to perform repeating motions that include the wrists, hands and/or fingers, e.g., using a keyboard

• Additional Requirements include but are not limited to the following:

  • Required to have regular and predictable attendance in the assigned work location
  • Ability to work in an open floor plan with moderate noise

About the Team

Earners keep Uber moving. Greenlight Locations exist to maximize the contribution that Earners have on the network by providing high-touch support in the interest of keeping drivers engaged and online. Greenlight Experts are positive, upbeat “people people” who thrive on helping others accomplish their goals.

For Oakland, CA-based roles: The base hourly rate amount for this role is $22.50 per hour.

You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

About the Role

We’re looking to grow our frontline team in Oakland. The Greenlight Hub is staffed with Uber Experts and Senior Experts who have in-person interactions with customers who drive and deliver on the Uber platform. Our team uses a combination of sales, customer service, and problem solving to help “Earners” get more value out of their time using Uber. Uber Experts are skilled at converting prospective customers to take their first trip, helping existing users earn more with Uber, and reengaging users who have stopped using the platform.

Uber Team Lead II’s run the retail floor in our locations during many of their shifts, while shadowing and coaching their team. Team Leads are responsible for their location’s efficiency and KPI’s. They ensure operational excellence for their site by answering real-time logistical questions as Earners check-in for their appointments, supporting high-touch situations, matching the inbound volume of Earners who need help to available Experts in real-time, and observing conversations between Earners and Experts. Team Leads are also expected to mentor and develop their teams, ensuring world-class service and a high conversion rate of earners taking a trip after visiting a Greenlight.

Team Lead II’s are also responsible for a number of site operational needs requiring vendor management, stakeholder management, and problem solving abilities.  You will be the main site point of contact without onsite  manager oversight.

Uber does not provide visa sponsorship and/or moving relocation support for this in person role.

***Note: this position is NOT remote, and you must be willing to commute/relocate***

What You'll Do

• Support Experts in delivering 5-star, on-brand, in-person support for driver and delivery people by helping tackle escalated issues on-ground
• Drive a high conversion rate of earners taking their 1st, 2nd, or 10,000th trip
• Support training, coaching, and guiding Uber Experts to strengthen quality and efficiency metrics
• Manage and document the performance of Experts through formal and informal performance management conversations, with manager support
• Support hiring, scheduling, attendance, and general administration of Uber Experts (including monitoring time and attendance)
• Keep Experts aware and updated on support policies changes by engaging them through huddles and other forms of content
• Manage multiple internal (Uber) and external (non-Uber) vendors and stakeholders to ensure smooth partnerships for the location
• Tend to site requirements at all locations allocated (including remote locations as needed)
• Manage Experts at remote locations through scheduled remote visits and virtual coaching (if applicable to site)

Basic Qualifications

• Minimum two years of relevant operational, retail, sales, account management, or business development experience

Preferred Qualifications

• Team management experience of 5 or more people

• Previous role in retail, customer service, or customer support with conversion/retention goals

• Demonstrated ability to problem solve and troubleshoot

• Effective communication skills with the ability to interact and connect with many types of personalities

• Experience leading a team to achieve success metrics without direct manager oversight

• A history of developing a strong culture and a great place to work

• Previous experience leading site operations including vendor relationships and facilities management

Physical Requirements:

• Expected to remain in a stationary position, often sitting or standing for prolonged periods
• May be required to perform repeating motions that include the wrists, hands and/or fingers, e.g., using a keyboard

Additional Requirements include but are not limited to the following:

• Required to have regular and predictable attendance in the assigned work location
• Ability to work in an open floor plan with moderate noise

About the Team

Earners keep Uber moving. Greenlight Locations exist to maximize the contribution that Earners have on the network by providing in-person and virtual high-touch support in the interest of keeping drivers engaged and online. Greenlight Experts are positive, upbeat “people people” who thrive on helping others accomplish their goals. Greenlight Experts are the face of Uber to our partners, serving our communities by providing frontline in-person support to our customers.

For Oakland, CA-based roles: The base hourly rate amount for this role is $32.00 per hour.

You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.