Area Manager II - Middletown, DE
Amazon.com Services LLC
Middletown, DE
Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Area Manager. In this role, you will lead a team of hourly workforce and will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.
Our Operation’s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.
Key Responsibilities and Job Elements:
To learn more about Amazon’s operations and see how our fulfillment centers in the U.S. and Canada work, watch a short video or take part in a live virtual tour.
Video with subtitles: https://www.amazon.com/videotour
Live virtual tours: https://www.amazon.com/virtualtours
Our Operation’s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.
Key Responsibilities and Job Elements:
- Support, mentor, and motivate your hourly workforce
- Manage safety, quality, productivity, and customer delivery promises
- Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
- Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
- Stand/walk for up to 12 hours during shifts
- Work in an environment where the noise level varies and can be loud
- Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)
- Continuously climb and descend stairs (applies to sites with stairs)
To learn more about Amazon’s operations and see how our fulfillment centers in the U.S. and Canada work, watch a short video or take part in a live virtual tour.
Video with subtitles: https://www.amazon.com/videotour
Live virtual tours: https://www.amazon.com/virtualtours
Full-time
Area Manager - Entry Level (Military Student Veterans Encouraged to Apply)
Amazon.com Services LLC
Middletown, DE
If you are eager to be involved in continuing to define the future of online retail, and are an organized self-starter, apply to join our team in Amazon Operations as an Area Manager! Amazon provides extensive training and development for entry level managers to become exceptional people leaders.
This role has a start date between July 2023 and October 2023.
This is not a corporate, office-based position. This is a full-time position located within one of our Amazon fulfillment centers, sort centers, delivery stations or other operations buildings. Amazon is looking for high-potential entry level leaders. As a people manager on the operations floor, you will have an opportunity to invest in others and develop a collaborative leadership style, while utilizing the tools, processes, and operations that have helped create the most customer-centric company on Earth. Come learn how the largest online retailer in the world runs its fulfillment and delivery networks!
What is fulfillment you ask? Fulfillment is how we refer to completing or fulfilling a customer’s Amazon.com order and the acts of picking, packing, shipping and delivering their order to meet or exceed their expectations! Our Operation’s workflow can be broken to three major lanes: first mile - where the product is housed and ready for your order; second mile - where your order is hauled to your area; and last mile - when the product is delivered to your door. Please note that all lanes have slight building variations, but one thing is constant, our vision and dedication to the customer.
Locations and Placement:
· This position is not a corporate role or in an office setting. This position is interactive, on-the-floor with your team and will be located in a fulfillment center, sort center, delivery station, or other building within the Amazon Fulfillment Network.
· Although this role is tied to a certain city, placement opportunities are nationwide. This means you will be placed at an operations building within the Amazon Fulfillment Network that most aligns with your location preferences and the current location availability after you interview.
· Must be willing to relocate at time of hire (you will be placed at an operations building that most aligns with your location preferences and the current location availability after you interview.)
Key job responsibilities
· Coach, manage, and develop a team of 50-200 Amazon associates
· Communicate policies to your team and act as the primary information source for the team -maintaining compliance, consistency, and taking corrective action when needed
· Create, manage, and support recognition programs
· Support all safety programs and OSHA compliance to ensure a safe work environment for all associates
· Ensure procedures are followed for building security and product loss prevention
· Partner with the management team to establish and maintain quality control standards
· Develop performance goals and targets to achieve customer demand and ensure accuracy and quality
Job Elements:
Must be able to perform the following tasks, with or without reasonable accommodation:
· Stand/walk for up to 10-12 hours
· Access all areas of building (Depending on the operations building, this may include ascending and descending ladders, stairs, gangways, and shipping docks safely and without limitation)
· Walk in/and around all areas of the warehouse with great frequency; many facilities are over a quarter mile in length
· Willing and able to work any permanent shift that may include overnights and holidays. Note that there is a high chance that your shift may overlap into part of the weekend.
· Regularly bend, lift, stretch and reach both below the waist and above the head
· Lift and move items up to 49 pounds
A day in the life
As an Area Manager, you will have the opportunity to lead and develop your own team of Amazon associates in a distribution warehouse environment. Your main focus will be motivating, mentoring, and managing your team to meet targeted goals. As a people manager, you will ensure that the team of Amazon associates has all the tools needed to succeed and maintain the highest levels of safety, quality, and attendance performance at work.
