CUSTOMER EXPERIENCE MANAGER
Position Purpose:
Customer Experience Managers (CXM) are members of the store leadership and management team, overseeing execution of store standards across the entire store, including customer service, department readiness, and operational process. CXMs manage all activities required to ensure a safe opening and closing process. They coach associates, address customer service escalations, and perform Manager on Duty (MOD) responsibilities. CXMs communicate priorities, ensure daily tasks are completed and that the store is running smoothly. At times, CXMs may be the only Manager available and will be expected to make business and associate decisions in partnership with appropriate resources and following SOPs. CXMs will provide input to Store Manager and Assistant Store Managers on Associate performance through the ongoing performance management and talent planning discussions. Although the CXM does not have direct reports, they will participate in the selection and hiring process as needed.
Key Responsibilities:
- 50% - Manager on Duty - Validate daily store priorities with ASMs and SMs Ensure associates complete all store checklist in accordance with timing expectations. Lead store kickoff meeting and walk each department to ensure store readiness. Communicate messages, priorities and task to all associates Perform Opening, Closing and MOD tasking as well as other whole store focus. Provide input to associates, verify issue correction, and preventative action in put in place. Ensure associates follow all safety and Hazmat procedures and Safety Matters guidelines at all times Make sure all equipment and machines are functioning properly. Review current and upcoming events and ads to determine if any action is required, partner with appropriate DS or ASM as required.
- 25% - People - Ensure adherence to work rule policies regarding safety referenced in the Standards of Performance. Give input to ASMs on associate performance and participate in talent planning for all hourly associates Assist SM and ASMs with associate interview and hiring process. Approve and address missed punches, variances, schedule changes, receive "call outs" and communicate with ASMs and SM regarding follow-up actions. Provide in the moment coaching based on observations and behavior. Partners with ASMs regarding formal performance conversations and discipline. Holds associates accountable for following all SOPs. Recognizes associates for demonstrating expectations Use recognition tools (BRAVO / Homer) to highlight associates demonstrating value based behaviors and productivity.
- 25% - Service - Drive customer service and associate engagement; coach associates on proper customer service techniques and ensure team is providing the highest level of customer service. Resolve customer escalations within the store and through Customer Care Ensure Department Supervisors and Floor Sales Associates are prepared for high-volume sales periods Monitor customer flow through checkouts and take action to ensure customers are receiving fast, friendly service Take corrective action as necessary.
Direct Manager/Direct Reports:
- This Position typically reports to Store Manager.
- This role has 0 direct reports.
Travel Requirements:
- No travel required.
Physical Requirements:
- Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).
Working Conditions:
- Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.
- Must be 18 years of age or older.
- Must be legally permitted to work in the United States.
- Ability to work a flexible schedule.
Preferred Qualifications:
- Whole store management
- Big box retail experience
- Home improvement industry experience
Minimum Education:
- The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Preferred Education:
- Minimal or no education requirements.
Minimum Years of Work Experience:
- 3
Preferred Years of Work Experience:
- 0
Minimum Leadership Experience:
- No previous leadership experience
Preferred Leadership Experience:
- No previous leadership experience
Certifications:
- None
Competencies:
- Self-Development
- Drives Engagement
- Communicates Effectively
- Customer Focus
- Develops Talent
- Drives Results
- Manages Conflict
Assistant Store Manager
Assistant Store Managers in Training are learning the various responsibilities and functions of the following roles: Assistant Store Manager, Operations Assistant Store Manager, Night Operations Assistant Store Manager, and Specialty Assistant Store Manager. At a high level, ASM's in Training will learn how to support the Store Manager in developing strategies and objectives toward driving store sales and profitability. They will learn how to accomplish these objectives through effective leadership of and communication to their Associates.
Key Responsibilities:
- General Customer Service Initiatives to include supervising Associates in the selling effort, ensuring the store's in-stock position, and maintaining an appealing and organized store
- appearance. ASM's in Training will learn the following tactics to support this key accountability: staffing and scheduling, identifying and resolving stock deficiencies, supervisor associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for both installed sales/special orders and product sales.
