TERRITORY OPERATIONS MANAGER
The Home Depot
Hammond, LA
Position Purpose:
Key Responsibilities:
Direct Manager/Direct Reports:
Travel Requirements:
Physical Requirements:
Working Conditions:
The Territory Operations Manager (TOM) schedules, manages and delivers operational training in pre-defined areas for salaried and hourly retail associates. The goal of the Territory Operations Managers is to increase operational performance in all assigned stores. The TOM will accomplish this by teaching and training in the aisles with associates or in a training room environment using a variety of tools provided to them including web based training, mobile device, webinars, and in-person activities to achieve operational consistency in process. The stores in which a TOM visit is required will be managed centrally at the Store Support Center. The Territory Operations Manager may be required to visit other stores in the region to engage with associates and identify best practices. Additionally, the TOM will occasionally be required to drive sales in stores by providing excellent customer service.
Key Responsibilities:
- 10% Change Management - Remain current and well versed on operational processes and updates
- Ability to quickly adapt to change and implement new practices; Anticipates impact of change; plans how to communicate change effectively and build support
- 10% Communication - Effectively communicate and partner with Store Managers and District Managers on operational areas of improvement needed and next steps; Plan, implement and conduct in-store training sessions including partnering with Store Manager prior to visit, outlining key areas to be trained and following up on next steps/actions taken
- 5% Training - Ability to speak and present to groups of associates speak interpersonally with individuals, report to management and interact with the Store Support Center; Monitors course material for effectiveness, reviews feedback and provides recommendations to Store Support Center to improve; Establish and build relationships with a wide range of associates locally, regionally, and nationally; maintain regular communication with associates via direct contact, email, conference calls or webinars
- 75% Training and Development - Delivery of training and development curriculum for store associates in key operational areas such as Front End, Back End (Receiving and Freight), Tool Rental and Repair, Interconnected Retail including Selling Systems, In-Stock, Customer Service, Safety and Asset Protection; Ability to evaluate operational processes and quickly identify positive and negative trends
Direct Manager/Direct Reports:
- This Position typically reports to Regional Director of Operations
- This Position has 0 Direct Reports
Travel Requirements:
- Typically requires overnight travel 20% to 50% of the time.
Physical Requirements:
- Frequent periods are spent standing or sitting in the same location with some opportunity to move about; occasionally there may be a need to stoop or lift light objects (typically less than 8 pounds).
Working Conditions:
- Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.
Minimum Qualifications:
Preferred Qualifications:
Minimum Education:
Preferred Education:
Minimum Years of Work Experience:
Preferred Years of Work Experience:
Minimum Leadership Experience:
Preferred Leadership Experience:
Certifications:
Competencies:
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
Preferred Qualifications:
- Working knowledge of presentation software (e.g., Microsoft PowerPoint)
- Demonstrated ability to collaborate and work effectively with cross-functional teams
- Excellent written and verbal communication skills
Minimum Education:
- The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Preferred Education:
- No additional education
Minimum Years of Work Experience:
- 1
Preferred Years of Work Experience:
- No additional years of experience
Minimum Leadership Experience:
- None
Preferred Leadership Experience:
- None
Certifications:
- None
Competencies:
- Action Oriented
- Manages Ambiguity
- Optimizes Work Processes
- Values Differences
- Drives Results
- Problem Solving
- Planning
- Conflict Management
- Presentation Skills
- Approachability
- Motivating others
Full-time
DEPARTMENT SUPERVISOR
The Home Depot
Hammond, LA
Job DescriptionDepartment Supervisors lead, train, coach and develop associates in each department to ensure customers receive excellent service and can easily find the merchandise they need. In addition, they provide valuable input into operational and merchandising decisions to the Store Management Team and Operations Team. Department Supervisors have strong product and operational knowledge. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Gardening, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing, Pro Account Sales, Tool Rental, Front End, Freight, Receiving, Associate Support, Special Services, and Merchandising Execution or a combination of multiple departments depending on store structure.
Part-time
MERCHANDISING
The Home Depot
Hammond, LA
Job Description
Merchandising Execution Associates (MEAs) ensure that the products are stocked and properly merchandised to provide the customer the best possible shopping experience while always keeping safety, accuracy and efficiency at the forefront.
Supplier Experience
- Executing price changes, product rotation, and special projects designed to improve how products are displayed to the customer and to meet our suppliers needs and expectations.
Enables Sales/Enable Growth
- Execute strategies and ensure products are displayed correctly to drive sales.
- Build displays and fixtures while utilizing basic hand tools and power tools in addition to refreshing display material/signage/brochures.
Operational Commitments
- MEAs work in teams, with on-site supervision and provide service to multiple departments in the store which requires repetitive lifting, bending, and operating lift equipment.
- MEAs build and maintain strong relationships with store associates and provide superior customer service to both internal and external customers.
**Day positions, Overnight positions, and Overnight travel positions available**
Full Time or Part Time
***Overnight travel positions typically service a multi-store, weekly rotation within a 30-mile radius. This role does include mileage reimbursement***
Part-time
Customer Service/Sales
The Home Depot
Hammond, LA
Job DescriptionPosition Purpose:
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.