This role has a start date between July 2023 and October 2023.
This is not a corporate, office-based position. This is a full-time position located within one of our Amazon fulfillment centers, sort centers, delivery stations or other operations buildings. Amazon is looking for high-potential entry level leaders. As a people manager on the operations floor, you will have an opportunity to invest in others and develop a collaborative leadership style, while utilizing the tools, processes, and operations that have helped create the most customer-centric company on Earth. Come learn how the largest online retailer in the world runs its fulfillment and delivery networks!
What is fulfillment you ask? Fulfillment is how we refer to completing or fulfilling a customer’s Amazon.com order and the acts of picking, packing, shipping and delivering their order to meet or exceed their expectations! Our Operation’s workflow can be broken to three major lanes: first mile - where the product is housed and ready for your order; second mile - where your order is hauled to your area; and last mile - when the product is delivered to your door. Please note that all lanes have slight building variations, but one thing is constant, our vision and dedication to the customer.
Locations and Placement:
· This position is not a corporate role or in an office setting. This position is interactive, on-the-floor with your team and will be located in a fulfillment center, sort center, delivery station, or other building within the Amazon Fulfillment Network.
· Although this role is tied to a certain city, placement opportunities are nationwide. This means you will be placed at an operations building within the Amazon Fulfillment Network that most aligns with your location preferences and the current location availability after you interview.
· Must be willing to relocate at time of hire (you will be placed at an operations building that most aligns with your location preferences and the current location availability after you interview.)
Key job responsibilities
· Coach, manage, and develop a team of 50-200 Amazon associates
· Communicate policies to your team and act as the primary information source for the team -maintaining compliance, consistency, and taking corrective action when needed
· Create, manage, and support recognition programs
· Support all safety programs and OSHA compliance to ensure a safe work environment for all associates
· Ensure procedures are followed for building security and product loss prevention
· Partner with the management team to establish and maintain quality control standards
· Develop performance goals and targets to achieve customer demand and ensure accuracy and quality
Job Elements:
Must be able to perform the following tasks, with or without reasonable accommodation:
· Stand/walk for up to 10-12 hours
· Access all areas of building (Depending on the operations building, this may include ascending and descending ladders, stairs, gangways, and shipping docks safely and without limitation)
· Walk in/and around all areas of the warehouse with great frequency; many facilities are over a quarter mile in length
· Willing and able to work any permanent shift that may include overnights and holidays. Note that there is a high chance that your shift may overlap into part of the weekend.
· Regularly bend, lift, stretch and reach both below the waist and above the head
· Lift and move items up to 49 pounds
A day in the life
As an Area Manager, you will have the opportunity to lead and develop your own team of Amazon associates in a distribution warehouse environment. Your main focus will be motivating, mentoring, and managing your team to meet targeted goals. As a people manager, you will ensure that the team of Amazon associates has all the tools needed to succeed and maintain the highest levels of safety, quality, and attendance performance at work.
Full-time
Freight/Receiving
The Home Depot
Middletown, DE
Job DescriptionPosition Purpose:
Associates in Freight/Receiving positions ensure the store is stocked and ready for business every day. They load and unload trucks, move material from the receiving area throughout the store, may operate forklifts and may perform critical functions for maintaining proper on-hands and pricing for our customers. Direct customer interaction is frequently required for some positions and excellent customer service skills are required. The Freight/Receiving positions may include Freight Team Associate, Freight Team Lead, Receiving Associate and Receiving Support.
Associates in Freight/Receiving positions ensure the store is stocked and ready for business every day. They load and unload trucks, move material from the receiving area throughout the store, may operate forklifts and may perform critical functions for maintaining proper on-hands and pricing for our customers. Direct customer interaction is frequently required for some positions and excellent customer service skills are required. The Freight/Receiving positions may include Freight Team Associate, Freight Team Lead, Receiving Associate and Receiving Support.
Part-time
Customer Service/Sales
The Home Depot
Middletown, DE
Job DescriptionPosition Purpose:
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.
Part-time
Store Support
The Home Depot
Middletown, DE
Job DescriptionPosition Purpose:
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, Customer Service Representative, Door Monitor Associate and Associate Coordinator.
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, Customer Service Representative, Door Monitor Associate and Associate Coordinator.
Part-time