- Supervising Store Associates to include interviewing, hiring, motivating, coaching, training,developing, and communicating to associates. ASM's in Training will also learn the performance management process, to include semi-annual review of associate performance and how to execute the associate disciplinary process when necessary.
- Operations Management to include supervision of front end processes involving sales and return transactions, as well as special services and lot support. ASM's in Training will also learn
- how to oversee the back end processes, including receiving and freight teams to ensure that merchandise is received and stocked appropriately. They will also learn how to maintain and
- operate all store equipment and systems as well as how to manage daily financial operations. ASM's in Training should develop a command of store standard operating procedures (SOP's),
- especially those involving Safety compliance.
- Business Analysis and Merchandise Planning Initiatives to include driving department profitability through analysis of sales trends. ASM's in Training will learn how to work with key partners (Store Managers, Field Merchandising, MET Teams) to plan merchandise placement and signing. They will also learn how to support stock integrity through inventory management processes.
Direct Manager/Direct Reports:
- ASM's in Training will report to a Store Manager. Once complete with their training process, they will gradually assume accountability supervision of work activities of associates.
Travel Requirements:
- Typically requires overnight travel less than 10% of the time.
Physical Requirements:
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions:
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
Preferred Qualifications:
- No additional qualifications
Minimum Education:
- The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Preferred Education:
- No additional education
Minimum Years of Work Experience:
- 3
Preferred Years of Work Experience:
- No additional years of experience
Minimum Leadership Experience:
- None
Preferred Leadership Experience:
- None
Certifications:
- None
Competencies:
- Acts with Integrity: Role model for ethical behavior; consistent and fair in dealings with others.
- Product Knowledge: Knows and effectively promotes all areas, products, services, and procedures. Knows the competition
- Excels in Customer Service: Creates customer focused environment; provides excellent service.
- Inspires Achievement: Initiates actions to develop Associates; provides performance feedback and recognizes accomplishments
- Safety Orientation: Enforces safety policies and procedures; is a safety role model
- Delivers Results: Creates a sense of urgency; delegates appropriately; motivates self and team to accomplish objectives.
Warehouse Part Time Days
At Lowe’s, we’ve always been more than a home improvement store. For thousands of Lowe’s associates, we’re the beginning of all types of careers that help improve the lives of our customers and our associates themselves. From seasonal jobs to seasoned vets, we have roles that can support your needs and aspirations. Whether you want a part-time position or a place where you can plant yourself and build your career, we have a team of associates ready to work together. Our teams’ commitment to each other extends to the community as well. We believe in investing in projects, providing hands-on support, and giving millions of dollars annually to our local neighborhoods. We believe life and career are equally important at Lowe’s.
As a Warehouse Part-Time Days associate, instore, you’ll play a key part in connecting customers with the essential items they need to explore and embrace what’s possible for their home. As a Warehouse Part-Time Days associate, instore, you will also:
• Unload, organize, and stock Lowe's merchandise for customers.
• Help keep the retail store running smoothly, receiving and logging Lowe’s products for inventory.
We are immediately hiring for Warehouse Part-Time Days associates, instore, and bilingual applicants are encouraged to apply.
What’s in It for You?
Advantages
This Warehouse Part-Time Days associate instore role is the opposite of a desk job. You’ll be active, on your feet, and working in fast-paced environment. Warehouse Part-Time Days associates instore gain:
• A 10% discount on everything at Lowe’s.
• The chance to kickstart a new career, develop intimate knowledge of Lowe’s products, and master customer service skills.
• Eligibility for performance-based bonuses.
• A talented team who will treat you like family.
• Access to comprehensive physical, mental, and financial benefits *.
Your Day at Lowe’s
Responsibilities
• Unload trucks.
• Sort products in the backrooms.
• Safely stock products on shelves.
• Ensure aisles are clean, organized, and safe.
• Engage customers and vendors with a friendly smile and positive attitude.
Who We’re Looking for:
Minimum qualifications include:
• You can read, write, and perform basic arithmetic (addition and subtraction).
Preferred qualifications include:
• You’ve worked in restaurant, hospitality, or other warehouse jobs, and are looking for a new career in retail.
• You have 3 months of experience operating a forklift or similar equipment.