Part-time
Cashier
The Home Depot
Hammond, LA
Job DescriptionPosition Purpose:
Cashiers play a critical customer service role by providing customers with fast, friendly, accurate and safe service. They process Checkout and/or Return transactions, as well as monitor and maintain the Self-Checkout area. They proactively seek product/project knowledge to provide customers with information and identify selling opportunities. They follow all policies and procedures to ensure that shrink is minimized. A Head Cashier will position Cashiers and support them by expediting price checks, approving Point of Sale transactions and markdowns for mainline registers, Self-Checkout, Returns, Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by participating in the training of new Cashiers and utilizing all available tools to coach and develop other Cashiers. The preferred qualification for a Head Cashier is 1+ years of Cashier experience.Follow the standard checkout process to ensure fast checkout Remove small items from the customer s cart Invite customers into your lane and meet customers in the aisle when available Learn to recognize that a line is anything more than one customer checking out and two more waiting Notify the Head Cashier whenever lines form
Provide customers with friendly serviceOffer a friendly greeting, smile and make eye contact with customers Let customers know you will assist them shortly if helping another customer Thank each customer by saying, Thank You for Shopping The Home Depot. Assess the customer s need for loading assistance, taking into consideration the merchandise being purchased as well as other environmental factors Give customers your full attention throughout the transaction Process all transactions Follow the standard checkout process to ensure accuracy and to prevent shrink If assigned to Self-Checkout, actively monitor notification messages at the Cashier Station and assess the situation prior to over-riding Follow SOP regarding cash handling procedures, including Self-Checkout Monitor all entrances and exits, request proof of payment when necessary Nature and Scope: Due to forklifts and other heavy equipment traveling through the store, temporary cracks may appear in the floor, causing an uneven walking surface The warehouse environment can be dusty and noisy Doors are frequently open, causing drafts and interior temperature changes Floors around work area may become slippery during wet weather conditions May have to handle merchandise and work with tools with sharp edges Passing forklifts emit gas fumes Tools, supplies and related merchandise may contain hazardous materials May have to occasionally work outdoors where temperatures and climate can fluctuate
Environmental Job Requirements:
Typically requires overnight travel less than 10% of the time
Cashiers play a critical customer service role by providing customers with fast, friendly, accurate and safe service. They process Checkout and/or Return transactions, as well as monitor and maintain the Self-Checkout area. They proactively seek product/project knowledge to provide customers with information and identify selling opportunities. They follow all policies and procedures to ensure that shrink is minimized. A Head Cashier will position Cashiers and support them by expediting price checks, approving Point of Sale transactions and markdowns for mainline registers, Self-Checkout, Returns, Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by participating in the training of new Cashiers and utilizing all available tools to coach and develop other Cashiers. The preferred qualification for a Head Cashier is 1+ years of Cashier experience.
Major Tasks, Responsibilities & Key Accountabilities:
Provides customers with fast service
Provide customers with friendly service
Environmental Job Requirements:
Environment:
Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors
Typically requires overnight travel less than 10% of the time
Part-time
Freight/Receiving
The Home Depot
Hammond, LA
Job DescriptionPosition Purpose:
Associates in store Operations positions ensure the store is stocked and ready for business every day, as well as provide merchandise loading assistance to our customers. They load and unload trucks, move material from the receiving area throughout the store, may operate forklifts and may perform critical functions for maintaining proper on-hands and pricing for our customers. Direct customer interaction is frequently required for some positions and excellent customer service skills are required. Operations position types may include Bay Integrity Associates, Freight Team Associates, Lot Associates, RTV, and Receiving Associates.Examines and inspects stock items for wear or defects, reporting any damage to supervisors Follows all loss prevention policies and procedures Marks stock items using identification, and stock location based on turnover, environmental factors, and physical capabilities of facilities Stocks merchandise onto shelves for customer availability; requires sorting and staging of merchandise to sales floor Builds end caps and promotions Provides fast, friendly service Approach customers to determine if they need help loading product into vehicles Loads customer products into vehicles Unloading merchandise using designated equipment Understanding carrier unload processes for efficient freight management Identifying and reading vendor packing slips, carrier shipping documents, UPC labels and other receiving documents and comparing to purchase orders to ensure accuracy Nature and Scope: Due to forklifts and other heavy equipment traveling through the store, temporary cracks may appear in the floor, causing an uneven walking surface The warehouse environment can be dusty and noisy Doors are frequently open, causing drafts and interior temperature changes Floors around work area may become slippery during wet weather conditions May have to handle merchandise and work with tools with sharp edges Passing forklifts emit gas fumes Tools, supplies and related merchandise may contain hazardous materials
Environmental Job Requirements:
Typically requires overnight travel less than 10% of the time
Associates in store Operations positions ensure the store is stocked and ready for business every day, as well as provide merchandise loading assistance to our customers. They load and unload trucks, move material from the receiving area throughout the store, may operate forklifts and may perform critical functions for maintaining proper on-hands and pricing for our customers. Direct customer interaction is frequently required for some positions and excellent customer service skills are required. Operations position types may include Bay Integrity Associates, Freight Team Associates, Lot Associates, RTV, and Receiving Associates.
Major Tasks, Responsibilities & Key Accountabilities:
Environmental Job Requirements:
Environment:
Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors
Typically requires overnight travel less than 10% of the time
Part-time
Repair and Tool Technician
The Home Depot
Hammond, LA
Job DescriptionPosition Purpose:
Provide outstanding service to ensure efficient day-to-day operation and maintenance of equipment in the Tool Rental department, making sure that available equipment is reliable and properly maintained.Performing preventive maintenance on tools. Diagnosing problems with tools and making necessary repairs. Keeping work area clean and organized Forecasting and maintaining an adequate inventory of parts for repair. Using information from manuals, vendors, etc., to help diagnose problems and restore equipment Returning returned tools by cleaning, inspecting, and preparing tools for rental by other customers Ensuring tools are repaired and available for rental in a timely manner while keeping costs to a minimum Processing tool rental transactions (logging repairs and work orders, generating contracts, taking deposits, turning contracts into invoices upon equipment return, etc.) Training Tool Rental Sales Associates on turning, operation, and minor repair of new and existing tools Acting as Sales Associate on the floor
Nature and Scope:Due to forklifts and other heavy equipment traveling through the store, temporary cracks may appear in the floor, causing an uneven walking surface The warehouse environment can be dusty and noisy Doors are frequently open, causing drafts and interior temperature changes Floors around work area may become slippery during wet weather conditions May have to handle merchandise and work with tools with sharp edges Passing forklifts emit gas fumes Tools, supplies and related merchandise may contain hazardous materials
Environmental Job Requirements:
Typically requires overnight travel less than 10% of the time
Provide outstanding service to ensure efficient day-to-day operation and maintenance of equipment in the Tool Rental department, making sure that available equipment is reliable and properly maintained.
Major Tasks, Responsibilities & Key Accountabilities:
Nature and Scope:
Environmental Job Requirements:
Environment:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable
Typically requires overnight travel less than 10% of the time
Part-time
Store Support
The Home Depot
Hammond, LA
Job DescriptionPosition Purpose:
Associates in Office/Store Support positions are responsible for a variety of functions including administrative services, safety and environmental program compliance, cash management, financial record reporting, pricing regulation compliance, labor and pricing adjustments and maintenance, and theft prevention. They work closely with store management, keeping them informed on compliance or risk issues, scheduling activities, and store operational and financial transaction reports. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific Office/Store Support positions may include: Office Associate, Pricing Associate, Pricing Change Associate, and Schedule Writer.Ensuring that all accounting transactions are complete and error free Handling troubleshooting issues quickly, accurately and professionally Facilitating the maintenance and repair of certain computer system related equipment such as cash registers, scanners, scan guns, monitors, signature capture pads, computer room equipment, store network (LAN) equipment, electronic article surveillance (EAS) equipment, time clocks, phone hardware, store PCs, printers, fax machines and copy machines Ordering supplies and spare parts for common equipment problems Identifying possible product knowledge (PK) training needs for Associates Building associate scheduling to optimize customer service ratings using the Scheduling system software Maintaining associate data in automated system to record associate default department assignments and the days and time they are regularly available to work Producing and interpreting performance graphs from the Labor Management system to review recent scheduling effectiveness on a department by department basis Actively monitor and price any unpriced merchandise requiring individual item pricing Monitor and correct signage to accurately display the description of a product and its price Conduct audits to ensure price accuracy of scanners, if available, shelf labels and individual price tags Drive execution of store safety programs and validate compliance with company standards and policies. Validate environmental compliance to company standards Drive execution of the Company's internal and external theft and fraud strategy. Identify and process customers and suppliers who commit theft and fraud. Maximize merchandise recoveries. Adhere to all Company policies governing apprehensions. Minimize risk of injuries during apprehensions Nature and Scope: Due to forklifts and other heavy equipment traveling through the store, temporary cracks may appear in the floor, causing an uneven walking surface The warehouse environment can be dusty and noisy Doors are frequently open, causing drafts and interior temperature changes Floors around work area may become slippery during wet weather conditions May have to handle merchandise and work with tools with sharp edges Passing forklifts emit gas fumes Tools, supplies and related merchandise may contain hazardous materials
Environmental Job Requirements:
Typically requires overnight travel less than 10% of the time
Associates in Office/Store Support positions are responsible for a variety of functions including administrative services, safety and environmental program compliance, cash management, financial record reporting, pricing regulation compliance, labor and pricing adjustments and maintenance, and theft prevention. They work closely with store management, keeping them informed on compliance or risk issues, scheduling activities, and store operational and financial transaction reports. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific Office/Store Support positions may include: Office Associate, Pricing Associate, Pricing Change Associate, and Schedule Writer.
Major Tasks, Responsibilities & Key Accountabilities:
Environmental Job Requirements:
Environment:
Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors
Typically requires overnight travel less than 10% of the time
Part-time