• You have 6 months experience working in a warehouse environment performing inventory handling and stocking.
If you join the Lowe’s team, we’ll teach you everything you need to be successful in your role. All you need to do is bring a winning attitude and show up ready to learn.
Bilingual, Military, and Veteran applicants are strongly encouraged to apply.
Benefits offerings change each year, and eligibility varies. For the most up-to-date breakdown of what’s available to you, visit MyLowesBenefits.com.
Lowe’s is committed to keeping our associates safe during this global pandemic. Consistent with CDC Guidance, we now require all associates to wear face masks while working indoors, regardless of vaccination status, and we have implemented measures to promote social distancing. We will continue to monitor the situation closely and update the mask policy when necessary.
EEO Statement
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Retail Sales – Part Time
o I'm at least 18 years old, and I want to share my whole self in an inclusive work environment
o I want to work for a company who welcomes and appreciates the military community
o I'm retired, but I still want to work part-time or full-time
o I currently have a job and need supplementary income
o I want to build a career with a company that doesn’t require a four-year degree
o I'm a stay-at-home parent, ready to return to work
o I need flexibility in my schedule because I have children or other responsibilities
o I'm interested in debt-free education, tuition reimbursement, or certificate programs
o I want to learn a skilled trade and possibly start my own company
o I am bilingual
o I love DIY projects
Whatever your need for employment, we at Lowe's believe we can help you build a better life and career, and we are all-in to help you achieve your goals. We are hiring immediately for this role, so make sure you apply today.
Here's what you will do in this role:
As a Lowe's Retail Sales Associate – Part-Time, you are the key to our customers' positive shopping experiences. You will be the smiling person who greets customers as they enter our doors or shop our aisles. You will engage customers regarding the types of projects they are working on and how you may help. You will guide shoppers to the right products or introduce them to the appropriate sales specialist who can assist. As you learn more about your department and Lowe's, you will understand which products naturally go together. It will be your responsibility to ensure that you share this knowledge with your customers. Here's an example: If a customer is looking for a lamp, do they need a shade? What about light bulbs? See, it's that simple!
Lowe's offers jobs for people who aren't interested in sitting behind a desk for hours. Instead of answering phones, you might be in the store or the garden center, walking, talking to our customers, watering plants, and restocking items. Depending on your department, some lifting (building materials, paint, or maybe mulch) may be required with or without assistance.
What's in It for You?
Beyond the chance to make a difference for customers and teammates, each day will allow you to learn, grow, and celebrate wins together with your Lowe's team. Our associates enjoy the following benefits:
• A 10% discount on everything at Lowe's
• Eligible for debt-free education and skilled trade programs
• Access to comprehensive physical, mental, and financial benefits *
• Opportunity to earn quarterly bonuses
• Flexible schedules to fit your lifestyle
• Career growth—over 50% of our leaders started as hourly associates
Your Day at Lowe's
• Deliver excellent customer service
• Help customers find products and provide recommendations
• Help load customer merchandise
• Restock merchandise
Requirements
• Be able to lift up to 25lbs. unassisted, or over 25lbs assisted.
• Possess 6 months experience operating common retail technology, smartphones, tablets, or computers.
• For individuals with disabilities who would like to request an accommodation, email [email protected].
Bilingual applicants are encouraged to apply.
* Benefits offerings change each year and eligibility varies. For the most up-to-date breakdown of what's available to you, visit MyLowesBenefits.com.
Lowe's adheres to CDC cleanliness and social distancing guidelines. Learn more at: lowes.com/l/safe.html
Bilingual, Military, and Veteran applicants are encouraged to apply.
EEO Statement
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Operations ASM
What You Will Do
All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As an Operations Assistant Store Manager, this means:
• Anticipating customer flow and work demand and redirecting efforts and schedules to ensure proper coverage when and where needed.
• Planning for spikes in sales and ensuring the store has the in-stock position to support the demand.
• Conducting safety walks, monitoring use of store power equipment, and coaching associates around safe work practices.
The Operations Assistant Store Manager leads a team of associates who work together to ensure our customers receive exceptional service while shopping in a clean, safe, well-stocked store. The Operations Assistant Store Manager is accountable for achieving sales and margin goals while driving operational efficiencies and maximizing overall customer satisfaction with the Lowe’s in-store experience. At times, the Operations Assistant Store Manager is expected to provide full leadership over the store.
The Operations Assistant Store Manager collaborates with peers on the store leadership team as well as the District Manager and Area support staff to assess the needs of our customers and develop the best methods for achieving service, sales, and operational objectives. Role-specific assignments and priorities will be tailored to front-end and back-end operations. Furthermore, this individual may be asked to rotate through Merchandising and Specialty assignments for the purpose of cross-training and development.
Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores.
What We're Looking For
• Salaried: Generally scheduled for 48 hours; more hours may be required based on the needs of the business.
• Requires morning, afternoon and evening availability any day of the week.
• Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.
What You Need To Succeed
Minimum Qualifications
• 2 years of experience leading associates in a retail environment.
• 3 years of experience working in a fast-paced, cross-functional work environment.
• 1 year of experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility.
• Experience using Microsoft Office Suite.
• Ability to obtain sales related licensure or registration as may be required by law.
Preferred Qualifications
• Bachelor's degree, certification, or background in retail store freight flow logistics.
• 5 years of experience leading support/operations associates in a retail or consumer service industry.
• 3 years of experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility.
• Experience working in the home improvement retail sector.
• Broad knowledge of interior/exterior product categories (e.g., flooring, cabinets, millwork, building materials, appliances, home décor, lighting, plumbing).
• Experience working with store computer systems (including but not limited to: Project Tool, Genesis, M2O, Thin Client, etc.).
If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position.
#LI-JJ2
EEO Statement
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Full Time - Asset Protection Agent – Day
What You Will Do:
All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As an Asset Protection Agent (APA) this means:
- Coaching and training Store Associates and Leaders on identifying and deterring external theft through implementing Lowe’s shrink programs.
- Monitoring merchandise, customer, and associate activity as needed, reporting infractions to Store and AP Leadership.
- Preventing inventory shrinkage and deterring criminal activity.
The APA will coordinate efforts with the Senior APM, DAPM and MORCM to identify key merchandise and stores that are being externally impacted. Based on external and Organized Crime activity the APA will leverage data/ resources to create a plan to address exposures with training and external focuses to reduce activity. The APA is responsible for investigating and resolving issues related to criminal activity in accordance with Local, State, and Federal laws or company policy. The APA will also support investigations of all company policies/ procedures when required. An individual in this position may on occasion need to effectively respond to potentially violent and/or physical altercations and will therefore need the ability to make quick, effective decisions and maintain an appropriate level of composure.
Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores.
What We’re Looking For:
• Hourly: Generally scheduled for 40 hours; more hours may be required based on the needs of the business.
• Requires morning, afternoon and evening availability any day of the week.
• Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.
What You Need to Succeed
Minimum Qualifications
- Associates Degree in Psychology or Criminal Justice OR High School Diploma/equivalent with 1 year relevant work experience
Preferred Qualifications
- Bachelors Degree in Business, Criminal Justice, Safety, or related loss prevention / asset protection field
- Demonstrated experience conducting retail investigations (i.e., has conducted at least one retail investigations)
- Experience in using physical security systems (e.g., CCTV, EAS)
- Experience in investigations with Organized Crime and asset protection
- National certified training program (e.g., Wicklander-Zuwalski or Reed training)
- Professional accreditation (e.g., APQ, APC) or equivalent experience
If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position.
EEO Statement
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Designer - Kitchen/Bath
Designers support three primary store priorities: Customers First, In Stock, and Store Appearance. Designers support Customers First by providing fast, thorough, and friendly service to customers. Designers interact with customers by welcoming them to the store, assessing their kitchen and/or bath project needs, providing showroom tours, setting them up for kitchen and/or bath measures, meeting with them to go over room designs and make purchasing recommendations. Designers support In Stock initiatives by assessing stock levels of samples and brochures and restocking them as necessary. Designers support the Store Appearance priority by ensuring special order displays and showrooms promote a shopping environment that is appealing and safe. By supporting these three priorities, Designers drive sales to support department and store goals.